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Reviews of Renaissance Montreal Downtown Hotel

4 out of 5
Renaissance Montreal Downtown Hotel
1250 Boulevard Robert-Bourassa, Montreal, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 530 out of 740 reviews" "
Rating 8 - Good. 156 out of 740 reviews" "
Rating 6 - Okay. 33 out of 740 reviews" "
Rating 4 - Poor. 13 out of 740 reviews" "
Rating 2 - Terrible. 8 out of 740 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Svitlana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, large room and bathroom. Comfy soft bed. Dinner at the Pan Asiatique was just excellent. Quick, attentive service, the only downside were the restaurant chairs, which were quite noticeably dirty…. Disgusting really. Close walking distance to shopping and Bell Centre.
Stayed 1 night in Apr 2024
Response from Chloe Front Desk Supervisor on Apr 20, 2024
Dear Svitlana,Thank you for sharing your feedback with us following your recent stay at the Renaissance Montreal Downtown hotel. We greatly appreciate your perfect rating of 10/10.We are delighted to hear you enjoyed our comfy bed and the central location of the hotel.Ensuring our guests have a comfortable and memorable experience is our top priority, so it's wonderful to know that we hit the mark with you. Your kind words about our staff and facilities truly mean a lot to us.Rest assured we will forward your review and concern regarding the restaurant. We look forward to welcoming you back for another fantastic stay whenever your travels bring you back to Montreal.All the best,

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Renaissance Team on Apr 15, 2024
Bonjour Kara, what a pleasure to read your perfect rating of 5/5 ! We're glad you've enjoyed your stay with us and we can't wait to welcome you back soon !

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location! Clean rooms and a nice restaurant/bar downstairs. Would stay here again.
Stayed 4 nights in Mar 2024
Response from Renaissance Team on Mar 30, 2024
Bonjour Sara, we thank you for that perfect rating of 5/5. We're glad you've enjoyed your stay with us and we can't wait to welcome you back soon !

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish (funky), charming hotel, very close to St. Catherine and Metro lines.
Stayed 1 night in Mar 2024
Response from Chloe on Mar 29, 2024
Dear Gregory, Thank you so much for your amazing feedback. We are delighted to hear you enjoyed your stay with us and look forward to welcome you again.

10/10 Excellent

Jean-Claude

All ok
Stayed 1 night in Mar 2024
Response from L'équipe du Renaissance Montréal on Mar 24, 2024
Bonjour Jean-Claude, Merci pour cette magnifique note de 5/5. Nous sommes heureux que votre séjour ait répondu et dépassé vos attentes. Nous sommes impatients de vous accueillir à nouveau !

10/10 Excellent

Rayah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Mar 2024
Response from Renaissance Team on Mar 24, 2024
Bonjour Rayah, we thank you for your perfect rating of 5/5 and your kind words ! I've shared your comment with the entire hotel team and we're glad you've enjoyed your stay with us. We hope we'll have the chance to welcome you back very soon !

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to Bell Center. Great hotel. Room was very clean.
Stayed 1 night in Mar 2024
Response from Renaissance Team on Mar 24, 2024
Bonjour Chris, the entire hotel team thank you for your perfect rating of 5/5 ! We're glad you've enjoyed our location as well as our hotel in general and its cleanliness. We hope we'll have the chance to welcome you back soon !

10/10 Excellent

Allister

Stayed 2 nights in Feb 2024
Response from Renaissance Team on Mar 24, 2024
Bonjour Allister, we thank you for your perfect rating of 5/5. We're glad you've enjoyed your Montreal stay with us and we can't wait to welcome you back soon !

8/10 Good

Sabatino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Original decor and modern
Stayed 1 night in Feb 2024
Response from Renaissance Team on Feb 25, 2024
Bonjour Sabatino, thank you for having stayed with us at Renaissance Montreal Downtown. We're glad you've liked our design and we hope we'll have the chance to welcome you back soon !

6/10 Okay

Kathrina-Samantha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Renaissance Team on Jan 9, 2024
Thank you for choosing to stay at the Renaissance Montreal Downtown, if you would like to share additional details about your stay to help us improbe our guest service, please do not hesitate to contact us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Renaissance Team on Jan 9, 2024
Thank you choosing to stay at the Renaissance Montreal Downtown

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Renaissance Montreal Downtown Team on Jan 7, 2024
Dear Ryan, thank you for sharing your feedback. We look forward to the opportunity to welcome you back among us. Warmest regards,

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from The Renaissance Montreal Downtown Team on Jan 7, 2024
Bonjour Michelle, thank you for the perfect score. We are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back!

8/10 Good

Mantak

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very convenient location
Stayed 4 nights in Dec 2023
Response from Renaissance Team on Jan 4, 2024
Thank you for choosing to stay at Renaissance Montreal Downtown

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from L'Equipe du Renaissance/ Renaissance Team on Jan 4, 2024
Thank you for choosing to stay at Renaissance Montreal Downtown

10/10 Excellent

Giulliana

Stayed 2 nights in Dec 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Giulliana,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,

10/10 Excellent

Cathy

Stayed 2 nights in Aug 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Cathy,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from L'équipe du Renaissance Montréal on Feb 9, 2024
Bonjour Phil,Merci pour cette note parfaite! Nous sommes heureux que vous avez apprécié votre séjour parmi nous. Au plaisir de vous accueillir de nouveau prochainement!

10/10 Excellent

Chad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place! Very comfortable beds too!! The Asian style restaurant was superb! Friendly Staff, & Valet parking!
Stayed 1 night in Dec 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Chad,Thank you so much for your kind words! We're delighted to hear that you found our place nice and enjoyed the comfort of our beds. It's fantastic that you had a superb dining experience at our Asian-style restaurant, and we're pleased to know you found our staff friendly. The convenience of valet parking is something we aim to provide for our guests.Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Farida

Stayed 1 night in Dec 2023
Response from L'Equipe du Renaissance/ Renaissance Team on Jan 4, 2024
Thank you for choosing to stay at Renaissance Montreal Downtown

10/10 Excellent

David, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Location and restaurant they have is great
Stayed 2 nights in Dec 2023
Response from The Renaissance Team on Jan 4, 2024
Dear David,Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed our fantastic location and appreciated the offerings at our restaurant. Providing a great experience for our guests is our priority, and we're delighted that you found both the location and dining options to your satisfaction.Your positive comments inspire us to continue delivering excellent service. We hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Great downtown location, more reasonable pricing and they welcome dogs.
Stayed 2 nights in Nov 2023
Response from The Renaissance Montreal Downtown Team on Dec 3, 2023
Bonjour Scott,Thank you for this great review! We are always delighted to welcome our guests' 4-legged friends. We are looking forward to welcoming you back whenever your travels bring you back in Montreal!

8/10 Good

Yi Chung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is comfortable
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Yi Chung,Thank you for sharing your feedback! We're delighted to hear that you found the bed comfortable. Ensuring a restful and enjoyable stay is important to us, and we're pleased that you had a comfortable night's sleep. If there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to hosting you again in the future.Best regards,

10/10 Excellent

Laurie, ENCINO

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, lively hotel. Rooms very nice, clean and quiet. In a great area - close to shopping, McGill University. Very attentive staff.
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Laurie,Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you found our hotel lovely and lively. It's fantastic to know that you enjoyed the cleanliness and tranquility of our rooms. Being close to shopping and McGill University is indeed a great advantage, and we're pleased you found the area convenient.Our team works hard to provide attentive service, and we're delighted that you noticed. Your kind words motivate us to continue delivering exceptional experiences for our guests.We appreciate your choosing our hotel, and we look forward to welcoming you back for another delightful stay in the future.Best regards,

10/10 Excellent

Christ

Liked: Cleanliness, property conditions & facilities
Good experience
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Chris,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,

8/10 Good

Pak Ho

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Pak Ho,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,

10/10 Excellent

Lisa

Stayed 3 nights in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Lisa,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decor
I thought the decor was just ok.
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear James,Thank you for sharing your thoughts on our decor. We appreciate your feedback, and we're sorry to hear that it was just okay for you. We understand that personal preferences vary, and we'll take your comments into consideration as we strive to improve our guest experience. If there are specific aspects you'd like to highlight or suggest changes, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Check was excellent because they gave us our room early.
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Gina,We're delighted to hear that you had a positive check-in experience and that we could accommodate your request for an early room check-in. Providing excellent service is our priority, and we appreciate your feedback. We look forward to hosting you again in the future!

10/10 Excellent

Chelsea

Business traveller
Liked: Amenities
The accommodations were a bit pricey, but the hotel is in a great location - right in central Montreal, a 5-min walk from the train station. The staff were really friendly and the room was clean.
Stayed 2 nights in Oct 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Chelsea,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our central location, just a 5-minute walk from the train station. We appreciate your kind words about our friendly staff and the cleanliness of the room. Regarding the pricing, we understand your concern and will certainly take it into consideration. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 4 nights in Oct 2023
Response from L'équipe du Renaissance Montréal Centre-Ville on Nov 3, 2023
Bonjour Tian. Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que votre séjour avec nous vous ait plus. Au plaisir de vous accueillir de nouveau très bientôt!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Renaissance Montreal Downtown Team on Nov 3, 2023
Bonjour Adrienne. Thank you very much for this perfect review! We look forward to welcoming you back among us.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. We had problems with another room making noise and the staff handled it right away and treated us very well. They were very courteous and helpful. Also, the hotel is right where you want to be downtown.
Stayed 2 nights in Oct 2023
Response from The Renaissance Montreal Downtown Team on Oct 27, 2023
Dear Mark, thank you very much for your kind words! We are pleased to read you enjoyed our central location and our attentive staff's assistance. We hope to welcome you back soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, room was large and hotel very accessible
Stayed 2 nights in Oct 2023
Response from Renaissance Montreal Downtown Team on Oct 27, 2023
Dear Heather, we are delighted to read that you enjoyed your stay at our property and the spaciousness of our rooms. We look forward to welcoming you again in the near future. Sincerely,

10/10 Excellent

Katherine Shu Ting

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and sleek hotel in awesome location in downtown Montreal, right by St. Catherine shopping street. It is walkable everywhere with tons of dining options nearby. Happy with the stay.
Stayed 3 nights in Oct 2023
Response from Renaissance Montreal Downtown Team on Oct 27, 2023
Dear Katherine, thank you for these kind words. Our hotel is indeed perfectly located, near many attractions! We hope to see you back among us very soon!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit
Comfortable stay. Professional and helpful staff
Stayed 1 night in Oct 2023
Response from Renaissance Montreal Downtown Team on Oct 26, 2023
Dear Dianne, we appreciate you took the time to share this lovely review. We look forward to welcoming you back!

10/10 Excellent

Kirk

Stayed 1 night in Sep 2023
Response from Renaissance Montreal Downtown Team on Oct 26, 2023
Dear Kirk, thank you for taking the time to give us a perfect note! We hope to have the opportunity to welcome you back very soon.

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness.
Stayed 1 night in Sep 2023
Response from The Renaissance Team on Sep 30, 2023
Dear Frederick,Thank you for highlighting the key factors of your stay with us - location and cleanliness. We take pride in offering a convenient and centrally located environment while ensuring the highest standards of cleanliness.Your feedback is greatly appreciated and serves as a testament to our commitment to providing a positive experience. We look forward to welcoming you back in the future.If you have any additional comments or suggestions, please feel free to share them with us. Your input is invaluable in helping us continue to improve our services.Thank you for choosing us as your destination.Warm regards,

10/10 Excellent

Sean

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in Sep 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 25, 2023
Bonjour Sean,Thank you for this perfect note! We are delighted to read that you liked everything about your stay. We look forward to the opportunity to welcome you back very soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick visit to MTL - The Renaissance was great - clean, well kept facility and guest room. Staff were great! Valet service was awesome.
Stayed 1 night in Sep 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 25, 2023
Bonjour Michelle,We appreciate you took the time to share about your recent exeprience with us and we thank you for your kind words. Rest assured that they will be share with the team. We look forward to hosting you again very soon!

10/10 Excellent

Rabinson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Renaissance Team on Sep 30, 2023
Dear Rabinson,We want to express our sincere gratitude for taking the time to give us a perfect 10/10 rating. It is a tremendous honor for the entire Renaissance team to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are thrilled that our service met your expectations. Your positive rating encourages us to maintain our high standards of quality and continue working hard to provide exceptional experiences.Please don't hesitate to reach out if you have any additional feedback, suggestions, or if you need anything in the future. We are here to serve you and make your stay even more memorable.We hope to have the pleasure of welcoming you back to the Renaissance in the near future. Thank you once again for your valuable support.Warm regards,

10/10 Excellent

Anne, Cos Cob

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and very helpful. I valet parked my car which made it very easy to drive there. And the rooftop restaurant had a great view and good food! The rooms were comfortable and overall we really enjoyed our stay. The hotel was very central allowing us to walk to the different parts of Montreal quite easily. I would stay there again!
Stayed 4 nights in Sep 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 18, 2023
Dear Anne,I would like to thank you for taking the time to give us this amazing review. I am delighted to read that you appreciated the service and kindness of our teams. Our hotel is indeed perfectly located and I am glad that, because of that, you were able to discover many parts of Montreal!It was a pleasure to host you in Montreal. We look forward to welcoming you again.

8/10 Good

Guillermo, Pembroke Pines

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen hotel para quedarse. Céntrico y de fácil acceso
Stayed 3 nights in Sep 2023
Response from El equipo del Hotel Renaissance on Sep 30, 2023
Estimado Guillermo,Agradecemos sinceramente sus amables palabras. Estamos encantados de saber que tuvo una buena estancia en nuestro hotel y que disfrutó de su ubicación céntrica y de fácil acceso.En el Hotel Renaissance, nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional, y su feedback positivo nos motiva a seguir trabajando en esa dirección.Esperamos darle la bienvenida nuevamente en un futuro cercano. No dude en contactarnos si necesita alguna información adicional o si planea regresar.¡Gracias por elegirnos como su destino en su viaje!Atentamente,

6/10 Okay

Youssef

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very disappointed advertising the pool and the hot tub on your site we were hoping to relax and don't go anywhere so we had to go to the spa in Laval to cool off b the water .
Stayed 1 night in Sep 2023
Response from Renaissance Team on Sep 6, 2023
Dear Youssef, Thank you for sharing your comments on your recent experience with us.We apologize if there was some confusion about our hotel details services and we thank you for bringing this to our attention as we would like to ensure we give the most accurate infromationI am sorry to read about your disappointment about the swimming pool.

10/10 Excellent

Natasha

Stayed 2 nights in Aug 2023
Response from The Renaissance Team on Sep 30, 2023
Dear Natasha,We want to express our sincere gratitude for taking the time to give us a perfect 5/5 rating. It is a tremendous honor for the entire Renaissance team to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are thrilled that our service met your expectations. Your positive rating encourages us to maintain our high standards of quality and continue working hard to provide exceptional experiences.Please don't hesitate to reach out if you have any additional feedback, suggestions, or if you need anything in the future. We are here to serve you and make your stay even more memorable.We hope to have the pleasure of welcoming you back to the Renaissance in the near future. Thank you once again for your valuable support.Warm regards,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern proeprty in the center city area. Walkable to many things. Close to Mount Royal and Old Montreal which is the best reason to visit. Nice gym. Helpful staff.
Stayed 3 nights in Aug 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 3, 2023
Dear Thomas,We would like to thank you for taking the time to write this feedback about your last stay. We are sincerely pleased to read that it was a success on every point.We hope to have the opportunity to welcome you back again.

10/10 Excellent

Rodrigo

Stayed 2 nights in Aug 2023
Response from The Renaissance Team on Sep 30, 2023
Dear Rodrigo,We want to express our sincere gratitude for taking the time to give us a perfect 5/5 rating. It is a tremendous honor for the entire Renaissance team to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are thrilled that our service met your expectations. Your positive rating encourages us to maintain our high standards of quality and continue working hard to provide exceptional experiences.Please don't hesitate to reach out if you have any additional feedback, suggestions, or if you need anything in the future. We are here to serve you and make your stay even more memorable.We hope to have the pleasure of welcoming you back to the Renaissance in the near future. Thank you once again for your valuable support.Warm regards,

6/10 Okay

Carolyn

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Aug 23, 2023
Dear Carolyn, thank you for your feedback. We are looking forward to welcome you back among us. Have an excellent day!Sincerely,

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Needed a few more drawers or set of shelves. [Stayed 2 weeks so we needed it] Better in-room lighting - being female it was not easy doing makeup. Housekeeping was slightly haphazard. In timings of room being made up & didn’t have room vacuumed enough - didn’t see evidence during ostay.
Stayed 13 nights in Aug 2023
Response from The Renaissance Team on Aug 16, 2023
Dear Joan,Thank you for choosing to stay with us at the Renaissance Hotel. We sincerely appreciate your feedback and take your comments to heart as we continually strive to enhance our guest experience. Your input helps us identify areas where we can make improvements, and we apologize for any inconveniences you may have encountered during your two-week stay.We understand the importance of having adequate storage space for longer stays, and we will certainly consider your suggestion of adding more drawers or shelves to the rooms. Your point about in-room lighting is well taken, particularly for makeup application. We will explore options to improve the lighting setup to better accommodate our guests' needs.We're sorry to hear that you found the housekeeping experience lacking during your stay. Your comments about the timing of room cleaning and the cleanliness of the room are duly noted. We will address these concerns with our housekeeping team to ensure a more consistent and thorough service in the future.Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We hope that despite the challenges you encountered, you were still able to enjoy your time at our hotel. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an improved experience.Warm regards,