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Reviews of Hotel Gertrudis

3 out of 5
Hotel Gertrudis
Santiago Tapia No. 55, Morelia, MICH

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 118 reviews" "
Rating 8 - Good. 45 out of 118 reviews" "
Rating 6 - Okay. 24 out of 118 reviews" "
Rating 4 - Poor. 2 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Héctor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El recepcionista nocturno fue super maleducado (grosero, no nos quería validar la noche que por que no la teniamos impresa). En comparacion, el de la mañana fue super amable y fácil de tratar. El hotel es super centrico, seguro y limpio. No hay mucha privacidad entre habitación y baño pero bueno, no pasa nada. Recomiendo para una o dos noches!
Stayed 1 night in Apr 2024

2/10 Terrible

Héctor

Disliked: Staff & service, property conditions & facilities
El señor del check-in fue super grosero, no tiene modales y nos hizo sentir como si estuvieramos haciendole un favor. No recomiendo este hotel por nada del mundo. No vale la pena las instalaciones ni el precio. Hay mejores opciones. El wifi no se recibe en las habitaciones, no puede ser que no puedan solucionar eso. 😡
Stayed 1 night in Apr 2024

10/10 Excellent

Ruth, Victorville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location,lots of restuarants walking distance.This hotel needs more light inside room
Stayed 2 nights in Mar 2024

8/10 Good

Tannum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Gertrudis is such a hidden gem in the beautiful, historic town of Morelia! My spouse and I are English speakers and this was our first time in Morelia. This hotel is historical and quaint. They did an excellent job of decorating the atrium area and the rooms are incredibly authentic and unique. It is a very old hotel (as with all hotels in the area) but we felt very safe and well taken care of during our time here. The staff was so kind and helpful! Also, we had no idea that the cutest bar in Morelia was right on our rooftop! I almost cried seeing it, it was such a magical night. The only thing I would mention - because the hotel is old, you are able to hear the nightclubs on either side on Friday and Saturday night. My husband and I didn’t mind it at all but I would just want to mention this for families. It was overall an amazing stay and we would come here again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 2 nights in Feb 2024

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo Perfecto! Excepto que el wifi no llega bien adentro de los cuartos
Stayed 3 nights in Oct 2023

6/10 Okay

Ruby

Liked: Cleanliness, staff & service
Disliked: Amenities
Upon arrival my reservations were not ready so they required a large deposit in order to give me my room. According to them this was due to Orbitz not sending them confirmation of my reservation and proof of payment. I was super sick and I had to wait there almost 2 hours past midnight until this was resolved. I became sicker as I sat there waiting, by the time I got my room I was burning up with a fever.

10/10 Excellent

Tonatiuh Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación con bonitas habitaciones.
Stayed 1 night in Oct 2021
Response from Hotel Gertrudis Morelia on Oct 18, 2021
Hola Tonatiuh, buen dia, gracias por tus comentarios, son muy importantes para nosotros, nos alegra saber que tu estancia fue de lo más agradable y confortable, con gusto te esperamos durante tu próxima visita a este hermoso destino, hasta la próxima, saludos cordiales.

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2020
Response from Hotel Gertrudis on Oct 7, 2020
Gracias por su puntuación, nos gustaría si fuera tan amable de compartirnos su experiencia con el fin de mejorar nuestra calidad y servicios. Quedamos a sus ordenes. Saludos cordiales...

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Hotel Gertrudis Morelia on Jul 26, 2020
Muchas gracias por su puntuacion, nos alegra saber que su estancia fue de su agrado, con gusto lo esperamos durante su proxima visita a nuestra bella ciudad, saludos cordiales..

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

2/10 Terrible

Mark

Liked: Cleanliness
Disliked: Staff & service, room comfort
Uncomfortable stay!
Morning staff never greeted, ignored us or was eating breakfast. Items were always missing, such as water, toilet paper, etc. No continental breakfast, just small cookies, coffee, or a small yougurt. Rooms have mo storage spaces or cabinets. Limited outlets. Found a scorpion in the room.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

MariaMontoya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed at Gertrudis and definitely will keep looking forward to stay again conveniently located on Morelia Down Town like Cathedral and so many to mention Quality stayed at this Hotel
Stayed 2 nights in Jul 2019

8/10 Good

Maude

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Hotel Gertrudis on Jul 20, 2019
Gracias por su calificación Sr. Maude, quedamos a sus ordenes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice small hotel, excellebt lication, a littke noisy at night due to a festival nearby but it didnt prevent my sleepibg.
Stayed 1 night in May 2019
Response from Hotel Gertrudis on May 22, 2019
Thanks for your comments, for us they are very important.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a fan, and was provided with a really good one, which made all the difference. I met the owners. They’re really lovely. They gave me a discount. Fabulous maid.
Stayed 1 night in Apr 2019
Response from Hotel Gertrudis on May 14, 2019
Thank you for your comments, for us they are very important, kind regards.

6/10 Okay

Alfredo Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Economico
hotel ubicado en pleno centro historico de Morelia, las habitaciones son muy pequenias, no cuenta con elevador, no cuenta con estacionamiento y no tienen aire acondicionado. Estuve en el tercer piso y no lllega el WiFi
Stayed 3 nights in Apr 2019
Response from Hotel Gertrudis on Jun 13, 2019
Gracias por sus comentarios, para nosotros son muy importantes.

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place good price
Great place great price great location perfect balance. Parking just be aware of the rules and timings plan and call maybe before. We were lucky but I think can be difficult
Stayed 1 night in Nov 2018
Response from Hotel Gertrudis on Apr 10, 2019
Thanks for your comments, for us they are very important.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Horrible place, no elevator, horrible, horrible place!!!!
Stayed 1 night in Mar 2019
Response from Hotel Gertrudis on Apr 1, 2019
Good afternoon, we recommend for your next purchase, please take a few minutes to read the features and services that the establishments offer, so you can identify the hotels that offer this service in case you need it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morelia hotel
Cool hotel probably best in Morelia
Stayed 1 night in Mar 2019
Response from Hotel Gertrudis on Mar 27, 2019
Gracias por sus comentarios, para nosotros son muy importantes.

6/10 Okay

Raine

Liked: Staff & service
Disliked: Room comfort
Three miserable nights
Lovely front staff and the accommodation was ok but reeked of cheap cleaning products and with only one small exterior opening difficult to air the room out. The dampness from the bathroom also increased the poor air quality. As well, the lighting was extremely poor, the pillows too hard to use and although there was a coffee machine there was no coffee, so what was the point? The bed was very comfortable but because of the aforementioned sleep was hard to come by. Management should tour the rooms occasionally and observe things that should be repaired - like the bathroom taps which were about to come loose from their mounts. Would I stay there again? Not unless the issues mentioned are dealt with. The awful smell from the cleaning products and the dim lighting would definitely need to change.
Stayed 3 nights in Feb 2019
Response from Hotel Gertrudis on Mar 27, 2019
Thanks for your comments, for us they are important.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel seems to be an old colonial era office building. Each room is somewhat small and has just functional furniture, but it is comfortable and is such a pretty and unique setting. Definitely nice and clean, too. It is pretty open to the outdoors (again, like old colonial buildings, has patios, etc, without roof), which is fantastic for most of the year but could be unpleasantly cold in the coldest time of year (maybe January to early March). You can't really beat the location, very walkable to Cathedral but far enough to not be too loud. And it feels like a sort of hidden spot. There's 3 stories and no elevator, so not a good idea when you are stumbling drunk or just lazy. And there seems to be no way for someone in a wheelchair to stay here. Even to get across the first floor patio there is a step. (Possibly one or two rooms are accessible, not sure--call ahead and make very sure of this if you need.) Not a lot of amenities other than free and strong wifi. But a pretty good deal over all.
Stayed 2 nights in Dec 2018
Response from Hotel Gertrudis on Dec 26, 2018
Thanks for your comments, for us they are important.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Hotel Gertrudis on Nov 30, 2018
Gracias, por su calificación, saludos cordiales.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Hotel Gertrudis on Nov 30, 2018
Gracias, por su calificación, saludos cordiales.

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 3 nights in Nov 2018
Response from Hotel Gertrudis. on Nov 12, 2018
Gracias por su calificación, saludos cordiales.

6/10 Okay

Shian Ching

Liked: Cleanliness
Basic lodging in great location
The room is basic but not well lit. The wifi drops in and out when I tried using my tablet. In my room, there is a huge noise whenever other guests in other rooms turn on the hot water. The continental breakfast, in the lobby with few chairs, are apples, yogurt, tea and coffee, which is a bit disppointing, so I ended up eating breakfast out. The location is excellent, walking distance to La Cateral.
Stayed 5 nights in Dec 2017

4/10 Poor

Gerald, Victoria, B.C., Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
An uncomfortable seven-night stay.
‘Great location, but cold and dark rooms; beds too large, bottom sheets too small, hot water takes a loooong time to arrive. Smoking is allowed in the courtyards, which immediately wafts into rooms along with bus exhaust from the road. The padlock door may be rustic, but meant I couldn’t even latch the door to go out while my partner slept, much less lock it, which would have imprisoned her.

10/10 Excellent

jc, portland or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really clean very nice hotel I back here no doubt
Stayed 2 nights in Sep 2017
Response from Hotel Gertrudis on Nov 30, 2017
Gracias por su comentarios.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
The hotel was great! The staff was very helpful and the room was beautiful! Location was great, really close to the main square and shopping.
Stayed 1 night in Jul 2017

10/10 Excellent

ISRAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location

10/10 Excellent

JUAN, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Stay
Great hotel

6/10 Okay

Sherry , Denver

Liked: Cleanliness, staff & service, room comfort
Simple, but quaint hotel with modern features. Excellent location for easy access to the cathedral, market, etc. in Morelia. Very good value for what you get.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
P
Stayed 1 night in Mar 2024

10/10 Excellent

JUAN ARTURO NAJERA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato y limpieza impecable. Volvería de nuevo.
Stayed 1 night in Mar 2024

8/10 Good

german

Travelled with partner
Liked: Staff & service, property conditions & facilities
The parking is not free, you need to pay the time you car is inside
Stayed 1 night in Mar 2024

8/10 Good

Antonio de Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación para llegar a pie a muchos lugares
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy bonito ,acogedor , silencioso para estar en en el corazón de Morelia muy limpio cómodo y con estilo me gustó mucho
Stayed 2 nights in Feb 2024

8/10 Good

María Esther

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien ubicada ds varios lugares historicos.
Stayed 4 nights in Feb 2024

8/10 Good

Azael

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien para pasar unos días tranquilamente, muy céntrico así que todo es accesible. Solo que las habitaciones son un poco pequeñas
Stayed 2 nights in Feb 2024

8/10 Good

Macario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las puertas son antiguas pero bonitas. El problema es que por dentro es dificil asegurarlas
Stayed 1 night in Jan 2024

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Guadalupe

Liked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

César

Business traveller
Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Idelfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio y mucha tranquilidad
Stayed 3 nights in Mar 2023