Reception

Reviews of Motel 6 Newport, TN

2 out of 5
Motel 6 Newport, TN
255 Heritage Boulevard, I-40 at SR 32/Cosby Highway, Exit #4, Newport, TN

Reviews

6.6
Rating 10 - Excellent. 111 out of 565 reviews" "
Rating 8 - Good. 167 out of 565 reviews" "
Rating 6 - Okay. 123 out of 565 reviews" "
Rating 4 - Poor. 87 out of 565 reviews" "
Rating 2 - Terrible. 77 out of 565 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Wanda

Stayed 1 night in Feb 2024

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
The people
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Kisha,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

8/10 Good

Amanda

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this Motel 6 many times. Thank you for cleaning up the dog area. The last time we stayed here was not good. The entire dog area was filled with poop. It made it difficult to take the dogs out to do their business. We clean up after our dogs, and I find it very sad that a lot of people don’t. One suggestion: please keep poop bags in the doggie bag area. They were currently empty and have been empty on every visit there except for in July 2023. I always keep bags in my pocket, but not everyone does. I was pleasantly surprised to see how they cleaned up the property on this visit.
Stayed 5 nights in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Julio

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in room, dirty sheets poor tv signal
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Julio,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Janice

Travelled with family
The room was half was decent, it had dead bugs on the floor, one bed the mattress was sinking in and the shower curtain had mold on it. It was replaced but my husband had to hang it, the employee did not offer to do it. We had to keep asking for towels etc. This morning we went to the front desk five times to ask for toilet paper, no one came to the desk. We ran out of toilet paper. People was working on their vehicles changing oil and leaving in the area where the dogs had to walk.
Stayed 4 nights in Nov 2023

8/10 Good

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to main hwy, gas, food, and more
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Jesse

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It's hard to get towels or any service for that matter. Guests screaming and yelling at 3a.m.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
motel 6
stay was good room was clean and comfortable
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Gary,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The nicest staff. The hotel room was grungy and it reeked of smoke.
Stayed 1 night in Oct 2023

4/10 Poor

Lenora

Travelled with family
Disliked: Room comfort
I paid early for the rooma and got there at 430 p.m. which is 2 hours after check in and my room wasn't ready.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Lenora,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Terrible

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I reserved a single queen bed, smoking. I was told at check in that it was a non smoking room. That should have been the first red flag. I get to the room and it has 2 full size beds & cigarette burns holes all in the blankets. The water pressure was terrible. The room was actually fitly. It looked like they had not mopped in days. Worth experience ever!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Amanda,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Zachary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad elevator and rooms
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Zachary,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Elwyn

Travelled with family
We had to wait for almost 3 hours before our room was ready.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Kristie

Location is great and it was quiet However, the floors had not been properly cleaned in a long time The bedspreads had an old smell to them as if they hadn’t been changed or washed recently No ventilation in the bathroom There was what looked like an unused pull-up stuffed in the vent. Towels weren’t much to speak of Staff would rather avoid customers than take care of them. Got a good rate thru the booking online site but don’t plan to stay there again
Stayed 3 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Stephen A.

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a long, drive, late check-in. Lobby smelled like cigarette smoke and mildew. Got to the room on the non-smoking floor, everything smelled like smoke. The toilet was clogged when we came in the room and the refrigerator sounded like a jet plane taxiing on a runway. The whole place was in disrepair. Very minimal basic amenities, no shampoo, hair dryer or clothes iron.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 6, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Travis

Stayed 1 night in Sep 2023

8/10 Good

Arthur

Stayed 2 nights in Sep 2023

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dissatisfied
The outside looked fine but once got inside the place was coming apart at the seams. Would not consider staying there again or recommending this hotel!!!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi David,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Tom

Liked: Cleanliness, staff & service, room comfort
Key card machine was down had no room keys very restricting
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Tom,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Jonathan,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed one night, never again. Towels had what looked like blood stains, bed sheets had entire holes burned through them from cigarettes, and the door handle to the bathroom just wasn’t attached. Even in the non smoking room, everything smelled like smoke.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 25, 2023
Hi Justin, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

10/10 Excellent

Heather

Family vacation
This was our third stay with them and we haven’t had nothing bad to say about it. I would recommend anyone to stay with them. Excellent A+++++
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Heather,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

4/10 Poor

randy

Liked: Cleanliness, staff & service
Disliked: Room comfort
beds
beds were very uncomfortable mattresses were old and very lumpy
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 10, 2023
Hi Randy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Miranda

Stayed 1 night in Jun 2023

4/10 Poor

william

Stayed 1 night in Jun 2023

4/10 Poor

kenneth

Travelled with family and small children
Disliked: Property conditions & facilities
Toilet kept flushing itself all night people arguing in the hall way all night there was crum type stuff on my bed and someone was doing drugs right out front
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Book online
Needed an unplanned economical room for the night and they checked those boxes. The room was a little small but clean and the staff was friendly. Check in was quick and easy . Saved significantly by booking through hotels.com
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 13, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Joan

Stayed 2 nights in Jun 2023

2/10 Terrible

davena

Stayed 3 nights in May 2023
Response from Jim on May 31, 2023
Hi , Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.

2/10 Terrible

Ashlyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Jim on May 31, 2023
Hi , Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.

4/10 Poor

Yvonne

Travelled with family
I’m not big into bad reviews but I value the honest opinion of others so here are my observations. 1-You get what you pay for. A cheap hotel with extremely limited perks which include Wifi that sometimes works, a pool that has water in it, a single bar of soap, a refrigerator (that actually works-but no microwave or coffee maker) two towels and hot water in the showers. 2- Decent guest services. But NO room service. If you need towels or…anything, you have to ask front desk. There isn’t even a blow dryer in The room. 3- The walls are made of paper. Could hear everything from the front desk people talking as they pass the day, to the dogs barking and the couple having a heated argument in the main lobby. 4- The homeless guy apparently is a regular. So just step over him. 5- Marijana smells also goes through the paper thin walls. 6- Cleanish sheets and floors. But don’t expect much more. Also, Don’t look look too closely at the air vents or wonder about the scratched paint above the bed frame. 7- The best part was the genuine spring loaded beds.
Stayed 3 nights in May 2023
Response from Jim on May 31, 2023
Hi , Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access.
Stayed 2 nights in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Nicole,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel in America
Absolutely the worse hotel I ever stayed. Filthy, like it had not been cleaned in years. Mold on the ceilings, linens were dirty, with cigarette burn holes and unidentifable stains. ended up sleeping in my sleeping bag on top of the linens. And the night staff tried to move us to other rooms and they were just as bad. The owners were rude and unapologetic about the conditions actually saying to us "well this is not a Hilton". Never under any circumstances do you stay here. I would rather sleep in my car at the Weigels truck stop that was next door at least you know the facilities are clean. Motel 6 should be ashamed for having their name on this place.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 Poor

Mary

Travelled with pets
Disliked: Property conditions & facilities
Worst mattress ever. Too close to the interstate. No coffee. No tissues. No nightlight.
Stayed 3 nights in May 2023
Response from Jim on May 31, 2023
Hi , Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.

10/10 Excellent

Nancy

Stayed 1 night in May 2023

10/10 Excellent

robert

Very friendly and helpful staff
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Robert,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Need to offer breakfast
Stayed 1 night in May 2023
Response from Brand Experience Team on May 15, 2023
Hi Sharon, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

2/10 Terrible

Lareda

Stayed 1 night in May 2023
Response from Jim on May 31, 2023
Hi , Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional, courteous, and satisfactory!
Stayed 5 nights in Apr 2023
Response from Brand Experience Team on May 15, 2023
Hi Jimmy,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Connie

Stayed 2 nights in Apr 2023
Response from Yash on May 1, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly.
Stayed 4 nights in Apr 2023
Response from Yash on May 1, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!