Junior Suite

Reviews of SENS Hotel

4 out of 5
SENS Hotel
1808 rue Sherbrooke Ouest, Montreal, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sens staff were very polite and helpful. The location is a quick walk to St. Catherine St. Tons of great restaurants close by.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 26, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a very good option, would definitely stay again and recommend- very affordable. I was lucky and got a complementary upgrade which was really nice. We had to find parking (Hotel ran out of parking spaces) it wasn’t ideal but Hotel suggested parking not too far away. The Hotel is a bit out of the way but close enough to walk to places, catch an Uber or taxi. 7.5 out of 10
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 26, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Very clean rooms.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 21, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Jackeline

Travelled with family
Liked: Amenities
Very nice hotel and staff
Stayed 4 nights in Mar 2024
Response from Fouad on Mar 21, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Very clean rooms. Walking distance from St. Catherine's st.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Fouad on Mar 16, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 16, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Walkable to many places in Downtown Montreal within 20 - 30 minutes. Lots of shopping optionsin the immediate area. Lots of pubs close by.
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Elines, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at the SENS Hotel.
Stayed 4 nights in Feb 2024
Response from Fouad on Mar 7, 2024
Thank you for the wonderful review, Always a pleasure having you stay with us. I hope we will have an opportunity to welcome you back in the future!

2/10 Terrible

Alexander

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the tv not did the telephone work in the room. also the room itself had a weird smell. i would not come back to this hotel
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 7, 2024
Thank you for sharing your experience. I'm sorry to see that your stay was maybe not up to your standard, I hope we will have an opportunity to make it up to you in the future.

8/10 Good

Renee

Stayed 3 nights in Feb 2024
Response from Fouad on Mar 24, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Ella

Travelled with group
Liked: Staff & service, property conditions & facilities
This place was good to stay for us to walk around and just have a place to sleep. Their parking is valet and not the best choice price wise. Better to look for parking options nearby as it’s very limited. Otherwise good location and clean and friendly staff
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 7, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very well appointed. Very comfortable beds. Helpful, pleasant staff.
Stayed 1 night in Feb 2024
Response from Fouad on Mar 7, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Chaeyung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and kind staff who went over and beyond to make our stay comfortable and convenient. Great location!
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 26, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

4/10 Poor

Suzane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 29, 2024
Thank you for sharing your experience. I'm sorry to see that your stay was not up to your standard, I hope we will have an opportunity to make it up to you in the future

10/10 Excellent

Leanne

Stayed 2 nights in Feb 2024
Response from Fouad on Feb 26, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

4/10 Poor

Antonio

Business traveller
Disliked: Staff & service
- stayed here a handful of times - no stationery in the room - attendant did not clean my room - showed up at 5pm to clean my room - upon check out I was told to wait while the room was inspected before they could let me leave
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 23, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at SENS Hotel, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Heating unit in room was too noisy and kept us awake.
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 23, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Sens Hotel, and we would love another opportunity to better serve you in the future.

4/10 Poor

Sandra

Liked: Cleanliness
Disliked: Staff & service
Are car was broken into and my daughter was followed off the elevator to her room. Felt very unsafe
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 18, 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the SENS hotel experience that you deserve. Customer satisfaction is our first priority here at SENS hotel, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Laurie

Stayed 1 night in Feb 2024
Response from Fouad on Mar 21, 2024
Thank you for your feedback. We are glad to have provided you with the SENS Hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Matthew, Saint Anicet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fouad on Feb 18, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Bret, Smithers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go Habs Go!
Stayed 4 nights in Feb 2024
Response from Fouad on Feb 16, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night. It is a good option and well situated.
Stayed 1 night in Feb 2024
Response from Fouad on Feb 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfortable beds in a great location
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 14, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Divya

Liked: Cleanliness, property conditions & facilities
Pleasant stay overall, thank you to the lovely staff!
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay!

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town to see the hockey game. This location was walkable to the Bell Centre. There were lots of choices for restaurants within walking distance. Staff at the hotel were friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and great staff
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 14, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed. Quiet and close to everything. Breakfast a bit pricey with no other close by options but that's not a deal breaker by any means. Great place to stay in Montreal. We'll be back.
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 10, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 10, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Kirsten

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 10, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fouad on Feb 10, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property itself is great, staff is friendly. We were just given a security deposit last minute without notice of 100$.
Stayed 1 night in Feb 2024
Response from Fouad on Feb 5, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soo Awesome!
Stayed 1 night in Feb 2024
Response from Fouad on Feb 5, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2024
Response from Fouad on Mar 21, 2024
Thank you for your feedback. We are glad to have provided you with the SENS Hotel experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Vu, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, it was good experience. However, this was the first time I stay at a place without hair dryer, and slippers.
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 28, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. The hair dryer is in fact available in every room but it is a little out of sight. As for the slippers, they are available upon request. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Jackie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024
Response from Fouad on Jan 28, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Carri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fouad on Jan 28, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Gonzalo

Stayed 3 nights in Jan 2024
Response from Fouad on Mar 21, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fouad on Jan 28, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 22, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Tina

Stayed 2 nights in Jan 2024
Response from Thank you for the wonderful review, I'm so happy t on Feb 5, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Raphaelle

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 18, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Kaira Browne

Stayed 3 nights in Jan 2024
Response from Fouad on Feb 5, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Patricia

Stayed 3 nights in Jan 2024
Response from Fouad on Jan 12, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Ruvini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy environment, friendly staff.
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 11, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Dora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good!
Stayed 1 night in Jan 2024
Response from Fouad on Jan 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel - great price, great room. Clean, and spacious. Also, friendly staff who helped me with navigating the city as well (told me where the metro is, etc). Highly recommended.
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 11, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Nicholas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Great / Big rooms
Stayed 2 nights in Jan 2024
Response from Fouad on Jan 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.