2 outdoor pools

Reviews of Hotel Argento

3.5 out of 5
Hotel Argento
Rio Mayo 1001, Cuernavaca, MOR

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 189 reviews" "
Rating 8 - Good. 76 out of 189 reviews" "
Rating 6 - Okay. 31 out of 189 reviews" "
Rating 4 - Poor. 1 out of 189 reviews" "
Rating 2 - Terrible. 1 out of 189 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SERGIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy familiar, las albercas son fantásticas para niños de preescolar y primaria. Las habitaciones son espaciosas y muy limpias. El personal es muy amable.
Response from Isaac on Aug 22, 2023
Muchas gracias Sergio, esperamos verlo muy pronto de regreso, saludos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Isaac on Aug 16, 2018
Muchas Gracias por sus comentarios, para nosotros son de gran ayuda, esperamos que regrese pronto, saludos cordiales!!

6/10 Okay

Norma

Liked: Cleanliness
Just OK - A bit overpriced
hotel is ok, beds were hard, nothing special, loud airconditioning, food at the hotel was mediocre at best
Stayed 1 night in Jun 2018
Response from Isaac on Aug 12, 2018
Gracias por sus comentarios, abordare el problema directamente, saludos cordiales!!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Everything was very nice
Stayed 2 nights in Jan 2018
Response from Isaac on Jan 9, 2018
thank you very much !!

10/10 Excellent

Evelyn, San Jose, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Pleasent Stay
My family and I went to visit family in Cuernavaca. We stayed in this hotel. The rooms were excellent! The breakfast Buffet was beyond delicious and the pools were perfect temperature. The staff was always attentive and their laundry service is 24 hour turn around time and left my clothes great! The place is clean and beautiful! I can go on. Great Hotel!
Stayed 5 nights in Oct 2017

8/10 Good

Esteban, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Solid hotel that covers the basics. Reliable wifi connection, good breakfast, comfortable room. Mattress could be better, gym needs to be upgraded. Friendly staff.

10/10 Excellent

YIZHAQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Very nice staff, very good breakfast, safe area,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Great service, food and overall great value.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, nice and comfortable.
We were happy there, Hotel is comfortable, personnel is attentive. Excellent service in general. Nice gardens. Some noise during the night from kids playing "futbolito". Clear schedule of this entertainment facilities may be good idea.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit noisy.
Nice hotel but room back windows connect to the parking lot beneath. Opening the window for just a few minutes will get the room filled with smog. We had to open the front door for a while so that the smell of smog would go away. Rooms are a bit noise, you can hear noises coming from other rooms and you can clearly hear the noise of the parking lot opening and closing at all times. Breakfast at the restaurant was good overall. Dinner was ever priced, particularly drinks and coffee. Much better and cheaper food for dinner at any other place in the neighborhood.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The best part is the location.
Good not great. Too many restrictions. On a request the answer was no. Then an explanation, then maybe. Management could improve.

8/10 Good

Esteban, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities
good value, nice property
Nice overall. Steady internet connection, well kept gardens, nice pool area. Room is a bit dated, didnt have a minibar (nor somewhere you could keep products cold), and curtains didnt block much sunlight. Very peaceful place, great to disconnect and enjoy in a calm manner. Close to fantastic restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so fancy but nice hotel
This is not a luxury hotel but rooms are spacious and most of all clean. The best meal they serve is Sunday Brunch. Good restaurants, convenience stores and family activities nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good food in The Restaurant

10/10 Excellent

Alexander, San Mateo, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Nice Hotel, Great Location
Excellent location, pristine condition. Well worth the rate. Walking distance to very nice restaurants, and a super cool indoor/outdoor cantina (struggling to remember the name, sorry!) The staff was super friendly and accommodating. Also received a free breakfast voucher. Really nice breafst buffett.

6/10 Okay

Jose luis

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Tere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice place and the breakfast buffet is a must

10/10 Excellent

María Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta elevadores para personas discapacitadas
Stayed 3 nights in Dec 2023

8/10 Good

AGUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tranquilo con buen servicio de restaurante, a la recepción le falta un poco de calidez para atender a los cluetes
Stayed 2 nights in Oct 2023
Response from Isaac on Nov 1, 2023
Buen día Agustín, muchas gracias por sus comentarios, con gusto reviso el tema de recepción, saludos!

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Isaac on Nov 1, 2023
Hola AraMuchas gracias por sus comentarios, la esperamos de regreso muy pronto, saludos!

10/10 Excellent

SYLVIA MARIA

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Isaac on Oct 5, 2023
MUCHAS GRACIAS POS SU COMENTARIOS, LA ESPERAMOS PRONTO DE REGRESO, SALUDOS!

10/10 Excellent

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La estancia fue tranquila, buen servicio y el Lugar muy agradable
Stayed 2 nights in Jul 2023
Response from Isaac on Aug 17, 2023
Muchas gracias por sus comentarios, lo esperamos de regreso muy pronto

8/10 Good

Mario D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción para descansar.
Buena opción para descansar.
Stayed 1 night in Jun 2023
Response from Isaac on Aug 17, 2023
Muchas gracias por su puntuación, esperamos verlo de regreso muy pronto

8/10 Good

maria reyna

8/10 Good

América

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in May 2022

8/10 Good

Felipe Escalante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones
Stayed 2 nights in Oct 2021

8/10 Good

Matas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Hotel es muy agradable, sólo creo que para navidad deberían de tener un evento, y no sólo una cena
Stayed 2 nights in Dec 2018

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelebte servico en general un hotal muy agradable , y buen desayuno incluido
Stayed 1 night in Dec 2018
Response from Isaac on Dec 20, 2018
Muchas Gracias por sus comentarios Sr, Hugo, lo esperamos de regresos pronto

8/10 Good

claudia, ciudad de mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo el personal es amable,las habitaciones son cómodas y limpias
Stayed 2 nights in Nov 2018
Response from ISAAC on Nov 29, 2018
MUCHAS GRACIAS POR SUS COMENTARIOS, PARA NOSOTROS SON MUY IMPORTANTES

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Isaac on Nov 14, 2018
Muchas gracias por sus comentarios, esperamos verlo pronto de regreso, saludos!!

10/10 Excellent

J, Ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable, excelentes instalaciones, excelente ubicación.
Stayed 2 nights in Nov 2018
Response from ISAAC on Nov 15, 2018
MUCHAS GRACIAS POR SUS COMENTARIOS, PARA NOSOTROS SON MUY IMPORTANTES

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Isaac on Oct 26, 2018
Muchas gracias por sus comentarios, lo esperamos de regreso pronto, saludos!!

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Isaac on Oct 11, 2018
Muchas Gracias por sus comentarios, esperamos que regrese pronto, saludos!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Isaac on Oct 10, 2018
Muchas gracias por sus comentarios, lo esperamos de regreso pronto

10/10 Excellent

Amalia Yessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos increíble.
Stayed 1 night in Sep 2018
Response from Isaac on Sep 29, 2018
Muchas Gracias lo esperamos de Regreso Pronto

8/10 Good

rosario, cuernavaca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Isaac on Sep 29, 2018
Muchas Gracias lo esperamos de regreso pronto

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bien ubicado, sin wi-fi que funcione
El hotel está muy equis. Bien ubicado, cuartos muy sencillos, limpio, pero su wi-fi nunca funciona.
Stayed 1 night in Sep 2018
Response from Isaac on Sep 29, 2018
Muchas gracias por sus comentarios, le ofrezco una sincera disculpa por la cuestión del Internet, sufrimos un contratiempo con el proveedor pero ya quedo solucionado, esperamos pueda regresa pronto, saludos cordiales!!

10/10 Excellent

martha estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ! Lo recomiendo ampliamente
Stayed 1 night in Jul 2018
Response from Isaac on Aug 16, 2018
Muchas gracias por sus comentarios, y lo esperamos de regreso muy pronto, saludos cordiales!!

8/10 Good

Samuel, ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien como siempre
El hotel es agradable y familiar. Lo pasamos muy bien y nos relajamos
Stayed 2 nights in Aug 2018
Response from Isaac on Aug 12, 2018
Muchas Gracias por sus comentarios, para nosotros es importante saber que la han pasado bien en esta su casa, los esperamos pronto, saludos cordiales!!

6/10 Okay

Alphonse, Cuernavaca

Liked: Cleanliness, property conditions & facilities, room comfort
Cuidado con los precios
Bien Hotel en general aunque tuvimos que insistir en varias ocasiones con el hotel para que respetara la tarifa de una cama adicional sin costo, ya que nos la querían cobrar
Stayed 1 night in Jul 2018
Response from Isaac on Aug 8, 2018
Buenas tardes, lo reviso personalmente, una disculpa y muchas gracias por alojarse con nosotros, saludos cordiales!!

8/10 Good

Carmen, San Diego CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel centrico, comodo y limpio
Hotel con todas las comodidades, limpio, buen tamaño de habitaciones.
Stayed 1 night in Jul 2018
Response from Isaac on Aug 8, 2018
Muchas gracias por sus comentarios, seguimos a sus ordenes, saludos!!

6/10 Okay

Patriciasambola

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018
Response from Isaac on Aug 12, 2018
Gracias por sus comentarios, lo esperamos pronto, saludos!!

8/10 Good

Antonio, Mexico

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
El hotel está muy bien hubicado, es amplio, solo que el baño estaba sucio con insectos
Stayed 1 night in May 2018

10/10 Excellent

Eder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAL SERVICIO DE HOTELES.COM
Con Hoteles.com me fue de la fregada por me vendieron el hospedaje un 50% mas caro de lo que cuesta directamente en el hotel aun y cuando la reserva la hice con menos de 24 hrs de anticipación. Nunca volvería ni volveré a hacer una reservación con hoteles.com. NO SON RECOMENDABLES!!. Con el hotel todo estuvo excelente.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar sin pretenciones
Hotel tranquilo para un fin de semana o asistir a algun evento

10/10 Excellent

Phil, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotelfor a weekend
Friendly staff, clean installations and a well sized room, that is what we got.
Stayed 1 night in Apr 2018

8/10 Good

David, Ciudad de México

Liked: Cleanliness, property conditions & facilities, room comfort
Semana santa
Buenas instalaciones, pero poco personal para atender el servicio en alberca, las cervezas las sirven en vasos de plásticos de litro.... muy mala presentación. El servicio de snack's muy malo.
Stayed 2 nights in Mar 2018
Response from Isaac on Apr 6, 2018
Muchas gracias por sus comentarios, tomaremos cartas en el asunto, saludos cordiales!!