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Reviews of Prince Park Hotel

4 out of 5
Prince Park Hotel
Novoyasenevsky Prospekt 1B, Block 1, Moscow

Reviews

8.2

Very good

Rating 10 - Excellent. 55 out of 146 reviews" "
Rating 8 - Good. 59 out of 146 reviews" "
Rating 6 - Okay. 23 out of 146 reviews" "
Rating 4 - Poor. 7 out of 146 reviews" "
Rating 2 - Terrible. 2 out of 146 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Dec 2021
Response from Ефименко Алёна on Jan 4, 2022
Dear Mohamed, Thank You for choosing the Prince Park Hotel and for Your feedback. We are glad to hear that You were satisfied with your stay and the coordinated work of our team. Every day our team improves the level and standards of its service, and we are very pleased that our efforts do not go unnoticed. We will be happy to welcome You again in our hotel "Prince Park Hotel"!

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Heater control
Room a bit warm, no control of heater during winter.
Stayed 1 night in Dec 2021
Response from Ефименко Алёна on Dec 18, 2021
Dear Ronnie, Thank You for choosing the Prince Park Hotel and for your feedback. We regret that during the time spent with us, You experienced some inconveniences. We will do everything to be sure that this will not happen again. May you have any questions, please immediately contact to the reception staff, and we will promptly help You to solve them. We will be happy to welcome You again in our "Prince Park Hotel"!

6/10 Okay

Valeri

Stayed 1 night in Nov 2021
Response from Кобелева Виктория on Nov 30, 2021
Добрый день! Благодарим Вас за оценки! Хотелось бы подробнее узнать, что именно понравилось или не понравилось в отеле. С уважением, отдел бронирования.

8/10 Good

Dmitrii

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I’ve booked room with king size bed, but instead they gave merged 2 single beds. Also rooms are smaller than described. They had old fashioned very simple glass soap holder, which I broke and cut my hand with, they’ve charged me for the soap holder and couldn’t give even a plaster.
Stayed 3 nights in Mar 2021
Response from J on Mar 30, 2021
Good afternoon, Dmitrii! Thanx for choosing our hotel and thank you for your comments. We apologize for the inconvenience! Our programme automatically reserved a room that you choose. Every day we work and try to do our service better. We hope that your next visiting will be great! Regards, reservation department.

6/10 Okay

HURKAL

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Average
Medium class hotel
Stayed 3 nights in Feb 2021
Response from Ефименко Алёна on Feb 12, 2021
Уважаемый Гость! Мы рады, что в целом Вы остались довольны проживанием в нашем отеле! С нетерпением ждем встречи с Вами вновь! С уважением, отдел бронирования.

10/10 Excellent

Andrey

Stayed 1 night in Jan 2021
Response from Prince Park Hotel Team on Feb 8, 2021
Уважаемый Андрей! Благодарим Вас за выбор Принц Парк Отеля и за оценку. Мы искренне рады, что в целом у Вас остались хорошие впечатления о пребывании в нашем отеле. Для нас очень важно поддерживать высокое качество сервиса для того, чтобы наши гости были довольны. Надеемся вновь приветствовать Вас в нашем отеле в ближайшем будущем! С уважением, Отдел бронирования.

2/10 Terrible

Thabang

Stayed 2 nights in Dec 2020
Response from Ефименко Алёна on Jan 31, 2021
Уважаемый гость, благодарим Вас за выбор гостиницы «Принц Парк Отель»! Хотелось бы поинтересоваться у Вас, что именно испортило Ваши впечатления об отдыхе. Будем рады вновь приветствовать Вас в нашем отеле! С уважением, отдел бронирования.

10/10 Excellent

GULZHANAT

Stayed 1 night in Dec 2020
Response from Prince Park Hotel Team on Jan 2, 2021
Уважаемая Gulzhanat! Благодарим Вас за выбор Принц Парк Отеля и за оценку. Мы искренне рады, что в целом у Вас остались хорошие впечатления о пребывании в нашем отеле. Для нас очень важно поддерживать высокое качество сервиса для того, чтобы наши гости были довольны. Надеемся вновь приветствовать Вас в нашем отеле в ближайшем будущем! С уважением, Отдел бронирования.

6/10 Okay

DMITRII

Stayed 1 night in Aug 2020
Response from Prince Park Hotel Team on Aug 19, 2020
Уважаемый Дмитрий! Благодарим Вас за оценку и впечатление о Вашем пребывании в нашем отеле! Мы сделаем все возможное, чтобы улучшить качество нашего сервиса. Будем рады видеть Вас снова! С уважением, Отдел бронирования.

10/10 Excellent

ANDREY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Достойный отель,всем советую
Отличный отель! Прекрасный персонал! Шикарные завтраки! В этом отеле останавливаюсь постоянно,отель держит свою марку
Stayed 1 night in Jul 2020
Response from Prince Park Hotel Team on Jul 29, 2020
Уважаемый Андрей! Благодарим Вас за то, что Вы нашли время поделиться с нами впечатлениями о Вашем проживании в Принц Парк Отеле. Мы искренне рады, что у Вас остались приятные впечатления о пребывании в нашем отеле. Для нас очень важно поддерживать высокое качество сервиса для того, чтобы наши гости были довольны. Мы будем рады видеть Вас в числе наших гостей снова! С наилучшими пожеланиями, Отдел бронирования.

8/10 Good

RUBEN

Stayed 1 night in Jun 2020
Response from Prince Park Hotel Team on Jul 14, 2020
Уважаемый Рубен! Мы очень рады, что у Вас остались хорошие впечатления о пребывании в нашем отеле. Мы стремимся соответствовать только лучшим стандартам Гостиничного сервиса, чтобы создавать превосходные условия для комфортного размещения Гостей. Благодарим за отзыв и за оценку предоставляемого сервиса. С нетерпением ждем Вас снова в Принц Парк Отеле. С уважением, Отдел бронирования

8/10 Good

Gennady

Stayed 1 night in Jun 2020
Response from Prince Park Hotel Team on Jun 17, 2020
Уважаемый Геннадий, Позвольте поблагодарить Вас за выбор гостиницы «Принц Парк Отель» и за ваш отзыв! Мы рады слышать, что Вы остались довольны своим проживанием, и что слаженная работа нашей команды оставила у Вас приятные впечатления о гостинице. Будем счастливы, приветствовать Вас вновь в стенах «Принц Парк Отеля»!

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast at this place is the bomb! Definitely will be staying here when will be in Moscow next time. Also, staff is friendly and helpful.
Stayed 6 nights in Mar 2020
Response from Ганна on Mar 17, 2020
Dear guest, Thank You for choosing the Prince Park Hotel and for Your feedback. We are glad to hear that You were satisfied with your stay and the coordinated work of our team left You with a pleasant impression of the hotel. Every day our team improves the level and standards of its service, and we are very pleased that our efforts do not go unnoticed. We will be happy to welcome You again in our "Prince Park Hotel"!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
nice location
over all good. thin walls, tv in room is a joke but overall not bad.
Stayed 5 nights in Mar 2020
Response from Prince Park Hotel team on Mar 13, 2020
Dear guest, Thank You for choosing the Prince Park Hotel and for your feedback.We regret that during your stay with us, You experienced some inconveniences. We will do our best to be sure that this will not happen again.

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Feb 2020
Response from Ganna on Feb 26, 2020
Dear guest, Thank You for choosing the Prince Park Hotel and for Your feedback. We are glad to hear that You were satisfied with your stay and the coordinated work of our team left You with a pleasant impression of the hotel. Every day our team improves the level and standards of its service, and we are very pleased that our efforts do not go unnoticed. We will be happy to welcome You again in our "Prince Park Hotel"!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is best possible price-quality ratio. The rooms are nice and big. The breakfast is average, but has everything you could ask. And the price beats all the downsides, like location, which is very far from central Moscow, but hotel is just 3 minutes from metro station. The only negative experience I had related to room with windows going out to corridor and there was some event during that time and many people were seating and chatting in corridors during the night, which did not allow to sleep well. So, if booking, ask to have a different window orientation.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big and clean hotel, beautiful lobby, good breakfast
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Nice Hotel!!!!
We have stayed at the Prince Park Hotel in Moscow many times. The reception staff are fluent in English. Victor, the Bell man is a "prince" of a guy--so very helpful. Rooms are clean and neat. We will be returning again in January.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
helpful restaurant staff and front desk...........
Stayed 12 nights in Apr 2019
Response from Алёна on May 1, 2019
Dear guest! Thanks for your reply!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The best feature the hotel had was the location when it came to shopping with a mall right next door. Also, having breakfast on site that was included was convenient not having to go out in the cold in the morning but staying over 9 days and they never switched up the menu by day 5 becane so repetitive.
Stayed 12 nights in Dec 2018

6/10 Okay

igor, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Internet is terrible. It worked intermittently in my room. I was forced to go to the tiny business center to get a decent service.
Stayed 2 nights in Nov 2018

6/10 Okay

Eray

Stayed 2 nights in Oct 2018

10/10 Excellent

Edward, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, staff need to be trained to smile and be more friendly. Good breakfast. Big empty rooms , need to be furnished
Stayed 2 nights in Sep 2018

8/10 Good

Piter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God stay
Nice hotel with good continental breakfast
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Love this hotel, rooms are clean and breakfast is great.
Stayed 3 nights in Jun 2018

10/10 Excellent

Gabriel, Rochester Hills, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to a metro station and a mall
Nice hotel near to a metro station and a mall. The only problem is too far from downtown but there's a karaoke attached!
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Was good just the rooms doesn’t have the A/C working
Stayed 5 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
this place has no aircon.

6/10 Okay

Ismail , London

Disliked: Room comfort
Only for short stay
Hotel is part of shopping centre. I guess they convert the part of it. Rooms looks inside the building. But the room is very big that is good. You can hear everybody talks if you open the window because of acoustic. So you close the window ( window is opens in to the building) than no air in the room. Minibar is empty. There is no kettle in the room. So you must order the tea. All night and morning people were talking in the corridor and you cannot sleep. I needed to worn them to be silent. Breakfast is very poor. Hotel itself documented as 3 star, although it sells as 4 star Overall I will not stay there again.
Stayed 1 night in Mar 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable
Very nice hotel at an affordable price. Very quiet, as I thought the hotel was nearly empty, until I got to breakfast in the morning and saw the crowd. Good breakfast offering
Stayed 1 night in Oct 2017
Dear Robert, thank you for the review! We hope that a crowd at breakfast didn't disturb you. We are glad that you appreciate our breakfast! Hope to see you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Спасибо за отзыв! Рады, что вам понравилось! Ждем вас снова! Thank you for your review! Hope to see you again in our hotel!

6/10 Okay

SEYED MANI

Liked: Property conditions & facilities, room comfort
A medium HOtel
The hotel was so far from downtown, but it was near the metro station and it's the best option of it. The hotel was so clean. But the room was very noisy from outside and we told them to change the room but they didn't do anything. Breakfast was good. I reserved the room for 4 nights but they think i reserved for 3 nights and they asked me to pay for one extra night and i show them my reservation. My last night, they didn't clean the room. They hadn't any Tea making facilities.
Stayed 4 nights in Jun 2017
Dear Seyed Mani! Thank you for a feedback! We are glad to know you liked breakfast! We are sorry for inconveniences, thank you for letting us know about it we will work on it. We bring tea and kettle in rooms, just call the reception. Hope to see you soon!

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, close to subway.
Decent hotel, but strange floor plans. It took us some time to understand how to find our rooms. Crowded by Chinese tourists. Poor noise insulation in the rooms - you can hear the neighbors very well. Internet connection is not stable. In one of our rooms, there was no wifi signal. Rooms are clean.
Stayed 3 nights in Jun 2017
Dear Anton, thank you for a feedback! We are glad to know that you like our hotel. We are very sorry for the inconveniences. If you feel uncomfortable in room because of noise, call the reception and we will change a room if we have some extra rooms. Also we have 24 hours available and free of charge business room with computers and internet. And we have fixed internet, now it is ok. Hope to see you again!

8/10 Good

Piter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Dear Piter, thank you for your review! Hope to see you again in our hotel!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prince Park Hotel staff is the BEST!!!
Our original reservation was from Jan.13-31. An emergency occurred within the group that we were leading which made it necessary for us to extend our stay 3 times. The attendants at reception were fantastic. We ended up staying until Feb. 11. Not once did they make us change our room even when the hotel was full. Victor, the bell man, is amazing. Whenever I walked in with my hands full, he had the elevator waiting for me. Housekeeping--unbelievable. Clean towels every day--when they would see we were busy in the room, they just quietly went abut their tasks. Hope they enjoyed the chocolates that we left.
Dear Rebecca, thank you for such a touching response! We are glad to know that you had a good time in our hotel. We hope to see you back again in our hotel!

8/10 Good

olga, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good breakfast, clean, close to subway
Good location, clean and comfortable rooms, frandly stuff,safe.
Response from Sasha on Dec 4, 2017
Dear Olga, thank you for the review. We are glad that you like staying in our hotel. Hope to see you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your review! Hope to see you again in our hotel! Спасибо за отзыв! Рады, что вам понравилось! Ждем вас снова!

8/10 Good

Piter

Liked: Cleanliness, property conditions & facilities, room comfort
Nice property , close to metro station.
Dear Piter, thank you for your review! Hope to see you again in our hotel!

8/10 Good

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price that includes full breakf
The location is far from city center but close to MKAT ring highway surrounding Moscow and metro station "tepliy stan" The interior design is too showy on the brink of being tasteless. Good value for the price that includes full breakfast.
Dear Ismail, thank you for the review! We are glad that you like our breakfast! Hope to see you again!

8/10 Good

Matthew

Liked: Staff & service
Nice and simple
Good location near work. Breakfast was ok but not much variety. Clean room and nice staff.

10/10 Excellent

Kanstanstin, Minsk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, walking distance to nearest metro station. Good room service, very clean rooms, great breakfast, friendly and helpful staff. Fair price. Would recommend for those who travel to south of Moscow.

10/10 Excellent

Rebecca, Pennsylvania, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!!
I spent several days at the Prince Park last Feb. The stay was great!! When I had the opportunity to book a group into a hotel in the southern part of Moscow, I chose the Prince Park. The group was very impressed. Great buffet breakfast as part of the room.

8/10 Good

Gatinha, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the metro.
I love this hotel even though it was far from the city there is a metro station in a walking short distance. The size of the rooms are amazing with and incredible king size bed and very spacious. The hotel is very well maintain and the hall ways are decorated with plans to make it feel like a patio right by your room window. They have a amazing breakfast room with many varieties to pick from.

8/10 Good

Lokukaluge, United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to airport, nice room and very clean
Good place.. Near to VKO airport..good American breakfast...nice and clean room. We stayed 4 nights was fantastic.

8/10 Good

Jeff , New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Generally a good experience. Front desk is a bit off-putting but gets the job done ultimately. There was nobody to help with luggage when I left at 7 a.m., so I needed to do it myself. Food from the restaurant is adequate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and friendly english speaking staff.
- The staff: efficient, english-speaking, smily and friendly reception staff. They were very helpful and patient when I needed informations or directions. - The room: clean and spacious, like on the pictures. Some rooms face the hotel interior, so no natural light. To be checked with the reception. - The hotel premisses: well maintained, Imposing corridors and high ceilings. - The breakfast: in the biggest breakfast room I have saw, like half a football pitch. Food quality and choice OK to good, not excellent. - The hotel surrounding: subway station and big department stores nearby.

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money but great staff
The location was fine. The cleanliness was ok. The staff were excellent. The room and the bed/bathroom were what I would expect from a low end hostel. The staff are the only reason this hotel isn't getting a lower tariff. It has nothing to justify the amount of money it costs