Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromToronto

Nice hotel, some problems

Posted 23-Aug-2016
Pros: I like the location. the room was clean. the cleaning staff, maintenance, very friendly and professional.
Cons: customer service. why could they not prepare the beds before we arrived. why did they give our room away to someone else?
Pros: good location room was very nice, spacious good for families, there are actually rooms with two queen beds, a pull out couch, and can get a cot in there too. Cons: Staff did not prepare the room before I arrived. They refused to do so, on the phone. I called them three hrs before I arrived, to ask. When I was arriving at 2am, exhausted, it would be nice if the beds could be prepared and made ready. When I arrived, they were completely booked, and gave my room to someone else. Gave me a room with one less bed in it.... we needed the extra bed. didnt like the sliding door for bathroom. elevator broken, so middle floor guests have a really difficult time getting a lift to downstairs during rush hours.
3out of 5
by A verified traveller

Bathroom lock removed for safety reason.

Posted 20-Aug-2016
The first thing I found missing was the bathroom strike plate. I called the reception and was informed that all bathroom locks were removed for safety reason, as per housekeeping.
4out of 5
by A verified traveller fromNashville, TN

Posted 15-Aug-2016
Solid, clean, comfortable hotel. Pillows were too soft (and no other options there). Some traffic noise, but it was also fun to be overlooking the busy interstate from 9th floor. More than suitable!
3out of 5
by A verified traveller

decent hotel and easy location

Posted 13-Aug-2016
Nice pool but was taken aback that they let people run swimming lessons in it. They don't tell you to leave but it becomes a very uncomfortable situation.
5out of 5
by A verified traveller fromBoston, MA

Clean, comfortable, friendly, and close to airport

Posted 10-Aug-2016
My husband, 9-year old, and I stayed here one night before heading to an early morning flight. The staff was very nice and friendly, the restaurant was good, and the bed was one of the most comfortable hotel beds I have ever slept in. My daughter also loved the pool area (though towels were hard to come by). It's a little far from downtown to do sightseeing things, but it's proximity to the airport made getting to an early morning flight a breeze. We also could not hear noise from any other guest rooms or outside. I'm not sure if that was due to the location of our room or if the soundproofing is just that good. Tons of parking.
5out of 5
by A verified traveller

Perfect Hotel

Posted 9-Aug-2016
Cons: The Exhaust fan in the washroom....
Location: Was Ok... about 15 minutes drive to old Montreal but acceptable...
Great time to stay there..... Nice lobby.. nice staff.. quick checkin and check out, but the missing part was complimentary breakfast !!!!!! My children liked the stay, would prefer to go again.
4out of 5
by A verified traveller frommississauga

Nice hotel to stay in away from downtown Montreal

Posted 27-Jul-2016
We like the hotel, away from Montreal headache of traffic, nice staff, but it's a little bit expensive
3out of 5
by A verified traveller

Bad experice on laundry service enquiry

Posted 29-Jun-2016
Asked for laundry service by phone call and someone picked up saying will get back soon but nobody replied then went down to front desk. Poor calculation on bill
4out of 5
by A verified traveller

This traveller left a rating score only Posted 21-May-2016 on Hotels
4out of 5
by Benoit

This traveller left a rating score only Posted 2-May-2016 on Hotels