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Only 1 negative thing i wish the handicap room were closer to the office and maybe they did have one closer and it was occupied i don't know the room i was in was for ,the room was very good .price a little high but the employees in front office and the cleaning lady was very very nice helpful and kind
Everything was great including the customer service and the food. Roshell & Bambi excellent at their jobs (chefs kiss).
Verified traveller
Stayed 3 nights in Oct 2023
6/10 Okay
Charles
Oct 9, 2023
Liked: Staff & service
Restaurant food and service was good in hotel. Plenty of tv channels offered in room
Restroom tile trim needed work, a mildew smell in restroom and restroom could of been cleaner.
The swimming pool was not in service. The restaurant next door wasn’t open for part of the stay. The travel lane between the office and the restaurant was narrow. The daily cost wasn’t too bad.
The property is under renovation and several rooms are blocked for this. The available rooms are up to Best Western standards.
The dining facility provides excellent regional cuisine at good prices.
We strive to be sure that every guest has a positive experience with us here in Franklin. We appreciate any feedback that we can get to improve our property.
Property was clean and well kept
The room was neat and carpet looked new
Bed comfortable
Brian E
2/10 Terrible
Kristy
Dec 22, 2022
Kristy
Stayed 2 nights in Dec 2022
Response from Gretchen K Luke on Dec 23, 2022
We strive to provide a pleasant experience for all of our guests. If there is issue reported to us, we immediately work to resolve it.
2/10 Terrible
Jose
Dec 16, 2022
Jose
Stayed 1 night in Dec 2022
Response from Gretchen K Luke on Dec 19, 2022
We strive to provide the best accommodations for our guests. If there is an issue, we immediately try to resolve it. We hope that you try us again in Franklin LA.
Had to check out early due to a giant cockroach hanging over the bathroom door. There was no one at the front desk initially to report it to, then I was told they had been there all along. This is after having to leave work and get my sixteen year old daughter who was afraid to move. My room appeared nice but smelled of urine. Not at all what I would have expected from Beet Western.
Valerie
Stayed 2 nights in Sep 2022
Response from Nicole on Sep 15, 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
We had a great time the lady at the desk was amazing…sorry I forgot her name…. But she definitely made us feel at home during our time of bereavement…. She was truly wonderful…I don’t have the words…. But truly grateful…..I will come back just for her and her service…