Ratings based on 170 Verified Reviews

3.7 out of 5
72% of guests recommend
3.7 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromIA

Started bad, turned out well

Posted 15-Feb-2017
Pros: It was convenient, clean, comfortable.
Location: We were just passing thru.
We reserved on Expedia 2 hrs before arrival. After passing through over 2 hrs of rush hour traffic, we learned upon arrival that the Expedia staff reserved the room for Feb 19 not Feb 9. The motel receptionist was so kind and gave me the phone number to call. The Expedia staff said we'd have to cancel the reservation and start over only this time the room rent would be $98 instead of $63. No way were we able or willing to pay $98. Finally, the Expedia person said she could give me a coupon to lower the price. Through it all, the hotel lady was so helpful! Oh, by the way, the Expedia staff person had an accent and I had difficulty understanding plus she or he used unusual, hard to understand words when trying to say what letters to write down for our confirmation. It ended well but we were exhausted from traffic, from Expedia error but nothing to do w/ the motel.
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome location

Posted 11-Feb-2017
Jamie in the breakfast station was a joy and very welcoming. Walk to Chili's and Longhorn. Super clean and loved the entry security of using room key...kept folks who aren't guests from entering. Linens and furnishings clean. Great location and highly recommended.
4out of 5
Recommended
for Everyone
by A verified traveller fromMont-st-Hilaire

Hôtel pratique pas trop loin de l'aéroport.

Posted 11-Jan-2017
Pratique, mais pas de navette jusqu'à l'aéroport. Bon déjeuner compris. Pas de restaurant dans le restaurant, mais plusieurs restaurant dans le quartier.
3out of 5
Recommended
for Everyone
by A verified traveller fromGa

Check out time is NOT 12 noon.

Posted 30-Dec-2016
Pros: It's OK, experience could have been better.
Cons: Cleaning staff needs to WAIT until 12 noon to start banging on door. Better cleaning, dusting. Room needed maintenance, toilet leaked.
Location: Nice location.
Check out time is NOT 12 noon, Cleaning staff starts banging on your door at 10am! Cleaning staff does not clean well, dust all over room. Room needed maintenance, toilet leaked; water on floor around toilet.
1out of 5
by A verified traveller fromNashville, TN.

Stay away from this hotel

Posted 29-Dec-2016
We just stayed for one night, and decided to stay here, awful decision. Staff were so nice but bedroom was a nightmare. Dirty towels, ceiling fan with an inch of dust covering it, sofas with pen marks, trash behind furniture, and the worst part a toilet with pee spots. Totally disappointed, we paid 110$ for a place like this, what a mistake.
Comment from Hotel Management
1-Jan-2017 by amit, Hotel Management
Dear Anna, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
2out of 5
by A verified traveller fromMichigan

Unfriendly and uncooperative staff

Posted 25-Dec-2016
So after driving 12.5 hour I reached the hotel. We walked in the hotel no one was on the front desk. Waited 10 minutes for someone to show up, finally when the staff arrived I told her that I have a booking and I requested roll away bed and it was confirmed by the staff that they will provide me one, I was told that it doesn't fit in the room and if I want the booking can be canceled. Called Expedia finally the bed could surprisingly can fit in the room. Now I got extra bed which was not very clean I might add but no pillows or bed sheet. Called the help desk and was told that they don't have extra pillows and I need to come down and get it myself cause she is busy. So I went down to get it and she is there texting on her phone. Then I try to sleep and have this funny feeling of things crawling and me getting bitten . Apparently they have bed bugs and I wasn't even sleeping on extra bed. My advice is to stay away from this hotel, staff that I dealt with she was just terrible
Comment from Hotel Management
27-Dec-2016 by amit, Hotel Management
Dear Khan, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, AMIT MAKADIA
3out of 5
Recommended
for Everyone
by A verified traveller

Dirty

Posted 24-Dec-2016
Food was a disappointment. And the place was not clean finding hair in towels and beds. Then they only wipe toilets and floors with towels in room. Need cleaners
4out of 5
Recommended
for Everyone
by A verified traveller fromValdosta

Very nice and the breakfast staff was wonderful!!!

Posted 12-Dec-2016
Very cozy hotel, I would stay again. I would recommend to a friend, That is all..
4out of 5
Recommended
for Everyone
by A verified traveller fromValdosta, GA

Nice staff, clean, quiet hotel.

Posted 11-Dec-2016
Everything was great. Check-in staff was pleasant, even though we arrived after midnight. Breakfast was good and attendant was marvelous. She made sure we had everything we needed to enjoy a great meal. We will definitely stay here again when the need arises.
3out of 5
Recommended
for Everyone
by A verified traveller fromboca grade florida

Quite

Posted 4-Dec-2016
Starting to look it age rough around the edges leaky toilet tub drain missing and full of hair tv not working on the plus side breakfast was great good coffee nice people