2 outdoor pools, sun loungers
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Reviews of Hotel Hacienda Vista Hermosa

4 out of 5
Hotel Hacienda Vista Hermosa
Km. 7, Carretera Alpuyeca-Tequesquitengo, San Jose Vista Hermosa, Puente de Ixtla, MOR

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 335 reviews" "
Rating 8 - Good. 82 out of 335 reviews" "
Rating 6 - Okay. 27 out of 335 reviews" "
Rating 4 - Poor. 5 out of 335 reviews" "
Rating 2 - Terrible. 14 out of 335 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

cheko

Stayed 2 nights in Jan 2024

10/10 Excellent

Jose, Cuernavaca

Stayed 1 night in Oct 2023

6/10 Okay

manuel

Travelled with family
Liked: Cleanliness, staff & service
I loved the property history - the buildings, the gardens and the pool. i did not like the lack of basic hotel amenities such as AC, a Hair dryer, and No bar.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ofelio

Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property to stay at. My kids enjoyed the pool and horse riding as well. I would definitely return .
Stayed 2 nights in Jul 2023

4/10 Poor

Consuelo, Bakersfield

Stayed 1 night in Jun 2023

6/10 Okay

Consuelo, Bakersfield

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is pretty and clean. The rooms are nice but horribly hot during summer without a/c. The fan blows hot air. Pillows are full of some kind of balls and you can feel each one of them, especially when it’s so hot and sticky that you can’t get any resting in any part of the room. I tried beside the windows, also in the bathroom but everything it’s so hot and humid. Staff is polite, but yesterday one of the waitresses was literally taking our food and drinks off the table when we were still eating. I had to chase a waitress to get back my plate of cochinita which i had eaten two bites only and asking him to return the tortillas too but I couldn’t do anything for the half queso fundido order they took without asking as well as the cocktail my husband couldn’t finish. The waitress didn’t even apologized but he kept doing it… 😠. When we checked in we asked permission to fly a small drone accepting whatever conditions they wanted, they said they will ask to manager but they forgot and when we went next day to ask again they were very rude. Staff in the yard are excellent. They don’t tell you that the bar is permanently close and there aren’t places around to go have a drink after dinner. The restaurant closes early too. The game room needs to be reserved at morning to be able to use it at evening. No exceptions but they don’t tell you in the office until you say you would like to use it. We still enjoyed the gardens and the one swimming pool since the other is exclusive.
Stayed 1 night in Jun 2023

8/10 Good

Roberto, South Pasadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places in the world for over 50 years. They could improve the restaurant menu. I like it is practically the same for decades but rooms not having A/C is really rough

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Gorgeous ground, management could be better.
Stayed 1 night in Apr 2023

4/10 Poor

victor

Stayed 1 night in Apr 2023

8/10 Good

Ricardo G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend staying here
The hacienda is very beautiful, I recommend staying for one or two nights to be able to explore all. One of the best hotels in the area of Tequesquitengo.
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful experience.
Stayed 2 nights in Jan 2023

10/10 Excellent

Filiberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Haciendas in Mexico. But plan to be only inside the Hacienda for several days.
Stayed 2 nights in Sep 2022

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Quiet perfect place to test and relax.
Stayed 1 night in Sep 2022

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y un hotel muy bonito
Stayed 2 nights in Jul 2022

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar y la atención de las personas que trabajan en el hotel excelente!!!
Stayed 1 night in Jun 2022

10/10 Excellent

ALICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing, incredible service!!!
Stayed 2 nights in May 2022

8/10 Good

Dulce Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Esta hacienda tiene una gran e interesante historia y está muy bien conservada. El staff es de lo más bonito de la estancia. Todos son amables y hacen todo para que uno esté a gusto y cómodo, esto sin contar con que hay mucho lugar por donde caminar, por donde sentarse y platicar fuera de la habitación. Su alberca es grande y la comida es muy rica; en semana santa el servicio a la habitación está abierto 24hrs (con efectivo) y la comida llega rápido. Los únicos inconvenientes es que las habitaciones que no son de lujo no tienen aire acondicionado, lo cual es difícil de sobrellevar cuando hace mucho calor, ya que las ventanas son pequeñas y no hay cortinas. Añadido a esto, a pesar de que los muros son suficientemente gruesos como para que no llegue a la habitación la señal de wifi, no son lo suficientes como para cancelar el ruido, por lo que se escucha casi todo lo que pasa dentro de las habitaciones.
Stayed 2 nights in Apr 2022

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and pool facility. Decent restaurant with fair prices. Attentive staff but can be on the slower side when busy. Almost no reception or wifi in the rooms but yes, in the shared areas. Rooms are huge but most only have fans unless you specifically request and pay extra for a room with air conditioning. They charge an additional 500 pesos a night for anyone above 2 persons staying in your room including children. Overall a beautiful experience, the property is truly spectacular.
Stayed 2 nights in Mar 2022

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Hilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonita hacienda
Es un buen lugar para relajarse, la hacienda está muy bien cuidada
Stayed 1 night in Jan 2022

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La cama pudiera ser más comoda
Stayed 1 night in Nov 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enchanting hacienda built by Cortez 500 years ago. Serene, lovely staff, romantic restaurant, my 3rd stay; will return for a 4th, 5th, 6th.
Stayed 3 nights in Dec 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world, enchanting charm. Built by Cortez about 500 years ago. My third visit.
Stayed 1 night in Dec 2021

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect to rest and eat.
Very nice and quiet place to stay, there is a lot of nature surrounding the hotel which makes it very special. If you are looking for a place to stay apart from noise and have real rest time this is the place. Food is excellent and the staff makes everything they can so you can have a good experience.
Stayed 1 night in Nov 2021

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for an Hacienda to stay. This came close to where we were (Tepoztlan), this is a magnificence Hacienda with a lot of history from the Colonial times. The pool is huge and the property is just awesome.
Stayed 1 night in Sep 2021

2/10 Terrible

Erika

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history behind the "Hacienda" is fascinating
Stayed 3 nights in Jun 2021

10/10 Excellent

Jorge A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nice food, ugly mattress
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Beautiful hacienda , lots of history , great service . Con: our two rooms didnt have air conditioning . Nothing else around.
Stayed 1 night in Nov 2020

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hacienda with lush gardens, a farm full of animals and stables with the possibility of horse riding (excellent price!). Heaven for a relaxing weekend! Food is great too and service excellent and fast! The only minus: beds are really hard and kind of uncomfortable. No AC in the rooms but the ceiling fan is sufficient to cool down the room.
Stayed 1 night in Oct 2020

10/10 Excellent

TravelerM, Central Mexico

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel which was at one time the hacienda of Hernan Cortez. The rooms and grounds are exceptional. The restaurant, though the menu is limited, served excellent quality food and good service. We loved our absolutely huge rooms in the main part of the hacienda with a view of the gardens. My only complaint is an odd policy that prohibited me from using my normal camera, limiting me to use my cell phone to take photos. It’s the only time traveling I’ve ever faced such a policy in a hotel. I’m not a professional photographer using a tripod; it’s just a low end mirrorless with a telephoto. That’s the only thing thing that spoiled my experience a bit.
Stayed 1 night in Oct 2020

6/10 Okay

Julio Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena opción pero puede mejorar en medidas Covid
Deben mantener más medidas de seguridad. Hay mucha gente y en el restaurante no se toman todas las medidas necesarias (mesas muy juntas, no hay códigos QR, las servilletas son de tela, no estoy seguro que saniticen las mesas después de su uso)
Stayed 2 nights in Oct 2020

8/10 Good

Leo, Los Ángeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is that the rooms don’t have air conditioning a/c. That’s the only problem. One more thing wifi only works in the pool and restaurant, but not in the rooms.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is Amazing, the staff very helpful and polite.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
No wifi no credit card no A/C nice pool area
No wifi or internet available no system for paying with credit card room very noise can hear neighbor room talks, no air conditioner in the room, but nice pool and beautiful place
Stayed 1 night in Jul 2019
Response from Ana Hernandez on Aug 2, 2019
Good afternoon We welcome your comments and hope to have you back soon. best regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place , very clean, organized and excellen
Stayed 3 nights in May 2019
Response from Ana Hernandez on May 24, 2019
I appreciate your comments and we look forward to your return soon. best regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Historic Boutique Hotel
Beautiful historic buildings & grounds. Very nice gardens & pool. To get here you drive through some not so nice areas but the hotel is like an oasis in the desert. Our room was well appointed & the bed confiable. The food at the restaurant ^superb & the service impecable.
Stayed 1 night in Jan 2019
Response from Raul Calvo on Feb 5, 2019
Thank you for your feedback, we are to know you enjoyed your stay, we hope to see you again soon. Have an excellent day.

10/10 Excellent

Nicola, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hacienda and unlike anywhere I’ve ever stayed before. The grounds are beautiful and a lot of care and attention has been put into making it one of the best hotels, and not just in Mexico. We visited another hacienda close by for a family function and they were worlds apart. I’d highly recommend it and can’t wait to return. The staff were friendly and helpful, the food delicious and even Rigo the resident parrot deserves a mention. Thanks to all for a wonderful stay, my only regret is that we only had 3 nights there.
Stayed 3 nights in Oct 2018
Response from Raul calvo on Nov 5, 2018
Thnak you for your feedback, we are glad you enjoyed your stay, we will keep working hard. Have an excellent day.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Raul Calvo on Jan 16, 2018
Gracias por su calififcación, nos alegra saber que tuvo una agradable estancia con nosotros, esperamos regrese pronto. Excelente día.

10/10 Excellent

Amy, Oregon, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will visit again and again!
Ten years ago, I visited the Hacienda on a tour with my language school and said to myself, "If I ever get married, this is where I'll have the ceremony" The place is amazing. 1500's Hacienda that has been updated to include rooms, restaurant, pool, etc. The staff is incredibly nice and service oriented. We were treated as royalty. My family who had never been to Mexico were amazed at the beauty. It is definitely off the beaten path but worth the trip! Our wedding was held in La Troje. The wedding planner who worked for the hotel set everything up and communicated with me for months via email. Jimena made our dreams come true! Beyond that, the food served at the hotel is AMAZING!!! It's authentic, high quality and absolutely delicious. There's a fantastic mini golf area, game room with foosball, pool, etc. Everyone enjoyed themselves!
Thank you very much for your comments, We are glad your wedding was everything you expected it be, and thanks for choosing us for this special moment in your life. We will keep working hard to bring you the best experience. Hope to see you soon with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, beautiful, secluded
Beautiful resort
Thak you very much for your comments, it gives us more even more motivitation to make your stay unique. Have a wonderful day.

6/10 Okay

thomas

Liked: Cleanliness
No WiFi Restaurant service was awful No A/C at 31 o C
Hello: We offer free wifi in public areas including restaurat, pool and lobby. perhaps be having some maintenance on the network during your stay Our standard deluxe rooms, jr suite and suites have air conditioning, we suggest you also see the characteristics of the rooms during the booking process to choose the type of room and services according to your preferences

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The hotel is beautiful and holds a lot of history, but many rooms need urgent renovation. Some do not have air conditioning and the bathrooms are not in good condition. Our room was not cleaned the night we stayed there. The hotel can become a 5 star if ALL the rooms are renovated.
Response from Client Service on May 31, 2016
We welcome your comments and inform you that we are working on renovating our rooms and provide better service to all our guests

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent hotel no A/C at the room.
Response from General Manager on Oct 19, 2016
Thank you for your feedback, it is kind of difficult to install new A/C to all the rooms, because the building is very old and we don't want to damage it. We apologize for any inconveniance.

10/10 Excellent

RODRIGO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es un lugar muy familiar y muy tranquilo
Stayed 3 nights in Apr 2024