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Stayed one night, large room and bathroom. Comfy soft bed. Dinner at the Pan Asiatique was just excellent. Quick, attentive service, the only downside were the restaurant chairs, which were quite noticeably dirty…. Disgusting really. Close walking distance to shopping and Bell Centre.
Svitlana
Stayed 1 night in Apr 2024
Response from Chloe Front Desk Supervisor on Apr 20, 2024
Dear Svitlana,Thank you for sharing your feedback with us following your recent stay at the Renaissance Montreal Downtown hotel. We greatly appreciate your perfect rating of 10/10.We are delighted to hear you enjoyed our comfy bed and the central location of the hotel.Ensuring our guests have a comfortable and memorable experience is our top priority, so it's wonderful to know that we hit the mark with you. Your kind words about our staff and facilities truly mean a lot to us.Rest assured we will forward your review and concern regarding the restaurant. We look forward to welcoming you back for another fantastic stay whenever your travels bring you back to Montreal.All the best,
Bonjour Kara, what a pleasure to read your perfect rating of 5/5 ! We're glad you've enjoyed your stay with us and we can't wait to welcome you back soon !
Stylish (funky), charming hotel, very close to St. Catherine and Metro lines.
Gregory
Stayed 1 night in Mar 2024
Response from Chloe on Mar 29, 2024
Dear Gregory, Thank you so much for your amazing feedback. We are delighted to hear you enjoyed your stay with us and look forward to welcome you again.
10/10 Excellent
Jean-Claude
Mar 17, 2024
All ok
Jean-Claude
Stayed 1 night in Mar 2024
Response from L'équipe du Renaissance Montréal on Mar 24, 2024
Bonjour Jean-Claude, Merci pour cette magnifique note de 5/5. Nous sommes heureux que votre séjour ait répondu et dépassé vos attentes. Nous sommes impatients de vous accueillir à nouveau !
Bonjour Rayah, we thank you for your perfect rating of 5/5 and your kind words ! I've shared your comment with the entire hotel team and we're glad you've enjoyed your stay with us. We hope we'll have the chance to welcome you back very soon !
Great proximity to Bell Center. Great hotel. Room was very clean.
Chris
Stayed 1 night in Mar 2024
Response from Renaissance Team on Mar 24, 2024
Bonjour Chris, the entire hotel team thank you for your perfect rating of 5/5 ! We're glad you've enjoyed our location as well as our hotel in general and its cleanliness. We hope we'll have the chance to welcome you back soon !
10/10 Excellent
Allister
Feb 25, 2024
Allister
Stayed 2 nights in Feb 2024
Response from Renaissance Team on Mar 24, 2024
Bonjour Allister, we thank you for your perfect rating of 5/5. We're glad you've enjoyed your Montreal stay with us and we can't wait to welcome you back soon !
Bonjour Sabatino, thank you for having stayed with us at Renaissance Montreal Downtown. We're glad you've liked our design and we hope we'll have the chance to welcome you back soon !
Thank you for choosing to stay at the Renaissance Montreal Downtown, if you would like to share additional details about your stay to help us improbe our guest service, please do not hesitate to contact us.
Response from L'Equipe du Renaissance/ Renaissance Team on Jan 4, 2024
Thank you for choosing to stay at Renaissance Montreal Downtown
10/10 Excellent
Giulliana
Dec 18, 2023
Giulliana
Stayed 2 nights in Dec 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Giulliana,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,
10/10 Excellent
Cathy
Dec 17, 2023
Cathy
Stayed 2 nights in Aug 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Cathy,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,
Response from L'équipe du Renaissance Montréal on Feb 9, 2024
Bonjour Phil,Merci pour cette note parfaite! Nous sommes heureux que vous avez apprécié votre séjour parmi nous. Au plaisir de vous accueillir de nouveau prochainement!
Nice Place!
Very comfortable beds too!!
The Asian style restaurant was superb!
Friendly Staff, & Valet parking!
Chad
Stayed 1 night in Dec 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Chad,Thank you so much for your kind words! We're delighted to hear that you found our place nice and enjoyed the comfort of our beds. It's fantastic that you had a superb dining experience at our Asian-style restaurant, and we're pleased to know you found our staff friendly. The convenience of valet parking is something we aim to provide for our guests.Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,
10/10 Excellent
Farida
Dec 4, 2023
Farida
Stayed 1 night in Dec 2023
Response from L'Equipe du Renaissance/ Renaissance Team on Jan 4, 2024
Thank you for choosing to stay at Renaissance Montreal Downtown
Dear David,Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed our fantastic location and appreciated the offerings at our restaurant. Providing a great experience for our guests is our priority, and we're delighted that you found both the location and dining options to your satisfaction.Your positive comments inspire us to continue delivering excellent service. We hope to have the pleasure of hosting you again in the future.Best regards,
Great downtown location, more reasonable pricing and they welcome dogs.
SCOTT
Stayed 2 nights in Nov 2023
Response from The Renaissance Montreal Downtown Team on Dec 3, 2023
Bonjour Scott,Thank you for this great review! We are always delighted to welcome our guests' 4-legged friends. We are looking forward to welcoming you back whenever your travels bring you back in Montreal!
Dear Yi Chung,Thank you for sharing your feedback! We're delighted to hear that you found the bed comfortable. Ensuring a restful and enjoyable stay is important to us, and we're pleased that you had a comfortable night's sleep. If there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to hosting you again in the future.Best regards,
Lovely, lively hotel. Rooms very nice, clean and quiet. In a great area - close to shopping, McGill University. Very attentive staff.
Laurie
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Laurie,Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you found our hotel lovely and lively. It's fantastic to know that you enjoyed the cleanliness and tranquility of our rooms. Being close to shopping and McGill University is indeed a great advantage, and we're pleased you found the area convenient.Our team works hard to provide attentive service, and we're delighted that you noticed. Your kind words motivate us to continue delivering exceptional experiences for our guests.We appreciate your choosing our hotel, and we look forward to welcoming you back for another delightful stay in the future.Best regards,
Dear Chris,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,
8/10 Good
Pak Ho
Travelled with group
Nov 19, 2023
Liked: Cleanliness, staff & service, room comfort
Pak Ho
Stayed 2 nights in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Pak Ho,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,
10/10 Excellent
Lisa
Nov 19, 2023
Lisa
Stayed 3 nights in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Lisa,Thank you for choosing the Renaissance for your recent stay. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.At the Renaissance, we strive to provide exceptional service and a welcoming environment. Your feedback is valuable to us, and we would love to hear about your stay. If there's anything we can do to make your future visits even more pleasant, please don't hesitate to let us know.We appreciate your business and look forward to hosting you again in the future. Safe travels!Best regards,
Dear James,Thank you for sharing your thoughts on our decor. We appreciate your feedback, and we're sorry to hear that it was just okay for you. We understand that personal preferences vary, and we'll take your comments into consideration as we strive to improve our guest experience. If there are specific aspects you'd like to highlight or suggest changes, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.
Check was excellent because they gave us our room early.
Gina
Stayed 1 night in Nov 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Gina,We're delighted to hear that you had a positive check-in experience and that we could accommodate your request for an early room check-in. Providing excellent service is our priority, and we appreciate your feedback. We look forward to hosting you again in the future!
10/10 Excellent
Chelsea
Business traveller
Nov 6, 2023
Liked: Amenities
The accommodations were a bit pricey, but the hotel is in a great location - right in central Montreal, a 5-min walk from the train station. The staff were really friendly and the room was clean.
Chelsea
Stayed 2 nights in Oct 2023
Response from The Renaissance Team on Jan 4, 2024
Dear Chelsea,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our central location, just a 5-minute walk from the train station. We appreciate your kind words about our friendly staff and the cleanliness of the room. Regarding the pricing, we understand your concern and will certainly take it into consideration. We hope to have the opportunity to welcome you back in the future!
Response from L'équipe du Renaissance Montréal Centre-Ville on Nov 3, 2023
Bonjour Tian. Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que votre séjour avec nous vous ait plus. Au plaisir de vous accueillir de nouveau très bientôt!
The staff was outstanding. We had problems with another room making noise and the staff handled it right away and treated us very well. They were very courteous and helpful. Also, the hotel is right where you want to be downtown.
Mark
Stayed 2 nights in Oct 2023
Response from The Renaissance Montreal Downtown Team on Oct 27, 2023
Dear Mark, thank you very much for your kind words! We are pleased to read you enjoyed our central location and our attentive staff's assistance. We hope to welcome you back soon!
Great property, room was large and hotel very accessible
Heather
Stayed 2 nights in Oct 2023
Response from Renaissance Montreal Downtown Team on Oct 27, 2023
Dear Heather, we are delighted to read that you enjoyed your stay at our property and the spaciousness of our rooms. We look forward to welcoming you again in the near future. Sincerely,
Modern and sleek hotel in awesome location in downtown Montreal, right by St. Catherine shopping street. It is walkable everywhere with tons of dining options nearby. Happy with the stay.
Katherine Shu Ting
Stayed 3 nights in Oct 2023
Response from Renaissance Montreal Downtown Team on Oct 27, 2023
Dear Katherine, thank you for these kind words. Our hotel is indeed perfectly located, near many attractions! We hope to see you back among us very soon!
Response from The Renaissance Team on Sep 30, 2023
Dear Frederick,Thank you for highlighting the key factors of your stay with us - location and cleanliness. We take pride in offering a convenient and centrally located environment while ensuring the highest standards of cleanliness.Your feedback is greatly appreciated and serves as a testament to our commitment to providing a positive experience. We look forward to welcoming you back in the future.If you have any additional comments or suggestions, please feel free to share them with us. Your input is invaluable in helping us continue to improve our services.Thank you for choosing us as your destination.Warm regards,
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 25, 2023
Bonjour Sean,Thank you for this perfect note! We are delighted to read that you liked everything about your stay. We look forward to the opportunity to welcome you back very soon!
Quick visit to MTL - The Renaissance was great - clean, well kept facility and guest room. Staff were great! Valet service was awesome.
Michelle
Stayed 1 night in Sep 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 25, 2023
Bonjour Michelle,We appreciate you took the time to share about your recent exeprience with us and we thank you for your kind words. Rest assured that they will be share with the team. We look forward to hosting you again very soon!
Response from The Renaissance Team on Sep 30, 2023
Dear Rabinson,We want to express our sincere gratitude for taking the time to give us a perfect 10/10 rating. It is a tremendous honor for the entire Renaissance team to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are thrilled that our service met your expectations. Your positive rating encourages us to maintain our high standards of quality and continue working hard to provide exceptional experiences.Please don't hesitate to reach out if you have any additional feedback, suggestions, or if you need anything in the future. We are here to serve you and make your stay even more memorable.We hope to have the pleasure of welcoming you back to the Renaissance in the near future. Thank you once again for your valuable support.Warm regards,
The staff was very friendly and very helpful. I valet parked my car which made it very easy to drive there. And the rooftop restaurant had a great view and good food! The rooms were comfortable and overall we really enjoyed our stay. The hotel was very central allowing us to walk to the different parts of Montreal quite easily. I would stay there again!
Anne
Stayed 4 nights in Sep 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 18, 2023
Dear Anne,I would like to thank you for taking the time to give us this amazing review. I am delighted to read that you appreciated the service and kindness of our teams. Our hotel is indeed perfectly located and I am glad that, because of that, you were able to discover many parts of Montreal!It was a pleasure to host you in Montreal. We look forward to welcoming you again.
Buen hotel para quedarse. Céntrico y de fácil acceso
Guillermo
Stayed 3 nights in Sep 2023
Response from El equipo del Hotel Renaissance on Sep 30, 2023
Estimado Guillermo,Agradecemos sinceramente sus amables palabras. Estamos encantados de saber que tuvo una buena estancia en nuestro hotel y que disfrutó de su ubicación céntrica y de fácil acceso.En el Hotel Renaissance, nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional, y su feedback positivo nos motiva a seguir trabajando en esa dirección.Esperamos darle la bienvenida nuevamente en un futuro cercano. No dude en contactarnos si necesita alguna información adicional o si planea regresar.¡Gracias por elegirnos como su destino en su viaje!Atentamente,
very disappointed advertising the pool and the hot tub on your site we were hoping to relax and don't go anywhere so we had to go to the spa in Laval to cool off b the water .
Youssef
Stayed 1 night in Sep 2023
Response from Renaissance Team on Sep 6, 2023
Dear Youssef, Thank you for sharing your comments on your recent experience with us.We apologize if there was some confusion about our hotel details services and we thank you for bringing this to our attention as we would like to ensure we give the most accurate infromationI am sorry to read about your disappointment about the swimming pool.
10/10 Excellent
Natasha
Sep 2, 2023
Natasha
Stayed 2 nights in Aug 2023
Response from The Renaissance Team on Sep 30, 2023
Dear Natasha,We want to express our sincere gratitude for taking the time to give us a perfect 5/5 rating. It is a tremendous honor for the entire Renaissance team to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are thrilled that our service met your expectations. Your positive rating encourages us to maintain our high standards of quality and continue working hard to provide exceptional experiences.Please don't hesitate to reach out if you have any additional feedback, suggestions, or if you need anything in the future. We are here to serve you and make your stay even more memorable.We hope to have the pleasure of welcoming you back to the Renaissance in the near future. Thank you once again for your valuable support.Warm regards,
Modern proeprty in the center city area. Walkable to many things. Close to Mount Royal and Old Montreal which is the best reason to visit. Nice gym. Helpful staff.
Thomas
Stayed 3 nights in Aug 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Sep 3, 2023
Dear Thomas,We would like to thank you for taking the time to write this feedback about your last stay. We are sincerely pleased to read that it was a success on every point.We hope to have the opportunity to welcome you back again.
10/10 Excellent
Rodrigo
Aug 28, 2023
Rodrigo
Stayed 2 nights in Aug 2023
Response from The Renaissance Team on Sep 30, 2023
Dear Rodrigo,We want to express our sincere gratitude for taking the time to give us a perfect 5/5 rating. It is a tremendous honor for the entire Renaissance team to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are thrilled that our service met your expectations. Your positive rating encourages us to maintain our high standards of quality and continue working hard to provide exceptional experiences.Please don't hesitate to reach out if you have any additional feedback, suggestions, or if you need anything in the future. We are here to serve you and make your stay even more memorable.We hope to have the pleasure of welcoming you back to the Renaissance in the near future. Thank you once again for your valuable support.Warm regards,
6/10 Okay
Carolyn
Aug 21, 2023
Liked: Cleanliness
Carolyn
Stayed 1 night in Aug 2023
Response from Marie-Pier Martin | Front Desk Supervisor on Aug 23, 2023
Dear Carolyn, thank you for your feedback. We are looking forward to welcome you back among us. Have an excellent day!Sincerely,
Needed a few more drawers or set of shelves. [Stayed 2 weeks so we needed it]
Better in-room lighting - being female it was not easy doing makeup.
Housekeeping was slightly haphazard. In timings of room being made up & didn’t have room vacuumed enough - didn’t see evidence during ostay.
Joan
Stayed 13 nights in Aug 2023
Response from The Renaissance Team on Aug 16, 2023
Dear Joan,Thank you for choosing to stay with us at the Renaissance Hotel. We sincerely appreciate your feedback and take your comments to heart as we continually strive to enhance our guest experience. Your input helps us identify areas where we can make improvements, and we apologize for any inconveniences you may have encountered during your two-week stay.We understand the importance of having adequate storage space for longer stays, and we will certainly consider your suggestion of adding more drawers or shelves to the rooms. Your point about in-room lighting is well taken, particularly for makeup application. We will explore options to improve the lighting setup to better accommodate our guests' needs.We're sorry to hear that you found the housekeeping experience lacking during your stay. Your comments about the timing of room cleaning and the cleanliness of the room are duly noted. We will address these concerns with our housekeeping team to ensure a more consistent and thorough service in the future.Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We hope that despite the challenges you encountered, you were still able to enjoy your time at our hotel. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an improved experience.Warm regards,