Poorest CI&S Ever
I regularly stay at a CI&S in So Illinois and it is an excellent facility. This one is just plain 'tired'. It appears to be old (maybe not an original CI&S). Just relating to the bathroom; 2' x 2' patched area in ceiling not painted, granite counter around sink stained, wallpaper cracked and peeling of wall, door would not close, exhaust system either poor or not working at all. And watch out for those yellow stains in the carpet next to the bed. The 'breakfast' buffet at 7:30 am was out of scrambled eggs, apple juice, orange juice, and the pastry/bread display was virtually empty. Kudos to the young lady taking care of this disaster as she offered to cook scrambled eggs by special order.
Comment from Hotel Management
5-Mar-2017 by amit, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey.
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.