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Reviews of Mercure Leeds Parkway Hotel

3 out of 5
Mercure Leeds Parkway Hotel
Otley Road, Leeds, England

Reviews

7.2

Good

Rating 10 - Excellent. 128 out of 619 reviews" "
Rating 8 - Good. 236 out of 619 reviews" "
Rating 6 - Okay. 157 out of 619 reviews" "
Rating 4 - Poor. 53 out of 619 reviews" "
Rating 2 - Terrible. 45 out of 619 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

D

Stayed 1 night in Aug 2021
Response from Mercure Leeds Parkway on Feb 7, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

H b

Stayed 1 night in Jan 2022
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Welcoming
Welcoming staff and a lovely environment to be in.
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 5, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

stef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Lovely hotel, convenient location, good fitness centre and spacious room
Stayed 2 nights in Dec 2021
Response from Mercure Leeds Parkway on Jan 5, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Kayleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the hotel to stay in Leeds for our Christmas party, it was easy to find and the room was really nice
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 5, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful and Peaceful stopping place
This hotel was a very useful place for our stay, one downside was the extra we paid for breakfast (£11 each). We found a PH nearby that served all-day breakfast at an affordable price. The room size and its amenties was good. Glass shower door of our ensuite was stiff to close and felt we we going to break it each time we used it. Otherwise, everything else was okay.
Stayed 3 nights in Dec 2021
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We appreciate your feedback and will pass it on to the relevant department for prompt improvement. We hope that you will give us a chance to serve you again in the future.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2021
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We appreciate your feedback and will pass it on to the relevant department for prompt improvement. We hope that you will give us a chance to serve you again in the future.

10/10 Excellent

B

Liked: Staff & service, amenities, property conditions & facilities
The surroundings are so beautiful and felt your were away in the countryside.
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 5, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 5, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay needs much improvement
Very outdated hotel, needs a lot of attention! Wasn’t clean with the counters and remote control sticky !! 😵‍💫 Very loud guests, and hallways are used as a running track for people ! The lift mechanics were very loud when In use making it hard to sleep especially on the top floor as people come and go ! Guests not wearing masks (when now mandatory) and they weren’t asked to do so either … Really disappointed in the hotel given it’s brand and any I have stayed At before have been great this one was far from decent - stay at a premier inn ! Better value and cleanliness !! And welcoming !
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We are disappointed to hear about your recent stay not being pleasant and would appreciate talking to your more about your experience whilst staying with us. Please feel free to contact the General Manager K. Arora

10/10 Excellent

sara

Stayed 1 night in Dec 2021

6/10 Okay

neil

Travelled with partner
Liked: Staff & service, amenities
the rooms need a bit of attention(paintwork and wood surround)but overall quite a nice room.really nice bed.
Stayed 1 night in Dec 2021
Response from Mercure Leeds Parkway on Jan 14, 2022
Thank you for taking time to review your recent stay with us. We are disappointed to hear about your recent stay not being pleasant and would appreciate talking to your more about your experience whilst staying with us. Please feel free to contact the General Manager K. Arora

10/10 Excellent

Janan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Nov 2021
Response from Mercure Leeds Parkway on Jan 18, 2022
Thank you for taking time to review your recent stay with us. We appreciate all the feedback that we receive. We are pleased to hear you enjoyed your stay and look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Terrible stay, booking screwed up, rooms allocated to two guests at same time, room leaking water from the ceiling, toilet not flushing and bathroom dirty. Other than that is was lovely.......staff tried to sort all issues out but despite their friendly nature you can't polish a turd and this hotel desperately needs refurbishment.
Stayed 2 nights in Nov 2021

2/10 Terrible

Ian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
Hole in Bath, room filthy, cob webs, absolutely disgusting. Doorway into the next room so they could come and go into our room.
Stayed 1 night in Nov 2021

6/10 Okay

Alasdair

Liked: Staff & service, amenities
Stayed 2 nights in Nov 2021

2/10 Terrible

Gaurav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Michael C

Liked: Staff & service
Stayed 1 night in Nov 2021

2/10 Terrible

Austine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and corridor filled with mold
This is one of the worst experience of a hotel that I've had for a long time. My wife couldn't breath due to the overly strong smell of mold in the room, it was overpowering. We got another room, it did not have the same terrible smell of mold, but it was also mot a pleasant one either. Even the pictures along the corridor was filked with damp and mold, unbelievable.
Stayed 1 night in Oct 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night. Smooth check in. Lovely hotel. Room was fine, clean and comfortable. Would stay here afain if in the area
Stayed 1 night in Nov 2021

6/10 Okay

ANIL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs refurbishment.
Stayed in Room 422. Bed was comfortable and slept well until the fire alarm went off at 5.30am!!! Rest of furniture in the room was very dated and scuffed. Lamps in room all lose and may be a risk of falling off. Shower was absolutely terrible and dribbled out at very low pressure and if you had a bath it would take ages to fill it.... so didn’t bother. Toilet wouldn’t flush properly. Something was clearly wrong with plumbing as each time you turned on hot taps lots of noise and then water would spit out and then reduce to a trickle. Booking in and checking out was nice and quick. Staff were polite. It’s not a hotel I would stay in again as it’s so dated and clearly needs a refurbishment.
Stayed 1 night in Nov 2021

8/10 Good

Camilla

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
It was a convenient location for visiting our daughter in Leeds and we were able to make use of the gym and pool. The hotel itself was tired and in need of updating but we had a good stay there.
Stayed 1 night in Oct 2021

8/10 Good

Haruna

Stayed 1 night in Oct 2021

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐️⭐️⭐️⭐️⭐️
All Good
Stayed 2 nights in Oct 2021

6/10 Okay

Derek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Said 1 double 2 singles , got 1 double sofa bed . So I child had to sleep in with mum .
Stayed 1 night in Oct 2021

4/10 Poor

Lom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness is an issue here.
Room was not well maintained with broken light switch and gaffa tape on the heat towel rail securing the electrical wiring. Broken shower head and also spiderwebs in the mens changing room in the Spa area. Had to sift through the plates and bowls during breakfast as majority of them were dirty - some filthy. Cups also with some having the distinctive "coffee ring" on the inside. Leads me to believe the dishwasher is not very good and the staff don't check or clean plates/ tableware. Cooked breakfast was (once I found a clean plate). Not going to talk about the cold breakfast.. Also booked for a family room (1 doible, 2 singles) and got only a double bed with a single fold out bed. Not impressed. Although was told by Staff that This is Hotels.com/ fault as they do not have such a room? Anyway, not going to blame the reception staff - not theif fault and they were very helpful and tried to resolve the issue as best they could.
Stayed 2 nights in Oct 2021

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Shani

Liked: Staff & service
Mercure with a charming bar
Was a bit apprehensive after reading cleanliness related poor reviews. Our room was clean once we got in ( had to try a couple of cards before being let in by someone with a master key). Bar is charming. Staff friendly and the recommendation for a nearby Italian restaurant was excellent.
Stayed 1 night in Oct 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Harry

Stayed 1 night in Oct 2021

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting companies hotels .com & Mercure
What a shambolic unorganised pxxs up.in a brewery both the hotel company and hotels .com run. It was impossible for me to speak to anyone for a whole week prior to my visit, either from the hotel company or hotels .com . Their customer service is non existent and their contact numbers a total waste of time. I was visiting Leeds to see a girlfriend who had to cancel due to a client of hers being infected with Covid 19 , my attempts to speak to someone and cancel my booking where unbelievable, I tried for a week to contact both the hotel and hotels.com to no avail. I shall never use either of these companies ever again
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Awful, avoid at all costs!
Stayed 1 night in Oct 2021

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness in room not great. Cup left over from previous visitors covered with coffee. Our room was not attended to. Only small double bed as opposed to King size. Privacy appalling! We could hear everything in the next rooms. We could see close into our neighbors' rooms. Our room was adjacent to public space. Shower not high enough up on wall.
Stayed 2 nights in Oct 2021

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Luke

Disliked: Cleanliness, property conditions & facilities
Just A Roof Over Our Heads, And Barely That
We were staying for a wedding at another nearby venue. I attempted to contact the hotel about early check in ahead of time, but got no response. When we arrived parking was plentiful and reception were helpful and took our bags and held them safely until we arrived back to check in later that night. On getting to the room it was shabby and run down. There were holes in the ceiling (from previous light fittings or similar), dead bugs in the bathroom and excrement left in the toilet. The window was open so the room was very cold. Despite turning off all taps there was the constant sound of dripping water from the bathroom pipes, and loud noises outside meant we did not get a comfortable nights sleep. On check out I was told there was a 2 pence amount outstanding on the room (despite it being fully paid in advance via Hotels.com). They seemed to think they were doing me a favour by not charging this. It took a lot of willpower not to complain there and then, but at that point I just wanted to leave as quickly as possible. All in all a disappointing experience. We only needed a roof over our heads for a night, and the hotel did provide this; but in reality it was this and not much more.
Stayed 1 night in Oct 2021

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A tired hotel but great location and staff
Previous reviews refer to the hotel as being dirty, I'm not sure this is necessarily the case, I think it is more that the hotel is starting to look very tired and in need of some TLC. We stay in the dog friendly rooms which perhaps are more worn than others. the location is however great (particularly with a dog) and I cannot fault how friendly the staff were. The breakfast roll and pastry we had were also very good (I had to volunteer to pay for these when I checked out otherwise they would have been FOC).
Stayed 1 night in Oct 2021

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities
Friendly staff but needs improvement
Staff friendly, welcoming checking and hotel OK for price. 2 night stay and no attention to my room when I was away during the day meant no bed made, no coffee replenishment. Not fussed about bed but had to go to reception for coffee, sent to bar and they had to scrabble to find some and could only give me 1 milk stick as that's all they had. Sorry to see breakfast served under a heat lamp in this day and age. Must add to wastage and food quality is poor from this. Possibly they feel this is quickest as near airport but I would rather wait and not have my eggs solidified under a lamp and inedible black pudding turned to ice hockey pucks. Ate in both nights and was good but each time the order missed out on something which I admit I did not raise as I couldn't be bothered. Cheap and possibly what you get for the money but next time I'll pay a bit more elsewhere.
Stayed 2 nights in Sep 2021

8/10 Good

Jon

Liked: Room comfort
Pleasant stay
Great location but room very tired and stains on carpet and chair. Good breakfast but limited fruit and juices available. No morning newspaper service. Staff very good and courteous.
Stayed 1 night in Oct 2021

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend 24/0/21
Room was nice and clean with a view over garden and woods beyond. Used the steam room jacuzzi and pool which was nice and relaxing. I was worried after booking because of negative reviews but was happy with room and facilities. Used Tesco vouchers and would stay again
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor standard of cleaning, very tired room
Reception staff very welcoming, but let down by very tired room. Stains on floor, hair on bathroom floor & in plughole, splashes up wall by toilet not cleaned obviously. TV not working properly - overall very disappointing standard
Stayed 1 night in Sep 2021

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
lovely staff, rubbish WiFi
From a perspective of running business meetings whilst staying in the hotel, it doesn't tick every box Staff - brilliant, nothing is too much trouble. Any issue was quickly resolved in my favour Bedrooms - comfortable and typical of a hotel of its quality Meeting rooms - dated overall. Overhead projectors are a bonus, nullified to a point by not fitting HDMI connections at the same time, requiring Heath-Robinson jobs to get the cable to my laptop. Food - pleasant and typical of a hotel of its quality Internet - for a business focused hotel, appalling. Even the supposedly more robust conference router was unable to handle my early morning internet usage, when I was probably the only person in the hotel using it , rather than the guests router. For business usage a serious upgrade in capability is required The proposed winter 2021 refurb programme is overdue and hopefully a massive WiFi upgrade ill be part of this.
Stayed 6 nights in Sep 2021

10/10 Excellent

Fran

Travelled with family
Liked: Staff & service, room comfort
Great staff. Lovely hotel given it’s 3*
The staff were excellent. One if our rooms was good, the other had a broken telephone and broken cupboard door, no remote for the TV. Also room service not available which would have been good to know on arrival. Food in the restaurant was excellent.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Carpet on the way to the room were worn. Stuck on the top floor and below must of been a bar which was very noisy until late in the night. Top floor had a bad smell due to someone having previously smoked cannabis in one of the rooms
Stayed 1 night in Sep 2021

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and friendly
Was a nice stay would definitely come back if needed to!
Stayed 1 night in Sep 2021

10/10 Excellent

David

Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Our opinion of the hotel
The hotel in quite old and in my opinion in need of a make over. The room was not very clean and was also dusty. We ate one night in the restaurant, which had a very limited menu and was overpriced. I had fish and chips (not cod) for £15 and my partner had Caesar Salad at £13 (she had to pay £3 extra for the chicken and another £3 for the Halloumi) over all the staff we very friendly.
Stayed 2 nights in Sep 2021

2/10 Terrible

Fleur

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The place needs a complete refurb - we wont be staying here again
Stayed 4 nights in Sep 2021