9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 479 out of 1008 reviews" "
Rating 8 - Good. 235 out of 1008 reviews" "
Rating 6 - Okay. 146 out of 1008 reviews" "
Rating 4 - Poor. 80 out of 1008 reviews" "
Rating 2 - Terrible. 68 out of 1008 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice. We stayed at the preferred side with an ocean view, and the view was really beautiful. The preferred access also allowed us to visit the breathless hotel and rooftop bar, which was also stunning. The staff were friendly, some more than others. The food options were good- buffet style breakfast and lunch and some restaurants with a preset menu for lunch and dinner. The entertainment team did a good job and it was nice to have activities during the day and evening. Despite the recent US travel ban, we felt completely safe. We also went off the resort for an excursion and didn’t feel worried. You just need to exercise usual travel precautions such as being aware of your surroundings, not being too flashy, and arranging transportation with known people. All in all, we had a great time and would return.
Stayed 4 nights in Mar 2024
Response from Shanekqua Campbell on Mar 25, 2024
Dear Elizabeth,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 Excellent

Tikerra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Shanekqua Campbell on Mar 25, 2024
Dear Tikerra,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the preferred club so we were able to use all 3 properties that were there. The pools and beaches were gorgeous.
Stayed 6 nights in Mar 2024
Response from Shanekqua Campbell on Mar 15, 2024
Dear JessicaThank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Kind Regards,Shanekqua Campbell

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible experience at this resort.
Stayed 6 nights in Mar 2024
Response from Serene Lloyd on Mar 14, 2024
Dear Valued Guest,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards, Serene Lloyd

4/10 Poor

Will

Travelled with partner
Disliked: Amenities, property conditions & facilities
Way over priced. Look elsewhere
Stayed 4 nights in Jan 2024
Response from Serene Lloyd on Mar 12, 2024
Dear Will, Thank you for your review. Your feedback on pricing is much appreciated. We pride ourselves in providing our guest with excellent services, food and amenities. We would love to know where you felt we did not meet your expectations during your stay. This additional feedback will be used to make relevant improvements in the area.Thank you again for visiting our resort and we look forward to welcoming you back home for a more memorable experience.Regards, Serene Lloyd

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Lashawn

Travelled with group
The check in was awesome. The person that handled my luggage was awesome. The room was cozy and very relaxing The only thing i would change is to not have the garden view because of the mosquitos that got inside the room. I gotten bitten a few times
Stayed 1 night in Mar 2024
Response from Serene Lloyd on Mar 8, 2024
Dear Lashawn, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Regards, Serene Lloyd

10/10 Excellent

Clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did a great job
Stayed 6 nights in Feb 2024
Response from Serene Lloyd on Mar 8, 2024
Dear Clifton, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Regards, Serene Lloyd

4/10 Poor

Branden

Travelled with partner
Disliked: Amenities, property conditions & facilities
It wad boring, everything closed by 12am do therr wasn't much nightlife!! This place is for old people who go to bed early.
Stayed 4 nights in Jun 2023
Response from Serene Lloyd on Mar 1, 2024
Dear Brenden, We are disheartened to hear to hear our resort did not meet your expectations. Our Desires disco is open every night until 2am. We do hope in time you will look back on your stay with bus in a more favorable light. Regards, Serene Lloyd

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Serene Lloyd on Feb 29, 2024
Dear Lyle, Thank you for rating our resort. We are happy to note you enjoyed your stay and we hope to welcome you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Colin Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a fabulous week. Great staff, good food. Beautiful surroundings.
Stayed 5 nights in Feb 2024
Response from Serene Lloyd on Feb 27, 2024
Dear Colin, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Regards, Serene Lloyd

10/10 Excellent

Robert

Stayed 3 nights in Jan 2024
Response from Shanekqua Campbell on Mar 21, 2024
Dear Robert,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 Okay

Glendy, hillsboro

Travelled with partner
Disliked: Cleanliness, staff & service
The front staff was very rude. Some of the staff is very pushy for tips. The bathroom area needs updated, they look very old and dirty
Stayed 4 nights in Feb 2024
Response from Serene Lloyd on Feb 27, 2024
Dear Glendy, We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our management team for action as required. Regards, Serene Lloyd

2/10 Terrible

thomas

Stayed 1 night in Feb 2024
Response from Shanekqua Campbell on Mar 21, 2024
Dear Thomas,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. Kind Regards,Shanekqua Campbell

2/10 Terrible

Biraj

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Feb 2024
Response from Serene Lloyd on Feb 20, 2024
Dear Biraj, We are sorry that our resort did not meet your expectations. We hope to have the opportunity to redeem your confidence in future. Regards, Serene Lloyd

10/10 Excellent

Steven Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of poolside or beach opportunities to soak up the sun. Different foods to choose and all good. Amenities and activities available. Load blowers cleaning outside first floor room daily made for early wake ups. Could not make reservations at restaurants and one that you could 4 days in advance wasn’t early enough. Having a pool floater was almost none existent as people hoarded them. And getting a lounger by the pool get towels night before and throw on lounger at 6am if you want your spot. And same hoarding with umbrella by the pool.
Stayed 6 nights in Feb 2024
Response from Serene Lloyd on Feb 19, 2024
Dear Steven, It is such a pleasure to read you enjoyed your stay. We truly appreciate your feedback, thank you for sharing. We hope to welcome you back home in the future. Regards, Serene Lloyd

8/10 Good

Chevonne F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Serene Lloyd on Feb 19, 2024
Dear Chevonne, Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon.Regards, Serene Lloyd

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, over the top staff, several things to do from the resort.
Stayed 4 nights in Feb 2024
Response from Serene Lloyd on Feb 19, 2024
Dear Joseph, We are delighted you enjoyed your stay. It was a pleasure hosting. We look forward to welcoming you back home. Regards, Serene Lloyd

6/10 Okay

Danielle

Travelled with partner, Travelled with group
Liked: Cleanliness
Increased wear both in the rooms and thoughout the property. Increased lines for everything- everywhere and we didnt go during the busy season. Food was good.
Stayed 4 nights in Feb 2024
Response from Serene Lloyd on Feb 16, 2024
Dear Danielle, Thank you for your feedback it is truly appreciated. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Regards, Serene Lloyd

6/10 Okay

Anna

Stayed 7 nights in Feb 2024
Response from Shanekqua Campbell on Mar 21, 2024
Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. Kind Regards,Shanekqua Campbell

10/10 Excellent

Angela

Travelled with partner
Liked: Amenities
Great stay at St James!! Excellent service and staff. Pools were very cold. Beach is beautiful. Food could’ve been better but we had an amazing time. Butlers Chase and Dane were the best! Amazing attention to detail and so welcoming. Love you guys!!
Stayed 7 nights in Feb 2024
Response from Serene Lloyd on Feb 15, 2024
Dear Angela, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. It was a pleasure hosting you and we look forward to welcoming you back home in the future.Regards, Serene Lloyd

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort but it is ridiculous that you have to get up at 6AM to reserve a chair for the pool and a good spot on the beach. We have never been to a resort with this issue that was this bad. Something needs to change.
Stayed 7 nights in Feb 2024
Response from Serene Lloyd on Feb 12, 2024
Dear Glen, Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided regarding the check in process is greatly appreciated and will be used to make relevant improvements in the area.Regards, Serene Lloyd

10/10 Excellent

Jamie R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and area. We’ve stayed at all 3 resorts and they are all very nice. 23 times to Jamaica total. This was a 5th stay at these resorts. Lovely experience every time! Staff and resort is perfect for a quiet bday week with hubby
Stayed 7 nights in Jan 2024
Response from Serene Lloyd on Feb 8, 2024
Dear Jamie, Thank you for choosing to return to our resort. It was a such a pleasure hosting you and we are delighted to note you enjoyed your stay with us once more. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Lynette

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 4 nights in Jan 2024
Response from Serene Lloyd on Feb 5, 2024
Dear Lynette, We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff were very nice
Stayed 5 nights in Jan 2024
Response from Serene Lloyd on Jan 30, 2024
Dear Brian, Thank you for your feedback. It was a pleasure hosting you and we look forward to welcoming you back home. Regards, Serene Lloyd

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Serene Lloyd on Jan 29, 2024
Dear Jenny, Thank you for rating our resort. We are delighted you enjoyed your stay and we hope to welcome you back in future. Regards, Serene Lloyd

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & great vibes. Extremely welcoming & clean.
Stayed 4 nights in Jan 2024
Response from Serene Lloyd on Jan 25, 2024
Dear Alexis, We are delighted to note you had a great stay with us. It was pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Serene Lloyd on Jan 23, 2024
Dear Tiffany, Thank you for your rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

10/10 Excellent

Allison A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Serene Lloyd on Jan 23, 2024
Dear Allison A, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

8/10 Good

Ayden, Toronto

Stayed 2 nights in Jan 2024
Response from Serene Lloyd on Jan 19, 2024
Dear Ayden, Thank you for rating our resort. We are pleased to note you had a good stay and we look forward to welcoming you back home in future. Regards, Serene Lloyd

10/10 Excellent

Jacqueline WM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had garden view there was no noise and it was clean and a lovely view.
Stayed 7 nights in Jan 2024
Response from Serene Lloyd on Jan 16, 2024
Dear Jacqueline, We are pleased we were able to provide you with a tranquil environment to enjoy your vacation. We hope to welcome you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Serene Lloyd on Jan 16, 2024
Dear Allan, Thank you for your excellent five star rating. It was a pleasure hosting you and we look forward to welcoming you back home in future. Regards, Serene Lloyd

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Serene Lloyd on Jan 12, 2024
Dear Samuel, Thank you for your excellent five star rating. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Edward

Stayed 3 nights in Jan 2024
Response from Serene Lloyd on Jan 9, 2024
Dear Edward, Thank you for your excellent 5 star rating. It was a pleasure hosting you. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

8/10 Good

Christopher

Stayed 4 nights in Jan 2024
Response from Serene Lloyd on Jan 8, 2024
Dear Christopher, Thank you for rating our resort. We are delighted you had a good stay and we look forward to welcoming you back home in future. Regards, Serene Lloyd

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to Jamaica and second to Montego Bay. Pros: - The buffet is good - The gym has every machine imaginable - The staff is lovely - Pretty grounds - Good beaches - Great views Cons: - The "save your beach seat with a towel" culture that is so prevalent at these resorts (not unique to this one). I want to be on vacation and not fighting over space at the beach. - The bars run out of normal ingredients (soda) sometimes. It happens! Not a huge deal. - The specialty restaurants aren't spectacular (except for the service). - Not a big salad bar selection. This was a much better experience than we've had at previous resorts. Recommend.
Stayed 4 nights in Dec 2023
Response from Serene Lloyd on Jan 8, 2024
Dear Abigail, We are delighted to read that we were able to meet most of your expectations. We are super thrilled you had a great stay with us and we look forward to welcoming you back home in future. Regards,Serene Lloyd

10/10 Excellent

Darnisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Serene Lloyd on Jan 8, 2024
Dear Darnisha, Thank you for your excellent rating. It was a pleasure hosting you and we look forward to welcoming you back home in future. Regards, Serene Lloyd

8/10 Good

GERALD A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Serene Lloyd on Jan 7, 2024
Dear Gerald, Thank you for rating our resort. It was a pleasure hosting you. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

6/10 Okay

Hyon

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Serene Lloyd on Dec 28, 2023
Dear Hyon, Thank you for rating our resort. We hope to have the opportunity to redeem your confidence in our resort and services in the future. Regards, Serene Lloyd

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Serene Lloyd on Dec 26, 2023
Dear Jacob, Thank you for your excellent 5 star rating. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Maria De Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and made us feel welcomed.
Stayed 5 nights in Dec 2023
Response from Serene Lloyd on Dec 21, 2023
Dear Maria, We are delighted to note you felt the warmth of our team members. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

4/10 Poor

Zaheer U

Liked: Staff & service
Not a good time / staff stole from our room
Stayed 5 nights in Oct 2023
Response from Serene Lloyd on Dec 21, 2023
Dear Zaheer, Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. The team is guided by strict procedures in recovering lost items or those inadvertently left behind by guests and has been able to operate effectively and efficiently. If you have not yet received a comprehensive response from the team, I will be more than happy to provide a further follow-up on the matter. I have sent you a direct message to do same. Regards, Serene Lloyd

10/10 Excellent

Vincent

Travelled with partner
Liked: Amenities
Very nice great staff courteous helpful
Stayed 5 nights in Dec 2023
Response from Serene Lloyd on Dec 18, 2023
Dear Vincent, We are delighted to read that you had a great stay with us. We look forward to welcoming you back home. Regards, Serene Lloyd

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very nice, very clean and full of very pleasant staff. Definitely one of the nicer resorts that I’ve seen.
Stayed 3 nights in Dec 2023
Response from Serene Lloyd on Dec 18, 2023
Dear Simone, It is such a pleasure to read you enjoyed your stay. We look forward to welcoming you back home soon. Regards, Serene Lloyd

10/10 Excellent

CHELSY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Serene Lloyd on Feb 5, 2024
Dear Chelsy, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly loved it
Stayed 3 nights in Dec 2023
Response from Serene Lloyd on Dec 13, 2023
Dear Alyssa, We are thrilled you loved our resort. Thank you for choosing Secrets St. James. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

6/10 Okay

Sherry

Stayed 7 nights in Nov 2023
Response from Serene Lloyd on Dec 13, 2023
Dear Sherry, Thank you for rating our resort.Regards, Serene Lloyd

8/10 Good

Bettyanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 9 nights in Nov 2023
Response from Serene Lloyd on Dec 13, 2023
Dear Bettyanne, We are extremely delighted to read your stay with us was great. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

TYE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was tremendous
Stayed 7 nights in Nov 2023
Response from Serene Lloyd on Dec 13, 2023
Dear Tye, Thank you for choosing Secrets St. James as your vacation destination. We are delighted to note you enjoyed our room service. We hope to welcome you back home in the future. Regards, Serene Lloyd

8/10 Good

Elizabeth Matilde, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. The only problem was at check in. The Time Share Sales people are relentless. Check in was not as smooth as I’m used to at Dreams Resorts but in the end it worked out.
Stayed 4 nights in Nov 2023
Response from Serene Lloyd on Dec 5, 2023
Dear Elizabeth, Thank you for choosing our resort and sharing your feedback with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd