All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from The Hyatt Centric Front desk team on May 27, 2024
Thank you for your feedback regarding your stay at Hyatt Centric Montreal. We hope to welcome you back soon.
4/10 Poor
Jocelyn
Travelled with partner
May 25, 2024
We had great difficulty finding the front of the hotel-even encountered other cars lost as well. We rang and were advised not to use Google maps as it misdirects. Use the Map app. We eventually arrived to discover this is common. Better signage would help.
We were given vouchers for happy hour and a discount at the dining room-but later found a private function meant no food service was available. The terrace option was closed for renovations. Again, had we known we would have eaten down in the town.
Jocelyn
Stayed 1 night in May 2024
Response from Matin on May 25, 2024
Dear Jocelyn,Thank you for choosing our hotel for your stay. We apologize for the inconvenience you experienced. Please know that we take your feedback seriously and will follow up on the matter promptly.Hyatt Centric Montreal
Response from The Hyatt Centric Montreal Team on May 25, 2024
Dear Lori, Thank you for your positive review of our hotel! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!
Lovely hotel, friendly staff and walkable to everything.
robert
Stayed 3 nights in May 2024
Response from Hyatt Centric Team on May 24, 2024
Thank you for your valuable feedback. Your insights are greatly appreciated and will help us improve.
4/10 Poor
Philip Ross
May 23, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Limited service and lack of assistance when needed
Philip Ross
Stayed 2 nights in May 2024
Response from Matin on May 23, 2024
Dear philip,Thank you for staying at our hotel. We apologize for any inconvenience you experienced during your stay. Could you please provide more details about the assistance you felt was lacking? This will help us to follow up appropriately.
10/10 Excellent
Henry
Travelled with partner
May 21, 2024
All good!
Henry
Stayed 1 night in May 2024
Response from Guest Service Manager on May 21, 2024
Hello, thank you for your positive feedback! We truly appreciate your kind words and support. We look forward to seeing you again soon.
8/10 Good
sion
May 20, 2024
Liked: Cleanliness, staff & service
sion
Stayed 1 night in May 2024
Response from The Hyatt Centric Montreal Team on May 22, 2024
Dear Sion, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're thrilled to hear that you had a positive experience overall during your stay. Your feedback is invaluable to us as we continuously strive to improve our services. We hope to welcome you back again soon for an even better experience!
After 10 pm, you can't nothing. No food no drinks not even a vending machine.
Rooms are average. If you are used to living a spacious life style, forget it. They all are same room sizes.
They did comp me. But overall, I think this was not my type of hotel for a Hyatt.
Ravindranath
Stayed 5 nights in May 2024
Response from Matin on May 15, 2024
Dear Ravindranath,Thank you for sharing your feedback with us. We apologize that our standards did not meet your expectations. Your comment will be taken seriously. Additionally, we have snacks available at the reception.Hyatt Centric Montreal
Enjoyable stay. Excellent food and service at the restaurant. Rooftop pool was a bit warm but very spacious compared with most pools attached to hotels. About the only issue I encouraged was the wifi internet service which tended to be slow-loading for video, not sure if this was because of incompatible filters / VPNs or hardware issues. If I were to visit the Old Port again, this hotel would be on my shortlist.
Victor
Stayed 2 nights in May 2024
Response from Matin on May 14, 2024
Dear Victor,Thank you for staying with us and we do appreciate your feedback. I want to assure you that we take your comment very serious and will do a follow up.Hope to see you again in our hotel.Hyatt centric Montreal
Response from The Hyatt Centric Montreal Team on May 13, 2024
Dear Tina,Thank you for your positive review of our hotel!.We are very happy to read that you enjoyed your stay with us and we hope to welcome you back again soon.
Response from The Hyatt Centric Montreal Team on May 8, 2024
Thank you for your feedback regarding your stay at Hyatt Centric Montreal. We appreciate your input and will use it to improve our services. We hope to welcome you back soon.
Large rooms, great mattresses, very quiet neighborhood.
Anna
Stayed 5 nights in Apr 2024
Response from The Hyatt Centric Montreal Team on Apr 28, 2024
Dear Anna,It's fantastic that you enjoyed the large rooms and great mattresses, and appreciated the quiet neighborhood. A restful environment can make all the difference, and we're glad you found it at our hotel. We look forward to welcoming you back for another comfortable stay.
V clean , stylish.friendly reception. The food in the restaurant could have been better.
Jessica
Stayed 5 nights in Apr 2024
Response from The Hyatt Centric Montreal Team on Apr 28, 2024
Dear Jessica, It's great that you found the hotel to be very clean and stylish, with a friendly reception team. However, we're sorry to hear that the food in the restaurant didn't meet your expectations. We'll take your feedback into consideration to improve our dining experience. I hope you'll give us another chance to impress you in the future.
The property is clean and very nice. Walking distance to lots of points of interest. I asked staff for extra towels and never got them. Even after I gave them 45 minutes, i called to check the status and they totally forgot my request and there was no sense of ergency
michael
Stayed 4 nights in Apr 2024
Response from Matin on Apr 24, 2024
Dear Michael,I am sorry for the inconvenience that happened during your stay and we appreciate your feedback.we are looking forward to see you again to give us another chance to provide your comfort.Hyatt Centric Montreal
Response from The Hyatt Centric Montreal Team on Apr 21, 2024
Dear Kerlyn, Thank you for taking the time to share your experience at Hyatt Centric Montreal With us. We are delighted to know that you enjoyed your stay and hope to have the chance to welcome you again on many future occasions. Best regards,
8/10 Good
Diane
Apr 20, 2024
Liked: Cleanliness, staff & service
Diane
Stayed 2 nights in Apr 2024
Response from Matin on Apr 21, 2024
Dear Diane,thank you for staying with us and we appreciate your feed back!
Great location, really good food in the restaurant and reasonably priced. Staff was friendly! Parking for the hotel was convenient although should be included in room cost not extra but that is always the way with big cities! For the cost of three nights, I personally think it should be included it would be a perk for sure. Enjoyed our stay!
Joanne
Stayed 2 nights in Apr 2024
Response from Matin on Apr 19, 2024
Dear Joanne,Thank you for staying with us and we appreciate your feedback.
Response from Guest Services Manager on Apr 17, 2024
Good day, thank you for your kind feedback. We really appreciate it. We're glad that you enjoyed your stay with us and we hope to welcome you once more!
Response from Guest Services Manager on Apr 15, 2024
Hello, thank you for your kind feedback. We hope to see you again soon! Happy travels
4/10 Poor
jessi
Travelled with family
Apr 12, 2024
Disliked: Amenities
Property was normal. However a domestic dispute woke up up at 5am for an hour three cops had to come and arrest the people right across hall from us. Due to this we slept awful and only received a $25 compensation.
jessi
Stayed 1 night in Apr 2024
Response from Matin on Apr 13, 2024
Dear Jessi,Thank you for participating in the survey, and I sincerely apologize for any inconvenience you experienced during your stay. We hope you'll consider giving us another opportunity to ensure your comfort during your next visit.
One of the best stays I’ve ever had in Montreal. The staff, the room, and the facilities were all excellent. I will definitely be back.
Glory
Stayed 3 nights in Apr 2024
Response from The Hyatt Centric Montreal Team on Apr 7, 2024
Dear Glory, We're thrilled to hear that your stay in Montreal was one of the best you've ever had! It's wonderful to know that the staff, room, and facilities all exceeded your expectations. We can't wait to welcome you back for another excellent experience!
10/10 Excellent
Eliana
Apr 7, 2024
Eliana
Stayed 1 night in Apr 2024
Response from Hyatt Centric Montreal Team on Apr 27, 2024
Thank you for your feedback regarding your stay at Hyatt Centric Montreal. We appreciate your input and will use it to improve our services. We hope to welcome you back soon.
We loved our stay at the Hyatt Centric. It was so clean and modern and right in old Montreal! It was so convenient to walk around. We absolutely loved the experience from start to finish and loved our room. The staff was so helpful and kind from start to finish. Thank you for an amazing stay!
Vanessa
Stayed 3 nights in Apr 2024
Response from Matin on Apr 4, 2024
Dear Vanessa,thank you for staying with us and we appreciate your feedback.hope to see you again in our hotel
Most noteworthy: the staff! Everyone from the front desk to the bar to the car valet was fantastic. Even our housekeeper was pleasant. Everything was so clean. The food was good & they were super allergy friendly/knowledgeable. The rooftop pool was very warm on a cold day—so fun! Beds were comfortable. The motion sensitive bathroom nightlight was genius. Things I didn’t love: it was hard to find because my GPS didn’t show the elevated street; the strong perfume scent of the lobby, long wait for the room (wasn’t ready until nearly 5:30); and the room wasn’t cozy (it was clean and comfortable—just not home-y). Even so, I liked it a lot!
Michael
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 3, 2024
Dear Michael, .thank you for bringing these concerns to our attention. Your feedback is invaluable, and we are taking immediate steps to address the concerns you've highlighted. Rest assured, we are committed to rectifying these matters to ensure a more pleasant experience for you and all our guests. We look forward to the possibility of welcoming you back. Have a lovely week!
This is my second time staying here. Once again I enjoyed my stay . Very clean and the convenience of parking in the garage for a reasonable price with in and out privileges is a plus in my book .
adis
Stayed 1 night in Mar 2024
Response from Hyatt Centric Montreal Team on Apr 1, 2024
Thank you for choosing to stay with us at Hyatt Centric Montreal! It was our pleasure to host you during your recent visit. We hope you had a comfortable and enjoyable experience throughout your stay.
This hotel was wonderful for visit to Montreal with teen daughter. All staff went out of their way to be friendly and helpful. The room is modern, clean and quiet. Reception and Restaurant staff are lovely. Five minute walk to old town Montreal, which has many charming historic buildings. Views from pool on the roof are spectacular.
Gabrielle
Stayed 2 nights in Mar 2024
Response from Hyatt Centric Montreal Team. on Mar 30, 2024
Dear Gabrielle,Thank you for your feedback regarding your stay at Hyatt Centric Montreal. We appreciate your input and will use it to improve our services. We hope to welcome you back soon.
10/10 Excellent
Mihai
Mar 29, 2024
Mihai
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Apr 18, 2024
Good day, thank you for your kind feedback. We're glad that you enjoyed your stay and we hope to see you again in the near future!
My boyfriend and I decided to visit for a 2 night 3 day quick trip and everything exceeded my expectations. The hotel was absolutely beautiful and there are so many things within walking distance to do. They also offer parking in a parking garage which was nice and convenient. The staff was super friendly and patient. We will definitely be coming back for my birthday!
Emily
Stayed 2 nights in Mar 2024
Response from The Hyatt Centric Montreal Team on Mar 27, 2024
Dear Emily, Thank you so much for your kind words!.We're thrilled to hear that you had such a wonderful experience during your stay with us. We strive to provide our guests with exceptional service and a memorable stay, and it's fantastic to know that we succeeded in doing so for you. We can't wait to welcome you back for your birthday celebration! If there's anything special you'd like us to arrange for your stay, please don't hesitate to let us know. We'll do everything we can to make your birthday unforgettable. Safe travels until we see you again!
Response from The Hyatt Centric Montreal Team on Mar 26, 2024
Dear Alejandro,We are happy to hear that you had a positive stay with us. We appreciate your positive feedback and hope to welcome you back again soon.