Ratings based on 700 Verified Reviews

3.8 out of 5
72% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from TN

Convenience Only

Posted 17-Apr-2017
Pros: The front desk staff was very kind and professional.
Cons: Follow-up with housekeeping to ensure the rooms are properly cared for. The inside could be just as nice as the outside.
Location: High theft. There is a Chili's right next door and other restaurants in walking distance.
The hotel was nice on the outside and very conveniently located near restaurants and stores. However, my room was not in the best condition. There was a hole in the bathroom door, the showerhead was rusted, there were stains on the walls and the sheets did not look completely clean. On top of that, I woke up the next morning and several vehicles had the driver's side windows busted out of them. Apparently this is a high theft area, so don't leave anything of value in your vehicles.
5 out of 5
Recommended
for Everyone
by A verified traveller from y

The staff is great.

Posted 7-Apr-2017
Wow. All good that's all I have to say. Staff is A1 and rooms are clean. Breakfast was decent but the staff made the experience very enjoyable.
3 out of 5
by A verified traveller

Not an airport hotel

Posted 6-Apr-2017
This is NOT an airport hotel. It's far from the airport and does not have a shuttle. Expedia should not be categorizing this as an airport hotel
3 out of 5
by A verified traveller from ohio

It's a bugs life

Posted 18-Mar-2017
Roaches in the room woke up to one crawling in my bed. Told front desk they seemed non bothered by it.
Comment from Hotel Management
21-Mar-2017 by Krystal, Hotel Management
Dear Mark, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Safe Travels, Krystal Williams
2 out of 5
by A verified traveller

Posted 15-Mar-2017
Too much noise during the night. Constantly hearing people walking underneath me.
Comment from Hotel Management
18-Mar-2017 by Amit, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Mar-2017
Pros: The front desk receptionist was very polite.
Cons: The quality and detail of cleaning the rooms.
Location: The hotel is located next to the highway but you don't hear it which was a plus. They're several restaurants, a Piblix and a movie theater.
The bathroom was not cleaned properly. There was hair on the toilet seat, the sink and the tub, the mirror had smudge marks on it like a child was playing on it. This is the reason why I ALWAYS pack bleach bathroom cleaner when I travel. I don't feel comfortable with the way they are cleaned.
3 out of 5
by A verified traveller

Close to highway and restaurant

Posted 12-Mar-2017
Clean room Terrible TV. Needs to updated staff friendly and helpful
2 out of 5
by A verified traveller

Poorest CI&S Ever

Posted 2-Mar-2017
Cons: total rehab
I regularly stay at a CI&S in So Illinois and it is an excellent facility. This one is just plain 'tired'. It appears to be old (maybe not an original CI&S). Just relating to the bathroom; 2' x 2' patched area in ceiling not painted, granite counter around sink stained, wallpaper cracked and peeling of wall, door would not close, exhaust system either poor or not working at all. And watch out for those yellow stains in the carpet next to the bed. The 'breakfast' buffet at 7:30 am was out of scrambled eggs, apple juice, orange juice, and the pastry/bread display was virtually empty. Kudos to the young lady taking care of this disaster as she offered to cook scrambled eggs by special order.
Comment from Hotel Management
5-Mar-2017 by amit, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from IA

Started bad, turned out well

Posted 15-Feb-2017
Pros: It was convenient, clean, comfortable.
Location: We were just passing thru.
We reserved on Expedia 2 hrs before arrival. After passing through over 2 hrs of rush hour traffic, we learned upon arrival that the Expedia staff reserved the room for Feb 19 not Feb 9. The motel receptionist was so kind and gave me the phone number to call. The Expedia staff said we'd have to cancel the reservation and start over only this time the room rent would be $98 instead of $63. No way were we able or willing to pay $98. Finally, the Expedia person said she could give me a coupon to lower the price. Through it all, the hotel lady was so helpful! Oh, by the way, the Expedia staff person had an accent and I had difficulty understanding plus she or he used unusual, hard to understand words when trying to say what letters to write down for our confirmation. It ended well but we were exhausted from traffic, from Expedia error but nothing to do w/ the motel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome location

Posted 11-Feb-2017
Jamie in the breakfast station was a joy and very welcoming. Walk to Chili's and Longhorn. Super clean and loved the entry security of using room key...kept folks who aren't guests from entering. Linens and furnishings clean. Great location and highly recommended.