Hello Mr. Gouveia,We regret that your experience at Cantlie did not meet your expectations. However, we would have appreciated more details about all the points you mentioned in your email. Regarding the view, we did not receive any specific request from you about this preference. Considering the size of the rooms and the fact that you came with your family, especially since you visited us on a Thursday, it is certain that we could have assigned you a much more spacious suite, even with a mountain view, for a very small difference for the upgrade. We would have been happy to do this. As for parking, it depended on whether you had a sedan or an SUV, as indicated everywhere including our website, with the specifics and dimensions of vehicles that do not fit in our garage, notably due to a height limitation.We value your feedback and assure you that we are committed to enhancing our services for your future visits. Your experience is important to us and we look forward to the opportunity to serve you better next time.Warm regards,

Hello Mrs. Levy,We’re glad to hear that you appreciated the unique charm of our hotel and the comfort of your room. We always aim to deliver a memorable experience, and we’re grateful for your feedback on areas where we can improve. While we regret that we were not informed of these issues during your stay, which would have allowed us to address them immediately, we want to highlight that we did our best to accommodate your needs, including granting a 1 p.m. late check-out at no cost. Thank you for choosing to stay with us, and we hope to have the chance to exceed your expectations in the future.Warm regards,

Thank you so much for the nice words James.Warm regards,

Thank you for your lovely review! We’re thrilled to know that our location adds to the convenience and enjoyment of your visits to Montreal. It’s always a pleasure to have you with us, and we look forward to welcoming you back to explore more of the city’s museums and the charm of the island. À bientôt.

Dear Donna,Thank you for taking the time to share your experience with us. We are delighted to learn that you found the hotel to your liking and enjoyed your stay.We value your honest feedback regarding our breakfast buffet. We strive to offer exceptional value and quality to all our guests, and we regret that we did not meet your expectations regarding our breakfast offering. We would like to inform you that our breakfast buffet offers a variety of both hot and cold products, which include a selection of fresh fruits, pastries, yogurt, charcuterie, quiches, homemade cakes, as well as a variety of pancakes, waffles, and many more, not to mention the choice of savory American breakfast with sausages and bacon, fruit juice, hot drinks and this is all you can eat, FOR ONE PRICE!We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,

Thank you for your review. We’re concerned to hear about your experience with noise during your stay. Could you please provide us with more details regarding the nature of the noise you are mentioning on your review, and its source? This information will help us to investigate further and take appropriate measures. Your comfort is our priority, and we appreciate your help in enhancing our guest experience.Warm regards,

Thank you kindly for this beautiful review.Best,

Thank you for your valuable feedback and for the excellent rating. We’re glad to hear that your overall experience was positive. We want to ensure every aspect of your stay is comfortable, including the room temperature. Our maintenance service is available daily from 7 a.m. to 11 p.m. to assist with any issues, including thermostat operation. In the future, please don’t hesitate to reach out to us during your stay for immediate assistance. We’re committed to resolving any concerns promptly, and if necessary, we could arrange a room change to ensure your comfort. Your satisfaction is our priority, and we hope to welcome you back soon.Warm regards,

Merci beaucoup.Best,

Merci Best,

Hello Michael,Thank you for the positive feedback and heartfelt endorsement!  We’re glad you continue to love the unique experience we provide at Le Cantlie Suites Hotel, and we appreciate you helping to spread the word about our boutique hotel.  You will always be a welcome guest.Hurry back! The Management and StaffLe Cantlie Suites Hotel 1-888-Cantlie

Hello Stephen,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.The Management and Staff Le Cantlie Suites Hotel

Hello Shannon,We wanted to thank you again for staying with us at Le Cantlie Suites during your trip to Montreal. We know that you have other lodging options in the area and we really appreciate you choosing us. All of our staff at Hotel Cantlie work hard to fulfill your expectations and needs. We hope you feel comfortable and satisfied during your stay. The Management and Staff Le Cantlie Suites Hotel

Hello Kin,Thank you for your review. The entire team at Hotel Le Cantlie Suites appreciates it. We look forward to your next visit. The management teamLe Cantlie Suites Hotel 1-888-Cantlie

Thank you for expressing your appreciation for Le Cantlie Suites! It’s truly heartwarming to learn that you’ve had enjoyable stays, relishing the cozy rooms, excellent location, and the exceptional staff. Your feedback is invaluable, and I’m confident that the hotel team will be thrilled to know they’ve left a lasting positive impression on you. May your upcoming visits continue to be equally delightful!

Hello Rosemary, It’s great to hear about your experience at Le Cantlie Suites. Thank you for sharing your feedback, and may your future stays continue to be just as delightful!

Thank you for your feedback! We appreciate your stay. Our valet service continuously monitors the landing zone, and they will immediately show up to assist guests as soon as they see a guest park in the landing zone. We apologize if the valet parking spots were unclear, and we’ll work on providing clearer instructions to ensure a smoother check-in experience for travelers.

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!The Management and Staff Le Cantlie Suites Hotel

Dear KatherineWe are thrilled to learn that your recent stay with us exceeded your expectations. Your kind words are deeply appreciated, and we hope that your visit to Montreal was filled with unforgettable moments.Thank you for choosing Le Cantlie Suites Hotel for your travels, and we look forward to welcoming you back soon.Warm regards,The Management Team

Thank you for sharing your feedback about your recent stay at Hotel Cantlie. We appreciate your detailed review and would like to address your comments.We apologize for any inconvenience caused by the elevator situation during your stay. Our elevators are indeed used by various parties, including guests, housekeeping, maintenance, and deliveries. While we strive to ensure smooth operation, there may be occasional delays. We appreciate your understanding and will continue to monitor and improve this aspect.Hotel Ambiance: Regarding the hotel’s ambiance, we understand that preferences vary. Hotel Cantlie embraces a classic and timeless design, which some guests appreciate for its historical charm. Our rooms are equipped with essential comforts, including a bed, sofa, table, chairs, fully equipped ensuite bathroom, coffee maker (We even have Nespresso Machine), kitchen facilities, cable TV, and complimentary Wi-Fi. We aim to provide a comfortable and convenient experience for all our guests.We value your feedback and hope to welcome you back soon. If you have any further concerns or requests, please feel free to reach out to our front desk.Warm regards,

Thank you so much,It was a pleasure having you at le Cantlie.Best

Dear Shannon,We would like to thank you for this amazing feedback! We are thrilled to read how much you enjoyed your stay in Montreal among us. Your kind words regarding our team are highly appreciated. Indeed, we feel lucky to be located in the centre of town in the heart of the Golden Square Mile. We hope to see you soon whenever you have the chance to be back in town! The management team, Le Cantlie Suites Hotel

Guest satisfaction is what we strive for and it is with pleasure to learn that your stay with us was a truly enjoyable one.Le Cantlie Suites ManagementThe Management and Staff Le Cantlie Suites Hotel 1-888-Cantlie

Thank you so much,Regards,

Hello Mrs. Mallroy, It’s great to know you liked our hotel’s location, the check-in, and the valet parking. About the construction noise, it doesn’t start too early and is part of the city growing. We are glad you stayed with us and we’re excited to have you again.Warm regards,

Merci beaucoup.Cordialement,

Dear Scott,It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you liked our hotel and the shopping and restaurants in and around our location. We hope you'll come and see us again soon!Management and StaffLe Cantlie Suites Hotel

Thank you so much for taking the time to post a review, Danielle!We are so happy to hear that you enjoyed your stay with us and that our comfy beds and friendly staff were particular highlights. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– The Cantlie Suites Hotel team.

Thank you for visiting.We’re so happy that we could give you a 5-star experience. The Management and StaffLe Cantlie Suites Hotel

Dear Anastasia,Thank you for your feedback. We're pleased to hear that you found our staff friendly and helpful, and that we were able to accommodate your request for rooms on the same floor. We appreciate your kind words and hope to welcome you back again in the future.

Dear Whitney,Thank you for sharing your feedback with us. We are happy to read that you enjoyed your stay with us. we appreciate your understanding regarding our parking Hight limit, as previously mentioned during your reservation process. We look forward to hosting you again in the future.

Dear Shannon,Thank you for your feedback. We're delighted to hear that you had a great overall experience during your weekend stay with us. Regarding the valet service, please note that it's complementary with our parking fees, ensuring that guests' cars are parked safely in our parking lot for added convenience and security. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.

Dear JohnThank you for your feedback. We're pleased to hear that you found our staff friendly and helpful.We appreciate your kind words and hope to welcome you back again in the future.

Merci beaucoup.cordialement,

Hello Kristina,We are sorry that your experience at Le Cantlie Suites Hotel didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime and allow us a chance to make things right.Best regards,Le Cantlie Suite Management Team

Dear PaulThank you for your feedback. We're delighted to hear that you had a great overall experience during your stay with us. We hope to have the opportunity to welcome you back in the future.Cantlie & Suites

Dear Mrs. Mcbean,Thank you for your feedback. We’re pleased to hear that you found our property convenient and our valet service satisfactory. Your kind words about our staff are much appreciated.We noted your comments about the location of your room and the heating/AC system. Our maintenance team is available from 7 a.m. to 11 p.m. and they would have been more than happy to assist with any issues during your stay.Your feedback is important to us as it helps us improve our services. Thank you for choosing Cantlie Hotel.Best Regards,

Dear Mrs. Giddings,Your vehicle was so large it could not fit through the doors of our parking garage. We communicated to you in advance and in writing the physical limitations of our parking garage and how it operates. Your vehicle is within the category of large vehicles that we cannot physically accommodate.Please see below for a copy of our email response to your parking request, sent before your arrival On Tuesday, March 5th, 2024 at 3:03 p.m.''*ParkingInterior parking available for 30.44 + taxes included (35.00 all included) per night with unlimited in and out privileges. The hotel does not reserve parking spaces as we have a "First come first served" policy. The hotel also has a height restriction of 6" feet and limited parking spaces for SUV's and Mini-Vans. The underground parking facility cannot accommodate large vehicles such as Navigator, F1/50, Escalade, Dodge Ram or Pick up trucks. If we are not able to accommodate your vehicle during your stay, we are happy to provide you a detailed map listing all the available parking options near the hotel with similar parking rates*''. We made every effort to accommodate you including providing a detailed map indicating all the available parking options nearest the hotel that could accommodate your vehicle. Best Regards

Thank you so much,Warm regards,

Dear Ernest,Thank you! We love being able to provide the service that our customers seek. We appreciate the time you spent sharing your experience and look forward to helping you book your next stay!Sincerely,Le Cantlie Suites Team

Thanks for the 5 stars Sheri, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Guest ServicesLe Cantlie Suites

Hello Stacey,Thank you for your positive feedback and heartfelt endorsement! We are delighted to hear that you enjoyed the kitchen in your room. You will always be a welcome guest!Warm regards,The Management and StaffLe Cantlie Suites Hotel

Hello Stacey,Thank you, for your positive feedback and heartfelt endorsement! We’re glad you continue to love the unique experience we provide at Le Cantlie Suites Hotel.You will always be a welcome guest!The Management and StaffLe Cantlie Suites Hotel

Dear Crizavie, On behalf of all our staff and management, we would like to take the time to thank you for staying with us at the Hotel Le Cantlie Suites, and allowing us to serve you. Being your host means a lot to all of us. It is a motivator to always enhance our services and facilities to meet your expectations.We hope you enjoyed your stay with us, knowing that if you have any comments to make us a better customer service representative we will be more than glad to take them as our priority.Thank you once again and we look forward to seeing you again during your future travel plans.Sincerely yours,Hotel Le Cantlie Suites Team & Management.

Dear Tameika,Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you had a great time at our hotel, but we’re sorry to learn about the issue you experienced with the shower drain. Your satisfaction is our top priority, and we truly wish we had been made aware of this during your stay so that we could have addressed it immediately.Please know that we have a dedicated maintenance department available daily from 7 a.m. to 11 p.m. to handle any issues that may arise, and we would have been more than happy to assist you with the shower drain concern.We appreciate your valuable review and your stay with us, and we assure you that we will use your feedback to make improvements for future guests. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.Warm regards,

Thank you for visiting. We’re so happy that we could give you a 5-star experience. The Management and StaffLe Cantlie Suites Hotel

Merci beaucoup.Regards,

Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.The Management and Staff Le Cantlie Suites Hotel

Thank you for sharing your honest opinion with us. We are sorry to hear that you experienced some delays and inconveniences during your stay. We value your feedback and we will work hard to improve our service and staffing levels. We also want to inform you that this is the low season for tourism in Montreal, and most hotels are operating with reduced staff and resources. We hope you will give us another chance to serve you better in the future.

Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and your patronage, and we are looking forward to welcoming you on your next stay with us.Kind regards,The Management Team Le Cantlie Suites Hotel