Standard Room, 2 Double Beds, Non Smoking, Kitchen | Room amenity

Reviews of Home 1 Suites Extended Stay

2.5 out of 5
Home 1 Suites Extended Stay
2491 Eastern Blvd, Montgomery, AL

Reviews

5.0
Rating 10 - Excellent. 9 out of 36 reviews" "
Rating 8 - Good. 2 out of 36 reviews" "
Rating 6 - Okay. 3 out of 36 reviews" "
Rating 4 - Poor. 6 out of 36 reviews" "
Rating 2 - Terrible. 16 out of 36 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

keshawn

Stayed 3 nights in Dec 2023
Response from Zee on Feb 4, 2024
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Lori

Stayed 3 nights in Dec 2023
Response from Zee on Dec 31, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

10/10 Excellent

robin

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice receptionist
Stayed 1 night in Dec 2023
Response from Zee on Dec 30, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zee on Dec 21, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

Mike

Stayed 3 nights in Dec 2023
Response from Zee on Dec 20, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

4/10 Poor

LaMaya

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed.
The hotel was not what i expected. The dresser was peeling, the walls were dirty, the refrigerator was dirty and the microwave aswell.
Stayed 2 nights in Dec 2023
Response from Zee on Dec 11, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

10/10 Excellent

Gilberto

Stayed 2 nights in Nov 2023
Response from Zee on Nov 24, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

tequiria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were stains on sheets and also roaches.
Stayed 2 nights in Nov 2023
Response from Zee on Nov 21, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

10/10 Excellent

Gilberto

Stayed 2 nights in Nov 2023
Response from Zee on Nov 19, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Zee on Oct 21, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

Edrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was dirty and filthy drugs all around the area and people smoking and the room stunk . I’m hoping to hear back could not stay there the 2 night had to check in at another location the Marriott.
Stayed 2 nights in Oct 2023
Response from Zee on Oct 16, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Tony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this property to anyone but of their poor customer service and their unprofessional attitude. This place was filthy and they did not even make up the beds nor spray the rooms with disinfectant!
Stayed 2 nights in Oct 2023
Response from Zee on Oct 15, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Lauren

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably dirty! Cabinets were falling apart and the countertops were falling off. Most alarming was how unsafe I felt. Grown men partied outside of the room loudly until 4:30am. They got confused on the rooms they were coming in and out of and tried to come in my room on several occasions. I tried to cancel my second night but they cited their cancellation policy and would not give me money back for the room even though I experienced this danger.
Stayed 2 nights in Oct 2023
Response from Zee on Oct 16, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was nasty and needed to be cleaned, the sink in the bathroom was leaking and would not drain properly, the faucet in the tub was about to come off and about halfway through our stay we started seeing roaches. At that point it was too late for us to pack up and move to another hotel without loosing all of our money that we had paid towards this hotel. Luckily we where only there to sleep and shower. Plus there were other residents smoking illegal substances on the property as well.
Response from Zee on Oct 9, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is filthy. My bathtub was full of water when I arrived
Stayed 1 night in Oct 2023
Response from Zee on Oct 8, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Zee on Oct 2, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

Rhea, Portage

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room & property was filthy. When telling the clerk about the dirty room, was told there were no other rooms. Called around and found that there was a football game in town so all motels were booked. In the end, we cleaned the room with the first aid bacterial wipes, laying towels on the floor to walk on. Stayed only 2 out of the 3 days booked.
Stayed 3 nights in Sep 2023
Response from Zee on Sep 20, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Alexander

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it’s just not worth at the current rate of $60 dollars. First off, first room had roaches, then got a second room. The room lacked a functioning stove top and the carpet looked like it never has been cleaned. To top things, there was random bits of glass from the carpet that got stuck in my foot. Seriously, this place as advertised, its not a hotel. Its a crusty motel with no security footage, and my wife was accosted by a random gentleman in the elevator.
Stayed 9 nights in Sep 2023
Response from Zee on Sep 19, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManagerDear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness
Spent 300$ plus for 3 nights and the accom was sad
It was not clean at all ..hair everywhere dishes was left in from the previous guest tub was dirty and bathroom sink..they had a dirty dish towel on the sink ..Didn’t have dishes in the room went to ask for some from the front desk they gave me 1 dirty plate 1 dirty pot a spoon and fork
Stayed 3 nights in Sep 2023
Response from Zee on Sep 12, 2023
Dear Visitor,I apologize for not meeting your expectations. I truly regret for disappointing you and tell you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our services. Please come back. Thank you for staying, and we hope to see you again.Thank you very much, HotelManager.

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023
Response from Zee on Sep 12, 2023
Dear Visitor,I apologize for not meeting your expectations. I truly regret for disappointing you and tell you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our services. Please come back. Thank you for staying, and we hope to see you again.Thank you very much, HotelManager.

2/10 Terrible

Carolyn

Disliked: Cleanliness, amenities, property conditions & facilities
I took pictures I would like to know how to upload Outside property is clean but inside the carpet is old/stained, stove top is rusted as well as furniture. Smell seems like incense to cover mildew smell. Would NEVER ever book at this property EVER again. Elevator not clean! Free breakfast? I will find a way to post pictures of what room really looks like. Curtain felt sticking nasty!
Response from Zee on Sep 7, 2023
Dear Visitor,I apologize for not meeting your expectations. I truly regret for disappointing you and tell you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our services. Please come back. Thank you for staying, and we hope to see you again.Sincerely,HotelManager.

4/10 Poor

karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room smelled horrible. Bathroom wasn't clean. Bathroom door wouldnt close. A lot of noisy people hanging around outside the rooms.
Stayed 1 night in Aug 2023
Response from Zee on Sep 7, 2023
Dear Guests,I'm sorry we didn't live up to your expectations. I truly regret for letting you down and promise you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our service. Please return. Thank you for staying, and we hope you will give us another chance.Sincerely,HotelManager.

10/10 Excellent

kirk, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property
Stayed 3 nights in Aug 2023
Response from Zee on Sep 6, 2023
Dear Visitor,Thank you for staying at our property recently. We genuinely cherish our clients' feedback and are glad to hear your gratitude. Our objective has always been to provide our guests with the finest possible hospitality and experience. I'm glad to hear you had a good experience during your stay with us. I'm looking forward to seeing you again.Sincerely,Hotel Manager.

2/10 Terrible

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Zee on Sep 6, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

4/10 Poor

Ahmed

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness and comfort were substandard. A promised breakfast was a joke
Stayed 1 night in Aug 2023
Response from Zee on Sep 2, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

2/10 Terrible

SANDRA, Mission

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell was horrible, dirty overall
Stayed 1 night in Aug 2023
Response from Zee on Aug 29, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

10/10 Excellent

kirk, Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Zee on Aug 29, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you had nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

8/10 Good

Nyeka

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
LOCATION
Stayed 4 nights in Jul 2023
Response from Zee on Aug 2, 2023
Dear Guest,Thank you for your recent stay at our property.We truly value the opinions of our customers and we are delighted to hear your appreciation.Providing our guests with the best possible hospitality and experience has always been our mission.I am happy to read that you hada nice time during your stay with us.I look forward to seeing you back again.Sincerely,Hotel Manager.

6/10 Okay

April

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Zee on Aug 29, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

2/10 Terrible

Marquita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It looks good from the outside and pictures posted online. In person, the rooms are a dump. There are roaches as soon as you turn on the light. In one room they were on the outside door before even enterinf. When the property manager was confronted, he tried to be deceptive as if he was not aware. This was impossible since 4 out of 4 rooms we reserved were infested.
Stayed 2 nights in Jul 2023
Response from Zee on Jul 23, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, roaches every where even in beds. Door locks broken
Stayed 1 night in Jul 2023
Response from Zee on Jul 23, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

10/10 Excellent

Pablo Elias Gomez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Oct 2023
Response from Zee on Oct 31, 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.