Ratings based on 980 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromC

Great staff and great location

Posted 16-Apr-2016
The staff at the time of our visit was very helpful and with good attitude (Martine and William!!). The hotel location was key for us to get the most out of our few vacation days.
Comment from Hotel Management
6-May-2016 by Marc Pichot, Hotel Management
Bonjour, Thank you very much for such a wonderful review and recommendation. We are so pleased that you have enjoyed your stay with us and look forward to your next trip. Marc Pichot General Manager
3out of 5
by A verified traveller fromparis

decevant je ne recommande pas

Posted 16-Apr-2016
Pros: Rien
Cons: rafraichir le plus tot
Location: Quartier animé
accueil froid, chambre minuscule,meubles sommaire
Comment from Hotel Management
8-May-2016 by Marc Pichot, Directeur Général, Hotel Management
Bonjour, Merci à vous d'avoir pris le temps de nous donner vos impressions à propos de votre dernier séjour à l'hôtel Sofitel Montréal Le Carré Doré. Je suis sincèrement désolé que votre expérience n'ait pas été à la hauteur des services attendus dans un établissement cinq étoiles. Je peux vous assurer que ce type de service n’est pas coutume dans notre établissement et ne reflète en rien l’attitude de nos employés et du service qu’ils donnent habituellement à nos clients. Je tiens une nouvelle fois à vous réitérer mes plus sincères excuses pour votre expérience négative. Bien cordialement, Marc Pichot, Directeur Général
4out of 5
by A verified traveller fromJonesboro, GA

Great Location!

Posted 14-Apr-2016
Pros: Excellent location, staff and food and drink
Cons: Nothing to improve. Just need to renovate rooms, the bathroom has been updated and needs to match the room now.
Location: Shopping on the same street, Near St-Catherine, the main downtown shopping street. Lots of cafes, bistros, etc. Lots to do nearby, Mount Royal, etc.
The staff was fantastic. My daughter left her phone in the cab ride from the airport to the hotel. When we arrived she discovered it missing and realized she left it in the cab. Believe it or not, the doorman remembered the cab company name and the concierge contacted them, which was no small feat, and was able to get the cab driver to return my daughter's I-Phone. Kudos to the staff!
Comment from Hotel Management
6-May-2016 by Marc Pichot, Hotel Management
Bonjour, We appreciate the time you took to post your comments from your stay at Sofitel Montreal. Thank you for the compliments of our staff, we are glad that they helped make your stay so enjoyable. We hope to welcome you back again in the near future. Marc Pichot, General Manager
4out of 5
by A verified traveller fromPiermont, NH

Posted 2-Apr-2016
Cons: the internet service
This is a wonderful hotel, but the internet service was out of service or horribly slow the entire time of our stay.
Comment from Hotel Management
6-May-2016 by Marc Pichot, Hotel Management
Dear Camille, Thank you for taking the time to tell us about your experience at the Sofitel Montreal Golden Mile. Please allow us to express our sincere apologies for the inconvenience caused by the internet connection during your stay. We are currently working closely with various internet providers in order to improve the connection throughout the property within the next few weeks and our staff is on hand to help guests and offer solutions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Marc Pichot General Manager
5out of 5
by A verified traveller

Great hotel, staff and location!

Posted 22-Mar-2016
Everything was great from the staff to the rooms and bathrooms! Very cozy and close to the hotspots.
4out of 5
by A verified traveller

very good location

Posted 18-Mar-2016
Pros: friendly staff
efficient staff, good check in very good location asked to stay a little longer as I left city late and that was no problem
5out of 5
by A verified traveller fromSt Louis

Great neighborhood, close to Metro station

Posted 15-Mar-2016
Had a great time! Close to Metro Station and lots of dining and shopping opportunities.
5out of 5
by A verified traveller fromLas Vegas

Comfortable, Clean and Good Location

Posted 2-Mar-2016
I enjoyed my stay at the Sofitel. Staff was very friendly. Room was small but very comfortable. Renoir is a nice place for dinner, dessert and a latte! I would definitely stay here again.
4out of 5
by A verified traveller

Posted 25-Feb-2016
This is a very nice hotel in an excellent location with a very bright and attentive staff. That said, the decor is starting to feel a bit dated and is wearing around the edges. It will need an update in the next year or two to maintain this level.
5out of 5
by A verified traveller fromTORONTO

Posted 22-Feb-2016
The king size bed is so comfortable, but the room wifi connection never works, even after technician came twice.