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Overview of Lotte Hotel Moscow - The Leading Hotels of the World

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Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
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Lotte Hotel Moscow - The Leading Hotels of the World

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationArbat Street5 min walk
    Popular LocationRussian White House13 min walk
    Popular LocationMoscow Zoo17 min walk
    AirportMoscow (SVO-Sheremetyevo)46 min drive

Choose dates to view prices

About this area

Moscow

Located in Moscow's Arbat neighborhood, Lotte Hotel Moscow - The Leading Hotels of the World is in the city center and near a metro station. Kremlin Armoury Museum and Bolshoi Theatre are cultural highlights, and some of the area's notable landmarks include Lenin's Mausoleum and Red Square. Looking to enjoy an event or a game while in town? See what's happening at Megasport Arena or Arena CSKA.
Popular Location

What's nearby

  • Arbat Street - 5 min walk
  • Ministry of Foreign Affairs - 6 min walk
  • Russian White House - 13 min walk
  • Moscow Zoo - 17 min walk
  • Cathedral of Christ the Savior - 14 min drive

Getting around

  • Smolenskaya Station - 3 min walk
  • Moscow Belorussky Station - 4 min drive
  • Sheremetyevo Airport (SVO) - 46 min drive

Restaurants

  • Corner — 3 min walk
  • Prime — 4 min walk
  • Le Pain Quotidien — 4 min walk
  • Dandy Cafe — 5 min walk
  • Steak It Easy — 5 min walk

About this property

Lotte Hotel Moscow - The Leading Hotels of the World

Luxury Moscow hotel in Arbat, walk to Arbat Street
This smoke-free hotel features 2 restaurants, an indoor pool, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and 24-hour room service. All 300 rooms boast deep soaking tubs and offer free WiFi and MP3 docks. 24-hour room service and refrigerators are standard, as are TVs with digital channels.
Lotte Hotel Moscow - The Leading Hotels of the World offers 300 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. Televisions come with digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: RUB 3300 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Spa

  • Manicures and pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Day bed
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Digital channels
  • MP3 dock
  • TV

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of RUB 4000 per pet, per night
Up to 22 lbs
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for RUB 2400.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of RUB 25000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: RUB 3300 per person (approximately)
  • Airport shuttle fee: RUB 10000 per vehicle (one-way)
  • Pet fee: RUB 4000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: RUB 2400.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Foreign citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 8 years old are not allowed in the spa

Property is also known as

Hotel Lotte Moscow
Lotte Hotel Moscow
Lotte Moscow
Lotte Moscow Hotel
Moscow Hotel Lotte
Moscow Lotte
Moscow Lotte Hotel
Lotte Hotel Moscow
Lotte Hotel Moscow - The Leading Hotels of the World Hotel
Lotte Hotel Moscow - The Leading Hotels of the World Moscow

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 42 out of 55 reviews
5 - Excellent 76%
Rating 4 - Good. 10 out of 55 reviews
4 - Good 18%
Rating 3 - Okay. 2 out of 55 reviews
3 - Okay 4%
Rating 2 - Poor. 1 out of 55 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 55 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.7/5

Staff & service

4.2/5

Amenities

4.7/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel with some very significant drawbacks (not for any guest these are drawbacks of course). Room extremely hot, air conditioning not working during winter months I guess, opening windows was not an option due to noisy and dirty highway outside. Were not able to book any spa sessions (they say these get booked weeks ahead). Beds are too soft, sleeping was not comfortable. We had to retreat after one night out of the weekend we’ve booked.
Stayed 2 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, great service and fabulous people.
Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Luxury 5+star hotel
One of the best hotels in moscow. Breakfast perfect. Pool area with jacuzzi and sauna the best. Top Hotle
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, big clean rooms, great location and food. But the service of the staff, in particular of Concierge team and of Alexander head Concierge who went the extra mile for my family’s first trip to Russia. 4.8 star hotel w a 5 star concierge.
Stayed 3 nights in Jul 2019