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Reviews of Antaris Valle

3 out of 5
Antaris Valle
Rio Danubio 400 Ote., Monterrey, San Pedro Garza García, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1013 reviews" "
Rating 8 - Good. 277 out of 1013 reviews" "
Rating 6 - Okay. 86 out of 1013 reviews" "
Rating 4 - Poor. 41 out of 1013 reviews" "
Rating 2 - Terrible. 42 out of 1013 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lyrdon

Liked: Staff & service, property conditions & facilities
Great location and staff
Stayed 1 night in Mar 2024
Response from Atentamente Gerencia de recepción on Mar 14, 2024
Gracias por sus comentarios sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios, tenga la seguridad de que hemos compartido su opinión con nuestro equipo para tomar medidas correctivas. esperando que nos brinde la oportunidad de darle la bienvenida nuevamente

2/10 Terrible

Jorge, MONTGOMERY

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad shape!!!
Stayed 3 nights in Mar 2024
Response from Sincerely Frontdesk Manager on Mar 7, 2024
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.Please let us know when you have Monterrey in your next travel plans, hoping you provide us with the opportunity to welcome you back.

6/10 Okay

Sergio

Travelled with partner
Liked: Staff & service
Nice but old hotel! Good food in the restaurant… very friendly staff…. BUT bathrooms need to be more clean…. The hotel is in a very nice neighborhood. No elevators..
Stayed 3 nights in Mar 2024
Response from Sincerely Frontdesk Manager on Mar 7, 2024
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.Please let us know when you have Monterrey in your next travel plans, hoping you provide us with the opportunity to welcome you back.

10/10 Excellent

Manuel

Liked: Amenities
Very close to great restaurant Plaza 401 and very comfortable and convenient
Stayed 3 nights in Feb 2024
Response from Sincerely Frontdesk Manager on Feb 29, 2024
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

Ole, Atizapan de Zaragoza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 3 nights in Feb 2024
Response from Sincerely Frontdesk Manager on Feb 26, 2024
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel with NO elevator… just two floors…. In the best surround at San Pedro Garza, Nuevo Leon
Stayed 1 night in Feb 2024
Response from Sincerely Frontdesk Manager on Feb 13, 2024
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel … NO elevator, two floors… in a very nice surround in San Pedro, Nuevo León…. 💯 walkable
Stayed 4 nights in Feb 2024
Response from Sincerely Frontdesk Manager on Feb 13, 2024
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in excellent location and has easy parking. Reasonable price and a good experience.
Stayed 1 night in Jan 2024
Response from Sincerely Frontdesk Manager on Jan 31, 2024
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

JOSE, AGUASCALIENTES

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Atentamente Gerencia de recepción on Jan 23, 2024
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

10/10 Excellent

Ruben

Stayed 1 night in Jan 2024
Response from Atentamente Gerencia de recepción on Feb 8, 2024
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

8/10 Good

Monica, Grand Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service ans great food.
Stayed 2 nights in Jan 2024
Response from Sincerely Frontdesk Manager on Jan 17, 2024
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

ENRIQUE RUIZ MAC

Stayed 5 nights in Dec 2023
Response from Atentamente Gerencia de recepción on Jan 9, 2024
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel, I would like it to have an elevator, but at least for now it has a bellboy.
Stayed 9 nights in Dec 2023
Response from Sincerely Frontdesk Manager on Jan 3, 2024
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience.

8/10 Good

martin

Business traveller
Liked: Staff & service
Location saves the day
Overall a good experience especially because of the nice neighborhood and shopping mall and dining options nearby. Entrance to the hotel and lobby is nice but hallways and rooms don't match (the carpet on the hallways and stairs is in serious need for at least a deep clean ) rooms are ok but bathroom needs a facelift. Lastly I dont recall ever being greeted by service desk Employees when returning to the hotel at night even when they weren't busy with other customers which felt odd.
Stayed 6 nights in Dec 2023
Response from Sincerely Frontdesk Manager on Jan 3, 2024
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

2/10 Terrible

Brian

Travelled with family
Disliked: Amenities
Place was not handicap facilitated. The place smelled. The room was hot and small.
Stayed 1 night in Dec 2023
Response from Sincerely Frontdesk Manager on Dec 26, 2023
We apologize for the inconveniences. We are sorry to hear that you did not thoroughly enjoy your experience with us; it is our mission to create great experiences for our guests. Kindly reach out to us the next time you're planning a return visit to Monterrey, we would like the opportunity to have you enjoy a better experience

8/10 Good

Monica

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Atentamente Gerencia de recepción on Dec 21, 2023
Gracias por sus comentarios sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios, tenga la seguridad de que hemos compartido su opinión con nuestro equipo para tomar medidas correctivas. esperando que nos brinde la oportunidad de darle la bienvenida nuevamente.

10/10 Excellent

EZEQUIEL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 2 nights in Nov 2023
Response from Atentamente Gerencia de recepción on Dec 6, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

10/10 Excellent

Maria

Stayed 2 nights in Nov 2023
Response from Atentamente Gerencia de recepción on Dec 12, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

8/10 Good

Sergio

Travelled with partner
Liked: Amenities
Very nice hotel , Clean and the best location…. The only thing is that is a old hotel and need some maintenance.
Stayed 2 nights in Nov 2023
Response from Sincerely Frontdesk Manager on Nov 17, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

10/10 Excellent

SERVIACERO, LEON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place....
Stayed 1 night in Oct 2023
Response from Sincerely Frontdesk Manager on Nov 3, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

Armando, San Antonio

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Atentamente Gerencia de recepción on Oct 30, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

10/10 Excellent

Susana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable. Front desk people are very nice and helpful also the waitress at the restaurant and tje room is clean.
Stayed 4 nights in Oct 2023
Response from Sincerely Frontdesk Manager on Oct 24, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

Susana

Stayed 5 nights in Oct 2023
Response from Atentamente Gerencia de recepción on Nov 3, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia

2/10 Terrible

Perla

Stayed 1 night in Sep 2023
Response from Atentamente Gerencia de recepción on Oct 5, 2023
Gracias por compartir sus comentarios sobre su reciente estadía en Antaris Valle.

8/10 Good

Adrian Gerardo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The cleanliness in the room was poor. Floor was dirty. Bathroom tub and sink smeared, not shinny.
Stayed 2 nights in Sep 2023
Response from Sincerely Frontdesk Manager on Sep 24, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

10/10 Excellent

jacqueline

Stayed 1 night in Sep 2023
Response from Atentamente Gerencia de recepción on Oct 11, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

10/10 Excellent

EZEQUIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Atentamente Gerencia de recepción on Sep 9, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

8/10 Good

Susana Vega

Liked: Cleanliness, staff & service
Disliked: Amenities
The area , the location of the hotel. In San Pedro close to dining and shopping.
Stayed 9 nights in Aug 2023
Response from Sincerely Frontdesk Manager on Aug 30, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

4/10 Poor

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but poor hotels.com service
Excellent service staff and great location. Rooms are quite varied - -some very nice and others rather tired. The big issue lies somewhere between hotels.com and accounting at the hotel. A reservation was made and prepaid for an 8 day stay. Terms clearly stated that if one changed the reservation later than 24 hours before check-in there was a one night penalty. Three days before check-out, there was a change of plans with a departure 2 days early. Both the hotel and hotels.com were notified a day before early departure, but hotels.com would not refund even one day of the prepaid amount, counter to the explicit policy stated on the reservation, claiming it was the Antaris' fault.
Stayed 8 nights in Aug 2023
Response from Sincerely Frontdesk Manager on Sep 1, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.Please let us know when you have Monterrey in your next travel plans, hoping you provide us with the opportunity to welcome you back.

6/10 Okay

Efrain

Travelled with partner
Disliked: Property conditions & facilities
Outdated hotel glory years have must of been decades ago. Staff is “ok” let’s leave it like that. You can hear your next door neighbor. Restrooms need to be updated asap!
Stayed 2 nights in Aug 2023
Response from Sincerely Frontdesk Manager on Aug 14, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El nivel de agua de la alberca estaba bajo y, para disfrutar de ella, me hospedé.
Stayed 2 nights in Aug 2023
Response from Atentamente Gerencia de recepción on Aug 14, 2023
Gracias por sus comentarios sobre su reciente estadía en Antaris Valle. Lamentamos saber que no disfrutó mucho de su experiencia con nosotros, es nuestra misión crear grandes experiencias para nuestros huéspedes.Comuníquese con nosotros la próxima vez que esté planeando una visita de regreso a Monterrey, nos gustaría tener la oportunidad de que disfrute de una mejor experiencia.

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stuff members ,safe and very close to shopping and restaurant areas!
Stayed 2 nights in Aug 2023
Response from Sincerely Frontdesk Manager on Aug 5, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.

10/10 Excellent

Jesus

Stayed 1 night in Jul 2023
Response from Atentamente Gerencia de recepción on Aug 10, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

10/10 Excellent

everica

Travelled with partner
Liked: Cleanliness, staff & service
Everything was perfect but they need to work on their WiFi connection. It works well in the lobby and business area but in our room we struggled so much to get connection. Otherwise its a really nice hotel and the area is top class.
Stayed 1 night in Jul 2023
Response from Sincerely Frontdesk Manager on Jul 12, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests,please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

8/10 Good

Sergio

Travelled with partner
Nice and clean hotel…. But you is an old hotel… Very nice neighborhood, walkable, parking safe. No elevators it a 2 story hotel
Stayed 2 nights in Jul 2023
Response from Sincerely Frontdesk Manager on Jul 11, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.

8/10 Good

everica

Stayed 2 nights in Jul 2023
Response from Atentamente Gerencia de recepción on Jul 27, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Esperamos seguir contando con su preferencia.

6/10 Okay

jaime

Liked: Staff & service
Disliked: Cleanliness
towels where not very clean ac made noise
Stayed 2 nights in Jul 2023
Response from Sincerely Frontdesk Manager on Jul 4, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

10/10 Excellent

Omar Ancira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price is excellent and place is great
Stayed 1 night in Jun 2023
Response from Sincerely Frontdesk Manager on Jun 29, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.

10/10 Excellent

SERVIACERO, LEON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Sincerely Frontdesk Manager on Jun 29, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.

10/10 Excellent

Ezequiel

Stayed 1 night in Jun 2023
Response from Atentamente Gerencia de recepción on Jul 14, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios. Es nuestra misión crear grandes experiencias para nuestros huéspedes. Esperamos seguir contando con su preferencia.

8/10 Good

Luz

Liked: Staff & service, property conditions & facilities, room comfort
Cómodo y céntrico.
Cómodo y centrico. El personal fue amable y atento. Solo un punto a mejorar es la limpieza de la habitación, en especial el baño. Note que habia bello y cabello de otra persona y la tina de baño tiene moho.
Stayed 1 night in Jun 2023
Response from Atentamente Gerencia de recepción on Jun 29, 2023
Gracias por sus comentarios sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios, tenga la seguridad de que hemos compartido su opinión con nuestro equipo para tomar medidas correctivas. esperando que nos brinde la oportunidad de darle la bienvenida nuevamente.

8/10 Good

John, Evanston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Jun 2023
Response from Sincerely Frontdesk Manager on Jun 29, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel…. Nice neighborhood! Not a new hotel… no breakfast included but has a restaurant onsite….
Stayed 1 night in Jun 2023
Response from Sincerely Frontdesk Manager on Jun 15, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced, attentive staff and a great location. Room was large and clean. The only complaints would be the pillows and the light switches. Minor, things and certainly not even close to a deal breaker. In fact, next time here, I will stay at this hotel
Stayed 1 night in May 2023
Response from Sincerely Frontdesk Manager on Jun 4, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback, please accept our most sincere apologies for the inconvenience, rest assured we have shared your opinion with our team to take corrective action.

8/10 Good

gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very well located. In the middle of San Pedro area. The room was spacious but a little dated.
Stayed 1 night in May 2023
Response from Sincerely Frontdesk Manager on May 27, 2023
Thank you for your comments regarding your recent stay at Antaris Valle. We greatly appreciate your feedback.

8/10 Good

Salvatore

Stayed 2 nights in May 2023
Response from Atentamente Gerencia de recepción on Jun 15, 2023
Gracias por su opinión sobre su reciente estadía en Antaris Valle. Agradecemos enormemente sus comentarios

10/10 Excellent

aLex

Stayed 1 night in May 2023
Response from Atentamente Gerencia de recepción on Jun 9, 2023
Gracias por compartir sus comentarios sobre su reciente estadía en Antaris Valle.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite, friendly, and available to help and provide recommendations for food in the area. They also kept the room and hotel very clean. We REALLY enjoyed staying here. Definitely recommend! A
Response from Sincerely Frontdesk Manager on Apr 10, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, quiet friendly clean and safe
Stayed 1 night in Mar 2023
Response from Sincerely Frontdesk Manager on Mar 30, 2023
Thank you for sharing your comments on your recent stay at Antaris Valle.It is our mission to create great experiences for our guests.Contact us the next time you are planning a return visit to Monterrey, we would like the opportunity to serve you again

10/10 Excellent

David

Stayed 1 night in Mar 2023
Response from Atentamente Gerencia de recepción on Mar 30, 2023
Gracias por compartir sus comentarios sobre su reciente estadía en Antaris Valle.