Exterior

Reviews of Hyatt Place Montreal - Downtown

3.5 out of 5
Hyatt Place Montreal - Downtown
1415, rue Saint-Hubert, Montreal, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 504 reviews" "
Rating 8 - Good. 115 out of 504 reviews" "
Rating 6 - Okay. 42 out of 504 reviews" "
Rating 4 - Poor. 22 out of 504 reviews" "
Rating 2 - Terrible. 22 out of 504 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, Beverly Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly! There is a small supermarket attached to the property, very convenient.
Stayed 2 nights in Apr 2024

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking situation is awful. They should let people know that the parking area and spots are for very small cars. We had a lot of trouble, stress anxiety and time taken up by parking. So much so that I would not return to this hotel because of it.
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 17, 2024
Dear Adrian,I hope this message finds you well.I wanted to apologize for the inconvenience you experienced with our parking facilities during your recent stay with us. Your feedback regarding the parking situation is incredibly valuable to us, and we sincerely regret any stress, anxiety, or inconvenience it may have caused you.We understand that parking is an essential aspect of our guests' experience, and we strive to provide convenient and accessible parking options for all our guests. It is disappointing to learn that we fell short of meeting your expectations in this regard, and for that, we are truly sorry.Please know that we take your comments seriously, and we are actively reviewing our parking policies and procedures to identify areas for improvement. We are committed to providing clearer information about our parking facilities and ensuring a smoother experience for all our guests in the future.We genuinely appreciate your understanding and patience, and we hope that you will consider giving us another chance to provide you with a more positive experience in the future. If you decide to stay with us again, please don't hesitate to contact me directly, and I will personally ensure that your next visit is as seamless and enjoyable as possible.Once again, please accept our sincerest apologies for any inconvenience caused. We value your feedback and thank you for bringing this matter to our attention.Warm regards,

8/10 Good

Sherif

Travelled with family
Liked: Staff & service, amenities
It is ok as a renewed property
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 17, 2024
Dear Sherif,Thank you for choosing to stay with us and for taking the time to share your feedback on Expedia.We're glad to hear that you found our property satisfactory, especially after its renewal. Your feedback is valuable to us as we continuously strive to improve the experience for our guests.If there's anything specific you feel we could do to make your next stay even better, please don't hesitate to let us know. We're committed to ensuring that each guest has a comfortable and enjoyable experience with us.We appreciate your support and look forward to welcoming you back for another great stay in the future!Warm regards,

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the metro and well situated to move around city quickly!
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 17, 2024
Dear Amber,Thank you for choosing to stay with us and for taking the time to share your positive feedback on Expedia!We're thrilled to hear that you enjoyed our convenient location connected to the metro, making it easy for you to move around the city quickly. Providing easy access to transportation is important to us, and we're delighted that it enhanced your experience with us.Your 5/5 rating means a lot to us, and we truly appreciate your support and recommendation. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic remodel. The place looks amazing. We love this location and so glad they are back. Up to date amazing rooms. Can't wait to stay again!
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Apr 10, 2024
Dear Edward,Thank you for sharing your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed our hotel.Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it is always rewarding to receive such kind words of appreciation. We are delighted that you loved the location and that you are looking forward to staying with us again.We look forward to welcoming you back for another fantastic stay in the future!Best regards,

8/10 Good

Fabiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was downtown and there was homeless around and it made the area a bit dirty.
Stayed 3 nights in Apr 2024
Response from Sabrina Silva on Apr 10, 2024
Dear Fabiana,Thank you for providing feedback on your recent stay with us. We appreciate your insights as they help us to improve our services and facilities.We apologize for any inconvenience caused in the downtown area surrounding our hotel. We strive to maintain a clean and welcoming environment for all our guests, and we understand that external factors can impact the overall experience.Please rest assured that we will continue to monitor and address any issues related to cleanliness and safety in the vicinity of our hotel to ensure a pleasant stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

Sanghee

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient area and kind staff.
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Apr 6, 2024
Dear Sanghee,Thank you for choosing to stay with us and for sharing your wonderful feedback on Expedia!We're thrilled to hear that you had a fantastic experience during your stay. Providing a convenient location and friendly service are top priorities for us, and we're delighted that we were able to meet your expectations in both regards.Your kind words about our staff mean a lot to us. We take great pride in providing exceptional service to all our guests, and we're glad to hear that our team made your stay even more enjoyable.If you ever find yourself returning to the area, we would be honored to welcome you back for another wonderful stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.Thank you once again for your glowing review, and we hope to have the pleasure of hosting you again in the future.Warm regards,

10/10 Excellent

Anais

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay at the Hyatt. The hotel was extremely clean, all the staff were very friendly. This is a great hotel for families. The hotel is situated in a sketchy area of the city, but we still liked having everything close by. The only thing I would say is that the parking lot is very small. There isn't a lot of space as it is a shared lot. Overall, great hotel we would definitely come back!
Stayed 2 nights in Mar 2024
Response from Hyatt Place Montreal Team on Apr 1, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Best Regards,

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet breakfast included in the price. Friendly, clean. Location was good and close to subway station, just a couple of sketchy people at night but other than that, it was a great stay.
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Mar 29, 2024
Dear Michelle,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our buffet breakfast, as well as our friendly service and cleanliness. We're also glad to know that our location close to a subway station was convenient for you.We apologize for any inconvenience that you experienced during your stay. We care for the security around our premises, the comfort and peace of mind of our guests.We hope to have the pleasure of welcoming you back on your next visit to Montreal.Kind regards,

10/10 Excellent

Mitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly renovated.
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Mar 29, 2024
Dear Mitra,Thank you so much for taking the time to leave us a wonderful 5/5 review on Expedia! We greatly appreciate your kind words.We're thrilled to hear that you found our hotel very clean and appreciated our recent renovations. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we were able to meet your expectations.Your feedback is truly valued, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 Okay

Carlos, DANIA BEACH

Liked: Staff & service
not Applicable
Stayed 2 nights in Mar 2024
Response from Service Clienteles on Mar 25, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Cordialement,

2/10 Terrible

Melissa

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Above
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Mar 21, 2024
Dear Melissa,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty and take your comments seriously. We're sorry to learn that your experience fell short of your expectations, particularly in terms of cleanliness. Please rest assured that we have shared your concerns with our housekeeping team to ensure that necessary improvements are made.While we're glad to see that you found our hotel's condition satisfactory, we regret that the service provided did not meet your expectations. We strive to deliver exceptional service to all our guests, and we apologize for any inconvenience you may have experienced.Your feedback is valuable to us as it helps us identify areas for improvement. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.Warm regards,

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Mar 21, 2024
Dear Victoria,Thank you for taking the time to share your feedback with us on Expedia. Your input is invaluable to us as we continually strive to improve our services and guest experiences.We're delighted to see that you enjoyed your stay overall, and we're grateful for your positive rating. However, we also noticed that there may have been aspects of your experience that didn't meet your expectations, as reflected in the 4 out of 5 rating.We would love to learn more about your stay and any areas where we could have improved. Your satisfaction is our top priority, and we're committed to addressing any concerns you may have had to ensure that future visits exceed your expectations.Please feel free to reach out to us directly with any additional feedback or suggestions you may have. Your insights are invaluable to us as we work to enhance our guest experience.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.Warm regards,

10/10 Excellent

Madelainne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was excellent, better than what I expected. It is close to everything, however the area where the hotel is located is very dirty and I didn't feel safe. FYI: The parking garage next to the hotel is only good for small SUVs, You might need to look for other options if your vehicle is too big.
Stayed 3 nights in Dec 2023
Response from Sabrina Silva on Mar 21, 2024
Dear Madelainne,Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel and staff exceeding your expectations. It's our goal to provide exceptional service and we're glad we could deliver that to you.We apologize for any inconvenience you experienced regarding the area surrounding the hotel. We take the safety and comfort of our guests seriously and will address this concern with the appropriate authorities.Additionally, thank you for the heads-up about the parking garage. We'll make sure to inform our future guests about this limitation to avoid any inconvenience.We appreciate your valuable feedback and hope to welcome you back for another excellent stay in the future.Kind regards,

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities
We were really happy with our stay here. Comfortable, spacious, updated room. We enjoy walking and explored downtown and old town Montreal. So many lovely restos just two blocks over on Rue St Denis. (Really nice Thai at cute little Mia Thai and Italian style pizza at Campari.) Pleasantky surprised by the included breakfast buffet - several hot items, toast and bagel station, yogurt and granola, fresh fruit, etc. Not gourmet of course, but a good meal to start to the day! Staff were all really good! Super couteous and helpful.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Montreal Team on Mar 19, 2024
Thank you for choosing Hôtel Hyatt Place Downtown Montréal on your recent trip to Montréal! We love to read all the pieces of your stay from your arrival, to then the experiences in our hotel and, interactions with our great team members.We appreciate the time you took to share your experience and hope that you can come back to visit us once again in a near future.Best Regards,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a central location near METRO and events.
Stayed 3 nights in Mar 2024
Response from Hyatt Place Montreal Team on Mar 19, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Best Regards,

10/10 Excellent

Visty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Equipe Hyatt Place Montreal on Mar 19, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Cordialement,

10/10 Excellent

Regis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Mar 19, 2024
Dear Regis,Thank you so much for taking the time to rate your recent stay at Hyatt Place Montreal Downtown with 5 stars! We are thrilled to learn that you had such a wonderful experience with us.Your feedback means the world to us, and we greatly appreciate your support. It's our goal to ensure that every guest enjoys a comfortable and memorable stay, and we're delighted to hear that we succeeded during your visit.We look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you loved about your experience or anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff and service!
Stayed 2 nights in Mar 2024
Response from Hyatt Place Montreal Team on Mar 17, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Regards,

10/10 Excellent

Andreane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Montreal Team on Apr 1, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Best Regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from L'equipe Hyatt Place Montreal on Mar 17, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Cordialement,

8/10 Good

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Montreal Team on Mar 17, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal, and we hope to see you again on future visit! Regards,

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, amenities
The hotel was beautiful, efficiently run, spotless, and very comfortable. Parking was reasonable at 23.00 per day! Free breakfast was included! Walking distance to many of the sites we visited and Metro Station nearby! Highly recommend and would stay there again on our next trip!
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Mar 15, 2024
Thank you for your positive feedback, Dawn!We're thrilled to hear that you enjoyed your stay with us at the hotel. It's great to know that you had a comfortable experience. We truly appreciate your recommendation and look forward to welcoming you back on your next trip!Warm regards,

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from Guest Relation Team on Apr 6, 2024
Dear Paul,Thank you for choosing to stay with us and for taking the time to leave a review on Expedia.We're pleased to hear that you had a positive experience overall during your stay. Your feedback is invaluable to us as we continuously strive to enhance the experience for all our guests.If there are any specific areas where you feel we could improve and elevate your experience from 4 stars to 5 stars, we would greatly appreciate your insights. Your satisfaction is our top priority, and we are committed to exceeding your expectations in every aspect of your stay.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Guest Relation Team on Apr 6, 2024
Dear Joe,Thank you for choosing to stay with us and for taking the time to leave a review on Expedia.We're glad to see that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and provide the best possible experience for our guests.If there are any specific areas where you feel we could have improved and earned a 5-star rating, we would greatly appreciate your insights. Your satisfaction is our top priority, and we are committed to exceeding your expectations in every aspect of your stay.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Ranti

Liked: Cleanliness, staff & service, property conditions & facilities
Spent 3 nights at the hotel. Very close to a metro station and adjoining to a mini groceries store.
Stayed 3 nights in Mar 2024
Response from Sabrina Silva on Mar 13, 2024
Dear Ranti,Thank you for choosing to stay with us and for taking the time to share your experience.We're delighted to hear that our location helped make your stay enjoyable. We strive to provide our guests with a convenient and comfortable experience, and we're glad you were able to take advantage of these facilities.We hope to have the pleasure of welcoming you back on your next trip to Montreal.Kind regards,Hyatt Place Montreal Team

6/10 Okay

Denise

Stayed 2 nights in Mar 2024
Response from Guest Relation Team on Apr 1, 2024
Dear Denise,Thank you for sharing your feedback with us, following your recent stay.We appreciate you taking the time to provide your rating and comments on Expedia. While we're glad to see that there were aspects of your stay that met your expectations, we also acknowledge that there may have been areas where we fell short.Understanding the specific aspects of your experience that led to the 3-star rating would be incredibly helpful for us in identifying areas for improvement. We're committed to providing a comfortable and enjoyable stay for all our guests, and your feedback plays a crucial role in helping us achieve that goal.If there are any specific concerns or issues you encountered during your stay that you would like to discuss further, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we want to ensure that any issues are addressed promptly and effectively.We hope that you will consider staying with us again in the future, giving us another opportunity to provide you with a more satisfactory experience.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back.Warm regards,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Montreal Team on Mar 17, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Regards,

6/10 Okay

Ifeyinwa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room keeping cleaned every day without asking.
Stayed 2 nights in Mar 2024
Response from Guest Relation Team on Mar 12, 2024
Dear Ifeyinwa Onwuka,Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the housekeeping services during your stay.It's our commitment to ensure a clean and comfortable environment for our guests, and we're pleased to know that our housekeeping team consistently met your expectations by cleaning your room daily without the need for a request.Your positive feedback motivates our team to continue providing excellent service. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from L'equipe Hyatt Place Montreal on Mar 25, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Cordialement,

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Equipe Hyatt Place Montreal on Mar 25, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Cordialement,

10/10 Excellent

Alexandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be coming here again!
Stayed 2 nights in Feb 2024
Response from Guest Relation Team on Mar 3, 2024
Dear Alexandra Abdulkader,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay at Hyatt Place Montreal Downtown. Your intention to return is the best compliment we could receive.We can't wait to welcome you back and provide you with another wonderful experience. If there's anything specific you loved or any suggestions you have, please feel free to share. Your input is valuable to us.Thank you for choosing Hyatt Place Montreal Downtown. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Candida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and well maintained. Prime location so tourist can cover most attractions by Staying at Hyatt place downtown. Staff are cordial, informative and helpful.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Montreal Team on Feb 29, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Regards,Hyatt Place Montreal Team

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great we loved the breakfast
Stayed 2 nights in Feb 2024
Response from Service Clienteles on Feb 25, 2024
HelloThank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Regards,

8/10 Good

Aramis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at
Stayed 3 nights in Feb 2024
Response from Service Clienteles on Feb 25, 2024
HelloThank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Regards,

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated. Excellent breakfasts. Friendly service.
Stayed 7 nights in Feb 2024
Response from Sabrina Silva on Feb 24, 2024
Dear Brian,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated your stay. Your comments are greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,

10/10 Excellent

Oyeniyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location
Stayed 2 nights in Feb 2024
Response from Sabrina Silva on Feb 21, 2024
Dear Oyeniyi,Thank you for your feedback! We strive to provide a great experience for all our guests, and we hope to welcome you back again in the future.If you have any further comments or need assistance, please feel free to reach out.

10/10 Excellent

Fetun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from Sabrina Silva on Feb 21, 2024
Dear Fetun,Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. àIf you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice Hotel , clean, good breakfast, We stayed on 20 fl city side view. Parking fee we have to pay. Staff nice . You can walk trough hotel to supermarket and Starbucks coffee with out going outside the building. Sauna nice and pool also. We enjoyed whole stay in Canada.
Stayed 4 nights in Feb 2024
Response from Sabrina Silva on Feb 21, 2024
Dear Rafal,Thank you for sharing your feedback. We're delighted to hear that you enjoyed your stay with us. We appreciate your compliments. We hope to welcome you back for another enjoyable stay in Montreal!

8/10 Good

Noah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was hard to navigate and it doesnt make sense to have parking opposite to the hotel. Otherwise good services and selective options. Very clean room
Stayed 3 nights in Feb 2024
Response from Sabrina Silva on Feb 21, 2024
Dear Noah,Thank you for sharing your feedback following your recent stay with us. We're pleased to hear that you found our services to be good. We apologize for any inconvenience you experienced with the parking arrangements. We will take your comments into consideration as we strive to improve our guest experience.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Chulmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Service Clienteles on Feb 18, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit!

10/10 Excellent

Olga

Stayed 1 night in Feb 2024
Response from Guest Relation Team on Mar 21, 2024
Dear Olga,Thank you so much for taking the time to leave us such a fantastic review on Expedia! We truly appreciate your kind words and your decision to rate us a perfect 5 out of 5.It brings us immense joy to hear that you had a wonderful experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is at the heart of what we do, and knowing that we succeeded in making your stay enjoyable is incredibly rewarding for our team.Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic stay. Please do not hesitate to reach out if there's anything we can assist you with in the future.Warmest regards,

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Hyatt Place Montreal Team on Apr 1, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Best Regards,

2/10 Terrible

Genevieve

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The door lock was dysfunctional, preventing me from securing my door. The assigned repair person proved to be difficult to interact with. Moreover, the lock had evidently been forced before, leaving marks on the door and a dent on the metal frame. Overall, the experience was unsafe, compounded by the unpleasant demeanor of the staff.
Stayed 1 night in Feb 2024
Response from Sabrina Silva on Feb 7, 2024
Dear Genevieve,Thank you for sharing your feedback with us. We are deeply sorry to hear about the issues you experienced with the door lock during your stay. Your safety and security are of utmost importance to us, and it is unacceptable that you encountered difficulties in securing your door.We sincerely apologize. Please rest assured that we will investigate this matter thoroughly and take immediate action to address the concerns you raised.Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Sabrina Silva

10/10 Excellent

JUNGWOO, SEOUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was satisfying. Only concern was that the neighborhood gets a bit rough after sunset.
Stayed 1 night in Jan 2024
Response from Sabrina Silva on Feb 1, 2024
Dear Jungwoo,We appreciate you taking the time to share your feedback with us. We're delighted to hear that your overall experience at our hotel was satisfying. Thank you for choosing to stay with us, and we hope to welcome you back again soon.Best regards,

8/10 Good

MJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevators are noisy, ask to be at the other end if you’re a light/medium sleeper. Everything else was great!
Stayed 1 night in Jan 2024
Response from Guest Relation Team on Jan 23, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Best Regards,

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hôtel
Stayed 1 night in Jan 2024
Response from Guest Relation Team on Jan 21, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to

10/10 Excellent

Dinia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relation Team on Jan 16, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to

8/10 Good

erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, modern, comfortable. Staff are friendly. Outside the hotel is a bit scary. The parking garage is not very good. Ceilings are low and spots are limited.
Stayed 2 nights in Jan 2024
Response from Guest Relation Team on Jan 14, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great overnight stay with 2 kids. They loved the pool (though it was quite chilly) and sauna which has a nice view of the street.
Stayed 1 night in Jan 2024
Response from Guest Relation Team on Jan 14, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit!