Ratings based on 1,672 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome hotel

Posted 9-Dec-2017
I stay here every time I'm in Montreal. Reasonable price, close to the Bell Centre and friendly staff
4 out of 5
Recommended
for Everyone
by A verified traveller from Sault Ste. Marie, ON

Posted 6-Dec-2017
Room was clean, staff was very friendly. Close to downtown, everything was in walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveller from nashua Mass

Posted 3-Dec-2017
Nice place to stay when in Montreal...good service convienent location
3 out of 5
by A verified traveller

Good value, good location, but dated

Posted 3-Dec-2017
Wasn’t the worst hotel, but a bit dated, the rooms do not have a fresh sent (smells like old)
2 out of 5
by A verified traveller

Very Disappointing Stay

Posted 2-Dec-2017
Cons: Cleanliness, valet service.
Location: Good location, close to Saint-Catherine street. Lots of restaurants around the area.
Quite honestly, I was extremely disappointed with my stay at this hotel. I have stayed at Best Westerns many times before and had great experiences, but this location did not deliver. I did not find the room very clean. There was a big stain on the floor and hair all over the bed when I arrived. I am a person that values cleanliness and this room was not up to my standards. As far as service is concerned, the front desk was very helpful and accommodating. The valet service, however was not very good. In addition to being rude, I asked them several times to handle my work bag with care when putting it into the vehicle, as it had my laptop in it and each morning when the valet took my bag, they threw it in the trunk, with little care or disregard for my belongings, even after I told them the bag contained a laptop. Then on Friday morning, the valet told me that I should tip him and make sure I take care of all his friends. Seriously? After showing such little care for my personal belongings, you want me to tip you? I don't think so. You didn't take care of me or my belongings, therefore, I will not "take care" of you. I have stayed at the Best Western Europa on Drummond many times and I have never had a problem. Great service and clean rooms. I took a chance on the Best Western Ville Marie, hoping it would be up to the same standard and it wasn't even close. I will not be coming back to this hotel or recommending that anyone stay here.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Nice hotel 2 blocks from excellent shopping

Posted 2-Dec-2017
Room was very clean.Updated furnishings, comfortable bed. Thought I might be kept awake by street noise, but surprisingly didnt hear a thing.Good location downtown for shopping and sightseeing. Would definately stay again
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Dec-2017
Great location close to points of interest. Great valet service - very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal Canada

Posted 27-Nov-2017
The room is great and the front desk is extremely helpful and friendly. Strongly recommended this hotel for anyone who is looking for a great place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Walkerton, ON

Great Value

Posted 23-Nov-2017
Pros: Price, location.
Stayed on guys trip. They put our rooms together with two adjoining automatically. Beds were comfy and rooms were clean and in good repair. Good location to walk to bars and restaurants. Great value for your money, highly recommended.
5 out of 5
Recommended
for Other
by A verified traveller from Moncton NB

Great hotel in downtown core

Posted 20-Nov-2017
Pros: In down town & valet parking
Location: Great Eats. In Montreal for hockey at Bell Centre
Great location. Nice hotel. Valet parking excellent