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Reviews of Royal Decameron Montego Beach - All Inclusive

3.5 out of 5
Royal Decameron Montego Beach - All Inclusive
2 Gloucester Avenue, Montego Bay, Saint James

Reviews

6.8
Rating 10 - Excellent. 258 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 172 out of 1002 reviews" "
Rating 4 - Poor. 120 out of 1002 reviews" "
Rating 2 - Terrible. 166 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Marina

Travelled with partner
Liked: Cleanliness, staff & service
The location and views are perfect. The rooms and bathrooms need some tlc.
Stayed 4 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there. The staff were amazing!! The property was clean and i enjoyed the live evening entertainment. The only complaint i have is the food good be better. The food at their restaurant was very good. There was a large variety of food choices but the food lacked taste at times.
Stayed 5 nights in Apr 2024
Response from Charmaine Blair on Apr 11, 2024
Dear Guest Elizabeth,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Okay

Jerome, Garner

Travelled with partner
Liked: Cleanliness
The property was dated but clean. The staff were very friendly. The food was amazing. The biggest problem was getting towels and toilet paper. They seemed to have a shortage of these basic things and not put them in the room when the room was cleaned. When I asked the front desk for them I had to wait until the next day when room service came in the late afternoon. This created a lot of problems.
Stayed 6 nights in Mar 2024
Response from Charmaine Blair on Apr 10, 2024
Dear Guest Jerome,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.Cordially Charmaine Blair Guest Services Manager

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well clean . The staffs were amazing and always greet us.
Stayed 7 nights in Mar 2024
Response from Charmaine Blair on Apr 8, 2024
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear that the property was clean and that the staff were amazing and friendly. I hope you had a wonderful stay at the hotel.

8/10 Good

CLARIBEL

Travelled with partner
Bad food, really poor
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Apr 3, 2024
Hi Claribel, I'm sorry to hear that you didn't enjoy the food at the Royal Decameron Montego Beach. Your feedback is important to us, and we will make sure to address this issue for future guests. Thank you for sharing your experience.

6/10 Okay

Amya

Travelled with group
Property needs renovation and parking. Limited food options and dining schedule. Not like a regular all inclusive with food and liquor.
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Apr 1, 2024
Thank you for sharing your feedback. We appreciate your comments on the property, parking, and food options. Your review will help other travelers make informed decisions. If you have any specific suggestions for improvement, we encourage you to communicate them directly to the hotel management. We hope you still enjoyed your stay at Royal Decameron Montego Beach. Safe travels!

6/10 Okay

Ratko

Stayed 5 nights in Mar 2024
Response from Charmaine Blair on Mar 30, 2024
Hello Ratko,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Sudesna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Mar 29, 2024
Dear Sudesna,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Pamella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entertainment and the people
Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Mar 29, 2024
Hello Pamela,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Jameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Charmaine Blair on Mar 19, 2024
Dear Jameer,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Mar 18, 2024
Dear Sarah,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Food was meh
Stayed 2 nights in Mar 2024
Response from Charmaine Blair on Mar 18, 2024
Thank you for your review, Leryn. It's great to hear that some staff members were friendly during your stay at Royal Decameron Montego Beach. We aim to provide excellent service and will address any issues with the team. We hope you had an enjoyable experience overall and would love to welcome you back in the future.

2/10 Terrible

cynthia ellen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place we ever stayed 5 things wrong in our room even the phone didn’t work to call about the flood we had
Stayed 5 nights in Mar 2024
Response from Charmaine Blair on Mar 12, 2024
We are sorry to hear about your experience at Royal Decameron Montego Beach. Your feedback will be taken into consideration to improve in the future. Thank you for sharing your thoughts.

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Charmaine Blair on Mar 14, 2024
Hello Stephanie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Terrible

Darian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book with another property because after 6 hours of waiting they still didn’t not have a room for us. In those 6 hours we decided to go eat and drink but that didn’t happen either. It was supposed to be all inclusive but the buffet barely had food and there was hardly ever a bartender at any of the bars. The hotel is nothing like the pictures. EXTREMELY inconvenient and an overall terrible experience. Don’t be fooled like I was.
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Mar 11, 2024
Dear Darian, we are truly sorry to hear about your negative experience at Royal Decameron Montego Beach. Your feedback is important to us and we will address these issues with the hotel management to improve the overall guest experience. We hope you give us another chance in the future.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
No elevator and we roomed on the 4th floor. And no enough towels
Stayed 7 nights in Aug 2023
Response from Charmaine Blair on Mar 12, 2024
Dear Beatrice, thank you for sharing your feedback on Royal Decameron Montego Beach. We apologize for the inconvenience of not having an elevator and the limited towels. We appreciate your understanding and hope you still enjoyed your stay with us. Safe travels!

8/10 Good

Kelvin D, Eight Mile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 14 nights in Feb 2024
Response from Charmaine Blair on Mar 10, 2024
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

10/10 Excellent

Mina, dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location , hotel can use some work . But for money is right
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Mar 10, 2024
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

6/10 Okay

Fadges

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are a little dated, the staff wasn’t very helpful,,
Stayed 5 nights in Mar 2024
Response from Charmaine Blair on Mar 8, 2024
Thank you for your feedback, Fadges. We appreciate your input regarding the rooms and staff at Royal Decameron Montego Beach. We will take your comments into consideration to improve the overall guest experience.

2/10 Terrible

Dara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware the entire beachfront area of the hotel is currently not accessible and cannot be used as of March 5. Oceanfront rooms have a view of sand bags and construction as the hotel continues to repair from storm in early Feb. Guests must use the property of the sister hotel Cornwall next door and share the beach there. The property is currently very difficult for those with mobility disabilities to visit. Rooms are in bad shape and overall lack of any maintenance done in the rooms or on property.
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Mar 8, 2024
Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and will take your concerns into consideration for future improvements. We hope that your next stay with us will be more enjoyable. If you have any additional feedback or requests, please do not hesitate to contact us. Thank you for choosing our hotel for your stay in Montego Bay.

6/10 Okay

Michael G

Travelled with partner
Liked: Cleanliness
Was there 8 years ago..rooms same, need updated, but were clean, just old.. not enough staff in dining room, had to get own drinks, napkins. Need activuties at stage area in evening..nothing to do after dinner, pools closed at 5, entertainment started at 9:30. Have stayed there 5 times, us in a safe location on hip strip. Would stay there again. Remember its star rating, is not a five star. Don't go there expecting top shelf and quality!
Stayed 6 nights in Feb 2024
Response from Charmaine Blair on Mar 5, 2024
Dear Michael,Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and understand your points. Your review will help future guests have a realistic expectation of the hotel. We encourage you to check the hotel for any updates before booking again. Your loyalty is valued, and we hope your next stay meets your expectations better.

8/10 Good

Tyler

Travelled with partner
Liked: Staff & service, amenities
Staff was fantastic, food was great, everything was great. Property was damaged by a recent storm and there's a fair bit of maintenance ongoing but they are working hard at that as well. Nightly entertainment was better than expected, you won't get bored here. Aside from leaving a book there I can't say anything but good things about our experience, we plan on coming back!
Stayed 7 nights in Feb 2024
Response from Charmaine Blair on Mar 4, 2024
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear about the fantastic staff, good food, and enjoyable nightly entertainment. The ongoing maintenance efforts show dedication to improving the property. Your intention to return speaks volumes about your experience. Safe travels, Tyler!

4/10 Poor

vanessa

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Need to be renovated and up to date poor quality for your money
Stayed 5 nights in Feb 2024
Response from Charmaine Blair on Mar 2, 2024
Dear Vanessa,Thank you Vanessa for sharing your feedback about Royal Decameron Montego Beach. We appreciate your honesty and will take your comments into consideration for future improvements. If there is anything else you would like to share or discuss, please feel free to reach out. Thank you for choosing our hotel.

10/10 Excellent

Sylvanah

Travelled with family
Liked: Staff & service
Disliked: Amenities
rooms can be updated ! I loved how yu can walk from resort to sister resort friendly staff !
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 29, 2024
Thank you for sharing your feedback, Sylvanah! We appreciate your comments on the room updates needed and the convenience of walking to the sister resort. We're glad you enjoyed the friendly staff. Your review will help future guests make informed decisions about the Royal Decameron Montego Beach.

8/10 Good

Kyle Lee

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Charmaine Blair on Feb 29, 2024
Dear Kyle,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 29, 2024
Hello John,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

4/10 Poor

Rosie

Travelled with group
Disliked: Amenities, property conditions & facilities
Pros: Entrance/Front desk area was nice. Beaches, water, and snorkeling were beautiful. Cons: Two out of the three bars on property were always closed. 2 restaurants on the property, one was closed down the day after we got there for renovations, leaving one restaurant for the whole property. All you can eat buffet was open for breakfast, lunch, dinner for only 2 hour increments and kept running out of food each time. Fitness Center was always locked. I understand the resort was dealing with the aftermath of a storm, but the property was under constant construction and very noisy. Caution tape everywhere. Ran out of water bottles. Denied bottled soda. Had to spend money at the all-inclusive resort’s gift shop to get water, drinks, and limited snacks. No elevators.
Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Mar 4, 2024
Dear Rosie,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel (. Regarding your dissatisfaction with the beach which is a act of nature, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences

4/10 Poor

Jean Ronel Junior

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is poorly maintained. Very few things work properly. Food choices are extremely limited. The staff is trying but there’s an obvious lack of professionalism.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

6/10 Okay

Diandra

Travelled with partner
Liked: Staff & service
Sink was broken in room, maintenence never fixed it.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

2/10 Terrible

Andrea

Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Mar 23, 2024
Dear Guest Andrea,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice but food choice should be better, staff were great, transportation was perfect getting too and from airport.
Stayed 3 nights in Jan 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Very average Pay for what you get Staff was very nice, so 5/5 for that But the room was very outdated; it however wasn’t an issue for me as I was not in the room for most of the time. Beach was also good.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

10/10 Excellent

Calvin

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 Okay

Rysheka

Disliked: Cleanliness, property conditions & facilities
This was not a bad stay but the rooms are definitely old and needs a lot of work done , had a ant issue and the restroom sink was stopped up my whole stay staff is friend location is ok I probably wouldn’t stay again
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 12, 2024
Thank you for your review, Rysheka, of your stay at the Royal Decameron Montego Beach. We appreciate your feedback about the rooms needing work and the issues you experienced with ants and the restroom sink. We apologize for any inconvenience caused. Our staff is friendly and the location is satisfactory. We will take your comments into consideration for future improvements.

8/10 Good

Giorgio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff amazing the rooms outdated and needs a ton of work - food was good
Stayed 7 nights in Feb 2024
Response from Charmaine Blair on Feb 12, 2024
Thank you for your review, Giorgio. We appreciate your feedback regarding the staff and the food. We apologize for any inconvenience caused by the outdated rooms. We will make sure to address this issue and work on improvements. Please let us know if there is anything else we can assist you with during your stay at Royal Decameron Montego Beach.

8/10 Good

Anneshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was perfect. The staff was always helpful and supportive to our needs. Great experience will stay again.
Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Feb 10, 2024
Thank you, Anneshia, for your review of the Royal Decameron Montego Beach. We're glad to hear that you had a perfect experience and that the staff was helpful and supportive. We appreciate your kind words and look forward to welcoming you back again in the future.

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in need of general maintenance. Staff could do with customer service training. Food was cold and mainly left overs from the previous meal. Due to a cold front (storm) we had to stay inside the building as the beaches were closed off and dangerous. The staff, including the entertainment team, had no idea on how to engage the guests. I have stayed at the property over the years but this occasion was extremely disappointing and not worth the money. The cold food gave me diahorrea the entire 4 days of my stay. Do not pay your money to stay at this hotel.
Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Feb 10, 2024
I'm sorry to hear about your disappointing experience at Royal Decameron Montego Beach. It seems like the property is in need of maintenance and the staff's customer service skills could be improved. It's unfortunate that the food was cold and not up to standard, causing you discomfort during your stay. It's also disappointing to hear that the staff and entertainment team were not engaging with the guests. Thank you for sharing your review and warning others to consider other options.

4/10 Poor

nANCY

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Booked a King room with an Ocean View - after 4 hour wait for our room we received a double bed, very limited view of the ocean (all tree's). Room was off on an extended part of the property. Limited, meals times. Needed to be there promptly when then opened, they did not replenish items with limited choices. With the 5 bars on both property's limited times they were open. Only had limited items to choose from, would think in Jamaican you would be able to get a Jamaican beer only had Presidente (Domican beer). Was told by bartenders cold go purchase Jamaican beer a cross the street.
Stayed 7 nights in Jan 2024
Response from Charmaine Blair on Feb 9, 2024
Hello Nancy,Thank you for your review, Nancy. We apologize for the inconvenience you experienced during your stay at Royal Decameron Montego Beach. We appreciate your feedback regarding the room mix-up, limited ocean view, and limited meal choices. We understand your frustration with the limited bar options and appreciate your suggestion for offering Jamaican beer. We will review your comments with our team to improve our services. Thank you for choosing our hotel and we hope to welcome you back in the future.Regards,

2/10 Terrible

halima

Stayed 5 nights in Jan 2024
Response from Charmaine Blair on Mar 23, 2024
Dear Halima,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Feb 7, 2024
Dear guest Wendy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service
Our room phone never worked at all, we had no face towels, it was sooo LOUD outside our room by locals playing music ALL NIGHT LONG, the sauna never worked at all, jacuzzi hot tub wasn’t hot, and at 8pm buffet food was nearly GONE, and no more food was coming out. ALL THE STAFF IS GREAT AND ENTERTAINMENT IS AWESOME!!!!!!!! We still enjoyed ourselves!
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 5, 2024
Dear Sheila,Thank you for your review of your stay at Royal Decameron Montego Beach. We apologize for the issues you experienced, including the phone and sauna not working, noise disturbances, and the lack of towels and buffet food. We appreciate your positive feedback regarding the staff and entertainment. We will address the mentioned problems to ensure a better experience for our future guests. We hope you still enjoyed your time at our hotel despite these inconveniences.Best regards,Guest Services Manager

4/10 Poor

Shanique

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Charmaine Blair on Feb 7, 2024
Dear Guest Shanique,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 Good

Denise

Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Mar 23, 2024
Dear Denise,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Good

Darcy

Stayed 9 nights in Jan 2024
Response from Charmaine Blair on Feb 3, 2024
Hello Darcy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Just awesome
Stayed 2 nights in Jan 2024
Response from Charmaine Blair on Jan 26, 2024
Thank you, Michael, for your kind review of the Royal Decameron Montego Beach. We are delighted to hear that your experience was awesome. Our team always strives to provide friendly and exceptional service to our guests. We hope to welcome you back for another great stay in the future.

8/10 Good

Kedan

Travelled with partner
Liked: Staff & service
Rooms needed a bit of ugrading in terms of shower, safe and air con
Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Jan 23, 2024
Thank you for your review, Kedan. We appreciate your feedback on the rooms at Royal Decameron Montego Beach. We will take note of your comments regarding the shower, safe, and air conditioning and work towards upgrading them. Your satisfaction is our priority, and we aim to provide a comfortable and enjoyable stay for all our guests.Regards

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. You get access to both properties and that was a plus for us. The room was a bit dated and the bed was uncomfortable but if you don’t plan to be in your room that much like us it’s an excellent choice. The tv would turn itself on and off and the remote wouldn’t work most of the time. Needs updates. Staff was very pleasant and made us feel at home. The food was some of the best that we’ve had at an all exclusive. If you know you know. We definitely would come back. Breath taking views of the ocean was everything for us. It’s a beautiful place. You can’t beat it for the price.
Stayed 5 nights in Jan 2024
Response from Charmaine Blair on Jan 20, 2024
Thank you for your review, Barbara. We're glad you enjoyed your stay at the Royal Decameron Montego Beach. We apologize for the inconvenience caused by the dated room and uncomfortable bed. We'll make sure to address these issues with our maintenance team. We appreciate your positive feedback about our staff and the food. It's wonderful to hear that you had a great time and enjoyed the breathtaking views of the ocean. We look forward to welcoming you back in the future.

4/10 Poor

Davia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fine Dining was a great addition, but we waited over a hour to be serve after seated . The wait was also long to be seated after arriving at restaurant. My bathroom faucet was dirty .
Stayed 2 nights in Jan 2024
Response from Charmaine Blair on Jan 23, 2024
Thank you for your review, Davia. We appreciate your feedback regarding the fine dining experience and apologize for the long wait both to be seated and served. We apologize for the cleanliness issue with your bathroom faucet as well. We will address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, staff, sceneries and the water was excellent
Stayed 2 nights in Jan 2024
Response from Charmaine Blair on Jan 17, 2024
Thank you for your review, Lisa! We're glad to hear that you enjoyed the food, staff, scenery, and water at the Royal Decameron Montego Beach. We strive to offer excellent service and create a welcoming environment for our guests. Your positive feedback is greatly appreciated.

2/10 Terrible

BAYRON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Jan 11, 2024
Hello Guest Bayron,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager