Ratings based on 733 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Jan-2018
Friendly staff, clean room, comfortable stay. Strongly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Jan-2018
We often stay at this hotel as it is very convenient and we find the service very good and the staff extremely helpful and friendly.
2 out of 5
by A verified traveller from Montreal

Great location, design and staff unsatisfactory.

Posted 2-Jan-2018
We called the reception to make sure at our rooms were ready since we were two couples with a baby, luggage and each our own suite. Upon arriving at the front desk, we were advised that they could not check us in due to technical difficulties. The waiting time was 30 to 45 minutes. We had to wait at the lobby until their issue was resolved. No compensation was provided to make us more comfortable during the wait. The suite itself was nice with a good size, but the AC/heating unit was in the bedroom, and the thermostat was in the living room, which is divided by sliding doors. The fan of the unit was very loud and temperature was uneven throughout the room. The restaurant itself was nice with a good menu selection, but after being told that my wife and child had to avoid dairy and tree nuts due to allergies, they still brought us pasta with parmesan already on top. We had to reorder again, meanwhile the kids were getting fussy being seated for so long waiting to take our order. They also brought us the wrong beverages. We were not pleased with that experience. They tried to compensate with free dessert, but they all had dairy and or nuts. We proposed if we could get the drinks for free instead, they accepted. The pool was very cold and most inconveniently located. It is right in the main floor, by the same hallway that lead to the side exit. There were constant cold drafts coming in. This is very bad if you're coming out of the gym sweating or the pool still a bit wet.
5 out of 5
Recommended
for Everyone
by A verified traveller from montreal

Perfect stay

Posted 31-Dec-2017
Perfect perfect stay love staying in nice clean room , staff is polite we check in late so I request late check out it's done with no attitude love the hotel staff service
5 out of 5
Recommended
for Everyone
by A verified traveller from Vankleek Hill ont.

Nice Hotel,easy access.

Posted 26-Dec-2017
Pros: Clean, price, ...
Cons: the food in the restaurannt.
Location: Breat location easy access from highway. next to shopping center..
I booked this hotel as park and fly .. to find out that with you it did not apply. Was a little upset with this situation . Plus for the shuttle only started at 4 am .We had to take a taxi . Just to let you know your site is miss-leading. Thank You
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2017
Great service, comfortable atmosphere. Definetly I'll stay agin
5 out of 5
by A verified traveller

great place to stay for business.

Posted 23-Dec-2017
great place to stay for business. tricky driveway though
5 out of 5
Recommended
for Everyone
by A verified traveller from Montréal

Posted 16-Dec-2017
The staff is very friendly ready to help and answer to all your questions !
5 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Nice hotel near the airport

Posted 16-Dec-2017
Nice and comfortable room. Very friendly staff. Close to the airport. Good breakfast
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Needs updating.

Posted 27-Nov-2017
Nice hotel. Bathroom dated. Needs updating. Staff friendly and efficient.