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Staybridge Suites Montgomeryville, an IHG Hotel – Avis

3 out of 5
Staybridge Suites Montgomeryville, an IHG Hotel
119 Garden Golf Blvd, North Wales, PA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 442 avis sur 770." "
Note de 8 – Bien, d’après 155 avis sur 770." "
Note de 6 – Acceptable, d’après 77 avis sur 770." "
Note de 4 – Médiocre, d’après 45 avis sur 770." "
Note de 2 – Terrible, d’après 51 avis sur 770." "

8,8/10

Propreté

8,6/10

Service et personnel

7,2/10

Commodités

8,8/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un hôtel parfait pour la famille, chambre spacieuse, service rapide, à y retourner sans hésiter!
Séjour de 7 nuits en décembre 2019
Neil McGarry a répondu le 21 févr. 2020
Hello, Sorry for the delayed response, but we wanted to personally thank you for taking the time to give us your feedback and very kind words about our hotel and staff. It makes us very happy to see that our high standards were met during your stay here with us. Again, thank you very much for the kind words and we hope to see you soon here again at Staybridge Suites in Montgomeryville. Have a great Day! Sincerely, Neil McGarry Assistant General Manager.

10/10 – Excellent

Jerome

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en août 2019

10/10 – Excellent

Stéphanie, Québec, Canada

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très propre et très agréable. Seul bémol nous étions 6 et le canapé lit n'est prévu que pour 1 personne.
Manager a répondu le 3 sept. 2015
Dear Stéphanie, We appreciate you taking the time to leave us this five star review! Thank you for noting the overall cleanliness of the hotel. I’m happy that you had a positive experience. On future visits I recommend booking our two bed room suites. It is much more spacious and would easily be able to accommodate six people. Once again, thank you for your feedback and sharing your positive experience with us. We hope to see you again in the future! Warm regards, Everett N. Operation Manager

10/10 – Excellent

fabrice dehaene

Points forts : Propreté, service et personnel et confort de la chambre.
Hotel incroyable
piscine, jacuzzi, plusieurs repas gratuits avec boissons (y compris alcool) pour se rencontrer , barbecue, chambre superbe, que demander de plus ? personnel attentif, poli, courtois, pas de fausses notes, superbe

6/10 – Acceptable

Billie

Points forts : Propreté
Séjour de 1 nuit en avril 2024
Hank a répondu le 20 avr. 2024
Dear BillieThanks for posting a review of your stay at Staybridge Suites Montgomeryville. We appreciate your business and hope to see you again.

6/10 – Acceptable

Nancy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
We were pleased with the newness and cleanliness of the property and room. Our complaint with the room was the heating/cooling system. We could not keep the room comfortable. The other complaint was the breakfast. Both mornings we came down to the coffee being empty , wee noticed ants on the food counter and the 2nd morning there were no clean dishes and no coffee. My suggested would be that one staff member is always out looking to replace and refill items. Maybe just not enough staff to handle it.
Séjour de 2 nuits en avril 2024
Hank a répondu le 20 avr. 2024
Dear Nancy.Thanks for posting your review of the Staybridge Suites Montgomeryville. Thank you for providing feedback on the issue in your room. We had maintenance look at the HVAC system in your room.Weekends are really difficult with the large crowds of people attending breakfast.. Your suggestions are helpful and I will discuss them with the General Manager.

2/10 – Terrible

Pablo

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Nothing they offered I found dirty socks in the hallway the dirty pool out of service too much noise in the surrounding rooms in reception I found a group of noisy people
Séjour de 1 nuit en avril 2024
Hank a répondu le 15 avr. 2024
Hello Pablo:Thanks for posting your review of the Staybridge Suites Montgomeryville. Please accept my apology for the clothing articles you found in the hallway. That should have been cleaned up.The pool is out of service and under repair. Guests using public spaces can be loud sometimes. I apologized that you had to deal with that.Thank you,

2/10 – Terrible

sheri

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hank a répondu le 15 avr. 2024
Dear Sheri:Thanks for posting your review of the Staybridge Suites Montgomeryville. I sincerely apologize that your stay was not acceptable.Thank you,

2/10 – Terrible

Lucy

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bathtub was moldy and stained, carpet was covered in crumbs, generally unclean, laundry room had only one working washer and no working dryers, “gym” was just 4 cardio machines, drinking fountains not working, soda fountain and juice fountain at breakfast not working
Séjour de 1 nuit en avril 2024
Hank a répondu le 13 avr. 2024
Dear Lucy:Please accept my sincere apology for the condition of your room. I will investigate why it was not properly cleaned.

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was perfect . The only thing that wasn’t the best was breakfast. We arrived 45 minutes before the end and there was not much left out. Otherwise everything was great! We arrived late after an event to check in. The front desk was courteous and helpful.
Séjour de 1 nuit en avril 2024
Hank a répondu le 8 avr. 2024
Hello Melissa:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your kind words and hope to see you again.

10/10 – Excellent

Amar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean property and excellent customer service keep up the good work
Séjour de 2 nuits en mars 2024
Hank a répondu le 2 avr. 2024
Hello Amar:Thanks for the great review. We appreciate your business and hope to see you again.

2/10 – Terrible

Ernestine

Points faibles : Propreté, commodités et état et installations de l’hébergement.
The whole hotel was unkept. Everything was old and ran down. Rugs throughout the hotel were dirty, there was blood stains on my rug, it looked fresh. Pool was broken for over a year or more.. I wouldn't recommend this hotel.
Séjour de 2 nuits en février 2024
Hank a répondu le 25 mars 2024
Hello Ernestine:Thank you for posting a review of your stay at the hotel. We appreciate your comments and are working hard to improve the condition of the hotel.

10/10 – Excellent

Meaghan

Voyage de couple, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the social hour, amazing choices for continental breakfast as well, very kind and attentive staff, very clean and comfortable rooms with great TV channels, my one and only gripe is that the pool was closed!! Otherwise our best stay in the area by far
Séjour de 9 nuits en mars 2024
Hank a répondu le 13 mars 2024
Hi Meaghan:We are very happy you enjoyed your stay at Staybridge Suites Montgomeryville. Thank you for the kind words and we hope to see you again.

10/10 – Excellent

Nikolay, Ocean Pines

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean, friendly staff, did not like the absence of a bar on Saturday evening
Séjour de 1 nuit en mars 2024
Hank a répondu le 6 mars 2024
HI Nikolay:We appreciate that you posted a review of your recent stay with us. Thank you and we hope to see you again.

2/10 – Terrible

Brian, South Bloomfield

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was by far the worst hotel I have every stayed in during my 45 years of travelling. EVERY SINGLE THING WAS BROKEN 1) TV in main dining room :: broken 2) Pool and Hot Tub :: broken 3) Front door :: broken 4) Laundry :: broken 5) Pantry :: empty
Séjour de 2 nuits en février 2024
Hank a répondu le 13 mars 2024
Hello Brian:Please accept my sincere apology for the issues you faced during your recent stay.

4/10 – Médiocre

Petra

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Pool was not open bathroom didn’t have water for a good part of the day bathroom floor and bathtub dirty housekeeping didn’t come til late afternoon
Séjour de 2 nuits en février 2024
Hank a répondu le 14 févr. 2024
Hello Petra:Thanks for posting a review on your stay at Staybridge Suites Montgomeryville. Please accept my apologies for the pool not being open. We appreciate your taking the time to post your review.

4/10 – Médiocre

Valerie

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Generally was not well kept with outside locked doors often propped. Breakfast was late and not fully presented (ie utensils and food were missing). We were charged for parking without being told. When we asked for a receipt, we were refused, saying that Expedia would provide it. We found out about the parking charge only after getting our credit card bill.
Séjour de 2 nuits en janvier 2024
Hank a répondu le 14 févr. 2024
Dear Valerie:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the failure of our team members to be more informative and helpful.

2/10 – Terrible

Nancy

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
awful, stained and dirty rooms with mold all over the bathroom
Séjour de 2 nuits en décembre 2023
Hank a répondu le 30 janv. 2024
Hello NancyThank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apologies for the condition of your room. I will identify the room and place it on the list for deep cleaning.

10/10 – Excellent

LESLIE H

Séjour de 3 nuits en janvier 2024
Hank a répondu le 22 janv. 2024
Hi Leslie:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your kind words and hope to see you again.

4/10 – Médiocre

Heidi

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No pool or spa as advertised.
The advertised pool and hot tub are closed. The breakfast as presented bill be bypassed including the pre-cooked eggs.
Séjour de 1 nuit en janvier 2024
Hank a répondu le 22 janv. 2024
Hello Heidi:Please accept my apologies as the repairs of the pool are taking longer than we had hoped. We are working to get the pool up and running as soon as possible.

10/10 – Excellent

Leah

Séjour de 1 nuit en décembre 2023
Hank a répondu le 22 janv. 2024
Leah:Thank you for a great review. We sincerely appreciate that you took the time to review the hotel. We hope to see you again.

8/10 – Bien

Robert

Séjour de 1 nuit en décembre 2023
Hank a répondu le 9 janv. 2024
Hi Robert:Thanks for taking the time to review your recent stay at Staybridge Suites Montgomeryville. We hope to see you again.

8/10 – Bien

Jessica

Points forts : Propreté
Séjour de 1 nuit en décembre 2023
Hank a répondu le 18 déc. 2023
Hi JessicaThanks for the great review. we hope to see you again.

2/10 – Terrible

Yootaek

Points faibles : Propreté, service et personnel
Séjour de 1 nuit en novembre 2023
Hank a répondu le 18 déc. 2023
Dear Theresa Ryhal,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites PHILADELPHIA- MONTGOMERYVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 215 393 8899 or hank.mcpartland@aimbridge.com.Sincerely,Hank McPartland Asst. General Manager

10/10 – Excellent

Abel

Séjour de 1 nuit en novembre 2023
Hank a répondu le 9 janv. 2024
HI Abel:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your thoughts and hope to see you again.

2/10 – Terrible

Salvatore

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Little bugs flying around room. Bad odor in the room. The TV was the worst.
Séjour de 4 nuits en octobre 2023
Hank a répondu le 29 oct. 2023
Dear Salvatore,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites PHILADELPHIA- MONTGOMERYVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 215 393 8899 or hank.mcpartland@aimbridge.com.Sincerely,Hank McPartland Asst. General Manager

10/10 – Excellent

Philip

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very comfortable stay.
Séjour de 3 nuits en octobre 2023
Hank a répondu le 24 oct. 2023
Hi Philip:Thanks for posting your review of Staybridge Suites Montgomeryville. We appreciate your kind words, and hope to see you again.

4/10 – Médiocre

Robert

Points forts : Service et personnel
Points faibles : Propreté
Disappointed
I wanted to stay closer to my son and family so I had a choice of Hampton Inn or Staybridge Suites. There are many Hampton Inns in the area so I thought I’d try Staybridge. We recently moved away from the area, so when we return for appointments or whatever, we normally stay at Normandy Farm Hotel a few miles away and we pick up our 6 yr old granddaughter to come swim then take her out to dinner. This hotel advertised an info-or pool but after we got there, we found out the pool wasn’t open. She was quite disappointed. When we checked in, the room had a pretty bad odor, it was like a cheap cleaning product or deodorizer. The room was worn, paint was chipped, refrigerator was rusty and stained on themselves. The desk chair was arm wax broken, the fake leather finish on the seat was totally worn off. (the same worn material was found on all of the chairs in the lounge/dining area.) The tub had a constant drip, the soap pumps in the shower didn’t pump properly. The hairdryer only worked in one setting and when I looked at it, the side of the unit was melted through from an electrical short. Obviously we won’t be staying there again. I’m not sure if we’ll try the Hampton Inn that shares the parking lot or just go back to where we know it’s clean, safe, and smells good.
Stained, rusted refrigerator
Desk chair with broken arm and worn-through “pleather”
Séjour de 1 nuit en octobre 2023
Hank a répondu le 21 oct. 2023
Hello Disappointed,Thank you for posting review of Staybridge Suites Montgomeryville. I will have maintenance in your room immediately to repair the necessary items. Please accept my sincere apology.

8/10 – Bien

Sabrina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
Hank a répondu le 21 oct. 2023
Hi Sabrina:Thank you for posting a review of the Staybridge Suites Montgomeryville. We hope to see you again soon.

10/10 – Excellent

Jongmi

Séjour de 4 nuits en octobre 2023
Hank a répondu le 21 oct. 2023
Dear Jongmi,Thank you for posting a review of your recent stay. We appreciate the kind words and hope to see you again.

8/10 – Bien

Keith

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
We only stayed to sleep since we were helping out brothers to be able to sell his house. Quite busy. After hard work, we really relaxed there! The room was very nice. Walking around the hotel and notice the rug was not vacuum. It was not so good. Short staffed. BUT in general we were very happy about with the room.
Séjour de 2 nuits en septembre 2023
Hank a répondu le 21 oct. 2023
Hi Keith,Thanks for your review. We take your comments seriously and will take all necessary steps to insure that proper cleaning procedures are followed.

6/10 – Acceptable

Joshua

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Understaffed
Took over 25 minutes to check in. No one could even answer the phone while I was at front counter. I don't blame it on the girl that checked me in. I blame it on management for only having 1 employee on at 6:00pm. Making 1 employee take care of current guest and trying to check people in is terrible idea. Guest shouldn't be made to wait that long with talking to no one couldn't even answer phone she was too busy, and employees shouldn't be treated that way. You set her up for failure and having to deal with upset guest because of management. I won't be staying here again for business.
Séjour de 4 nuits en septembre 2023
Hank a répondu le 3 oct. 2023
Dear Joshua:Thank you for posting a review of your recent stay. I apologize that your check-in took so long. There are times when many guests arrive at the same time and the FD team is challenged. I will discuss staffing levels with the General Manager and note your comments in our discussion. Thank you for bringing your concerns to our attention.

8/10 – Bien

lars duelund

Voyage d’affaires
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 5 nuits en août 2023
Hank a répondu le 10 sept. 2023
Dear lars duelund Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate you taking the time and hope to see you again.

10/10 – Excellent

Amaresh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable stay
Séjour de 1 nuit en septembre 2023
Hank a répondu le 5 sept. 2023
Hello Amaresh:Thanks for the great review, we are happy you enjoyed your stay and hope to see you again.

4/10 – Médiocre

Cynthia

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
No breakfast, pretty dirty. Moldy coffee packets in coffee machine.
Séjour de 1 nuit en août 2023
Dawn a répondu le 30 août 2023
Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the problems you faced during your stay. We are making every effort to improve our services.

4/10 – Médiocre

Lina

Séjour de 2 nuits en août 2023
Hank a répondu le 10 sept. 2023
Hello Lina:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your comments and want you to know we are working to make the hotel the best it can be.

10/10 – Excellent

Kimberly

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A Nice hotel
Happy with my stay. It was convenient to where I needed to be. I would stay here again when in the area.
Séjour de 1 nuit en août 2023
Hank a répondu le 27 août 2023
Hi Kimberly,Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your kind words which I will share with the staff. We hope to see you again.

2/10 – Terrible

Hubert H.

Voyage en famille
Points faibles : Commodités
Why did you put us in a room that had a broken ac system? Why was there only one bath towel for two people? Have you ever heard of inspecting a room before before putting a person in it? Other family members were with us staying in your hotel and there was something that didn’t work or was missing in their rooms as well. We rented a board room in your hotel for an outrageous fee which was a bare bones room. The lobby area was always hot and stuffy. In conclusion I would NEVER recommend your hotel to anyone. Totally over priced for what you received. Also I forgot to mention the room was never serviced once for anything. Not even a clean towel!
Séjour de 5 nuits en août 2023
Hank a répondu le 22 août 2023
Hubert HThank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the issues you faced. We are committed to improving the quality of this hotel, and work each day to make progress.

4/10 – Médiocre

Patricia MI

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
The stained carpeting and upholstery was a total turnoff to us. The condition of the chairs in the breakfast area was insulting. There is a lovely patio but unfortunately the garbage smelled so sitting at one end was not possible. There were other smells inside (dirty mop smell) that were not acceptable. The building is attractive and the rooms were comfortable but I would stay there again.
Séjour de 3 nuits en août 2023
Hank a répondu le 22 août 2023
Patricia MIThank you for posting a review of your recent stay. I sincerely apologize for the problems you encountered which detracted from your stay. We are working diligently to improve the service provided to all guest.

10/10 – Excellent

Kim

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Yvonne is the best
Yvonne at the front desk was amazing in helping me check in., She is professional, extremely kind and an overall lovely lady
Séjour de 1 nuit en août 2023
Dawn a répondu le 13 août 2023
Thank you for your exceptional score. We here at the Staybridge Suites strive to do our best.Yvonne is wonderful, we agree!

8/10 – Bien

David

Séjour de 1 nuit en juillet 2023
Hank a répondu le 22 août 2023
DavidThanks for posting a review of your recent stay. We hope to see you again soon.

10/10 – Excellent

Jaehee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2023
Hank a répondu le 22 août 2023
Thanks for posting a review of Staybridge Suites Montgomeryville. We appreciate you taking the time to do so and hope to see you again.

4/10 – Médiocre

Janathyn

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Very run down - towels so thin and scratchy - stains on carpet -
Séjour de 1 nuit en juillet 2023
Hank a répondu le 22 août 2023
Janathyn:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the problems you faced during your stay. We are making every effort to improve our services

6/10 – Acceptable

Stephanie

Points faibles : Service et personnel, état et installations de l’hébergement
There was no AC in any of the common areas. The staff was less than helpful. When i arrived at the hotel (prior to 3pm check in) i asked if the room was ready. I was instantly told no without even looking into it. I understand check in is at 3 but to be told no without looking is frustrating. When asked for bedding for pullout sofa I was looked at like I was asking for something out of the norm. I asked for regular cream cheese at breakfast and was told no but when pressed they asked another employee and it was found.
Séjour de 1 nuit en juin 2023
Hank a répondu le 13 août 2023
Hello Stephanie,Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. I apologize that the staff you encountered was not welcoming. We will re-train the team members who you interacted with.Sincerely,

8/10 – Bien

Emma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 10 nuits en juin 2023
Hank a répondu le 24 juin 2023
HI Emma:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your review and I will share it with the staff.

6/10 – Acceptable

Peter

Séjour de 1 nuit en juin 2023
Hank a répondu le 24 juin 2023
Hello Peter:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We hope to do better when you come to visit again.

2/10 – Terrible

Lynne

Voyage en famille
Points faibles : Service et personnel
Séjour de 3 nuits en juin 2023
Hank a répondu le 19 juin 2023
Hello Lynne:Thank you for posting a review of the Staybridge Suites.

4/10 – Médiocre

Jessica

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Terrible breakfast, clean hotel
The breakfast was the most disappointing aspect of this stay. We were there all week and the coffee was full of grounds, breakfast was not ready at 6:30am, eggs were dry and crunchy, no milk for 3 of the days. The only thing reliably good to eat was the yogurt and granola and the waffles. This was a very disappointing breakfast. Otherwise, the hotel was clean, rooms were cleaned each day and the staff was friendly.
Séjour de 7 nuits en juin 2023
Hank a répondu le 14 juin 2023
Hello Terrible breakfast,Thanks for posting a review of your stay at Staybridge Suites Montgomeryville. I sincerely apologize that you were unhappy with the performance of our breakfast team members. I will discuss your comments with senior management to improve the service provided at breakfast.

4/10 – Médiocre

Gordon

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Very poorly run hotel. Not recommended
Room for four with large closet, but only 2 hangers; and front desk has no hangers. Sleeper sofa had no sheet or blanket; and front desk has no key to the linen closet. Pool is listed as an amenity, but has been closed for a long time. Dinner in lobby, but only 3 nights a week?!? Room was nice, but this is a terribly run hotel. Very disappointing. Not recommended.
Séjour de 7 nuits en mai 2023
Hank a répondu le 11 juin 2023
Hello Gordon:Thank you for posting a review of the Staybridge Suites Montgomeryville. I sincerely apologize for all of the challenges you faced during your stay. Specifically that the front desk was not able to help you when you needed it. I will discuss this matter with senior management to make sure our team members better understand their responsibilities.

2/10 – Terrible

Mary

Points faibles : Service et personnel
Horrible
Hotel bumped us from our room. They sent a generic email 3 hours before we were supposed to check in. No phone call even though my phone number was on. Got to the hotel and we're told there were no other rooms available. The girl at the front desk was no help. Horrible experience.
Séjour de 1 nuit en juin 2023
Hank a répondu le 11 juin 2023
Hello Mary:Thank you for posting your review of the Staybridge Suites Montgomeryville. I apologize that the hotel was overbooked on your date of arrival . We had to relocate you, so you would have a room. Please accept my sincere apology.