Ratings based on 1,546 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 22-Jan-2016
Overall good hotel in the heart of downtown Montreal. Clean, large rooms, good facilities, lovely cafe attached.
4 out of 5
Recommended
for Couples
by A verified traveller from Chelsea QC

Great Location

Posted 19-Jan-2016
Pros: Location
Cons: Coffee shop was cold as people entered and left.
Nothing spectacular but just what we wanted. The car attendant from Colombia was especially good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jan-2016
Pros: Emplacement idéal au centre ville
Hôtel idéal pour visiter Montréal. Proche du métro et au centre ville.
3 out of 5
by A verified traveller

Chambre très bruyante

Posted 8-Jan-2016
Chambre très bruyante, problème avec le système de chauffage et corridor d'ascenceur mal isolé
4 out of 5
Recommended
for Couples
by A verified traveller from Toronto, ON

Good location near the metro

Posted 8-Jan-2016
Pros: Location, staff, cleanliness
Cons: Loud mini-fridge
Location: Eaton Centre, Montreal Museum of Fine Arts
This is a decent hotel near the metro station, which is a nice thing to have in the winter. The staff were great. They immediately sent security to quiet a room next to us that was playing loud, terrible dance music. The room itself was nice for the most part. It was modern and clean, and the TV was actually a good size. The mini-fridge made a very loud noise though so we had to disconnect it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pierrefonds

Bruit

Posted 6-Jan-2016
Pros: Le confort des chambres, rien à redire.
Cons: Plus de personnel à la réception en période de pointe
Location: Un peu cahotique parce qu'il avait un bris d'aqueduc juste devant l'hôtel. C'était hors de leur contrôle. Circulation difficile.
Un peu buyant puisque c'était la nuit du 31 décembre 2015. Beaucoup de jeunes personnes avaient loué des chambres pour faire la fête. Aussi, il manquait de personnels à la réception.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Outdated, but comfortable

Posted 6-Jan-2016
Stayed two nights over New Years. The hotel was very busy, and had some unfortunate construction going on in front which completely blocked the front door. It took us almost an hour to find where to go just to park. The hotel is extremely dated, and we feel was over priced even though we stayed over a holiday. Hotel staff for the most part were very pleasant, however we had an issue with the remote in our room and it took 3 calls in 7 hours down to reception to get the problem resolved. The rooms were fairly clean, but the sheets were either too small for the mattress or just falling apart, because they kept falling off the corners and exposing the mattress. Overall, we had a nice time, just a few concerns that need to be addressed
3 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

This hotel was quite convenient location

Posted 5-Jan-2016
Pros: I like the location, and it is quiet and clean.
Cons: make the fan in the bathroom, to be more stronger to pull out the steam, to avoid the drops from the ceiling.
Location: well it is near the train subway, and the museums of art, and also from the main restaurants
The hotel room was clean, the only problem, was that, if you use the hot water, the fan in the bathroom is not so strong and drops will fall from the ceiling and drop off your head and your body, after you dry your self with the towel. But the TV and the view to the city street is kind of cool, I enjoyed it and everything else as well.
3 out of 5
by A verified traveller from Toronto

Terrible customer service

Posted 4-Jan-2016
When checking in, we had to wait for over 30 minutes. Once we finally arrived to our room, our taps and shower didn't appear to be working. I called down to front desk and was informed that there was a water shortage. Why weren't we informed about this during check in? We had no access to water during our first night; we couldn't shower, use the toilet or even wash our hands. IF you went and spoke directly to the front desk, they offered you a 4L jug of water. The water was not fixed until the afternoon of the next day. We were also nor given any sort of compensation for this, or even an apology. Poor customer service. Stay anywhere else.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Location

Posted 4-Jan-2016
Pros: Location
Cons: Facilities.
It's in a good location, right by McGill. Easy access to shopping and restaurants. The gym is disappointing, and the front desk took quite a while to check us in. But they provided good service and were accomodating.