Spa

Reviews of Super Stay Plus

2 out of 5
Super Stay Plus
2430 E Andrew Johnson Hwy, Morristown, TN

Reviews

5.0
Rating 10 - Excellent. 15 out of 99 reviews" "
Rating 8 - Good. 15 out of 99 reviews" "
Rating 6 - Okay. 13 out of 99 reviews" "
Rating 4 - Poor. 22 out of 99 reviews" "
Rating 2 - Terrible. 34 out of 99 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Hotel if possible
I would not recommend this hotel. Pictures are not accurate of the rooms. There was barely any furniture in the room, I got a suite. Towels were dirty, blood stain on lamp shade and ceiling. A very right part of town to stay in, I didn’t feel very safe at all. Front desk staff seemed to be high on something and check in took too long. Staff not dressed professionally. You get what you pay for, I was very disappointed - avoid if you can.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay there...please refund..rooms had bad smell ...no ac....holes in wall and comforter was torn no tv no hair dryer....the worst ive ever witnessed.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nothing like the pictures provided online. I’m assuming it used to be a Motel 6, but is no longer. A couple other friends of mine also booked here to stay the same time. One of which the property either lost or ‘never received’ her booking from Hotels.com and after arriving, she didn’t want to stay there anyway. The front desk attendant didn’t seem to care that her booking couldn’t be found and when I told her I had booked there also she seemed irritated I guess because she thought we were together. My reservation was in the system but at this point after seeing homeless people walking around the parking lot pushing baskets with their belongings and other ‘guests’ hanging out in the parking lot I had really hoped it wasn’t. I was traveling with my dogs and honestly after getting in the room I didn’t even want my dogs to have to sleep in there let alone myself. At this point it was 11PM and I was tired and didn’t feel like dealing with the hassle I knew I would face should I decide to dispute staying. I literally slept in my clothes. The room was half ass cleaned, clothes hangers shoved under the refrigerator to hold it up, most of the lights in the room didn’t work, it smelled awful and the most disgusting part was there were toenail clippings on the bathroom floor and counter. I was booked to stay two nights but packed all my stuff the next morning and left. I would rather have eaten the money not staying the next night than having to stay another night there
Stayed 2 nights in May 2021

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms and they gave my room away before I arrived
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Dont believe they have what you book!
I think its terrible that this place can lie in their advertisement. Or according to them it was your mistake that the ad. was incorrect. I booked a king bed about an hour before arriving but when I arrived it wasn't available and was told it was the booking agency that made the mistake. Someone lied! Also the towels were dirty and stained. The only reason everything wasn't rated terrible is this wasn't worst place on our trip.
Stayed 1 night in Apr 2021

2/10 Terrible

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Not nice
No heat.
Stayed 1 night in Apr 2021

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Ashanti

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2021

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The king suite I booked was double booked and I was sent next door to Day's Inn, given a small king room that was visibly dirty with the hardest bed ive ever sat on. Also my drivers license was not returned(part my fault for not paying attention) though the person who waited on me was friendly at both places. I suppose this is more about Day's Inn than Super Stay but the fact that the room i booked for a getaway night was sold to someone else reflects badly on Super Stay. Left without spending the night.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had roaches and dope smokers very disgusting wouldnt let my dog stay there
Stayed 1 night in Oct 2020

4/10 Poor

Augustina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was destroyed by drug atticts, the air and heat didn't work. The fridge didn't stay cold, the room smelled of cigarettes and pot. Roaches were all over the rooms. It was nasty and uncomfortable. I wouldn't give it 1 star it's Soo bad.
Stayed 1 night in Oct 2020
Response from Nancy Y. on Nov 2, 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Excellent

Korry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Erica, Gatlinburg

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was ok. Not very clean and dresser drawer was out and on the floor. Locals whom live there I assume were slamming doors most of the night.
Stayed 1 night in Sep 2020
Response from Nancy Y. on Nov 2, 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

4/10 Poor

Natasha, Morristown, TN

Liked: Staff & service
Disliked: Cleanliness, amenities
The remote for the tv doesn’t work and i had to get another. Guess what? It didn't work either. The toilet had 4 cigarette buds in it that someone couldn't be bothered to flush down and the sink had Cigarette burns all over it in this NONSMOKING room. Also, one couldn't have the light on while charging one’s phone because there is only one outlet in the whole room and the light is hooked to it.
Stayed 1 night in Jul 2020

2/10 Terrible

Tiffany

Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Didn’t check in due to no rooms No check in No rooms
Stayed 1 night in Jun 2020

4/10 Poor

Lori, Summerville south carolina

Disliked: Cleanliness, staff & service
Room was not clean and in need orf repair. Didnt exactly feel safe...alot of loitering.
Stayed 1 night in May 2020

2/10 Terrible

Mack

Stayed 1 night in May 2020

2/10 Terrible

phillip

Disliked: Cleanliness, staff & service, property conditions & facilities
WORST DUMP EVER
The place is a dump. I was told i would get a refund but never did. You would be better off sleeping in your car. the room was trashed holes in the walls. Graffiti all over the room. and the smoke detector was unplugged. the only reason I stayed was I had been driving most of the day and could go any further
Just some of the graffiti
Holes in the walls
Stayed 1 night in Mar 2020

2/10 Terrible

Becca, Tishomingo County

Disliked: Staff & service
I made reservations, bit still stood in the lobby for 20 min while two ladys talked like no one was standing there, the room was nasty, roaches everywhere,stuck to the floor as i walked, smelled so bad in the room, was so noise during the night due to the men talking and creeping outside my door, never will i be back there.
Stayed 1 night in Apr 2020

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place ever!!!!
Don't stay here. I had a non-smoking room and the smoke detector was ripped off the wall and covered in ciggarette ashes. There was used needles in tbe parking lot.
Stayed 2 nights in Apr 2020

4/10 Poor

Beverly

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible all the way around
The same desk clerk who didn't know how to check me in the last time was there again, and I had to tell her how to check me in. Nicotine/tar on the ceiling in the bathroom, an awful smell of sour bleach mop water all through the lobby and hallways, disturbance in the hallway in the late night/early morning hours, bugs in the room (water hugs or roaches, not sure which one), bed off the frame in the room.
Cigarette burns on the countertop in a non-smoking room.
Nicotine/tar on the ceiling in the bathroom, which drips on you when you get out of the shower.
Nicotine/tar on the ceiling in the bathroom.
Stayed 1 night in Mar 2020

6/10 Okay

David B

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Fancy, but better than sleeping in the car
Ok. Lets be honest. Nobody comes here thinking "luxury". We needed a place for 13 truck drivers to meet up and stay for some training. It was Ok. Not fancy. Not terrible. Biggest disappointment, not only no breakfast...but no coffee. Nothing at all. I might stop here again, but probably look for something a bit better.
Stayed 1 night in Feb 2020
Response from Nancy Y. on Mar 12, 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Second time for me , not clean at all , air conditioning need to be cleaned smell smoke i didn’t pay much 50 dollars but really not clean old first time was ok room 219 was ok ask for check out they say we can’t caz we have one keeper ( that’s why it’s not clean only one keeper) wasn’t as good like first time
Stayed 1 night in Feb 2020
Response from Nancy Y. on Mar 12, 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad check-in experience
Check-in was tedious due to the clerk/attendant kept insisting I had to pay when I showed her the email, booking confirmation and bank statement that all confirmed I paid when I booked the room. I had to ask for a manager several times before what I can only guess was a manager came and explained to her I paid and that she was to proceed with my check-in. The room was ice cold when I got in, and the bathroom linen had someone's hair all in it, as well as the same hair being all over the shower walls and floor. I was put in a non-smoking room, but there was that on the vent in the bathroom, and burn marks all over the counter and toilet in the bathroom. The lobby had a god awful smell, and the rooms smell musty and damp. If I wasn't a Scentsy consultant, I wouldn't have had anything with me to get rid of the smell in the room!
Stayed 1 night in Feb 2020
Response from Nancy Y. on Mar 12, 2020
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

8/10 Good

Linz, Morristown, TN

Travelled with family, Travelled with partner
Liked: Staff & service
N/A......::::......................................
Stayed 3 nights in Jan 2020

2/10 Terrible

kris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nancy Y. on Jan 15, 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Non smoking room was a lie!
Asked for non smoking room and was put in a room that smelt so bad of smoke it was nasty. The room was horrible. Door was drawn on in the bathroom and didn’t shut. Toilet clogged and ac/heat worked when it wanted to. Lamp shades were hanging off the lamp and had burn marks. Very disappointed
Stayed 1 night in Dec 2019
Response from Nancy Y. on Jan 15, 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

6/10 Okay

Dave, Lehigh Acres

Travelled with family
Liked: Staff & service
It was close to shopping centers easy access to the expressways
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019

2/10 Terrible

Rachel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible motel 6
The place had roaches and smelled terrible . We had rented two rooms . Both was need in repair was supposed to be non smoking, but there was cigarette burns in the toilet seat behind the beds. The front desk have me freebeeze to spray and told us well it's old building that has bugs. When asked to change rooms didn't have but one. Also he killed the roach with his hands and asked why did we pull the bed out advised to check it out. Said they only clean behind the bed every 6 months My cousin room the lamp shade was torn up and light bug was out and the heater didn't work. When this was address to the front desk said it's not cold you be alright .
Stayed 1 night in Oct 2019

6/10 Okay

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Clinton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upped the price!! And rude
Rude check in lady, even though I showed her the email with price, she argued and said she could not change it to the price on the confirmation email. Then Invited me to leave if I did not like the new price. If I had not been so tired I would half. Likely some prostitution with a “handler” in floor corner room. First try at a room had no air conditioning, second had one but poor function-hot all night. Many cigarette burns on near every flat surface. Never again!!
Stayed 1 night in Sep 2019

2/10 Terrible

AJ

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches in the house.. AC was not powerful enough
Stayed 1 night in Aug 2019

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Motel Hell
I paid for 1 week at Motel 6. First, my room was never serviced the whole week. No refill of soap or toilet tissue. Second, I had to take my dirty towels to front desk for exchange on Tuesday/Friday. Also, there was at least and inch of clearance under the front door which allowed every bug in the neighborhood to enter. I had to stuff a towell under the door to prevent unwanted visitors. Lastly, when I went to the desk and complained, I received plenty of apologies and excuses but nothing was ever done to resolve the issues. Other issues, tub drain was backed up, toilet wouldnt flush, and all the linens had cigarette burns.
Stayed 7 nights in Jul 2019
Response from Brand Experience Team on Aug 30, 2019
Hi Kelly, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from M6 on Jun 11, 2019
Thank you

4/10 Poor

JJ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was really friendly and acommodating. However, long term residents kept us up most nights, and worse on the weekends. Heat/air was broken, no fridge. Staff did, however, take our concerns into considerationa and addressed them. Good for passing through, but not a long term stay.
Stayed 7 nights in May 2019
Response from M6 on May 20, 2019
We are very sorry for your trouble.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay there
They have bugs and they are very rude if u don't wear your shoes inside your socks will get black
Stayed 2 nights in Apr 2019
Response from M6 on May 6, 2019
Sorry for the trouble

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cheap i like all staff but need more smoke rooms
Stayed 1 night in Mar 2019
Response from M6 on Apr 27, 2019
Thank you for your review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was not clean tub so stained didnt even use shower,phone in room didnt work,big hole beind door all hDhd fixed it with was toiet paperwithtape holding iton.tv was stati half channels did not work.lady at front desk wouldnt evencalme acab.i wouldnt sta again for anything
Stayed 1 night in Apr 2019
Response from M6 on May 3, 2019
We are very sorry for your trouble. This situation is being addressed personally

8/10 Good

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from M6 on Mar 26, 2019
Thank you

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its been really expensive and I don't know what to do after Sunday. I'll be homeless but I thank yall for the good price. And God bless you all.
Stayed 3 nights in Mar 2019
Response from M6 on Mar 26, 2019
Thank you for staying with us. Good luck to you

6/10 Okay

Alexandra

Stayed 1 night in Mar 2019
Response from M6 on Mar 17, 2019
Thank you for the review. Hope you come back and stay with us again in the future

6/10 Okay

Scarlett

Disliked: Cleanliness, property conditions & facilities
Not that good
It was ok, carpets feel sticky for some reason and the rooms smell weird. Some of the outlits don’t work. The fridge in the room smelled like rotten food. No shampoo and the towels were like rags. The girl at the desk was very rude like she hated her job. You can hear EVERYTHING in the room next to you. The only thing good about my stay was how me and my boyfriend made it fun
Stayed 1 night in Feb 2019
Response from M6 on Feb 27, 2019
We are sorry for any inconvenience that you had with your stay. Please give us another try as we are working very hard to improve our property and remodel to fix any and all issues that are being brought to our attention. I'm sorry we don't provide shampoo as that is an amenity that is not required to have in our rooms. Again I am sorry for any inconvenience. Thank you..