Hotel is in decline
Posted 12-Feb-2017 on Orbitz
I have stayed here several times and have noticed that it needs updating, but the housekeeping staff did a good job and the location was convenient. This time the hotel was in a labor dispute with house,reaping and apparently they were locked out. Who ever was doing housekeeping was NOT keeping up. Moldy and cracked tiles in the bathroom, lights out in the room, carpets poor,ymsi tained and cleaned ( I found toenail clippings- not mine- yuck in my room). Beds when made, not done professionally. Also upon arrival I was to,d rooms would only receive basic service daily- change towels dump trash and replace soap etc. First of all- that should result In some kind of compensation by itself. But even this basic promised service did not come until I called at 4 pm or later on my third day. Finally when I spoke with the front desk, they agreed to "upgrade" the room. However all they did was put me on a higher floor with some of the same issues. Since I had already paid for an upgraded room, they should have put me in concierge as perhaps those le else might be taken care of better???
Comment from Hotel Management
15-Feb-2017 by Hôtels Gouverneur Montréal, Hotel Management
We thank you for taking the time to provide us with your feedback. We apologize for the discomfort during your stay, as this is exceptionally unusual. Our service, our facilities and our cleanliness are supposed to be all held to the highest of standards. We sincerely apologize if this is not what you experienced . We will pay special attention to the elements you pointed out and rest assured we will forward your comments to the Manager. We hope we will have the chance to welcome you back next time you are in Montreal.