1/5 Terrible
Walida, Toronto
Travelled with family and small children, Travelled with partner, Travelled with group
3 Jan. 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very bad hotel terrible service. Room was terribly dirty, didn’t broom didn’t mop, comforter was dirty and stained other people shampoo was there. Elevator was smelly hallway and the lobby was dirty. And terrible customer service.same night when we did review there is a guy who tried to help us out to give us different room and we appreciate that but they show their real face in the morning.Mr victor changed to another room which is floor was clean but bed sheet is old no towel was look like 10 years old. Couldn’t even touch it. Room was cold heating wasn’t working properly for the room or maybe there is broken window that’s why room didn’t get warm. But we were feeling bad to complain again. And just tried to somehow spend the night. They just ruined our trip and didn’t feel like to visit Montreal and we head back to Ottawa. Didn’t enjoy the rest of the day. Washroom got clogged for some reason and they were blaming us and wanted to get more money. They made us to wait 1 and half hour to wait until plumber to arrive and wanted to see what we put into the washroom. After so much trouble did not get any compensation for that. Didn’t expect this kind of hotel in Expedia list. Some hotel have rules if we complain then we can get some competition or complementary. Just lost a day and drive back home tried to enjoy but didn’t happen anything. We just lost our day money energy. Thanks for having this kind of hotel in Expedia. Next time we will check and search more.
Stayed 1 night in Jan 2021
