Ratings based on 2,039 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromSalvador Bahia

Hotel em Montreal.

Posted 14-May-2016
Hotel muito bem localizado, ao lado de uma importante estação de Metrô, com recepcionistas atenciosos. O meaitre Responsavel do café da manhã tbem foi muito atencioso conosco. O que ficou a desejar foi a limpeza do quarto, apesar de amplo. Como é um Hotel próximo do centro, tem alguns usuários de drogas nas redondezas, porém não tivemos nenhum problema, voltaríamos tranquilamente.
4out of 5
by A verified traveller

Nice Basic Hotel

Posted 19-Apr-2016
Location: Good location. Near the major Metro train station, Berri-UQAM. Lots of restaurants near. On west edge of the Gay Village area.
Morning breakfast included in the room rate was very good especially since most nearby restaurants did not serve breakfast. Pool, sauna, and basic gym were nice amenities.
5out of 5
by A verified traveller fromDallas, Texas

The hotel was a great place to stay

Posted 17-Apr-2016
With the weather so rainy, snowy, and cold the hotel was a great place to stay and come home to.
4out of 5
by A verified traveller

Frais supplémentaire!!!!

Posted 8-Apr-2016
Pros: L'emplacement et les commodités autour.
Cons: Mise à jour des chambres
Location: Parfait
Je n'ai pas apprécié d'avoir à débourser des frais de stationnement en plus des frais de la location de chambre. Pour le reste c'était bien.
4out of 5
by A verified traveller fromCleveland Ohio

Fabulous staff

Posted 6-Apr-2016
Everything was clean. Comfortable. Room and furnishings in room were worn but clean. Staff was excellent as was the food in the restaurant. Pool was super clean.
2out of 5
by A verified traveller

Run down hotel that doesn't care about his client

Posted 5-Apr-2016
Pros: Location
Cons: Renovate the hotel and get better staff
Location: Near the subway station, near great shops and restaurants and in the middle of the gay village.
The hotel has a great location; near the subway station, near great shops and restaurants and in the middle of the gay village. Upon arriving, my room wasn't ready despite the check-in time and nobody seemed to care. I requested a view of the city and was told at reservation time it wouldn't be a problem. The desk attendant told me that in her system, my room didn't have a city view and she didn't know how to change it. I asked her if she could find somebody that could. She replied she didn't have time for that and promised me I would like the view as well. Upon arriving on my room, it faced another building. Holes in the walls of the room, the shower screeches horribly every time I turned it on, I had to go back to the receptionist desk 7 times during my 4 days trips because my room key card wasn't working. There were kids running up and downs the halls screaming late at night for almost 2 hours. I called the front desk after the first 30 minutes, who said they would take care of the matter but did nothing.
4out of 5
by A verified traveller fromOntario

Friendly staff, hotel needs updating

Posted 4-Apr-2016
Pros: Pool was fantastic and clean, very friendly staff. Convenient to food and metro
Cons: Some of bedding was stained. Windows were filthy outside and could use a good scrubbing!!
Location: Food close by, metro across the street. Location outside seems a little dicey at night - fights, yelling, lots of police
Pros: The parking and location was convenient. Staff was friendly and accomodating, pool was great! Room was a good size and beds comfortable Cons: area outside hotel is a little dicey at night (fights etc). Windows of hotel need to be scrubbed hard! 1/2 the plugs in the room were dead. that being said, i would stay there again. It was clean and close to metro and a good price for what we needed!
1out of 5
by A verified traveller fromQuebec

Très déçu

Posted 26-Mar-2016
Pros: Rien
Très sale et vieux les lits vraiment pas confortable r
Comment from Hotel Management
31-Mar-2016 by Hôtels Gouverneur Montréal, Hotel Management
Il se peut que certaines améliorations soient à faire pour maintenir les standards de qualité auxquels notre clientèle s’attend. Un programme de mise à jour de nos établissements est en constant développement à travers nos hôtels, s’échelonnant sur quelques années. Toutefois, nous nous assurons de toujours offrir un service de qualité et espérons que votre prochaine visite chez nous sera satisfaisante.
4out of 5
by A verified traveller fromGatineau

Bel hôtel

Posted 18-Mar-2016
Personnel très gentil, chambre très bien, mais ordinaire pour le prix. Propre, lits confortables.
4out of 5
by A verified traveller

Hôtel bien situé, propre et tranquilité

Posted 13-Mar-2016
Pros: Propreté et bien situé
Cons: Salle de bain plus à jour
Location: Près de la rue Ste-Catherine, des spectacles, des bons restos et des magasins
Ma première expérience dans cet hôtel, j'y retournerai assurément!