Lafontaine Executive Suite, Park View  | Balcony

Reviews of Auberge de La Fontaine

Auberge de La Fontaine
1301 rue Rachel Est, Montreal, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 467 out of 734 reviews" "
Rating 8 - Good. 216 out of 734 reviews" "
Rating 6 - Okay. 33 out of 734 reviews" "
Rating 4 - Poor. 15 out of 734 reviews" "
Rating 2 - Terrible. 3 out of 734 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean. Easy check in and out. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Maha on Mar 20, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our accommodations spotlessly clean and that your check-in and check-out process was smooth and easy. We strive to provide a welcoming and hassle-free experience for all our guests. We can't wait to welcome you back for another stay in the future!

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay. Room with balcony was fantastic. Service and hospitality very lovely. Breakfast was great and very convenient. Excellent neighbourhood. Close to shops and restaurants and Metro. Would love to come back.
Stayed 3 nights in Feb 2024
Response from Christopher on Mar 13, 2024
Thank you for your comment.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean. I forgot my new iPhone in the room when we checked out. I went back half hour later. The person who cleaned the room had already found it and left it at the front desk in case we returned.
Stayed 3 nights in Feb 2024
Response from Christopher on Feb 27, 2024
Our team and I would like to thank you for your appreciation of your stay at our establishment. Concerning your phone or forgotten objects, we ask for your phone number and email in case of forget to contact the customer to inform him. We are happy that everything went well for you.Thank you very much!

10/10 Excellent

Alaaeldin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The receptionist was really helpful, friendly and professional.
Stayed 1 night in Feb 2024
Response from Christopher on Feb 26, 2024
Our team and I would like to thank you for your appreciation of your stay at our establishment.

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher on Feb 19, 2024
Merci pour la note, nous sommes ravis que vous ayez apprécié votre séjour et notre service.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful,staff. Great location. Lovely room!
Stayed 1 night in Feb 2024
Response from Maha Fora on Feb 18, 2024
Thank you very much for your kind words! We're delighted to hear that you found our staff friendly and helpful, enjoyed our convenient location, and loved your room. Your satisfaction is our top priority, and it's wonderful to know that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future for another fantastic experience.Warm regards,Staff Auberge de la Fontaine

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice, smaller hotel in the plateau on Parc la Fontaine. Very clean.
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 13, 2024
Thank you for your comment.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were accommodating and kind. They gave us great advice and we’re good ambassadors of Montréal.
Stayed 2 nights in Jan 2024
Response from Maha on Jan 20, 2024
Dear Ryan,Thank you so much for your kind words! We're delighted to hear that you found our staff accommodating and kind during your stay in Montréal. It's always our goal to provide excellent service and be helpful ambassadors for our city. If you have any more questions or need further assistance, please don't hesitate to reach out. We hope you had a wonderful time in Montréal and look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Isabelle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Jan 2024
Response from Christopher on Feb 6, 2024
Thank you!

10/10 Excellent

fredy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christopher on Feb 6, 2024
Thank you!

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christopher on Feb 6, 2024
Thank you!

10/10 Excellent

Manon

Stayed 1 night in Jan 2024
Response from Christopher Kodo on Jan 8, 2024
Merci!

10/10 Excellent

Sergey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christopher on Feb 6, 2024
Thank you!

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities
The place is very nice. But the refregirator in the tv room and the electric heating in the bedroom make a really annoying noise. It really need to be repaired or changed
Stayed 2 nights in Dec 2023
Response from Maha on Dec 24, 2023
Dear Mr. Philippe,Thank you very much for taking the time to share your thoughts on our room at Auberge de la Fontaine. We are delighted to hear that you found the place very nice.However, we are sorry to learn that the refrigerator in the TV room and the electric heating in the bedroom caused an annoying noise, causing discomfort. Please accept our sincere apologies for any inconvenience.We take your feedback seriously, and we will promptly investigate the issues you mentioned. Our technical team will be notified to address and resolve these concerns, either by repairing the appliances or replacing them as necessary.Your comfort is our top priority, and we are committed to improving your experience on your next visit. If you have any additional comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you again and provide a more enjoyable experience.Best regards,

8/10 Good

Ross, Toronto

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christopher Kodo on Jan 8, 2024
Thank you!

10/10 Excellent

Philippe

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Christopher Kodo on Jan 8, 2024
Merci!

10/10 Excellent

The

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Christopher on Dec 5, 2023
Merci beaucoup.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Christopher on Dec 5, 2023
Merci beaucoup.

8/10 Good

Antoine

Stayed 1 night in Nov 2023
Response from Christopher Kodo on Jan 8, 2024
Merci!

10/10 Excellent

Raymond

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Christopher on Nov 16, 2023
Thank you!!!

2/10 Terrible

Simon

Stayed 1 night in Nov 2023
Response from Christopher on Nov 16, 2023
Dear,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations, and we regret any inconveniences you may have encountered.We take all of our guests' feedback seriously as it helps us identify areas where we can improve. We would like to learn more about the specific issues you faced so that we can take immediate corrective action.Could you please contact us directly to discuss the issues in detail? We are committed to addressing any concerns you've raised and ensuring that our guests have a pleasant experience during their stay.We understand the value of your time, and we assure you that we are taking all necessary measures to prevent similar situations in the future.Thank you for giving us the opportunity to rectify the situation, and we hope to have the chance to welcome you back for a much more positive experience.Sincerely,

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay at this hotel. It was cosy, clean, quiet and comfortable. Great location for walking around Plateau Mont Royal, where there are restaurants, shops and great cafes. The staff were really friendly and helpful. I would absolutely recommend staying here.
Stayed 1 night in Oct 2023
Response from Tarik Bahaj on Oct 23, 2023
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay at our hotel and that it met your expectations.It's wonderful to know that you found our hotel cozy, clean, quiet, and comfortable. We take pride in providing a pleasant and relaxing atmosphere for our guests. We're also pleased that our location in Plateau Mont Royal was convenient for exploring the area and enjoying the local restaurants, shops, and cafes.Our staff is dedicated to ensuring a warm and friendly experience for all our guests, and it's fantastic to hear that you found them to be helpful. We'll be sure to pass on your kind words to our team.Thank you for recommending our hotel. We appreciate your support and hope to have the pleasure of welcoming you back on your next visit to the area. If you have any further comments or suggestions, please don't hesitate to share them with us.Safe travels, and we look forward to hosting you again in the future!Best regards,

10/10 Excellent

Catherine Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
L' Auberge de la Fontaine est un petit hôtel de qualité avec un personnel attentif.
Stayed 3 nights in Oct 2023
Response from Tarik Bahaj on Oct 23, 2023
Nous tenons à vous remercier sincèrement pour votre aimable commentaire concernant votre séjour à l'Auberge de la Fontaine. Votre retour d'expérience est précieux pour nous.Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous. Chez Auberge de la Fontaine, nous nous efforçons de fournir un service de qualité dans un environnement accueillant, et il est gratifiant de voir que nos efforts ont été appréciés. Notre personnel s'efforce constamment d'offrir un service attentif et chaleureux, et nous sommes heureux que vous l'ayez remarqué.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Auberge de la Fontaine lors de votre prochain voyage. Si vous avez d'autres commentaires ou suggestions, n'hésitez pas à nous les faire part. Votre satisfaction est notre priorité.Cordialement,

6/10 Okay

Alexandre-Olivier

Liked: Cleanliness
Average Room over priced
Underwhelming for the price payed
Stayed 1 night in Oct 2023
Response from Tarik Bahaj on Oct 23, 2023
We appreciate your feedback and are sorry to hear that you found your recent experience underwhelming given the price paid. We understand your concerns.It's important to note that your booking was made for a Friday night in Montreal, a time when the city is often fully booked due to high demand. However, we strive to provide a great experience for all our guests, and we regret that we fell short of your expectations.Your feedback is valuable to us, and we will use it to improve our services. If there are specific aspects of your stay that you feel could have been better, please do not hesitate to share them with us. We are committed to delivering the best possible experience to our guests.We hope that you might consider staying with us again in the future, and we will do our best to make your next visit more enjoyable.Thank you for choosing us, and we look forward to the opportunity to serve you better.Sincerely,

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tarik Bahaj on Oct 23, 2023
Merci beaucoup, thank you so much.

10/10 Excellent

SUSAN

Liked: Cleanliness, amenities, property conditions & facilities
Amazing and friendly service!
Stayed 1 night in Sep 2023
Response from Tarik Bahaj Directeur Général on Sep 29, 2023
Thank you so much,Warm regarrds,

10/10 Excellent

luce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good neighborhood for walking but very limited parking. Exceptional staff.
Stayed 2 nights in Sep 2023
Response from Tarik Bahaj manager on Sep 18, 2023
Thank you!!

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great and the park is a super spot to spend time. The staff were so helpful and we loved that all the rooms are slightly different. We didn't have the breakfast but it looked very enticing. The beds were comfy and the room quiet. We will return!
Stayed 2 nights in Sep 2023
Response from Maha on Sep 12, 2023
Thank you so much for your kind words! We're delighted to hear that you had a great experience during your stay with us. Our team takes pride in providing excellent service, and we're thrilled to know that you found our location, unique room designs, and comfortable beds to your liking.If you decide to join us again in the future, we'd love to have you back, and perhaps you can try our tempting breakfast. Don't hesitate to reach out if you have any special requests or need assistance with your next reservation.Looking forward to welcoming you back soon!Best regards Auberge de la Fontaine team

10/10 Excellent

Gregory P

Liked: Cleanliness, room comfort
Friendly staff, great coffee, great spot overall.
Stayed 1 night in Aug 2023
Response from Christopher on Aug 28, 2023
Thank you

10/10 Excellent

Nuzhath

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tariq, Maha and the rest of the staff were extremely kind and treated us kindly and went above and beyond to make our stay comfortable.
Stayed 4 nights in Aug 2023
Response from Christopher on Aug 28, 2023
Thank you

10/10 Excellent

Stéphane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming establishment located in an active but peaceful part of Montreal with a view of Parc La Fontaine. The staff are very friendly and helpful. Front Desk closes early but a staff member is always on site for your needs. We walked everywhere, we even walked to the Olympic Stadium (exactly 4 kms). If we go back to Montreal we will most probably stay there again.
Stayed 1 night in Aug 2023
Response from Christopher on Aug 18, 2023
thank you for your comment.

10/10 Excellent

lianna

Stayed 2 nights in Aug 2023
Response from Christopher on Aug 18, 2023
thank you!!

10/10 Excellent

lianna

Stayed 1 night in Aug 2023
Response from Christopher on Aug 18, 2023
Thank you !!!

8/10 Good

Guillaume

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We arrived a little on the early side and the host was very kind and gave us a super clean room straight away. Their parking was full but there was some still available in the surrounding streets. The building seems very well maintained for such an old one. Everything went super fine, we quite enjoyed the decor of the room as well as the comfort of the bed, the sheets were super clean and all. The only complaint that I would have is the fact we can hear a lot of noise inside the room and it definitely prevented us from having a good night of sleep unfortunately, despite a comfortable mattress and pillows. The AC was setup a bit on the warmer side, the temp of the room did not get below 23C. Otherwise overall it's a super clean and nice place to stay on the Plateau, we really enjoyed our stay despite waking up a bit tired because of the noise. We did not take the breakfast option since the hotel is about a 8 minutes walk from St-Viateur bagel which is probably the absolute best place to eat in the morning in all Montreal. The hotel is also very close to La Banquise for the poutines fans out there, it's probably the best one you will eat in your life for sure. The Mont-Royal metro station also at a very easy 10 minutes walking distance from the hotel so that is another plus. I really recommend this place, but one thing I would suggest is bring ear plugs! Otherwise this is a very nice and affordable place!
Stayed 1 night in Aug 2023
Response from Christopher on Aug 18, 2023
Merci pour le commentaire, nous allons ameliorer ce details pour que vous ayez d'agreables nuits prochainement.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
lovely hotel in a great area
The hotel is lovely, located on a beautiful park. Parking is a giant pain but it's not their fault, and they help figure it out. It is very vertical, so be aware. The rooms are very clean, having coffee on the balcony overlooking the park was wonderful, and we thoroughly enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Christopher on Aug 18, 2023
Thank you !!!

10/10 Excellent

Jaya

Stayed 2 nights in Jul 2023
Response from Christopher on Aug 18, 2023
thank you !!!

8/10 Good

Stefanie

Liked: Amenities
Stayed 1 night in Jul 2023
Response from Tarik Bahaj on Jul 11, 2023
Merci beacoup

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel looks like nothing from the outside but the rooms are very nice, spotless, and the bathroom has the usual amenities, plus waffle robes which is a nice addition. There is no elevator and parking is a matter of luck.
Stayed 2 nights in Jun 2023
Response from Tarik Bahaj on Jul 11, 2023
Thank you so much.Regards,

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Loved the park and the old homes. Parking was a real challenge. Staff was very helpful.
Stayed 1 night in Jun 2023
Response from Tarik Bahaj Directeur Général on Jun 26, 2023
Thank you!

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The warm welcome! The breakfast - such a lovely way to start the day! The overall commitment to creating a pleasant experience!
Stayed 2 nights in Jun 2023
Response from Tarik Bahaj Generel Manager on Jun 17, 2023
Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We truly appreciate your kind words and are delighted to hear that you had such a positive experience at our establishment.We pride ourselves on providing a warm and welcoming environment for all our guests, and we're thrilled that you felt that right from the moment you arrived. Our team strives to make every guest feel valued and comfortable throughout their stay, and it's gratifying to know that we succeeded in creating a pleasant and inviting atmosphere for you.We're thrilled that you enjoyed our breakfast offerings! We believe that a delicious and satisfying meal is the perfect way to start the day, and it's fantastic to hear that you found it lovely. We make it a priority to provide a variety of options to cater to different tastes and dietary preferences, and we're glad it left a positive impression on you.Your kind words about our overall commitment to creating a pleasant experience mean a lot to us. We continuously work hard to ensure that every aspect of our guests' stay exceeds their expectations, and your feedback is a great source of motivation for our team.Once again, we genuinely appreciate your feedback and the time you've taken to share your positive experience. It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

8/10 Good

Dan

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2023
Response from Tarik Bahaj Generel Manager on Jun 17, 2023
Merci

10/10 Excellent

Idir

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tarik Bahaj on Jun 8, 2023
Merci Beaucoup!

10/10 Excellent

Nassim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice boutique hotel! The staff was very kind and welcoming. Overall fantastic stay, will definitely come back!
Stayed 1 night in May 2023
Response from Tarik Bahaj Directeur Général on Jun 6, 2023
Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay at our boutique hotel. Our team takes great pride in providing excellent service and making our guests feel welcomed. We appreciate your recognition of our staff's kindness and hospitality. It's wonderful to know that you had a fantastic experience, and we would be thrilled to have you as our guest again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a two night stay and found all of the staff provided excellent customer service and were more than eager to ensure our stay was a great experience. Would highly recommend a stay here.
Stayed 2 nights in May 2023
Response from Tarik BAHAJ General Manager on May 24, 2023
Dear Michael,Thank you for taking the time to share your feedback about your recent two-night stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that our staff provided you with excellent customer service throughout your visit. Ensuring our guests have a great experience is our top priority, and it's wonderful to know that our team went above and beyond to make your stay enjoyable.We take pride in delivering exceptional service and creating a welcoming environment for our guests, so it's gratifying to receive your recommendation. Your positive endorsement means a lot to us and serves as a testament to the hard work and dedication of our staff.We look forward to welcoming you back in the future and providing you with another memorable experience. If there's anything we can do to further enhance your next stay, please don't hesitate to reach out to us. Thank you once again for choosing our hotel, and we appreciate your valuable feedback.Best regards,

6/10 Okay

Ryan

Stayed 1 night in May 2023
Response from Tarik Bahaj Generel Manager on Jun 17, 2023
Merci

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Tarik on May 19, 2023
Merci beaucoup.Bien cordialement,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Friendly staff and nice stays
Staff members here made my stay here peaceful and pleasant, especially Majda at the front desk, my flight was delayed and she waited until almost 8pm for me to arrive, check in and pick up the room keys smoothly. My stays here were pleasant overall. I wasn't able to turn on the AC in my room because AC for rooms on the 3rd floor had to switched on by a staff member in the lock box where central control panel is located, and the staff member on-call in the evening was very helpful and quick to address my request. I lost a facial foaming net during my stay as I might have left it behind when packing switching rooms, but that's not a big deal. Overall, cleaning lady did an okay job of cleaning the room and making my bed.
Stayed 1 night in May 2023
Response from Tarik on May 19, 2023
As the General Manager of Auberge de la Fontaine, I would like to thank you for taking the time to share your feedback about your stay at our hotel. I am delighted to hear that our staff members, especially Majda at the front desk, made your stay peaceful and pleasant. It's wonderful to know that she provided excellent service by waiting for your late arrival and ensuring a smooth check-in process.I apologize for any inconvenience you experienced regarding the AC in your room. Our policy of having the AC for rooms on the 3rd floor switched on by a staff member aims to ensure efficient control and energy management. However, I'm glad to hear that the on-call staff member in the evening was helpful and quick to address your request.We apologize for the loss of your facial foaming net. While it may not be a big deal, we understand the importance of our guests' belongings and will do our best to improve our procedures to prevent such incidents in the future.Your comment about the cleaning service is duly noted. We strive for excellence in maintaining cleanliness and ensuring guest comfort, and we appreciate your feedback. We will review our procedures to ensure a consistently high standard of cleanliness and service.Once again, I would like to express my gratitude for choosing Auberge de la Fontaine and for providing your valuable feedback. We value your patronage and will continue to work hard to provide you and our future guests with a pleasant and memorable experience. If there is anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Excellent

Payam

Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2023
Response from Tarik Bahaj General Manager on Apr 25, 2023
Thank you so much,Regards,

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, amenities
This is a beautiful property. We arrived very late and were able to access the off hours key with no problem. To our delight, the room was a perfect temperature and there was soft music playing. The shower is the best one that I’ve experienced in my travels - forceful soaker…loved it!! We immediately fell asleep on the very comfy bed. In the morning, we were greeted with a happy Bonjour and a beautiful breakfast spread including fruit, yogurt, hard boiled eggs, quality cheese, bagels, juice, and exceptional coffee. The staff were all friendly and courteous. I highly recommend this hotel to anyone staying in Montreal. (Note that there are stairs up to the rooms, so pack light! 😀)
Stayed 1 night in Apr 2023
Response from Tarik Bahaj General Manager on Apr 25, 2023
Thank you so much,Regards,

10/10 Excellent

sylvain, boucherville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Très belle découverte cette Auberge
Stayed 1 night in Mar 2023
Response from Christopher on Mar 10, 2023
Merci!