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Reviews of Hotel Casa del Refugio

3 out of 5
Hotel Casa del Refugio
Portal Regules No. 9, Patzcuaro, MICH

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 150 reviews" "
Rating 8 - Good. 45 out of 150 reviews" "
Rating 6 - Okay. 18 out of 150 reviews" "
Rating 4 - Poor. 8 out of 150 reviews" "
Rating 2 - Terrible. 6 out of 150 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chen

Stayed 1 night in Dec 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Sep 2023

10/10 Excellent

Mehida, creston

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great.

6/10 Okay

Patrick

Stayed 1 night in Jul 2023

10/10 Excellent

israel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is just beautiful
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria

Stayed 5 nights in Jun 2023

6/10 Okay

Hilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s many dining option walking distance from hotel. It is in a very busy area. We enjoyed our stay only disappointment were the beds, they were very uncomfortable.
Stayed 2 nights in May 2023

10/10 Excellent

israel

Liked: Cleanliness, staff & service, property conditions & facilities
Just an awesome attention. Thank you
Stayed 2 nights in May 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
On the plaza chica. 2nd floor room, very small balcony overlooking a busy street. Some daytime noise, nights pretty quiet. Lovely colonial property. Bathroom sink in the room, shower/toilet separate. Very poor hot water pressure. Shower head clogged so poor water delivery. Excellent housekeeping. Bed, for my taste, was too hard. More than one hand towel would be appreciated. No washclothes. Slippery tile floor in unit, so be careful. Somewhat off season, so bar (if you enjoy an evening cocktail) was basically closed. No elevator.
Stayed 4 nights in Apr 2023

10/10 Excellent

david

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Apr 2023

10/10 Excellent

Israel, East Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Esta propiedad está en el corazón de Patzcuaro, todo está cerca , es un bellísimo hotel y el personal super amable
Stayed 2 nights in Mar 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples 2 might getaway
Lovely hotel, our second time staying here. Close to everything and friendly staff, will stay again. 😊
Stayed 2 nights in Feb 2023
Response from Recepción on Mar 11, 2023
Thank you for staying with us, a pleasure to receive you again.

10/10 Excellent

Linda, Cranbrook

Stayed 3 nights in Feb 2023
Response from Recepción on Mar 11, 2023
Gracias por hospedarse con nosotros, esperamos tenerlos pronto de vuelta.

10/10 Excellent

Sergio

Response from Recepción on Mar 11, 2023
Gracias por hospedarse con nosotros, los esperamos pronto de vuelta.

10/10 Excellent

Israel, East Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful hotel in Patzcuaro
Response from Recepción on Jan 2, 2023
Gracias por hospedarse con nosotros, siempre sera bienvenido.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2022

10/10 Excellent

Coral

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly. Very accessible to main locations. Rooms with a balcony can be somewhat noisy throughout the day, but at night around 10:00 p.m. the noise decreases. Walking into this building feels like you are being transported to an old hacienda.
Stayed 1 night in Oct 2022
Response from Recepcion on Oct 21, 2022
es un placer para nosotros ave, podido ser su lugar de hospedaje esperamos pronto su visita .

8/10 Good

kirk

Stayed 2 nights in Oct 2022

8/10 Good

Aldo

Stayed 1 night in Aug 2022
Response from Recepcion on Aug 9, 2022
Hola muy buenos días Estamos trabajando para que su próxima visita sea mucho mejor y mas cómoda esperamos que su próxima visita a este nuestro hermoso pueblo mágico, su lugar de llegada sea con nosotros deseándole un excelente día saludos cordiales Hoteles del refugio

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities, room comfort
Parking nightmare
We had to drive around 2-3 times and waited for a spot to open up just to check in,
Stayed 1 night in Jul 2022
Response from Recepcion on Jul 25, 2022
We are very sorry for the inconveniences presented, we will continue working, we hope in your next visit you will confirm it.

6/10 Okay

Julio

Stayed 1 night in Jul 2022

10/10 Excellent

Carlos

Stayed 1 night in Apr 2022
Response from Recepción on Apr 28, 2022
Gracias por hospedarse con nosotros! esperamos tenerla pronto de vuelta.

10/10 Excellent

Normand

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful
This hotel is the most beautiful that I have stayed at, and I've been traveling for the past 6 years. The only negative is that the beds are a little too hard for me but a minor detail.
Stayed 2 nights in Mar 2022
Response from Recepción on Apr 5, 2022
Thank you for your comment, for us it is very important to know if we meet your expectations, we will continue working, we hope you will confirm it on your next visit.

8/10 Good

Hermila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. One of The plazas is just in front of you and the other is walking distance. Hotel is hacienda style, very pretty. Town people are very friendly.
Stayed 1 night in Jan 2022
Response from Recepción on Jan 17, 2022
Thank you for your comments, we hope to see you back very soon.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Recepción on Nov 24, 2021
GRACIAS POR SU PREFERENCIA

10/10 Excellent

Susana, Chapala, Jalisco, Mexico.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They went way out of their way to accommodate us. We had to have breakfast when there wasn't any, so they called the lady in charge and she came and offered what she could, which wasn't bad. A really good experience in every sense.
Stayed 3 nights in Jan 2021

6/10 Okay

Chitown, Chicago Il

Disliked: Amenities
A very beautiful hotel, only it lacks a little maintenance and organization on the part of the administration
Stayed 2 nights in Jul 2020
Response from Recepción on Aug 3, 2020
Thank you for your comment, we will take it into account so that on your next visit your stay will be much better.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from RECEPCION on Mar 18, 2020
Buen día, sus comentarios son muy importantes para nosotros.

10/10 Excellent

Raymonde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from RECEPCION on Mar 18, 2020
¡GRACIAS POR SU PREFERENCIA!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Recepcion on Jan 30, 2020
Fue un placer atenderle, esperamos pronto tenerle de vuelta.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quiet,clean and great location,really close to the plazas and shopings
Stayed 1 night in Dec 2019
Response from reception. on Jan 30, 2020
Thank you for your preference, it was a pleasure to assist you.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most amazing hotels I have ever been to (and that is counting numerous hotels on three continents). You feel like you are back in time spending the night in some ancient monastery or stately mansion, but with all the modern amenities expected in a good hotel. Each room has a patron saint. So you have a San Miguel room, a San Pablo room, etc. with beautiful paintings on the walls to admire. The beds are very comfortable, no problems with hot water (like in some other Mexican hotels), clean and nice shower, well functioning TV (which is also a problem in some other Mexican hotels), very helpful and friendly staff, good restaurant with good food and good service. But again, the ambiance is amazing. In historical Patzcuaro, you can actually imagine yourself being in 16th or 17th century Mexico or Spain when you spend the night here. I was happy to see this hotel is not ashamed of the Christian heritage of Mexico and whoever designed the interior of this hotel should get an award for having an amazing talent of producing a feast for the eyes. It is a short walk away from all the must places to see in town. The best place to stay in Patzcuaro by far (and we have been in two other hotels in Patzcuaro which were highly ranked on Expedia and were pretty good, but not nearly as wonderful as Casa del Refugio).
Stayed 1 night in Jun 2019
Response from Gerente General on Aug 21, 2019
Dear guest, thanks for your comments, we really appreciate them and we are motivated to work to provide quality service and comfort to all our guests, we hope to visit again very soon.

8/10 Good

martinAZ, Tucson AZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a Spanish Colonial pretty building, right in town center
Stayed 4 nights in Jul 2019
Response from RECEPCIÓN on Aug 21, 2019
Dear guest, we appreciate your stay in our facilities, we hope to visit us again, we are here to serve you.

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location and the atmosphere were perfect, but they welcomed you like you are bothering them, services are provided but no help with luggage, no parking near by, etc.
Stayed 2 nights in Jul 2019
Response from Recepción on Aug 21, 2019
Dear guest, we appreciate your comments, they help us a lot to improve, we will work on it to provide a better service, I hope to visit us again and meet your expectations.

10/10 Excellent

Mario, Salt Lake City, Utah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, close to all hot spot in Patzcuaro, the street is little busy with the vendors but is part of the traditions in town
Stayed 1 night in Mar 2019
Response from Atención al Cliente on Apr 16, 2019
Thank you very much for your comment is very important to us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location Great job of renovating an old building right in town core
Stayed 2 nights in Feb 2019
Response from Atención al cliente on Feb 13, 2019
Thank you very much for your comment is very important to us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Atención al Cliente on Jan 21, 2019
Agrademos mucho su comentario.

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful colonial hotel, with a very good central location and friendly staff. Rooms with a street view can be noisy during the night but inside ones are not.
Stayed 2 nights in Jan 2019
Response from Atención al Cliente on Jan 12, 2019
Thank you very much for your comment is very important to us.

6/10 Okay

J, Houston Texas

Liked: Staff & service
Hotel location couldn't be better. Closer to everything downtown. Hotel is quite beautiful but the bathrooms could use some updating. Or room was overlooking the plaza across the street so it was a bit noisy at times. However Mexico is a very active country and the mouse comes with the territory. Restaurant on site was convenient for breakfast for us so we didn't have to get ready to go out in the am. Hotelstaff very helpful and pleasant.
Stayed 2 nights in Nov 2018
Response from Atención al Cliente on Nov 15, 2018
We greatly appreciate your comment is very important to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Atención al Cliente on Sep 20, 2018
Agradecemos su comentario es muy importante para nostros

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good rooms pity there is no breakfast as advertised by expedia
Stayed 1 night in Feb 2018
Response from RECEPCION on Aug 23, 2018
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

6/10 Okay

Joerg Heinz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not amazing
Casa del Refugio is a nice hotel, no doubt, well maintained or recently renovated. However the rooms and specificely the bathroom and shower entrance are small. Only one pillow was available upon arrival and only 2 cloth hangers provided by hotel. The location is very good, and even for the size and traffic if Patzcuaro it is accessible. Hotel and room are clean. Only restaurant at night only open until 21:00. No nightcap or snacks, had to go out again. For the price I have expected more.
Stayed 1 night in Feb 2018
Response from RECEPCION on Mar 27, 2019
Good morning, We regret not having met all your expectations, we will continue working every day so that your next visit will corroborate our improvements.

8/10 Good

jane, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, old hotel
We enjoyed our stay here. The new owners are working hard to upgrade. Heating will really help, it’s pretty cold in January! Our room and furnishings was good although the shower needs to be redone. The staff was great, very helpful. The hotel is in a great situation to the Zocalo Gertrude’s Bottanegra. It can be very noisy being on a busy street but just bring your earplugs and enjoy!
Stayed 2 nights in Jan 2018
Response from RECEPCIÓN on Mar 27, 2019
Good day dear guest, We are very happy to know that we fulfill all your expectations, we continue working so that your stay in your next visit is even better.

4/10 Poor

Yesi, LA

Disliked: Staff & service, room comfort
Location great but no service or comfort
I found out they gave us a basic room when i had paid for a larger superior room. No efforts were made to remedy their error or our discomfort. This was after charging 300 pesos for the 2nd person when expedia confirmation states the base rate is for 2 guests. If you like a heater or fan or window to open in your room, no such luck. This probably explains why we were essentially the only people staying at this hotel. Not sure where the great reviews came from. There are many hotels on the same plaza so choose wisely.
Stayed 1 night in Sep 2017
Response from RECEPCIÓN on Mar 27, 2019
Good day dear guest, We regret that your stay has not been as expected, we continue working to improve, we hope that your next visit will corroborate it.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from RECEPCIÓN on Mar 27, 2019
Gracias por su opinión es muy importante para nosotros.

10/10 Excellent

JOSE luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream hotel located in a dream place
I cannot think of anything I disliked about the hotel. The hotel atmosphere was in all ways fitting with the beautiful town, and everything we came to see was at a walking distance. The TV set was small and antiquate, and the administration could not find the remote control, but coming to such a beautiful place to watch TV made no sense to me.
Response from RECEPCION on Mar 27, 2019
We greatly appreciate your comment, we hope to have it again very soon in our hotel.

8/10 Good

Ben, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Charming Place in the Historical District
Our room was large, with a small balcony overlooking the street. It was quiet after dark. We had high ceilings, comfortable furniture and a lovely ambience. Very good value for money. The staff were pleasant but speak virtually no English. Almost all of the main sights in Patzcuaro are within comfortable walking distance. Breakfast was in the sister hotel, Casa del Refugio, a half block away, an equally charming place. Lots of restaurants and cafes nearby for dinner.
Response from RECEPCION on Mar 27, 2019
Good day dear guest, We appreciate your comment, we hope to have it back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel del Refugio was very nice, the hotel ambience was quiet. The room was clean, however most of the rooms don't have ventilation system, at night the room was very stuffy and hot. Overall we enjoyed our stay in this hotel.
Response from RECEPCION on Mar 27, 2019
We appreciate your comment, your opinion is very important.

8/10 Good

James R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from RECEPCIÓN on Mar 27, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.