Interior

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1050 out of 1377 reviews" "
Rating 8 - Good. 228 out of 1377 reviews" "
Rating 6 - Okay. 49 out of 1377 reviews" "
Rating 4 - Poor. 30 out of 1377 reviews" "
Rating 2 - Terrible. 20 out of 1377 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel. Great location. Incredible staff. It offers everything at a very high level.
Stayed 1 night in Apr 2024

10/10 Excellent

Marjael

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was very close to a lot of interest points in the Old Port. They had a room available for me when I arrived at 2pm and were able to check me in right away. The room was gorgeous and stocked with amenities. I was planning on taking advantage of their beautiful terrasse if it got too crowded in the ports to watch the eclipse, but I ended up loving the vibes in the crowd. I'll make sure to check out the domes in the terrasse next time though. It was an absolute pleasure staying at this hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I keep coming back to the William Gray every time I am in Montreal. Possibly the best place to stay while in the city. Beautiful space, excellent location and impeccable service
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 15, 2024
Bonjour Louis, Thank you for taking the time to share such a wonderful review! We are thrilled to hear that the William Gray has become your go-to hotel in Montreal. It truly means a lot to us that you keep coming back.We strive to create a beautiful space, a central location, and of course, impeccable service for our guests. Knowing we've achieved that for you is incredibly rewarding.Is there anything we can do to make your next stay even better? We would love to welcome you back again soon.Sincerely,

10/10 Excellent

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, they are quick, courteous, helpful. We would happily stay again.
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Eugene, We're so grateful for your 5-star review! Hearing that our staff was quick, courteous, and helpful truly makes our day. It's our pleasure to provide exceptional service, and we're thrilled it made a positive impact on your stay. We'd love to welcome you back again for another enjoyable experience!Warm regards,

10/10 Excellent

karen

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing hotel with charm and modern aesthetic. The staff were welcoming and provided excellent customer service from the reception area to the restaurant highly recommend staying at this hotel great walking score to all the old city area of Montreal.
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Karen, Thank you so much for the fantastic 5-star review! We're delighted you found the perfect blend of charm and modern design in our hotel. It's wonderful to hear that our staff's warm hospitality extended throughout your stay, from reception to the restaurant. We take pride in providing excellent customer service and appreciate you recognizing it. The walkable location in Old Montreal is definitely a highlight, putting you right in the heart of the action. We hope you'll choose us again for your next Montreal adventure!Warm regards,

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk service was great as were the valets. Beds very comfortable and the shower has tons of shower heads, amazing! We were able to go to the rooftop to watch the eclipse which was perfect. Close to so many bars, restaurants, science center, myseums, etc.
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Holly, Wow, it sounds like your stay with us was truly exceptional! We're so glad the front desk and valet service exceeded your expectations, and that the comfy beds and amazing shower made for a relaxing stay. We're thrilled the rooftop provided the perfect spot to witness the eclipse - what a memorable experience! The location near all the great bars, restaurants, and attractions in Old Montreal is definitely a perk. Thank you for choosing us and for the fantastic 5-star review! We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The front desk team on Apr 13, 2024
Bonjour Melissa, Thank you so much for the fantastic review! We're thrilled you had a 5-star experience in Old Montreal. Your kind words motivate us to keep providing exceptional service. We truly hope to welcome you back soon!Warm regards,

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The views and quality services
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Danielle, Thank you so much for the fantastic review! We're thrilled you had a 5-star experience in Old Montreal. Your kind words motivate us to keep providing exceptional service. We truly hope to welcome you back soonWarm regards,

10/10 Excellent

André

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour André, Merci beaucoup pour votre critique fantastique ! Nous sommes ravis que vous ayez vécu une expérience 5 étoiles dans le Vieux-Montréal. Vos aimables paroles nous motivent à continuer à offrir un service exceptionnel. Nous espérons sincèrement vous revoir bientôt !Cordialement,

10/10 Excellent

Eric, Lawrence

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Eric, Thank you so much for the fantastic review! We're thrilled you had a 5-star experience in Old Montreal. Your kind words motivate us to keep providing exceptional service. We truly hope to welcome you back soon!Warm regards,

10/10 Excellent

Mary Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect! We enjoyed the hotel and the surrounding area. The best part was how everyone was so pleasant and friendly! They couldn’t do enough and we appreciated that.
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 13, 2024
Bonjour Mary Beth, Thank you so much for your 5-star review! We're thrilled to hear you enjoyed both the hotel and exploring Old Montreal. Especially, we're delighted that our staff provided such a friendly and helpful experience. Their kindness and willingness to go the extra mile are our top priorities, and we're so happy this shone through. We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel William Gray was an excellent stay. Location is perfect. Walking distance to so many great shops and places to eat or adventure to. Maggie oaks restaurant was very nice. The gym was a good size with yoga mats and new equipment. No resistance machine. The king deluxe room was just ok, we were upgraded to the suite and it was amazing! The beds are very comfortable. Soso at the front desk was very lovely and made our anniversary trip special. Overall, staff was very accommodating and professional. They made our experience in Montreal very enjoyable.
Stayed 5 nights in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Christopher, Thank you for taking the time to write such a detailed review! We're so glad you enjoyed your stay at Hotel William Gray. It sounds like the location was ideal for exploring Montreal's shops and restaurants, and we're thrilled you loved Maggie Oakes and the well-equipped gym. We appreciate you letting us know about the lack of resistance machines, and we'll definitely keep that in mind. We're especially happy to hear that Soso made your anniversary trip even more special with the room upgrade - what a wonderful touch! We strive for exceptional service from all our staff, and we're glad they helped make your Montreal experience unforgettable.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As a resident of Old Montreal, I’ve been to Hotel William Grey many times for lunch, brunch and of course cocktails on the fabulous rooftop terrace. I recently sold my condo and found myself playing tourist in my own neighborhood. HWG seemed like the logical choice: excellent location, upscale and plenty of amenities. Wow, what a great stay! I should start by mentioning how friendly and helpful the staff was. I travel quite a bit and always appreciate excellent customer service, well done! The room was nicely appointed, quiet and comfortable. Finally all of the restaurants and bars were excellent. I really enjoyed my stay and will put Hotel William Grey as my top choice in Old Montreal whenever I’m in town.
Stayed 2 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Todd, Thank you for choosing Hotel William Gray and for sharing your fantastic experience! We're thrilled you enjoyed the friendly staff, the comfort of your room, and the delicious offerings at our restaurants and bars. Coming from a seasoned Montrealer like yourself, your compliments mean even more. We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Charla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and very clean. Location was excellent. Parking with the valet was easy and they were courteous to give us late check out. We were given a room with a beautiful view!
Stayed 2 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Charla, We're thrilled you had a 5-star stay! Thank you for mentioning the spacious room, great location, and helpful valet team. We're glad they could accommodate your late check-out and provide a scenic view - perfect for enjoying the cityWarm regards,

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, all staff interactions were above and beyond. Would recommend again.
Stayed 3 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Hilary,We're thrilled you loved the location and our staff! Their dedication to exceeding expectations means a lot to us. Thank you for recommending us, and we hope to see you again soon!Warm regards,

10/10 Excellent

Elion

Liked: Cleanliness, property conditions & facilities
We had an excellent experience at William Gray Hotel. Staff was friendly and easygoing. Lots of amenities. Room was clean. Restaurant was very good. We will definitely come back.
Stayed 2 nights in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Elion, Thank you for sharing your wonderful experience at the William Gray! We're thrilled to hear you enjoyed the friendly staff, amenities, and delicious restaurant. We look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Gilbert, Lachute

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay when in Montreal
Stayed 1 night in Mar 2024
Response from The front desk team on Apr 2, 2024
Bonjour Gilbert, Thanks so much for the kind words! We're thrilled you enjoyed your stay at the William Gray. We look forward to welcoming you back to Montreal soon!Warm regards,

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly.
Stayed 3 nights in Mar 2024
Response from The front desk team on Mar 24, 2024
Bonjour Kyla, We are thrilled to hear that you found our experience to be clean and friendly.We strive to create a welcoming and positive environment for all our customers, so your feedback truly means a lot to us.We hope to see you again soon!Sincerely,

10/10 Excellent

Sky, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and aesthetically pleasing hotel.
Stayed 3 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Sky,Thank you for your kind words! We're delighted to hear that you found our hotel excellent and aesthetically pleasing. We strive to provide a memorable experience for all our guests, and it's wonderful to know that we succeeded in creating a positive impression. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed at March break. Nice property in an excellent location. No amenities available such as hot tub or steam room unless you paid to use the spa.
Stayed 2 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Henry,Thank you for your feedback! We're glad to hear you enjoyed our property and its prime location. We strive to provide a comfortable experience for all our guests and will take your comments into consideration. We hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards.

10/10 Excellent

Klayton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Clean place. Spacious and well equipped gym. Connected to a great coffee place.
Stayed 4 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Klayton,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our excellent service and found our gym to be clean, spacious, and well-equipped. We're also thrilled to be connected to a great coffee place for your convenience. We appreciate your support and look forward to welcoming you back soon!Kind regards.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful! Valet was so kind.
Stayed 1 night in Mar 2024
Response from The front desk team on Mar 18, 2024
Bonjour Emma, Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience, and it's especially great to know that our valet team made a positive impression on you with their kindness. We strive to provide exceptional service and ensure that every aspect of your visit is memorable. Your feedback is truly appreciated, and we look forward to welcoming you back soon!Warm regards,

10/10 Excellent

JUNG KWAN, VANCOUVER

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location with nice people~
Stayed 2 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Jung Kwan,Thank you for your kind words! We're thrilled to hear that you enjoyed our location and found our staff to be pleasant. We hope to welcome you back again soon for another great experience.

10/10 Excellent

Katarina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Friendly staff and quick valet service.
Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 17, 2024
Dear Katarina,Thank you for sharing your experience! We're delighted to hear that you found our check-in process smooth, our staff friendly, and our valet service efficient. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Kind regards!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Service was amazing
Stayed 3 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 17, 2024
Deat Michael,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our service. We strive to provide exceptional service to all our customers, and it's always wonderful to receive such positive feedback. We look forward to serving you again in the future!Kind regards.

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Jennifer, Thank you so much for taking the time to share your wonderful experience and for giving us a perfect rating! We're thrilled to hear that you enjoyed all aspects of your stay. Hope to have the chance to welcome you back soon!Warm regards,

10/10 Excellent

Daniella

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This boutique hotel is amazing and did not disappoint. The guest services were so friendly and kind. They let us check in early. The design is modern and trendy. The beds were comfortable and the shower had more jets than I could even figure out. Its in Old Montreal and close to everything by foot. Just perfect.
Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 17, 2024
Dear Daniella, We're thrilled to hear that your stay at our boutique hotel exceeded your expectations. Providing exceptional guest services and ensuring comfort are our top priorities, and we're delighted that you appreciated our efforts. We're glad you enjoyed our modern and trendy design, comfortable beds, and invigorating shower experience. Being situated in Old Montreal, we strive to offer convenience and proximity to the area's attractions. It was a pleasure to have you as our guest, and we hope to welcome you back for another perfect stay in the future!Kind regards!

10/10 Excellent

Isobel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay here! Unfortunately there were protests going on outside of the hotel when we arrived so we had a more difficult time parking but later in the evening the valet went and got our car from where we parked for us and it was smooth sailing from there. The staff was very friendly including our waitress at Maggie oaks! We will definitely stay here again when we come back to Montreal !
Stayed 1 night in Mar 2024
Response from The front desk team on Mar 16, 2024
Bonjour Isobel,Thank you for sharing your positive experience at our hotel, despite the initial inconvenience due to the protests. We're thrilled to hear that our staff, including your waitress at Maggie Oaks, went above and beyond to ensure the rest of your stay was seamless. We look forward to welcoming you back to Montreal!Warm regards,

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Matt, Thank you so much for taking the time to share your wonderful experience and for giving us a perfect rating! We're thrilled to hear that you enjoyed all aspects of your stay. Hope to have the chance to welcome you back soon!Warm regards,

6/10 Okay

Terrence

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location in old town and a nice hotel. I wasn't impressed with the lack of food options (room service stops at 11) as we arrived late in the evening. The front desk staff didn't seem to care, and told us that there were chips in the room. Hallways doors were loud and woke us up several times.
Stayed 4 nights in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Terrence,Thank you for sharing your experience with us. We appreciate your kind words about our location and hotel. We apologize for any inconvenience you faced regarding the limited food options and the noise from hallway doors. Your feedback is valuable to us, and we will address these issues with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Regards.

10/10 Excellent

Kaven, Sorel Tracy

Stayed 1 night in Mar 2024
Response from The front desk team on Apr 7, 2024
Bonjour Kaven, Thank you so much for taking the time to share your wonderful experience and for giving us a perfect rating! We're thrilled to hear that you enjoyed all aspects of your stay. Hope to have the chance to welcome you back soon!Warm regards,

6/10 Okay

Chris

Travelled with partner
Disliked: Property conditions & facilities
Check in attendant did give a great explaining of property or location. Shower had a leak. Room assigned was faxing a roofline with no view.
Stayed 1 night in Mar 2024
Response from The front desk team on Mar 16, 2024
Bonjour Chris, Thank you for sharing your feedback with us. We apologize for the challenges you encountered, including the shower leak and the unsatisfactory view from your room. Rest assured, we will address these issues promptly to ensure a better experience for all our guests.Warm regards,

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 31, 2024
Dear Steven,Thank you for choosing Hotel William Gray during your recent visit to Old Montreal. We appreciate the time taken to rate your experience and we thank you for the perfect score.Kind regards.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from The front desk team on Mar 30, 2024
Bonjour Elizabeth, We are thrilled to hear that you enjoyed your stay with us. We hope to have the chance to welcome you back soon!Warm regards,

8/10 Good

Zahra

Liked: Cleanliness, property conditions & facilities
The staff was great. The room was perfect. I would definitely stay here again!!!
Stayed 1 night in Mar 2024
Response from Nikola Nodilo - Front Office Manager on Mar 4, 2024
Dear Zahra,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our staff great and the room perfect during your stay. We look forward to welcoming you back for another wonderful stay!Best regards.

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We came from Alberta for business. Amazing hotel. Will be back next time.
Stayed 2 nights in Feb 2024
Response from The front desk team on Mar 3, 2024
Bonjour Joel, We are thrilled that you enjoyed our hotel for your stay in Montreal. We hope to welcome you back soon for a business trip or for pleasure. Warm regards,

10/10 Excellent

Micah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this hotel about 4 times now and we love it. It’s incredibly cozy. The staff is always friendly. There’s a great lil’ cafe downstairs. I am in love with their showers and their chosen scent. It’s a good spot. Only issue I have is how expensive their parking is. We drive in from Vermont. Separate from this, love this place and we never regret spending a weekend here.
Stayed 2 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Micah,Thank you so much for your continued support and kind words! We're thrilled to hear that you love staying with us and find our hotel cozy and welcoming. It's always a pleasure to have you as our guest, and we're delighted that you enjoy the friendly staff, the charming café, and the unique touches like our showers and signature scent.Your loyalty means a lot to us, and we hope to welcome you back for many more enjoyable weekends.Kind regards.

10/10 Excellent

Varujan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right in the heart of old montreal. Everything was perfect!
Stayed 5 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Varujan,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay in the heart of Old Montreal and that everything met your expectations. We appreciate your kind words and look forward to welcoming you back for another perfect experience in the future. Kind regards.

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear James,Thank you for choosing Hotel William Gray during your last visit to Old Montreal. We appreciate the time taken to share your experience and we thank you for the perfect score.Regards.

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great checkin experience. The handwritten note in the room was a nice touch. Very hospitable staff with efficient communication !
Stayed 1 night in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Christina,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed welcoming check in by our Somiya and found the handwritten note in your room to be a nice touch. Our team takes pride in providing hospitable service with efficient communication, and it's wonderful to know that it made your stay memorable. We appreciate your kind words and look forward to welcoming you back in the future.Warm regards.

10/10 Excellent

hourik

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s great hotel
Stayed 4 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Hourik,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide a great experience for our guests, and it's always rewarding to receive such positive comments. We hope to welcome you back soon for another fantastic stay.Best regards.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
This area was the best for everything your trip desires.
Stayed 1 night in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Lisa,Thank you so much for your kind words! We're thrilled to hear that our location was the perfect match for all your trip desires. Our team works hard to provide a memorable experience, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future.Best regards.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Kevin,Thank you for choosing Hotel William Gray during your last visit to Old Montreal.We appreciate the time taken to share your experience with us and we thank you for the perfect score!Kind regards.

10/10 Excellent

colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Impressive hotel. Worth the extra expense to treat yourself and spouse.
Stayed 1 night in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Colin,Thank you so much for taking the time to share your thoughts on our hotel. We're thrilled to hear that you found your experience impressive and that it was worth the extra expense to treat yourself and your spouse. Providing a memorable and luxurious stay is our priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you both back in the future for another exceptional stay.Best regards.

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Great spot right in old Montreal, lots of shops around
Stayed 2 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Sean,Thank you for choosing Hotel William Gray during your last visit to Old Montreal. We appreciate the time taken to share your experience and we thank you for the perfect score.Kind regards.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was wonderful, but it all starts with the staff which was impeccable. From check-in to check-out everyone was terrific. The room was a good size and rather clean. The only thing about the room that i would change would be the addition of a shovel, there was a balcony but becasue of the snow it was mostly unusable. Also the room doors should have self closing mechanisms, because it got very loud when people closed their doors. But seriously it was an awesome place to stay and if we ever go back to Montreal this is where we'll stay.
Stayed 3 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear Raymond,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful experience at our hotel, and we truly appreciate your kind words about our impeccable staff.We're delighted that you found the room to be of a good size and clean. Additionally, we understand the importance of minimizing noise disruptions, and we'll explore the possibility of incorporating self-closing mechanisms on the room doors.It's fantastic to know that you consider our hotel an awesome place to stay, and we would be honored to welcome you back whenever your travels bring you to Montreal. Thank you for choosing us, and we look forward to the opportunity to host you again in the future.Warm regards.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 2, 2024
Dear John,Thank you for choosing Hotel William Gray during your last visit to Old Montreal. We appreciate the time taken to share your experience with us and we thank you for the perfect score.Best regards.

8/10 Good

Michael, Newburyport

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nikola Nodilo - Front Office Manager on Mar 24, 2024
Dear Michael,Thank you for choosing Hotel William Gray during your last visit to Old Montreal. We appreciate your time to rate your stay and we hope to welcome you back in the near future.Regards.

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the area. I didn’t like the ladies at the front desk.
Stayed 2 nights in Feb 2024
Response from The front desk team on Feb 15, 2024
Bonjour Amber!We are thrilled that you enjoyed your stay at the William Gray and that you enjoyed the location in the Old Montreal. However, we are sincerely sorry to hear that our staff disappointed you, this is in no way the service we strive to provide to our guest. We hope to have the chance to welcome you back soon. Warm regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hôtel was great. Room was really nice and comfortable. Location is fantastic for Old Montreal. I will definitely stay at this property again. As an Expedia VIP member the 2 free drinks received was great. Really enjoyed them at the bar in Maggie Oaks. We did not however receive the complimentary room upgrade as they said their wasn’t any rooms available. My only complaint, which isn’t the hotels fault, is that Igloofest was going on for both nights of my stay. We could hear and feel the bass thumping from Igloofest in our room until 12:30am both nights.
Stayed 2 nights in Feb 2024
Response from The front desk team on Feb 15, 2024
Bonjour David, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found the room to be comfortable. It's wonderful to know that our location in Old Montreal suited your needs perfectly.We apologize for any inconvenience regarding the complimentary room upgrade. While we always strive to accommodate our guests' preferences, availability can sometimes be limited, especially during busy periods like the Igloofest.We're delighted that you appreciated the complimentary drinks as an Expedia VIP member and that you were able to enjoy them at our bar in Maggie Oaks. However, we understand your frustration with the noise from Igloofest. We'll certainly take your feedback into consideration as we continue to improve our guests' experiences.We truly value your patronage and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,