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Reviews of Residence Inn by Marriott Salinas Monterey

3 out of 5
Residence Inn by Marriott Salinas Monterey
17215 El Rancho Way, Salinas, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 228 out of 480 reviews" "
Rating 8 - Good. 131 out of 480 reviews" "
Rating 6 - Okay. 59 out of 480 reviews" "
Rating 4 - Poor. 37 out of 480 reviews" "
Rating 2 - Terrible. 25 out of 480 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience, but our room was not clean on Saturday and we were gone all day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful facility and staff was amazing
Stayed 2 nights in Mar 2024

4/10 Poor

Mikkah

Travelled with partner
Disliked: Amenities, property conditions & facilities
The main reason we booked was for the indoor jacuzzi, and it nor the pool were in working condition. Very sad we couldn’t use neither.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. The entire place had a smell to it. Not sure if they just laid carpet or painted. No smell in the room. Just hallways.
Stayed 1 night in Mar 2024

8/10 Good

Rebecca

Travelled with family
Lobby access is not close to parking lot
Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Area looks okay. Pool and jacuzzi was closed, I called a day before to verify it was open. Tv in living room did not work. I had to go downstairs 4 because the phone to call front desk didn't work either. Really disappointed!
Stayed 1 night in Mar 2024

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Pool & hot tub Dislike: Too crowded during the breakfast hours
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the layout of the room. Definitely a place you can stay at for a longer stretch of time since there's a small kitchen with fridge, range, microwave, and dishwasher. The room is spacious with plenty of areas to sit, stretch out, and work besides the bed itself. Roomy. Great place.
Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Stayed 3 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

yaroslav

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Stayed 4 nights in Jan 2024

10/10 Excellent

gloriela

Liked: Amenities, property conditions & facilities
Amazing place to stay 🙌
Stayed 2 nights in Dec 2023

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn
Hotel is not like Residence Inns I've stayed before. Charge $100.00 non refundable deposit for my dog. Then $12.00 for parking. Walls were thin so heard walking above me, like pounding. And walking outside room. For these reasons I will not be back.
Stayed 1 night in Jan 2024

8/10 Good

Sergio

Stayed 1 night in Dec 2023

8/10 Good

Cara-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Couch Bed
The fold out couch mattress no longer functions. You could feel all of the metal support bars. My kids felt better sleeping on the floor.
Stayed 1 night in Dec 2023

6/10 Okay

Anna

Travelled with family
Acceptable but don't expect to be blown away
Room was really cramped. Bed was comfortable but the pull out mattress of the couch was not - I was glad my 4yo was sleeping on it and not me. Lots of furnishings were showing age and were clearly not cleaned regularly or taken care of. Breakfast items were not put out all at the same time. At one point, there was no coffee at breakfast for the 30 minutes that we were there. Overall the feeling was "ho hum".
Stayed 4 nights in Dec 2023

10/10 Excellent

Peng, Redwood City

Stayed 3 nights in Dec 2023

10/10 Excellent

Xue

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Adela

Stayed 1 night in Dec 2023

4/10 Poor

diana

Disliked: Amenities
We had stayed there years ago and it was great. However this trip was not very good at all. The first night we had only cold air coming from the broken heater. We froze. The next day they gave us a new room. My husband just had back surgery so I had to move everything myself. I packed up everything and put it all away in this 2nd room The kitchen sink was not working so here comes the third room. I packed up everything again and moved to the third room. The dishwasher was broken the bath tub was in bad shape the bathroom sink was not draining and the remote in the bedroom was broken. We gave up. We couldn’t get any type of refund because we booked through Expedia. Three nights for almost $600. Plus parking fee. I had injured my back moving to all those rooms. I had to stay in bed while my husband went to see our family for our last Christmas in America. think that if we got three crappy rooms how many other rooms are like that in the hotel. They couldn’t find us 1 room that wasn’t tore up. I’m very angry. I hurt my back, missed our Christmas dinner, paid $600 plus parking. Not fair. I’ll never recommend this hotel and if I could, I’d try to stop anyone from staying there, so they wouldn’t be hurt like we were. This was our last Christmas in America and I missed it. I may never see our family again and I missed my last chance because I was injured.
Stayed 3 nights in Dec 2023

10/10 Excellent

Devender

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient place, it’s is 1 bed room with kitchen. Thr room has all the amenities you'd expect including flat screen TV, blackout shades, microwave/fridge, desk and couch. The staff was very friendly and the lobby has nice food. Overall, decent place if you're in town for several days.
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to unforeseen circumstances, I missed my check-in, and upon arrival, I discovered my reservation was canceled without notice. Despite assurances over the phone from the manager for a next-day refund, I later received notification of their refusal to issue it. This experience was unprofessional and dishonest, and I will not be booking with this establishment again.
Stayed 5 nights in Dec 2023

6/10 Okay

Collin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets and carpets smell so bad. We moved to another room for the second night. Sheets and carpets smell the same. Pullout bed mattress was literally stained with all over and extremely dirty. Roosters were crowing so loud and cars were racing in neighborhoods in the middle of the night. Phone was missing and kitchenwares were missing (no pans and pots only lids). Our family used to stay at this property often and we loved it, but it is sad to see that the quality control is not there anymore. But the staffs were nice and trying to accommodate.
Stayed 2 nights in Nov 2023

10/10 Excellent

TERRENCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. Clean, Safe with security on grounds, great counter agents and maintenance staff. Well planned suites, recommend to others!
Stayed 7 nights in Nov 2023

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Rosalyn

Stayed 1 night in Nov 2023

10/10 Excellent

Christy

Stayed 1 night in Nov 2023

10/10 Excellent

Berlin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet stay
Stayed 1 night in Nov 2023

10/10 Excellent

Rosa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Zhongren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NO AC on a 100 degree day NO Refund NO callback.
It was over 100 degree and our room air condition was not working. Our 1yr old child was not able to sleep until and cried until mid night. The front desk didn't tell us about the air condition until we found out later. They told us there is no room to swap and you can talk to the manager in the morning. The manager was not there when we checkout. Front desk left a note and said someone will call us and give us discount the same day. It has been 2 days now and no one called. We are extremely frustrated about the poor service and wish someone can call us back to say at least they are sorry.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Friendly staff JoAnne went above and beyond to make sure this Texas girl was comfortable and even gave us some local restaurant and attraction ideas.
Stayed 1 night in Oct 2023

8/10 Good

Rember

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at different branches of Residence Inn and this one does not disappoint. The same positive experience, per usual. The only thing is that there was a layer of dust where the folded towels were placed, by the bathroom sink.
Stayed 1 night in Oct 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with everything!
Room and grounds were very clean, nice breakfast, beds comfortable, nice set up inside.
Stayed 1 night in Sep 2023

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean Chris at front desk was super nice and very helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Paula, Shasta Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Marcelino

Travelled with family, Business traveller
Disliked: Amenities
I had a terrible experience, i lost my wallet on my way to my trip to Salinas, and the receptionist wasnt able to help me check in becouse i did not have a physical ID, but i had a Picture of my ID and work ID on me. i went through expedia to change my name reservation but when i went back to check in their system was updated, i went to my event, without showering or changing, then after my event at 1 am, i went back to be told that it was to late to check in because the system was already checking in for the next day, i had to drive around Salinas for 2 hours until i found a place to rest,
Stayed 1 night in Sep 2023

8/10 Good

Dystany L

Stayed 1 night in Aug 2023

4/10 Poor

Matthew

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Mold in the Tub
Overall room and staff was nice. The one complaint I had was there was what appeared to be mold in the bathtub.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and the place was nice and clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Leslie

Stayed 1 night in Aug 2023

6/10 Okay

Ragnar

Stayed 1 night in Aug 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Jul 2023

10/10 Excellent

Anastacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and well maintained
Stayed 1 night in Jul 2023