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Reviews of Best Western Laval-Montreal

Best Western Laval-Montreal
3655 Aut Des Laurentides, Laval, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1042 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 341 out of 1042 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 69 out of 1042 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 23 out of 1042 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 30 out of 1042 reviews" "
" "2 - Terrible 3%

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Good

Dominique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is areally nice hotel close to everything, the only negative thing the bed are too soft
Stayed 3 nights in Jan 2023
Response from Tiziana on Jan 25, 2023
Merci d'avoir répondu à notre questionnaire concernant votre récent séjour dans notre établissement.Votre présence parmi nous est très importante, et vos commentaires le sont tout autant. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous pouvons nous améliorer, vous nous aidez à vous offrir une expérience de meilleure qualité, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez bientôt séjourner chez nous.Si, à l'avenir, je peux vous aider d'une quelconque manière, n'hésitez pas à me contacter au 1 450 681 9000 poste 407.Encore une fois, merci d'avoir pris le temps de répondre à notre questionnaire. Nous apprécions votre fidélité à notre marque.Cordialement,Manoucka ThermelusDirectrice de la Réception/Front Desk ManagerBest Western Laval-Montreal

10/10 Excellent

Francine, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what I needed. The staff was excellent.
Stayed 1 night in Jan 2023
Response from Tiziana on Jan 25, 2023
Merci d'avoir répondu à notre questionnaire concernant votre récent séjour dans notre établissement.Votre présence parmi nous est très importante, et vos commentaires le sont tout autant. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous pouvons nous améliorer, vous nous aidez à vous offrir une expérience de meilleure qualité, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez bientôt séjourner chez nous.Si, à l'avenir, je peux vous aider d'une quelconque manière, n'hésitez pas à me contacter au 1 450 681 9000 poste 407.Encore une fois, merci d'avoir pris le temps de répondre à notre questionnaire. Nous apprécions votre fidélité à notre marque.Cordialement,Manoucka ThermelusDirectrice de la Réception/Front Desk ManagerBest Western Laval-Montreal

10/10 Excellent

jean pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Jan 2023
Response from Tiziana on Jan 21, 2023
Merci d'avoir répondu à notre questionnaire concernant votre récent séjour dans notre établissement.Votre présence parmi nous est très importante, et vos commentaires le sont tout autant. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous pouvons nous améliorer, vous nous aidez à vous offrir une expérience de meilleure qualité, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez bientôt séjourner chez nous.Si, à l'avenir, je peux vous aider d'une quelconque manière, n'hésitez pas à me contacter au 1 450 681 9000 poste 407.Encore une fois, merci d'avoir pris le temps de répondre à notre questionnaire. Nous apprécions votre fidélité à notre marque.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent service, great price
Response from emi on Jan 16, 2023
Good morning, Thank you so much for your comment!Hope to see you very soon again!Have an amazing day!

10/10 Excellent

Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Quick and easy checkin. Clean and modern facilities.
Stayed 1 night in Jan 2023
Response from emi on Jan 16, 2023
Good morning,Thank you so much for your comment!Hope to see you soon!Have an amazing day!

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine but was pretty annoying all the noices outside .
Response from emi on Jan 9, 2023
Thank you for your comment

10/10 Excellent

Mebel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Clean and quiet!
Stayed 1 night in Jan 2023
Response from Tiziana on Jan 5, 2023
Thank you for your positive feedbacks.

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness and friendly attitude of the property.
Stayed 1 night in Dec 2022
Response from Tiziana on Dec 28, 2022
Thank you for your positive feedbacks.Happy Holidays

8/10 Good

Dondel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, a good place to stay.
Stayed 1 night in Dec 2022
Response from Tiziana on Dec 19, 2022
Thank you for your positive feedbacks.

8/10 Good

ROSETTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and hardwood in room! Friendly staff
Stayed 1 night in Dec 2022
Response from Ian on Dec 19, 2022
Thank you for you review! We appreciate your feedback.

10/10 Excellent

KEVORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Response from emi on Dec 4, 2022
thank you for your comment

10/10 Excellent

Stacy-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Quiet. Excellent breakfast.
Stayed 2 nights in Nov 2022
Response from Ian on Nov 24, 2022
Thank you for the feedback on your stay. We hope to see you again soon!

10/10 Excellent

Jaroslaw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and clean. Good breakfast.
Stayed 1 night in Nov 2022
Response from Tiziana on Nov 12, 2022
Thank you for your positive feedbacks.

10/10 Excellent

gale

Liked: Cleanliness, staff & service, property conditions & facilities
So clean So comfortable Room was awesome and smelled wonderful
Response from Tiziana on Nov 7, 2022
Thank you for the positive feedbacks.Thank you for choosing to stay with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, not much around..
Stayed 1 night in Oct 2022
Response from Tiziana on Oct 31, 2022
Thank you for your positive feedbacks.

10/10 Excellent

Diane

Stayed 1 night in Oct 2022
Response from Tiziana on Oct 31, 2022
Thank you for choosing to stay with us.

10/10 Excellent

Dana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and very kind staff. Would not hesitate to stay here again.
Stayed 2 nights in Oct 2022
Response from Tiziana on Oct 29, 2022
Thank you for having the time to give us your feedback of your stay.Thank you for choosing to stay with us.We look forward to seeing you again.

8/10 Good

Pierre and Marie

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It’s was ok, the staff was very kind and polite
Stayed 4 nights in Oct 2022
Response from emi on Oct 27, 2022
Thank you so much!We hope to see youu soon!

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2022
Response from emi on Oct 27, 2022
Thank you so much!We hope to see you again!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Eileen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cleanlynes
Stayed 1 night in Oct 2022
Response from emi on Oct 15, 2022
Thank you so much for your comment. we are happy you enjoyed your stay, we hope to see you soon by us again!

10/10 Excellent

Ross

Stayed 1 night in Oct 2022
Response from Tiziana on Oct 14, 2022
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 1 450 681 9000 poste 407.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Manoucka ThermelusDirectrice de la Réception/Front Desk ManagerBest Western Laval-Montreal

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond friendly reception staff. Pool was super clean and breakfast included was really yummy
Stayed 1 night in Oct 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

8/10 Good

Gilles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and simple accommodation!
Stayed 1 night in Oct 2022
Response from Tiziana on Oct 7, 2022
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 1 450 681 9000 poste 407.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Manoucka ThermelusDirectrice de la Réception/Front Desk ManagerBest Western Laval-Montreal

10/10 Excellent

michel

Stayed 1 night in Oct 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

6/10 Okay

Nadine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean but had paper thin walls. You could hear every little thing when people were walking by your room, however you couldn't hear the traffic outside which was great. The complimentary breakfast was actually amazing... it tasted great, was hot and had great variety. I didn't like that you couldn't hook up an HDMI cable to the TV. I have never been to a hotel where this couldn't be done. I always bring my laptop so I can watch my own movies but this absent feature made that impossible to do which was extremely disappointing. I was also unimpressed that our room (that we pre-paid for) was given away to someone else and they ended up giving us a completely different room with no offered discount for the inconvenience. Our room had a strange odor to it as well (maybe an odd scented cleaning product?) and I didn't find the pillows overly comfortable and woke up with a sore neck. The hotel also had a pool which we didn't use, but from what I could tell the pool looked very clean. Overall the hotel was okay but a bit pricey for what you are getting. Pros: free wifi, free breakfast that's actually really good, pool, clean rooms, can't hear the vehicle traffic. Cons: a bit pricey for the quality, lobby staff seemed a bit disorganized, thin walls, not the most comfortable beds/pillows, if you're planning on connecting an HDMI cable to watch your own movies... just forget it.
Stayed 2 nights in Sep 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments.

10/10 Excellent

Mona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
One of the best restaurants I stayed in, welcoming staff, beautiful and clean room, excellent breakfast, and very convenient location. We will only stay in this hotel when we visit Montreal area.
Stayed 1 night in Sep 2022
Response from emi on Oct 3, 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good.
Stayed 1 night in Sep 2022
Response from emi on Oct 3, 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback

10/10 Excellent

Delbina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had room 119. As of 6AM there was the noise of what sounded like a sliding door or a cart rolling on a tile floor every minute or two. I told the front desk when I checked out, and then I noticed the sliding front doors of the lobby which worked automatically. My room was almost below this, so I believe that is where this disturbing noise was coming from. Otherwise everything was fine.
Stayed 1 night in Sep 2022
Response from emi on Oct 3, 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback

10/10 Excellent

Michel

Stayed 1 night in Sep 2022

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I should have been advised that their was no room service daily unless requested, why do I need to remember this, so when I returned from work, nothing is done. That was very disappointing!
Stayed 3 nights in Sep 2022
Response from emi on Oct 15, 2022
We are sorry for that.

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was located besides the elevator, and it was very noisy.
Stayed 1 night in Sep 2022
Response from emi on Oct 15, 2022
We are sorry that you had to take the last room we had availeble

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience, rip off, worst customer service
Stayed 1 night in Sep 2022
Response from emi on Oct 15, 2022
we are sorry you feel that way

2/10 Terrible

Pankaj

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
LETS JUST NOT TALK ABOUT IT
Stayed 3 nights in Sep 2022
Response from emi on Sept 16, 2022
Thank you for your commentHave a great day Pankaj!

10/10 Excellent

Manfred

Stayed 1 night in Sep 2022

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the room with the balcony on the 3rd floor overlooking the atrium.
Stayed 1 night in Sep 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and comfortable. Close to highway so easy to get to. Close to Place Bell for events.
Stayed 1 night in Sep 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

2/10 Terrible

sagar

Disliked: Cleanliness
No housekeeping service, even if your stay is much longer. Dirty rooms, they smell bad, ACs are outdated making noise.
Stayed 3 nights in Sep 2022
Response from Mgmt on Oct 10, 2022
Hi Sagar,We apologize for the inconvenience but we could have been more helpful if you had come to the frontdesk asking for any assistance.RegardsVeshna

10/10 Excellent

Roderick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the place was very clean. Comfortable bed and good hot breakfast buffet.
Stayed 2 nights in Sep 2022
Response from emi on Sept 13, 2022
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jiheng

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in Sep 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the front desk so nice cheerful and helpful!
Stayed 2 nights in Sep 2022
Response from emi on Sept 9, 2022
Thank you so much for your comment and have stayed with us!This is like your home, hope to see you soon !

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Tiziana on Sept 6, 2022
Merci d'avoir répondu à notre questionnaire concernant votre récent séjour dans notre établissement.Votre présence parmi nous est très importante, et vos commentaires le sont tout autant. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous pouvons nous améliorer, vous nous aidez à vous offrir une expérience de meilleure qualité, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez bientôt séjourner chez nous.Si, à l'avenir, je peux vous aider d'une quelconque manière, n'hésitez pas à me contacter au 1 450 681 9000 poste 407.Encore une fois, merci d'avoir pris le temps de répondre à notre questionnaire. Nous apprécions votre fidélité à notre marque.Cordialement,Manoucka ThermelusDirectrice de la Réception/Front Desk ManagerBest Western Laval-Montreal

8/10 Good

YOHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent.
Stayed 1 night in Sep 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for a business trip. It was conveniently located near where I need to go. Friendly staffs. Will be back again.
Stayed 2 nights in Aug 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

6/10 Okay

Hossein Ali

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Aug 2022

8/10 Good

hassan

Stayed 2 nights in Aug 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.

10/10 Excellent

Shakila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Aug 2022
Response from emi on Aug 31, 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noisy, in the halls, other than that, nice
Stayed 2 nights in Aug 2022
Response from emi on Aug 30, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful
Stayed 1 night in Aug 2022
Response from Tiziana on Aug 26, 2022
Thank you for choosing to stay with us.We are glad that you enjoyed your stay at our property.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff
Stayed 1 night in Aug 2022
Response from emi on Oct 11, 2022
Good morning,Thank you so much for your comments. We are so glad that you enjoyed your experience with us.