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Dear JULIE, Thank you for your kind review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a pleasant stay. It was our pleasure hosting you at Homewood Suites by Hilton Montgomery; we hope to see you again soon. Sincerely,Francine Molette General Manager
Dear Marla, We are thrilled you enjoyed your stay at Homewood Suites by Hilton Montgomery! Our team is dedicated to providing exceptional service, and we're delighted that you found our property excellent. Thank you for your kind words, and we look forward to welcoming you back on your next visit to Montgomery!Sincerely,Francine Molette General Manager
8/10 Good
Joy
Travelled with family
Apr 11, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ms. Tammy, the overnight front desk receptionist was so helpful and very pleasant.
Joy
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Joy, Thank you for highlighting Ms. Tammy's exceptional service at Homewood Suites by Hilton Montgomery. We are delighted that her warmth and assistance made your stay memorable. Your kind words motivate us to continue delivering outstanding guest experiences. We hope to welcome you back soon!Sincerely,Francine Molette General Manager
I was impressed with how friendly and helpful the staff was.
Peggy
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Peggy, We are delighted that you had such a positive experience at Homewood Suites by Hilton Montgomery! Our team takes great pride in providing excellent service, and it's wonderful to know that they left a lasting impression on you. We hope to welcome you back again soon!Sincerely,Francine Molette General Manager
6/10 Okay
Mildred
Travelled with family
Feb 24, 2024
Liked: Staff & service
The rooms were clean. Didn’t care for the location.
Mildred
Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Mildred, Thank you for sharing your feedback. We are pleased you found our rooms clean. We understand your preferences and apologize if our current location did not meet your expectations. Your input is valuable to us, and we appreciate your stay. We hope you were still able to enjoy your time with us and that we may have the opportunity to welcome you back in the future.Sincerely,Francine Molette General Manager
Dear Deborah, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Homewood Suites by Hilton Montgomery. We look forward to serving you again in the future.Sincerely,Francine Molette General Manager
8/10 Good
Christa A
Travelled with family
Jan 20, 2024
Liked: Cleanliness, staff & service, amenities
Front elevator was broken, inconvenient when your room is far away
The room itself was ok. The toilet didn’t flush well and the bathroom could use updating.Garbage can outside was overflowing from the time we got there until we left the next day. Leaves in front of outside door were never cleaned up.overall ok but would have liked to see it cleaner
I stayed one night with my daughter as a convenient location to the Pearson testing center. Testing center is 3 -5 minute drive. Hotel newly renovated & clean. Would recommend to others
This is a beautiful property. We stayed here twice in the last 2 weeks and both times we had really nice rooms. The 2nd time the room was very clean and loved the fact the bed was in a separate room. The bathroom shower faucet was leaking and not working properly. My husband went down and told them and they were going to send someone right up. We were getting ready to leave. The staff was very friendly. Very refreshing in a day and age where people just aren't anymore. If we ever are in Montgomery again, we will surely go back there.
What we liked was the friendliness of the staff when signing in. I always like that personable touch. Too much has just become electronic this, electronic that so it's nice when the staff takes the time with you like they did in Montgomery. The room was beautiful. I guess I forgot we were getting a kitchen which was an added plus. The bed was very comfortable. The bathroom was dirty around the molding, but I haven't seen a real super clean bathroom ever at a hotel so wasn't displeased. I don't like sausage, but the breakfast was fine.
Room was clean and comfortable. Workout room only had 2 treadmills and 1 was broken.
Breakfast was good. Staff friendly.
Ann
Stayed 1 night in Sep 2023
Response from Francine, GM on Sep 18, 2023
Dear Ann,Thank you so much for taking the time to share your comments on your recent stay. We are so glad to hear that you were pleased. We hope that you will return soon. Sincerely, Francine, General Manager
Dear Richard,Thank you so much for your rating. We are so glad that you chose Homewood Suites Montgomery for your stay. We hope that you will return again soon. Sincerely, Francine, General Manager
The suite was beautifully furnished, very modern, comfortable and convenient. What I liked best was the friendliness and helpfulness of all the staff that we interfaced with. A delightful place to stay.
Travelled with family, Travelled with family and small children
Jul 11, 2023
Liked: Staff & service
Disliked: Cleanliness
Breakfast was not good and selections was limited. Coffee was cold and no waffle irons at this location. Construction in dining area made a person not want breakfast. Only 1 elevator was working during my stay.
Pamela
2/10 Terrible
Kristin
Travelled with family, Travelled with family and small children
Upon my arrival at the property, I saw cockroaches outside. I didn’t think anything about it as the property was being renovated, and though my room had been newly renovated, there were cockroaches in it, I had grand children with me terrible terrible. Terrible conditions.
Very friendly staff and made sure we had everything we needed with the remodeling going on.
Kelly
Stayed 1 night in Jul 2023
6/10 Okay
Robin
Travelled with partner
Jun 28, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The property is currently under renovations which we did not know when we booked our stay. The paint fumes were overwhelming, and you had to be very careful to not touch the walls. This is an older property and is not up to Hilton's standards in my opinion. The room was clean and quiet. The breakfast offering was good. The staff was excellent.