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Reviews of Quality Inn & Suites Montgomery East Carmichael Rd

2.5 out of 5
Quality Inn & Suites Montgomery East Carmichael Rd
5035 Carmichael Rd, Montgomery, AL

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 337 reviews" "
Rating 8 - Good. 101 out of 337 reviews" "
Rating 6 - Okay. 65 out of 337 reviews" "
Rating 4 - Poor. 25 out of 337 reviews" "
Rating 2 - Terrible. 30 out of 337 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
staff was nice
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Lonnie,Thank you for sharing your positive experience with us on Expedia. We are pleased to hear that you found our staff nice. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Guest,We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we would like to learn more about your specific concerns to address them effectively. If you could provide additional details, it would assist us in making necessary improvements.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Timothy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
food was left in the microwave staff unfriendly only one wash cloth n towel for me and my wife wife was scared of elevator door would shake and almost not close.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is essential, and we take these concerns seriously. We will address the issues with cleanliness, staff behavior, and the condition of the elevator promptly to ensure a more comfortable experience for our guests. We appreciate your understanding, and we hope to have the opportunity to provide a more positive experience during your next visit.Sincerely,Hotel Manager

8/10 Good

Kyishawn

Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to see that you rated your stay with us positively. If there are specific areas where we can improve and earn that fifth star in the future, please feel free to share your thoughts. We value your input and hope to have the opportunity to welcome you back for an even better experience.Sincerely,Hotel Manager

6/10 Okay

Kurtravious

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Kurtravious,Thank you for choosing our hotel and providing your feedback. We're glad you stayed with us. If there are specific aspects that led to your rating of 6 out of 10, please let us know so we can work towards improving our services. We value your input and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no breakfast other than waffles. No bread, no milk etc.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Karen,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the limited breakfast options. Your input is valuable, and we'll take steps to address this issue. We hope to have the chance to make it up to you on a future visit. Thank you for choosing our hotel.Sincerely,Hotel Manager

4/10 Poor

Tobi

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope! Never again
Room was disgusting. Stains all over the loveseat. Shoe prints on the mirror, the in room coffee pot had the wrong type of coffee... there was no tray to put in the maker. The hallway the next morning smelled like s**t.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,We appreciate you sharing your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not reflective of our usual standards. Please rest assured that we will address these concerns with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we regret any inconvenience caused. If there is anything specific you would like us to address, please feel free to provide more details. We value your input and hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager

6/10 Okay

Mike

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very obvious that the property was just updated or in the process of being updated. Our bathroom looked like they forgot to finish painting the woodwork. The main wall opposite the shower looked like someone had sprayed it and it dribbled down and not wiped up. Made it feel like it was not clean. The beds were super comfortable.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found the beds comfortable. However, we apologize for any inconvenience caused by the incomplete finishing in the bathroom. Your comments are valuable, and we will address this issue promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Demetrius

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 17, 2023
Dear Guest,Thank you for the positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold was present, hair in bed tried two other rooms in same condition.
Stayed 1 night in Oct 2023
Response from Hotel manager on Oct 28, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Shonna

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Shonna,We noticed that you've provided a rating but haven't included any comments or details about your stay. If there are specific concerns or feedback you'd like to share, please feel free to provide more information, and we'll do our best to address any issues or concerns you may have. Your feedback is valuable to us, and we want to ensure that you have a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Tylithia

Stayed 2 nights in Oct 2023
Response from Hotel manager on Oct 28, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
The keys did not work on the outside side doors and we did not get the handicap room like I requested, but he said it was not put on my room request. He did accommodate us to the best room possible and he was very helpful.
Stayed 1 night in Aug 2023
Response from Hotel Manager. on Sep 2, 2023
Dear Tammy,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

6/10 Okay

Veronica, Oxford

Disliked: Property conditions & facilities
Needs to be updated. Needs a paint job. Bedding was not warm or comforting. Toilet in room ran the entire time. Heard the people next door talking the entire time and heard the people above me walking the entire time. Had a weird smell in the lobby.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Veronica,Thank you for taking the time to share your feedback with us. We appreciate your feedback regarding updates to our hotel, and we will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches were everywhere, bedding was stained and dirty, carpet was not clean. Not a comfortable place to stay. Would be okay if it was cleaned and treated for pest.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 24, 2023
Hello Monica,Thanks for the stay and the feedback.Please accept my apologies for the unsatisfactory stay.We will definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager.

6/10 Okay

Morrell

Liked: Cleanliness, staff & service
This hotel wasn’t very good. The bed was lumpy and none of the equipment worked in the fitness center. The breakfast was inedible. The hotel was clean and the staff were courteous but they couldn’t overcome the other problems. Plus the hallways smelled like marijuana and cigarette smoke at night because other guests were smoking and probably in their rooms also. Will not go back
Stayed 2 nights in May 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable for budget conscious travelers.
Mostly good. But dangerous. Side door broken and locked. Would have been great fire and safety hazard. Several little small roaches in room. But generally very clean and comfortable. Good breakfast for a place like this. Will probably go elsewhere next time I am in Montgomery overnight.
Stayed 1 night in May 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet and clean hotel. Breakfast was good.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Aug 24, 2023
Dear Larry,Thank you for your stay and the ten stars.Hope you had a nice stay and liked our hospitality.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

6/10 Okay

Kyoung Man

Stayed 2 nights in Mar 2023

8/10 Good

Debra

Stayed 1 night in Mar 2023

4/10 Poor

robert

Business traveller
Disliked: Room comfort
Stayed 1 night in Mar 2023

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, reliable, and consistent
Stayed 2 nights in Feb 2023

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was nice and the facilities were ok. Our room was “non smoking” but smelled like smoke. The worst part was the gun shots at 2am.
Stayed 1 night in Feb 2023

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Could use a proper cleaning other than that it’s ok
Stayed 2 nights in Feb 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Very very good
Stayed 1 night in Feb 2023

2/10 Terrible

Shannon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pull out couch had a nasty stained mattress. No bedding. We had to go ask for some bedding. All we got was a mattress cover. Booked 3 adults, only got towels for two on multiple nights, even after going down and asking the desk for towels to accommodate the reservation. Finally, the entire 3rd floor smelled very strongly of someone’s spicy kitchen. It’s as the owners/managers lived on the 3rd floor and cooked their daily meals. Very strong odor that filled the room and affected the smell of all of our clothes.
Stayed 2 nights in Feb 2023

2/10 Terrible

Katricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Traveling Through
The check-in was fast and easy and the beds were comfortable. It was exactly what two weary travelers needed.
Stayed 1 night in Dec 2022

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C super loud. No stopper in the sink. Had to go to front desk 3 time to recode room key to get into room. Bed was very comfortable.
Stayed 1 night in Nov 2022

10/10 Excellent

jewell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean the day shift manager was nice and very friendly nice breakfast
Stayed 2 nights in Nov 2022

10/10 Excellent

Debra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had difficulty with the internet and associate Pedro helped me in our room and fixed the problem.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homecoming
A last minute decision was made to attend ASU's homecoming. This was 1 of very few hotels with availability. I've never stayed at a QI, but I was pleasantly surprised with the accommodations. I ended up adding an extra night to my stay on a separate reservation and management allowed us to remain in the same room. Staff was kind & accessible. Eateries were in close proximity and ASU was not far either. The hotel is in a central location and served it's purpose. I'd stay again.
Stayed 2 nights in Oct 2022

10/10 Excellent

Alonzardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Sep 2022

2/10 Terrible

Callie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst
My stay was awful.. checked in late, the room smelled very bad, so bad I had to take my kids somewhere else
Stayed 1 night in Sep 2022

10/10 Excellent

JOE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, comfortable, convenient
Stayed 1 night in Aug 2022

2/10 Terrible

David

Travelled with family
Disliked: Staff & service
Staff wasn't friendly at all
Stayed 1 night in Aug 2022

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No no and no!! Rooms smells and the rooms are NOT
The sign in front of Hotel says newly renovated! The rooms have a terrible smell Our first room the bed was turned down, carpets had not been vacuumed, old dust was everywhere, lampshades were covered in cobweb’s with food containers in refrigerator. The Clerk very nice and moved us promptly. Room 2 was a bit cleaner but had the smell of dirty carpet (we had car air fresheners in our car and went and got them). Carpets and cobwebs still exists and the comforter had a huge whole in it. No refund so we slept with our clothes on!! Would not recommend at all they need to removed the sign in front of Hotel!!
Stayed 1 night in Aug 2022

8/10 Good

Arnell

Stayed 1 night in Aug 2022

10/10 Excellent

Edward

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Virginia

Liked: Staff & service
Disliked: Cleanliness
Dirty and in bad need of maintenance
The renovated lobby is pretty. The shower in the room was broken, dirty (someone elses soap left behind) and unusable. 1 washcloth in the room. The clerk was kind enough to allow us to shower in another room. Which was also uncleaned and the shower head was broken-sprayed more water on the wall than in the tub... the smoke detector was missing in the room.
Stayed 1 night in Jul 2022

10/10 Excellent

Gwendolyn

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Donna

Travelled with partner
Liked: Staff & service
Need new furniture and carpet replacement in rooms, also need updated pillows
Stayed 1 night in Jul 2022

6/10 Okay

Kristie

Liked: Staff & service
The room was a tad bit dirty in the bathroom and the bed was uncomfortable. The room also had a weird smell to it.
Stayed 1 night in Jul 2022

8/10 Good

Kathleen

Nice.
Stayed 1 night in Jul 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
The bed was too soft. Restroom light switch didnt turn light off . As for as the property and the price , it was pleasing.
Stayed 1 night in Jul 2022

2/10 Terrible

Ruben

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wound not stay again!
Just a one night stay booking on the go from North Carolina to Texas and found a reasonable price. Hotel appearance was nice but room had some mold, some parts just needed remodeling or cleaning. Nice to be on the first floor but a trunk party till 4am right outside my window didn’t let me sleep well. Breakfast food was super cold and didn’t even looked fully cooked. I understand short staff but some food warmers would be reasonable.
Stayed 1 night in Jun 2022

10/10 Excellent

Diana, Corpus Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value.
Stayed 1 night in Jun 2022