Ratings based on 2,156 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromToronto, ON

Pleasant if you're a tourist

Posted 24-Sep-2016
Pros: Restaurant buffet and friendly restaurant staff. I liked that there was a grocery and drug store nearby. Close to Metro.
Cons: Hotel is looking very tired. Could use an update.
Location: Close to Metro (Barrie UQAM): Lovely pedestrian walk-way where streets are closed. Lots of restaurants, drugstore and grocery close by.
I stayed at this Hotel for 5 days visiting for business reasons. Front desk staff not friendly nor welcoming and someone who traveler that expects this as it gives one an impression of the Hotel. Restaurant staff compensated for this - they were absolutely fantastic, and what a great way to start the day. The buffet was good start to the day and was included in the price of the room. The room was large but like the rest of the Hotel, a little tired looking and in need of a refresh. The room was clean and had a great view. The mattress, like the room, needs to be replaced. I use the pool when I travel and but it didn't open till 7 and for some travelling for business, this is late. This Hotel is located in an interesting part of Montreal. Its spoiled for restaurants and a pedestrian closed street. It is close to the Montreal Metro (subway) on the Orange line making it so easy to get around. There is a grocery store and drug store located in the underground. You don't really need to go outside if you travel during the winter and wet weather. Essentially, this Hotel was okay. There are better Hotels but this place is clean and okay if you just need a place to lay your head. Its no frills and convienient.
3out of 5
by A verified traveller

Mediocre hotel nothing more

Posted 24-Sep-2016
They were in considerate, I am 20 years old and I asked information about then city to the concierge and he barely spoke and cared about our presence. Clearest he had other stuff in mind. Rooms were clean, but bathroom were outdated plus the toilet seat was broken... hotel is downtown but in the stechy part of town.
3out of 5
by A verified traveller

Posted 21-Sep-2016
Even though the room was cushioned by the room next to mine, I kept hearing the elevator go up and down ...
2out of 5
by A verified traveller fromToronto

Posted 21-Sep-2016
Hotel needs a serious upgrade. Good location if you are using Metro.
1out of 5
by A verified traveller fromMontréal

Des punaises de lit dans la chambre.

Posted 20-Sep-2016
Pros: Réaction rapide et efficace lors de la découverte des punaises de lit
Cons: Meilleure désinfection pour éviter/contrôler le problème de punaises.
Location: Central. Excellent.
Après 24 heures de séjour, nous avons trouvé des punaises de lit dans la chambre. De plus, le personnel à la réception était hautement désagréable, impoli et manquait de jugement. Par contre, le gérant de l'hôtel a été formidable pour la gestion du problème de punaises.
2out of 5
by A verified traveller

Simply disappointing

Posted 19-Sep-2016
Pros: The bed.
Cons: Customer Service
Don't expect anything above the bare minimum from this hotel. The check in staff were there to do a job, don't expect any smiles, check in took longer than usual, but not sure why, since there really were no communication involved. Room was pretty tired looking, tv remote did not work, there was an hour wait between a call down to reception/housekeeping to us having to call back to check on the status, another 15 min wait for housekeeping to come in, promptly telling us there was nothing she could do as she didn't have any batteries and will have someone else come. The service at this establishment is simply disappointing.
4out of 5
by A verified traveller fromCalifornia

Nice stay, good location

Posted 18-Sep-2016
Great breakfast buffet and service ....................
2out of 5
by A verified traveller

Decevant

Posted 13-Sep-2016
Moisiture dans la salle de bain, lit mal fait, mobilier sale et magané... Il y avant beaucoup de bruit dans la chambre... Jai vraiment été deçu de mon sejour a cet hotel.
1out of 5
by A verified traveller fromquebec, quebec

Posted 12-Sep-2016
Tres mauvais hotel pour le prix, employés non serviable. Charge 20$ pour avoir un réfrégérateur dans la chambre...
3out of 5
by A verified traveller fromh

Good location

Posted 4-Sep-2016
The air conditioner did not work. After some pursuasion they changed us to another room - but it wasn't easy.