Ratings based on 846 Verified Reviews

3.8 out of 5
69% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Posted 17-Feb-2018
There were dirty sheets and towels. Filthy hotel.
Comment from Hotel Management
19-Feb-2018 by Amit, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
3 out of 5
by A verified traveller from Florida

Posted 20-Jan-2018
Pros: Reasonalble rates
Cons: Rooms are being renovated currently. Carpet needs updating.
Location: 15 miles south of Atlanta
Unfortunate experience. Six vehicles vandalized and windows broken out one of the nights we stayed. Ours was included. Hotel security is lacking anf crime vandalism is a problem in this area. We will not be staying in this area again.
Comment from Hotel Management
4-Feb-2018 by Nick Patel, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will escalate to our team in regard to your concern.
3 out of 5
Recommended
for Everyone
by A verified traveller from Waco,TX

Good location

Posted 7-Jan-2018
I was here on vacation the hotel overall was nice. I am not sure off the were short handed or what but I stayed for 4 days and 3 nights and they did not clean my room 2 of those night I had to go get towel and sheets and clean my own room.The breakfast was ok it is a full breakfast.
Comment from Hotel Management
9-Jan-2018 by Nick Patel, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
2 out of 5
by A verified traveller from south atlanta

Posted 29-Dec-2017
Disappointed after reading reviews hotel seemed old and worn. 1
Comment from Hotel Management
29-Dec-2017 by Nick Patel, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and I can assure you that your next visit to our hotel will be more enjoyable. We are under major renovation and changing the look of the facility to Generation 4 brand standard. Thank you so much for your business and please allow us another opportunity in future to sere you. Thanks.
1 out of 5
by A verified traveller

Dirty

Posted 29-Dec-2017
Couldn’t get inside with Key card, once we got inside hotel, we couldnt get into our room We were given a different room. We went in and there were dirty trash cans, king bed with no blankets or sheets, filthy. We were going to leave and find another hotel but the desk clerk gave us another room to try. We were so tired that we settled for it. It was dirty as well. There was a big bug in the bath tub. NEVER again.
Comment from Hotel Management
31-Dec-2017 by Nick Patel, Hotel Management
I am so sorry to hear this, we do sincerely apologize for the experience you had. We will use your feedback as a training opportunity to better our service for the future. Thank you so much for bringing this to my attention.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2017
Nice hotel, but aging facilities. Staff were exceptional. Convenient location off I75. Great price.
Comment from Hotel Management
31-Dec-2017 by Nick Patel, Hotel Management
Thank you for the wonderful review. We really appreciate you and your business. Delighted you could enjoy the hotel's location. Hope to see you when your travels bring you back to Morrow, GA
3 out of 5
Recommended
for Everyone
by A verified traveller from atlanta

Posted 25-Dec-2017
Nice room for a night stay......................................................................
Comment from Hotel Management
6-Jan-2018 by Nick Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
1 out of 5
by A verified traveller

Emergy Lodging

Posted 11-Dec-2017
My flight was cancelled due to bad weather, had to book a hotel for that night but most hotels around ATL were booked. This hotel was mas ONLY option. Staff were very FRIENDLY AND HELPFUL; however, the hotel is EXTREMLY OLD AND RUNDOWN, carpets were filthy, duvet covers were either stained or dirty, bath tub was in bad condition.
Comment from Hotel Management
15-Dec-2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is gratifying to know that our efforts to give the best service possible has been appreciated. We are saddened to know that your flight got cancelled. Also, we are sorry to hear that you were not pleased with the hotel condition and the cleanliness of your room at that time. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Nice hotel. Close to stores and eateries.

Posted 8-Dec-2017
Staff was wonderful. All my requests and concerns were meet in a timely manner.
Comment from Hotel Management
8-Dec-2017 by Nick Patel, Hotel Management
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. Thank you so much and please keep us in mind at your next visit to Morrow, GA.
4 out of 5
Recommended
for Everyone
by A verified traveller from Shreveport, LA

Homey atmosphere

Posted 29-Nov-2017
The overall stay wAs very pleasant! It was in a good location and we really enjoyed the personnel that was over the breakfast area. She went over and above to make sure everyone who wanted breakfast got it. One of the rooms we reserved was not cleaned. The tv remote needed batteries replaced and housekeeping did not clean the room thoroughly before we arrived. There was a dirty diaper left behind the nightstand. The front desk clerk dis come and removed it and replaced the batteries in the remote. Also in that room the curtain was coming off the rod and she had left the room before the guest could point that out. The other two rooms we had no complaints. I would most definitely book this hotel for my next visit to the area!
Comment from Hotel Management
6-Dec-2017 by Krystal, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Safe Travels, Krystal W.