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Reviews of Holiday Inn Monterrey Norte, an IHG Hotel

3.5 out of 5
Holiday Inn Monterrey Norte, an IHG Hotel
Avenida Universidad, 101, Col. El Roble, San Nicolas de los Garza, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 298 reviews" "
Rating 8 - Good. 90 out of 298 reviews" "
Rating 6 - Okay. 30 out of 298 reviews" "
Rating 4 - Poor. 11 out of 298 reviews" "
Rating 2 - Terrible. 9 out of 298 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an unexpected upgrade.
Stayed 1 night in Dec 2023

10/10 Excellent

J Elisandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!!!!
It was awesome. The staff was pleasant and always willing to help in any way. This is the 2nd time we stayed at this location and I’m sure we will return next year.
Stayed 11 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really old. The sheets and pillows smells dirty, horrible, we need to look for the cleaning lady and call more than twice to the front desk in order to have the room "clean". Every time when the A/C turn on, smell as death animal, next to our bedroom was the utility room, 24/7 we can hear the noise of the pumps and pipes; impossible to sleep. The hotel does not has elevator. Restaurant service and staff is the best from the hotel. Excelent service and food. Congrats Capitan Dario and rest of the restaurant staff. We'll continuing going just to the restaurant.
Stayed 3 nights in Oct 2023

6/10 Okay

Cynthia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I went to the breakfast buffet and there was hair in my food, and the bread was hard and not good.
Stayed 1 night in Sep 2023

8/10 Good

William, Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent. Love the food and room service. Unfortunately this property does not have elevators which made it difficult for us as one of our family members has a disability.
Stayed 7 nights in Mar 2023

6/10 Okay

Magdaleno

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Elfido Ricardo

Liked: Cleanliness, staff & service, amenities
As an Mexican American and as someone who just came to visit after 18 years, it was a little jarring to see many security in the hotel. We arrived late one night and the gate was closed and nothing upsetting, just everything took me by surprise.
Stayed 3 nights in Jan 2023

10/10 Excellent

Alberto

Stayed 1 night in Dec 2022

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place overall
Great place to stay enjoy the staff. The room was very comfortable. Only a couple of things the heater did not work well and the water heater took forever to warm water to be able to bathe.
Stayed 8 nights in Nov 2022

8/10 Good

Elizabeth, Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and good service. But the devil is in the details! Had to call front desk a couple of times because they didn’t give us the correct info and vouchers. They corrected immediately but did have to make the calls
Stayed 2 nights in Oct 2022

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, conveniente y accesible
Stayed 1 night in Sep 2022

10/10 Excellent

Marije

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, professional and friendly staff, convenient location, clean and safe.
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio muchas gracias
Stayed 3 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be coming back to the hotel.
Stayed 1 night in May 2022

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

David, LAREDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

JESUS F.

Stayed 1 night in Feb 2022

6/10 Okay

Tsutomu

Business traveller
Liked: Cleanliness, staff & service
Bed mattress is worn out.
Stayed 4 nights in Feb 2022

10/10 Excellent

Alejandro, coyoacan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien limpio y personal amable
Stayed 2 nights in Jan 2022

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in staff was super curtious and friendly
Stayed 1 night in Jan 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Dec 2021

10/10 Excellent

Nothanael, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality for a Holiday Inn.
Stayed 1 night in Oct 2021
Response from HUMBERTO RDZ on Nov 4, 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

6/10 Okay

Francisca

Stayed 2 nights in Sep 2021

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

willem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay in Monterrey Mexico.
Clean comfortably hotel. Great feeling hotel room. A hotel to stay. Beyond the Covid19.
Stayed 1 night in Jul 2021

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel for the price
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Gerente Servicio a Huespedes on Jun 1, 2021
Apreciable Huesped muchas gracias por la oportunidad de servirle, valoramos su tiempo para compartirnos su opinion, nos llena de orgullo saber que disfruto de su estancia y que el nivel de servicio asi como las instalaciones hayan cumplido con sus expectativas, esperamos pronto su regreso a esta su casa, saludos cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

6/10 Okay

Jj

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I don't like that they only had one type of pillow, hard.
Stayed 1 night in Sep 2020

8/10 Good

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was adequate for covid times, you can tell they have less people than before, there was an issue with my room, no hot water on restroom sink, they fix it really quick after I called it in.
Stayed 2 nights in Sep 2020

8/10 Good

angel e

Travelled with family
Liked: Cleanliness, staff & service
Good but needs to improve.
Good but old hotel. Weds a major reconstruction.
Stayed 2 nights in Sep 2020

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mty
Some of the security people were not very warm ... bar services was ok ... restaurant was great
Stayed 1 night in Mar 2020
Response from Humberto Rdz on Jun 23, 2020
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the security people service. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. best regards

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful. Staff was exceptional
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
service was great, ac was not working well but front desk had engineers work on issue asap.
Stayed 2 nights in Feb 2020

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good to stay for a short trip
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Humberto R on Nov 30, 2019
Apreciable Huésped, muchas gracias por permitirnos servirle, valoramos su tiempo para compartirnos sus comentarios, esperamos non brinde la oportunidad de servirle de nuevo y mostrarle nuestro verdadero nivel de servicio a instalaciones, saludos cordiales

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from HUMBERTO R on Nov 30, 2019
Apreciable huesped muchas gracias por la oportunidad de servirle, valoramos su tiempo para compartirnos su opinion, nos llena de orgullo saber que disfruto de su estancia y que el nivel de servicio asi como las instalaciones hayan cumplido con sus expectativas, esperamos pronto su regreso a esta su casa, saludos cordiales

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Great staff. Clean rooms.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , clean, staff very friendly, location was perfect , would recommend this location , will stay here next trip
Stayed 1 night in Aug 2019
Response from Humberto R on Aug 27, 2019
Dear GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with good maintenance.
Stayed 2 nights in Aug 2019
Response from Humberto R on Aug 27, 2019
Dear GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from Humberto R on Aug 29, 2019
Apreciable huesped muchas gracias por la oportunidad de servirle, valoramos su tiempo para compartirnos su opinion, nos llena de orgullo saber que disfruto de su estancia y el nivel de servicio hayan cumplido con sus expectativas, esperamos pronto su regreso a esta su casa, saludos cordiales

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is good and service and good atmosphere I’m happy with everything
Stayed 4 nights in Jul 2019
Response from Humberto R on Aug 27, 2019
Dear Guest,thank you for choosing our brand and for taking the time to provide feedback about your experience at Holiday Inn Monterrey Norte,I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

ChrisMongiardo

Liked: Cleanliness, staff & service
People were nice and very efficient and well mannered
Stayed 1 night in Jul 2019
Response from Humberto R on Jul 12, 2019
Dear Chris,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable hotel
The hotel was clean and the staff was helpful. Close proximity to the airport and shopping.
Stayed 1 night in Jun 2019
Response from Gerente Servicio a Huespedes on Jun 29, 2019
Apreciable huesped muchas gracias por la oportunidad de servirle, valoramos su tiempo para compartirnos su opinion, nos llena de orgullo saber que disfruto de su estancia y el nivel de servicio hayan cumplido con sus expectativas, esperamos pronto su regreso a esta su casa, saludos cordiales