Ratings based on 977 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from C

Great staff and great location

Posted 16-Apr-2016
The staff at the time of our visit was very helpful and with good attitude (Martine and William!!). The hotel location was key for us to get the most out of our few vacation days.
3 out of 5
by A verified traveller from paris

decevant je ne recommande pas

Posted 16-Apr-2016
Pros: Rien
Cons: rafraichir le plus tot
Location: Quartier animé
accueil froid, chambre minuscule,meubles sommaire
4 out of 5
by A verified traveller from Jonesboro, GA

Great Location!

Posted 14-Apr-2016
Pros: Excellent location, staff and food and drink
Cons: Nothing to improve. Just need to renovate rooms, the bathroom has been updated and needs to match the room now.
Location: Shopping on the same street, Near St-Catherine, the main downtown shopping street. Lots of cafes, bistros, etc. Lots to do nearby, Mount Royal, etc.
The staff was fantastic. My daughter left her phone in the cab ride from the airport to the hotel. When we arrived she discovered it missing and realized she left it in the cab. Believe it or not, the doorman remembered the cab company name and the concierge contacted them, which was no small feat, and was able to get the cab driver to return my daughter's I-Phone. Kudos to the staff!
4 out of 5
by A verified traveller from Piermont, NH

Posted 2-Apr-2016
Cons: the internet service
This is a wonderful hotel, but the internet service was out of service or horribly slow the entire time of our stay.
5 out of 5
by A verified traveller

Great hotel, staff and location!

Posted 22-Mar-2016
Everything was great from the staff to the rooms and bathrooms! Very cozy and close to the hotspots.
4 out of 5
by A verified traveller

very good location

Posted 18-Mar-2016
Pros: friendly staff
efficient staff, good check in very good location asked to stay a little longer as I left city late and that was no problem
5 out of 5
by A verified traveller from St Louis

Great neighborhood, close to Metro station

Posted 15-Mar-2016
Had a great time! Close to Metro Station and lots of dining and shopping opportunities.
5 out of 5
by A verified traveller from Las Vegas

Comfortable, Clean and Good Location

Posted 2-Mar-2016
I enjoyed my stay at the Sofitel. Staff was very friendly. Room was small but very comfortable. Renoir is a nice place for dinner, dessert and a latte! I would definitely stay here again.
4 out of 5
by A verified traveller

Posted 25-Feb-2016
This is a very nice hotel in an excellent location with a very bright and attentive staff. That said, the decor is starting to feel a bit dated and is wearing around the edges. It will need an update in the next year or two to maintain this level.
5 out of 5
by A verified traveller from TORONTO

Posted 22-Feb-2016
The king size bed is so comfortable, but the room wifi connection never works, even after technician came twice.