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Sun City Hotel and Casino – Avis

4 out of 5
Sun City Hotel and Casino
Sun City Resort, Moses Kotane, North West

Avis

7,6

Bien

Note de 10 – Excellent, d’après 33 avis sur 120." "
Note de 8 – Bien, d’après 42 avis sur 120." "
Note de 6 – Acceptable, d’après 31 avis sur 120." "
Note de 4 – Médiocre, d’après 8 avis sur 120." "
Note de 2 – Terrible, d’après 6 avis sur 120." "

7,6/10

Propreté

7,4/10

Service et personnel

7,6/10

Commodités

7,2/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Suzanne

Voyage en famille
Points faibles : Propreté
Déçus par cet hôtel
Hôtel bien situé mais très vieillissant. Salle de bain sale (traces urine bord des toilettes et rebords de douche sale) Balcon sale. Personnel convenable, on sent que c'est un peu l'usine. Grande piscine, mais assez dégradée
Séjour de 1 nuit en avril 2023
Sun City Team a répondu le 23 avr. 2023
Dear SuzanneThank you for the review.We apologize for the dirty balcony and bathroom, we will bring this to the attention of our house keeping for them to improve on the service, thank you complimenting our staff.we appreciate all your comments.

8/10 – Bien

Fabien

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mars 2020
Michelle a répondu le 10 avr. 2020
Good Day Fabien, Thank you for taking the time to complete the survey on your stay with us. We hope to see you at Sun Soho again soon! Kind Regards Michelle Dutton Acting Hotel Manager - Soho

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Homero

Overall positive experience although in some aspects bit over priced.
Séjour de 2 nuits en mars 2024
Sun City Team a répondu le 30 mars 2024
Dear HomeroWe appreciate your feedback, thank you.

6/10 – Acceptable

Martin

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The entire hotel requires a face lift. Lack of staff as well. When trying to get issues sorted at reception and ordering food and drinks by the pool. We got loved 3 times for our room. 1st room has Ants in it, 2nd room was an accessibility room. And we finally got issued a room that was suitable.
Séjour de 12 nuits en janvier 2024
Sun City Team a répondu le 19 janv. 2024
Dear MartinThank you for the review, your comments have been noted and the issues will be addressed.

8/10 – Bien

Gareth

Séjour de 2 nuits en janvier 2024
Sun City Team a répondu le 30 mars 2024
Dear GarethThank you for sharing your experience with us.

6/10 – Acceptable

Mutale

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en janvier 2024
Sun City Team a répondu le 19 janv. 2024
Dear MutaleThank you for rating us.

6/10 – Acceptable

hector

Points faibles : État et installations de l’hébergement
Suncity Hotel has a million potential , i feel it is too expensive( booked at expedia) the place needs lots of housekeeping/maintenance and it is a pitty because the infrastructure is there !
Séjour de 3 nuits en décembre 2023
Sun City Team a répondu le 21 déc. 2023
Dear HectorThank you for your rating, your comments have been noted. The Hotel is due for a refurbishment in the new year. We look forward to seeing you when it is done.

8/10 – Bien

Naomie

Voyage de couple
Friendly staff and efficient service but the infrastructure ageing.
Séjour de 3 nuits en novembre 2023
Sun City Team a répondu le 4 déc. 2023
Dear NaomieThank you for the feedback, your comments are noted.

10/10 – Excellent

Winston

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were exceptional. I arrived in Johannesburg at 0400hrs. Arrived at the Hotel at 0800hrs. The manager was brilliant in allowing a very early check in by 0830 hours. Normal check in time is 1400hrs. We really appreciated the early check in as we had been travelling all day. Breakfast was absolutely brilliant.
Sun City Team a répondu le 4 nov. 2023
Dear WinstonIt was an honor to have you at our hotel, we look forward to welcoming you back. Thank you for the great feedback.

8/10 – Bien

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
👍
Séjour de 3 nuits en septembre 2023
Sun City Team a répondu le 7 oct. 2023
Dear MarcThank you for rating us and sending us the positive feedback.

8/10 – Bien

Abdulmonem

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It was nice hotel
Séjour de 2 nuits en juillet 2023
Velile Shongwe a répondu le 5 août 2023
Thank you for the great review.. We are looking forward to your visit in the near future.

10/10 – Excellent

Ilan

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sun city is always great. Lots of entertainment for the family, generally clean. Only critique would be that the elevators were old and had buttons missing (main hotel)
Séjour de 2 nuits en juillet 2023
Velile Shongwe a répondu le 5 août 2023
Thank you for the great reviews, we are glad that you enjoyed to be with us at the Sun City Resort. We have noted the missing lifts buttons, the service contractor is working on replacing the buttons.

10/10 – Excellent

Eric

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome place
Séjour de 2 nuits en juin 2023
Sun City Team a répondu le 29 juin 2023
Dear EricWe appreciate your feedback.Looking forward to welcoming you back.

10/10 – Excellent

Laine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2023
Sun City Team a répondu le 12 mai 2023
Dear LaineThank you very much for rating us, we appreciate it and are pleased to learn that you had an amazing experience.

6/10 – Acceptable

Michelle

Voyage en groupe
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Had a great stay, very relaxing and rooms clean and well presented, but overall the resort is starting to look tired and not well maintained - swimming pools were dirty, filters blocked etc, no resort maps available anywhere so difficult to find our way around, draught taps in casino bars not working, ashtrays in casino not cleaned despite it not being very busy, tiles in restaurant broken and chipped not being repaired, water leak from ceiling so wet towels laid out on the floor, hotel lift not working, aviary a sorry state (hotel manager and concierge didn't even know what an aviary is let alone where it is!), tennis courts in need of resurfacing....lots of things that on their own not such an issue but combined don't paint a great picture. On the plus side, staff were friendly and helpful where they could be. Still, disappointing for a hotel that claims to be a 4 star hotel.
Séjour de 1 nuit en mars 2023
Sun City Team a répondu le 23 mars 2023
Dear MichelleThank you for sharing details of your experience with us. We apologize that we did not meet your expectations, however we appreciate hearing of the details of all that was unpleasant for you. we will remedy this for your next visit to be pleasant.Thank you and best regards.

4/10 – Médiocre

Trevor

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Valley of waves was under maintenance, no waves and was not informed of this. Still waiting for someone to come replace the safe after having them try twice to fix it, so no safe to lock valuables. No WiFi and complained multiple times and even spoke to the IT team that asked me to wait in the room and had no one show, then left my number for them to call me or I would even go to the office. Still waiting for the call, had no WiFi for the trip. Toilet did not flush properly and drains for basin and bath took ages to drain. Sliding door did not lock and just had a little catch and the screws were not tight. There was a door in the room that linked to the next room, it would vibrate each time the people next door moved past it and you could here all their business and activities. The staff are very friendly , sad about the services and lack of maintenance. No WiFi , no waves at the valley of waves, no safe, sliding door not locking , noisy room, no maintenance……
Séjour de 5 nuits en mars 2023
Sun City Team a répondu le 10 mars 2023
Dear TrevorWe are sad to hear of your experience,We can assure you that this is not the standard of our hotel.These incidents have been noted and the necessary investigations and precautions have been put in place as preventive measures.We will do everything in our power to make sure that all these have been rectified.We value you as our guest and are always interested in listening to our guests and knowing their opinions.

10/10 – Excellent

Rainer

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
insgesamt sehr zufrieden.
Séjour de 1 nuit en février 2023
Sun City Team a répondu le 7 mars 2023
Dear RainerWir freuen uns,von lhren groBartigen erfahrungen zu horen.

6/10 – Acceptable

Russell

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Our room was lovely, kept clean and acceptable. We found the outdoor areas needing some upgrades or redoing. The pool needs attention, the shell of the pool looks shabby, needs to be replaced.
Séjour de 4 nuits en février 2023
Sun City Team a répondu le 7 mars 2023
Dear RussellThank you for the rating, all your comments have been noted.

10/10 – Excellent

Derek

Séjour de 4 nuits en février 2023
Sun City Team a répondu le 23 mars 2023
Dear DerekWe appreciate your rating.Thank you.

8/10 – Bien

steven

Voyage de couple
Points faibles : Service et personnel
The property is a bit tired. Lift not working. Staff using the only lift to go one floor leaving guests to wait when going up 5 floors.
Séjour de 2 nuits en janvier 2023
Sun City Team a répondu le 1 févr. 2023
Dear StevenThank you for the rating.Your comments have been noted and will be addressed with the relevant department.Thank you.

10/10 – Excellent

Carlos

Séjour de 3 nuits en décembre 2022
Dodo a répondu le 30 déc. 2022
Dear CarlosThank you for taking time to share your constructive feedback on Hotels.comKind Regards,Dorah

10/10 – Excellent

Dikshant

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay
Dodo a répondu le 9 déc. 2022
Dear DikshantThank you for positive feedback.Kind RegardsDorah

8/10 – Bien

Tawanda

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Lack of anticipation
The hotel did not anticipate our arrival and gave us a twin bed room when we are a couple who were celebrating their wedding anniversary.
Séjour de 2 nuits en septembre 2022
Mary a répondu le 29 oct. 2022
Hello TawandaApologies for making you feel that the Hotel did not anticipate your arrival, we are glad that the issue was resolved.

10/10 – Excellent

Paul Liban

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location, remotely and entertainment
Séjour de 3 nuits en août 2022
Sun City Team a répondu le 14 août 2022
Dear Paul Thank you for the review, we are happy that we met your expectations. We are looking forward to welcoming you back. Regards

6/10 – Acceptable

Breanna

Points forts : Service et personnel
Séjour de 3 nuits en mai 2022
Sun City Team a répondu le 19 janv. 2023
Dear BreannaThank you for the ratingRegards

8/10 – Bien

Lynette

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Overall a good experience. Amenities/activities are plenty. But the room needs attention…. Mold in the bathroom, cabinets show wear(peeling wood) Carpets in the hallways show wear as well. I could tell that once this was a gorgeous facility. I understand that the pandemic hit hard, but I’m not sure that these things weren’t present pre-pandemic
Séjour de 1 nuit en mars 2022
SOHO Team a répondu le 3 avr. 2022
Good Day Lynette Thank you for your feedback, we appreciate hearing from our valued guests. All your comments have been noted. Kind regards

4/10 – Médiocre

utku

Séjour de 1 nuit en mars 2022
M a répondu le 29 mars 2022
Thank you

6/10 – Acceptable

amnon

Voyage en famille
Points forts : Service et personnel
Séjour de 1 nuit en octobre 2021
Team SOHO a répondu le 9 nov. 2021
Thank you for the rating

10/10 – Excellent

Smart Benson

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The best place to be
Amazing experience. Staff are friendly and the breakfast was fab.
Séjour de 2 nuits en octobre 2021
Mary a répondu le 26 oct. 2021
Good day Thank you for your feedback, we are happy that you had an amazing time with us, we are looking forward to welcoming you back. Regards SOHO team

10/10 – Excellent

Rosemary Sesana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awesome
The amazing vacation I've ever had in my life ❤️
Séjour de 2 nuits en septembre 2021
SOHO Team a répondu le 13 sept. 2021
Good day Thank you for the great feedback. Looking forward to welcoming you back.

6/10 – Acceptable

Yumnah

Séjour de 2 nuits en août 2021
Sun City Team a répondu le 14 août 2022
Thank you.

10/10 – Excellent

Willie

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Meyer and F vd Merwe
The people in room 513 was very noisy until late at night making it difficult to sleep. On the casino floor it was difficult to get someone to assist with the machine when it jammed. Otherwise the stay was excellent and enjoyed the breakfast which was as good as always
Séjour de 2 nuits en juin 2021
Mary and the SOHO team a répondu le 29 juin 2021
Good Day Thank you for your feedback, we apologize for the inconvenience caused due to the noisy guests, we will make certain that our service is better when you visit us next time. Stay safe.

2/10 – Terrible

K

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Room was dirty and not cleaned for days.
Séjour de 1 nuit en avril 2021
Mary a répondu le 7 mai 2021
Good day Apologies for that but we do have housekeeping on call whereby you could have reported to them or put up a 'service sign' on your door. Thank you

4/10 – Médiocre

Kurt

Voyage en famille
Points faibles : Propreté
Holiday cognitive dissonance
Covid rules were not universally applied (sometimes the bus would get sanitised while you wait but mostly not, sometimes you were allowed to sit next to your family members on the bus and sometimes not). Rooms were clearly never vacuumed. Room service food is definitely not recommended. To add insult to injury, Sun international started offering a 4-day stay for the price of 3 days at The Palace which worked out cheaper than the 3 days I paid for at SoHo. Wish I could get my money back and go holiday somewhere else.....
Séjour de 3 nuits en décembre 2020
Soho Management Team a répondu le 25 déc. 2020
Dear Kurt Thank you for the valuable feedback received. Our team at Sun City and SOHO are committed in providing only the best facilities and services to our customers, therefor please accept our sincere apologies if we did not own up to your expectations during your most recent visit. Feedback such as yours will be used in conjunction with our ongoing training and development programs on the resort, striving to continuously improve our services and facilities for all of our customers. We hope to see you back in the not too distant future and trust that you will experience our resort as this of a world class resort, for which we are known for. Festive Season Greetings

4/10 – Médiocre

Olerato

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2020
Soho Management Team a répondu le 23 déc. 2020
Good Day Olerato, Thank you for your review on your recent stay with us. We are sorry to hear that we didn't meet you expectations.

10/10 – Excellent

Janice

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2020
Soho Management Team a répondu le 24 nov. 2020
Good Day Janice, Thank you for your feedback on your your recent stay with us. I am glad you had a great stay!

4/10 – Médiocre

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Terrible client service, run down, and overpriced
The cleanliness of the room was not 100%. The hotel and room are run down, especially considering the price. I had a terrible client service experience. They forgot to take my credit card imprint at check in. After I put my dinner on the room and went to bed, the reception called me so I go back down to give my credit card imprint, I asked if I could do it in the morning because I was in bed already, the employee did not answer my question and went on to repeat the whole reason why I had to do it. She finally said after I requested an answer to my question that I had to come down that night, which I did. No effort was made to accommodate me or compensate for their mistake.
Séjour de 1 nuit en novembre 2020
Soho Management Team a répondu le 24 nov. 2020
Good Day Anonymous, Thank you for you feedback on your recent stay with us. I apologize for the inconvenience cause during you stay, this is not the normal standard of service that we offer our guests, and will review with the relevant team members.

10/10 – Excellent

Zia-ud-dieen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My stay at Soho
It was a nice hotel but for the price the rooms could have been a little cleaner. A huge baboon also visited me as well.
Séjour de 4 nuits en septembre 2020
Michelle and the Soho Team a répondu le 14 oct. 2020
Good Day Zia-ud-dieen, Thank you for your recent review regarding your stay with us. We have noted the concerns regarding house keeping and have escalated with the team. Kind Regards Michelle and the Soho Team

6/10 – Acceptable

Adriaan

Séjour de 2 nuits en septembre 2020
Michelle and the Soho Team a répondu le 14 oct. 2020
Good Day Adriaan, Thank you for your feedback on your recent stay with us. Kind Regards Michelle and the Soho Team

10/10 – Excellent

Heidi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall Great stay
What was extraordinary about our stay was the seriousness with which the whole resort is taking cleanliness given the covid19 situation. There was an abundance of hand sanitizer and the staff were visibly cleaning and ensuring that spread of germs was not going to be an issue. Staff at soho were very courteous and efficient and the room was comfortable and clean. My only criticism was the Bocada restaurant at the Cascades. The prices of food are exceptionally excessive whilst the food itself was exceptionally average. The ambience needs to be improved as does the service of the staff.
Séjour de 2 nuits en mars 2020
Michelle a répondu le 10 avr. 2020
Good Day Heidi, Thank you for taking the time to review your stay with us. I am happy to hear you enjoyed you stay with us. I will share the comments with the Team members, they love to received good feedback. I have noted your concerns for the Bacardo Restaurant and have forwarded to the team, Hope to welcome you back to Sun Soho soon! Kind Regards Michelle Acting Hotel Manager

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2020
Michelle a répondu le 10 avr. 2020
Good Day Victor, Thank you for reviewing you stay at Soho, I am glad to see you enjoyed your break with us. We hope to welcome you to Sun Soho again, Kind Regards Michelle Dutton Acting Hotel Manager - Soho

10/10 – Excellent

Mashudu

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2020
Michelle a répondu le 10 avr. 2020
Good Day Mashudu Thank you for taking the time to review your stay at Soho. I am glad to see you enjoyed your vacation with us! Kind Regards Michelle Dutton Acting Hotel Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2019
Michelle and the Soho Team a répondu le 14 oct. 2020
Good Day Anonymous, Thank you for your feedback, I am glad to see you had a great time.

6/10 – Acceptable

Voyageur vérifié

Séjour de 1 nuit en janvier 2020
Michelle and the Soho Team a répondu le 14 oct. 2020
Good Day Thank you for your feedback on your recent stay with us. We are currently working on new standards and guides to ensure your next stay with us will be 5 out of 5.

8/10 – Bien

Zeyn

Séjour de 1 nuit en janvier 2020
Michelle and the Soho Team a répondu le 14 oct. 2020
Good Day Zeyn Thank you for your review on your stay with us. Glad you had a good time.

10/10 – Excellent

Aaron

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2019
Michelle and the Soho Team a répondu le 14 oct. 2020
Good Day Thank you for your feedback on your stay with us! glad to see you had a great time. Looking forward to seeing you at Sun City again!

8/10 – Bien

Brett

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great, staff very helpful and freindly.
Séjour de 3 nuits en décembre 2019
Michelle and the Soho Team a répondu le 14 oct. 2020
Good day Brett, Thank you for your feedback on your stay with us. I will forward you kind words onto the team, we are glad you had a good break with us.

8/10 – Bien

Ncamisile

Séjour de 2 nuits en novembre 2019
Sun City Team a répondu le 19 janv. 2023
Thank you

8/10 – Bien

Tim

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Short stay at Sun city
hotel not my first choice, but everything there was good, within easy walking distance of other parts of the resort... so everything ok
Séjour de 2 nuits en novembre 2019
Sun City Team a répondu le 19 janv. 2023
Thank you