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Great location etc, however the service is average at best.
Timothy
Stayed 2 nights in May 2024
Response from Maria on May 27, 2024
Dear Mr. Timothy,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your experience. Rest assured that we have taken the appropriate measures to address your comment in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
6/10 Okay
tyler
May 21, 2024
Liked: Cleanliness, amenities
Great location for getting out and about
tyler
Stayed 1 night in May 2024
Response from Maria on May 21, 2024
Dear Tyler,Thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth. We have noticed though that you have rated your experience 3 out of 5 and we were wondering, if considering your positive comment, the low score granted had been a mistake. We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
close to train station and sites in downtown Montreal
Harry
Stayed 3 nights in May 2024
Response from Maria on May 21, 2024
Dear Harry,Thank you very much for your great review of our hotel.We are pleased to read that you enjoyed your stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
6/10 Okay
Jason
Travelled with partner
May 19, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was small, some peeling paint, hot water took a couple minutes to warm up. The pillow was ripped and broken curtain
Jason
Stayed 3 nights in May 2024
Response from Maria on May 21, 2024
Dear Mr. Jason,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience. Rest assured that we have taken the appropriate measures to address your comments in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
Dear Bhakti,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
We have stayed here on a few occasions for business/pleasure and enjoyed our stay. However, we only wish there was a better option for a breakfast. Thank you.
James
Stayed 2 nights in May 2024
Response from Maria on May 16, 2024
Dear Mr. James,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We would like to highlight the fact that we have different options inside our hotel for breakfast, whether the restaurant Rosélys, Café Kréma or Marché Artisans. We hope you will have the opportunity to visit them during your next trip to Montreal.Sincerely,The Guest Relations Team
10/10 Excellent
Kasia
May 14, 2024
Liked: Cleanliness
Kasia
Stayed 1 night in May 2024
Response from Maria on May 15, 2024
Dear Kasia,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
6/10 Okay
Daniel
Travelled with partner
May 9, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Mauvaise vu, chambre petite, seulement une douche, dispendieux, beaucoup d attrape argent
Daniel
Stayed 2 nights in May 2024
Response from Maria on May 10, 2024
Monsieur Daniel,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur Daniel, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle
This was by far the worst experience I have ever had at the Fairmont! I reserved 3 rooms to find out that they sold 2 of rooms and the hotel had no more rooms available. We had to sleep in our cars because we had no where to sleep. The manager told me that the rooms were not reserved and when I showed him the email confirmation he took my phone deleted the email and told me there was no email with my confirmation. I had to go get the email in my deleted items to show him only for him to tell me that it was not his problem and to contact Expedia. On top of all of this the Fairmont is refusing to reimburse for the rooms that I did not get and they are calling it a no show! I do not think I will ever book at a Fairmont again.
Arthur
Stayed 1 night in May 2024
Response from Mickael Beauchamps-Gozzi on May 16, 2024
Thank you Arthur for taking the time to write this review on your recent stay. This is not the type of experience we wish for our guests and apologize about the misunderstanding with your reservations upon arrival. We have requested a refund for the two reservations who were indentified under different names. Please don't hesitate to contact me if there's anything I can assist you with.
6/10 Okay
Garry
May 5, 2024
Beds very comfortable. Walls are thin - no privacy in the bathroom and could hear neighbours talking. Bathroom fan did not work . Light bulb missing on the bed . Had to pay for wifi and for keeping luggage safe for a few hours after check out . (These items are free in hotels close by .) Hotel is overrated at $400 plus for a small 2 bed room .
Garry
Stayed 1 night in May 2024
Response from Maria on May 6, 2024
Dear Mr. Garry,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience. Rest assured that we have taken the appropriate measures to address your comments in order to prevent any future occurrence.Concerning your comment related to the wifi, we would like to mention that wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
Dear Noe,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We hope to welcome you again soon.Sincerely,The Guest Relations Team
Dear Darquise,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We hope to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear Yusuf,Thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Fantastic stay as always. Only thing I’d say is they need to get more security. We encountered an addict in the Miri g that had clearly slept on the conference floor. My wife felt quite unsafe in the elevator with him
matthew
Stayed 1 night in Apr 2024
Response from Maria on May 13, 2024
Dear Mr. Matthew,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Rest assured that we have taken the appropriate measures to address your comment in order to prevent any future occurrence.Thank you again for sharing your experience and we look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear David,We would like to thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Great rooms, and layout. We had the junior suite.
No microwave was a down fall. Also, personal use of mini fridge is subject to a fee which is something that is unmentioned.
My second time staying, it’s in a great location.
Lisa
Stayed 3 nights in Apr 2024
Response from Maria on Apr 29, 2024
Dear Ms. Lisa,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to have the opportunity to welcome you again during your next visit to Montreal. Sincerely,The Guest Relations Team
Dear Clarke,Thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
Dear Ms. Lydia,Thank you very much for the review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Dear Sandy,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Very convenient location with plenty of coffee/dining options. Super helpful staff!
MARIO
Stayed 2 nights in Apr 2024
Response from Maria on Apr 26, 2024
Dear Mario,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear Mr. Jeffrey,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear Marc-Andre,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Dear Rouzi,We would like to thank you for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
10/10 Excellent
Nathalie
Apr 20, 2024
Nathalie
Stayed 1 night in Apr 2024
Response from Maria on May 10, 2024
Dear Nathalie,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Long line at check in with staff standing around talking.
Michael
Stayed 1 night in Apr 2024
Response from Maria on Apr 18, 2024
Dear Mr. Michael,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your check-in experience. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
10/10 Excellent
Chris
Apr 18, 2024
Chris
Stayed 1 night in Apr 2024
Response from Maria on May 8, 2024
Dear Chris,Thank you for your great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Good location. Hotel is outdated. They charged us the full price of the room again even though we had paid in full since we used Expedia to book.
Begum
Stayed 2 nights in Apr 2024
Response from Maria on Apr 18, 2024
Dear Begum,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincere apologies related to your invoices.. Rest assured that we have taken the appropriate measures in order to prevent any future occurrence.We hope that you will present us the opportunity to welcome you again in the near future. Sincerely,The Guest Relations Team
10/10 Excellent
Elizabeth
Apr 17, 2024
The location was ideal for our venue
Elizabeth
Stayed 1 night in Apr 2024
Response from Maria on Apr 17, 2024
Dear Ms. Elizabeth,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
4/10 Poor
Tom, Dunnville
Business traveller
Apr 16, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lock to room didn't work, 4 trips to front desk to make new keys to no avail. security took lock apart at 11:30pm. not a good experience.
Tom
Stayed 1 night in Apr 2024
Response from Maria on Apr 16, 2024
Dear Mr. Tom,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincerest apologies about your experience with the lock to your room. Rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
Dear Jerrish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Mattresses were great, connected to Gare Centrale, walking distance to many restaurants (Dunns was delicious).
Room was modern and updated, hallways were refreshed (8th floor). Apparently they have a barbie room.
Eddie
Stayed 1 night in Apr 2024
Response from Maria on Apr 16, 2024
Dear Mr. Eddie,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team
Dear Guest,Thank you very much for the great review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Great check in. Great atmosphere. Great place to stay
David
Stayed 1 night in Apr 2024
Response from Maria on Apr 15, 2024
Dear Mr. David,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear Darryl,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
8/10 Good
Ian, Surrey
Apr 9, 2024
Ian
Stayed 1 night in Apr 2024
Response from Maria on Apr 30, 2024
Dear Ian,Thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Very clean and convenient. Price of hotel was fair.
price of additional services extreme.
Eugenio
Stayed 3 nights in Apr 2024
Response from Maria on Apr 8, 2024
Dear Mr. Eugenio,We would like to thank you for your review of our hotel.We are pleased that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear Ms. Kimberly,We would like to thank you for your review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
Dear Sasha,Thank you very much for your great review of our hotel.We are delighted to learn that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
2/10 Terrible
Vito
Apr 7, 2024
Vito
Stayed 1 night in Apr 2024
Response from Maria on Apr 29, 2024
Dear Mr. Vito,Thank you for having taken the time to submit a review of our hotel.We hope to have the opportunity to better serve next time.Sincerely,The Guest Relations Team
Been staying here for years. Disappointed today with a $350 room where they wanted to have me pay an extra 16.40 for internet. Really! Do better.
Raymond
Stayed 1 night in Apr 2024
Response from Maria on Apr 8, 2024
Dear Mr. Raymond,We would like to thank you for your review of our hotel.We would like to mention that Wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope to have the chance to welcome you again in the future. Sincerely,The Guest Relations Team
10/10 Excellent
Mark
Apr 5, 2024
Mark
Stayed 1 night in Apr 2024
Response from Maria on Apr 25, 2024
Dear Mark,Thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
6/10 Okay
Anisha
Apr 3, 2024
Disliked: Cleanliness
Anisha
Stayed 1 night in Mar 2024
Response from Maria on Apr 8, 2024
Dear Ms. Anisha,Thank you for having taken the time to send a review of our hotel.We hope to better serve you during your next visit.Sincerely,The Guest Relations Team
Great location and beautiful city, but the price was way too expensive for the room we stayed in. The room was very small and very typical at an upscale price. We try and stay once a year, but this will be the last year unless prices improve dramatically.
Geoffrey
Stayed 1 night in Mar 2024
Response from Maria on Apr 4, 2024
Dear Mr. Geoffrey,Thank you for taking the time to complete a survey following your recent stay at Fairmont The Queen Elizabeth.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
4/10 Poor
Paul
Travelled with family
Mar 31, 2024
Disliked: Staff & service, amenities
Need to work on staff
Paul
Stayed 3 nights in Dec 2023
Response from Maria on Apr 1, 2024
Dear Mr. Paul,Thank you very much for taking the time to share your comments regarding your recent stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your experience. Rest assured that we have taken the appropriate measures to address your comment to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
10/10 Excellent
Francesca
Mar 30, 2024
Francesca
Stayed 1 night in Mar 2024
Response from Maria on Apr 1, 2024
Dear Francesca,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Good quality rooms and nice central location.
Not rating higher as disgraceful for a hotel like this to charge an additional fee to leave your bag for a few hours.
Also hotel bar was somewhat understaffed - albeit when you get served, the staff are great!
Antony
Stayed 5 nights in Mar 2024
Response from Maria on Apr 3, 2024
Dear Mr. Anthony,We would like to thank you for having sent a review of our hotel.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
10/10 Excellent
robyn
Mar 28, 2024
robyn
Stayed 1 night in Mar 2024
Response from Maria on Apr 18, 2024
Dear Robyn,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
Dear Ms. Caroline,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
Dear Ms. Danielle,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team