Private beach, white sand, sun loungers, beach umbrellas

Reviews of Hyatt Ziva Rose Hall - All Inclusive

5 out of 5
Hyatt Ziva Rose Hall - All Inclusive
Rose Hall, Montego Bay, Saint James

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Carla

Liked: Staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Chastity A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing …always went above and beyond! Food was delicious…and great options available at the buffet! Property not very family oriented. The beach is very small which was disappointing! I tried to walk to the adjoining beach also owned by Hyatt with my 15 and 16 year old and was told we could not be there because it was adult only…it didn’t make sense…it wasn’t a nude beach and the beach for family was so small! The restaurant availability was also disappointing if you travel with family! I understand if I had toddlers or small children but 15 and 16 year olds know how to behave …the entertainment at this place was also not good! Some days they even canceled the entertainment because they were using their staff for another private event …that was disappointing as well. I would not go to this place with teens! This is more of a couples focused hotel…although the one we rented said family! The staff however were amazing!
Stayed 5 nights in Apr 2024
Response from Sherry-kay on Apr 15, 2024
Dear Chastity,Thank you for sharing your experience with us. We're thrilled to hear that our staff provided exceptional service and that you enjoyed the delicious food options at our buffet. However, we're sorry to learn that certain aspects of your stay did not meet your expectations, particularly in terms of family-friendliness and entertainment. Your feedback regarding the beach access, restaurant availability, and entertainment is important to us, and we'll certainly take it into consideration as we strive to enhance our guest experience. We apologize for any inconvenience caused and appreciate your understanding. Should you decide to visit us again in the future, we would be delighted to assist you in finding accommodations that better suit your needs. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Rooms were really nice and clean. Hotel staff were very accommodating. Had some minor concerns and they were quickly addressed. Great views from our ocean front room.
Stayed 3 nights in Apr 2024
Response from Sherry on Apr 11, 2024
Dear Melisa,We're thrilled you enjoyed your stay! It's great to hear you found the resort beautiful and the rooms clean and comfortable. Our staff always aim to accommodate guests promptly, and we're pleased we could address any concerns you had. We hope you cherished the oceanfront views, and we'd love to welcome you back for another fantastic stay soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sherry on Apr 10, 2024
Dear Monica,Thank you very much for taking the time to rate our service/product with a perfect score! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're delighted to have met your expectations. If you ever have any feedback or suggestions for improvement in the future, please feel free to reach out. We appreciate your support and look forward to serving you again soon!

8/10 Good

LeeAnn

Stayed 7 nights in Mar 2024
Response from Sherry on Apr 4, 2024
Dear LeeAnn,Thank you for choosing to stay with us and for rating your experience. We're glad to see that you had a positive stay overall. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Best regards,

6/10 Okay

TIMRAJH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sherry on Apr 4, 2024
Dear Timrajh,Thank you for your feedback and for choosing to stay with us. We regret that your experience was not as exceptional as we aim for. Your comments are valuable, and we will use them to improve. We hope to have the opportunity to provide you with a better experience in the future.Best regards,

8/10 Good

Abisola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great!
Stayed 4 nights in Mar 2024
Response from Sherry on Apr 2, 2024
Dear Abisola,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you enjoyed the dining experience and found the food to be great! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in this regard.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 4 nights in Mar 2024
Response from Sherry on Apr 2, 2024
Dear Gisela,Thank you for choosing to stay with us and for your excellent rating! We're thrilled to hear that you had a fantastic experience during your time with us. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.Should you have any specific feedback or requests in the future, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding stay.Warm regards,

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We are currently here and there is no water. We have been told that it would be on and working three different times during the day, all of these times have come and gone and still no water . Very dissatisfied so far
Response from Sherry on Apr 2, 2024
Dear John,We sincerely apologize for the inconvenience you're experiencing with the water supply during your stay. We understand the frustration this situation has caused you. We deeply regret any disruption to your plans and comfort. Our utmost priority is to ensure that all our guests have a pleasant and seamless experience during their time with us. Please accept our sincerest apologies for the inconvenience, and we appreciate your patience and understanding.

6/10 Okay

ganya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sherry on Apr 2, 2024
Dear Ganya,Thank you for selecting our establishment for your stay and for sharing your feedback. We value your rating and remain dedicated to enhancing our services continuously. Should you have any particular concerns or suggestions to improve your experience, please feel free to contact us. We eagerly anticipate the chance to welcome you back for a more pleasurable stay in the future.Warm regards,

8/10 Good

Scott

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great. The amenities were all as advertised. The rooms were clean and well stocked. The pools were always clean and well tended. The French restaurant was disappointing while the others were great. Chevelle, our server in the Italian restaurant was spectacular!!
Stayed 4 nights in Mar 2024
Response from Sherry on Mar 28, 2024
Dear Scott,Thank you for your feedback. We're glad to hear you enjoyed your stay overall and found our amenities and rooms to your satisfaction. We apologize for any disappointment with our French restaurant but are pleased to know that you had a great experience at our other dining venues. We'll pass your compliments to Chevelle for her exceptional service. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place all the way around.
Stayed 4 nights in Mar 2024
Response from Sherry on Mar 28, 2024
Dear Michael,Thank you for your kind words! We're thrilled to hear that you had an awesome experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic experience in the future.Best regards,

10/10 Excellent

Razanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, grounds were stunning and the food and entertainment was great! Our room was spotless except the bathtub. The reef was amazing too. Would go back !!
Stayed 3 nights in Mar 2024
Response from Sherry on Mar 27, 2024
Dear Razanna,Thank you for your wonderful review! We're thrilled you enjoyed our amazing staff, stunning grounds, and great food and entertainment. We apologize for the oversight with the bathtub cleanliness and will address it promptly. We're glad you enjoyed the reef and would love to welcome you back for another great stay!

10/10 Excellent

Shayla

Liked: Cleanliness
Response from Sherry on Mar 25, 2024
Dear Shayla,Thank you for taking the time to rate your recent stay with us. We appreciate your perfect score of 5 out of 5. Your satisfaction is important to us, and we're glad to see that you had a positive experience during your time with us.If you have any specific feedback or if there's anything we could have done to make your stay even better, please don't hesitate to let us know. We value your input and strive to continuously improve our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlene & Joe We stayed at The Hyatt Ziva Rose Hall and will say the experience was nothing short of amazing. This has to be one of the most well up-kept resorts I've ever been to. The facilities were all clean and well taken care of. Upon check-in the staff at the front desk were all very friendly and helpful. We were met with refreshing drinks and although we were almost 3 hours early for check-in, we were given access to the resort grounds. The food was amazing!!! The jerk hut is a quick grab but one of the best of the resort. The food choices at the buffet restaurant Choices were in abundance. We rented the pool cabanas for two days and our staff were extremely helpful and made sure we wanted for nothing. I would like to recognize two of the staff members Nadine & Jenniel who accommodated us during our renting of the cabanas. We barely had to move for anything and the staff aided us with NOT ONE complaint no matter how hot it was. Quite frankly the entire staff was just as nice and friendly the entire time. This was my birthday trip and the staff at The Hyatt Ziva Rose Hall was able to send Champagne and a delicious slice of cake to the room for me. What a surprise! Having access to the all adults Hyatt Zilara side was also pleasing as well. We took a walk over to the Zilara side and ended up dining at Rootz and that saved us from leaving the resort. Would definitely recommend this place to groups of all ages! See you all next time!
Stayed 3 nights in Mar 2024
Response from Sherry on Mar 25, 2024
Dear Joseph,Thank you so much for taking the time to share your wonderful experience at The Hyatt Ziva Rose Hall with us! We are thrilled to hear that your stay was nothing short of amazing and that you found our resort to be one of the most well-kept you've ever visited.It brings us immense joy to know that you were impressed with our clean and well-maintained facilities, and that our front desk staff provided you with friendly and helpful service, even accommodating your early arrival with access to the resort grounds.We're delighted that you enjoyed the variety and quality of our dining options, including the jerk hut and Choices buffet restaurant. It's fantastic to hear that you had a fantastic experience renting the pool cabanas and that Nadine & Jenniel provided exceptional service throughout your stay.We're honored to have been a part of your birthday celebration and are thrilled that we could surprise you with Champagne and a delicious slice of cake in your room. We're glad you were able to explore the adults-only Hyatt Zilara side and enjoy dining at Rootz.Thank you for recommending our resort to groups of all ages. We can't wait to welcome you back for another fantastic stay. See you next time!Warm regards,

8/10 Good

Tania

Liked: Cleanliness, staff & service
Stayed 8 nights in Jan 2024
Response from Sherry on Mar 25, 2024
Dear Tania,Thank you for taking the time to rate your recent stay with us. We're pleased to see that you rated your experience a 4 out of 5. Your feedback is important to us, and we hope that you had an overall enjoyable stay with us.If there is anything specific you would like to share or any areas where we could improve, please don't hesitate to reach out. We value your input and strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,

10/10 Excellent

Abrar, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great experience here. The dining options, pool area, beach, kids club and grounds were great for a family with young kids. The drawbacks were that the rooms were a bit old with the fan blowing cold air over our beds and we had issues a couple of nights with rowdy drunks running through the halls at night waking us up. But overall, it was a fun place with hospitable staff and a lively but not overcrowded atmosphere with well kept picturesque grounds.
Stayed 5 nights in Mar 2024
Response from Sherry on Mar 19, 2024
Dear Abrar,Thank you for sharing your experience with us. We're pleased to hear that you and your family enjoyed our dining options, pool area, beach, kids club, and grounds. Ensuring families have a memorable time is important to us.We apologize for the inconvenience caused by the room conditions and noise disturbances. Your feedback is appreciated, and we will address these issues to ensure a more comfortable stay for our guests.Despite these challenges, we're glad you found our staff hospitable and enjoyed the atmosphere and well-kept grounds. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us.Kind regards

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sherry on Mar 19, 2024
Dear Vivian,Thank you so much for giving us a perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you have any specific feedback or suggestions for us, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!Kind regards

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sherry on Mar 19, 2024
Dear Sabrina,We greatly appreciate your perfect rating! It brings us immense joy to learn that your stay with us was truly exceptional. Ensuring your satisfaction is our utmost priority, and we're overjoyed to have met your expectations. Should you have any feedback or suggestions for us, please don't hesitate to share. We eagerly anticipate the opportunity to host you again for another remarkable experience in the future!Best regards

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherry on Mar 13, 2024
Dear Michelle,Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay. Your 5/5 rating is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future.Warm regards,

10/10 Excellent

kendrel

Travelled with partner
Liked: Amenities
Very friendly staff. Awesome property. Very accomodating
Stayed 3 nights in Mar 2024
Response from Sherry on Mar 12, 2024
Dear Kendrel,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff made you feel welcome. It was our pleasure to accommodate you, and we hope to welcome you back soon for another wonderful experience.Warm regards,

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Plenty to eat and variety and sufficient sunshine. Nice atmosphere and entertainment. Never ventured outside property.
Stayed 4 nights in Mar 2024
Response from Sherry on Mar 11, 2024
Dear Dennis,Thank you for your wonderful feedback! We're delighted to hear that you found our resort beautiful with ample dining options, variety, and plenty of sunshine. It's great to know that you enjoyed the atmosphere and entertainment during your stay. We're thrilled to have provided an all-encompassing experience that kept you within the property. We look forward to welcoming you back for another memorable stay!

8/10 Good

Neha Harish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sherry on Mar 6, 2024
Dear Neha,Thank you for taking the time to share your feedback with us. We appreciate your 4/5 rating, and we're glad to know you chose our services. If you have any specific comments or suggestions in the future, feel free to let us know. We value your input and look forward to welcoming you back for an even better experience.Best regards,

10/10 Excellent

Shyla Monae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sherry on Feb 29, 2024
Dear Shyla,Thank you for taking the time to rate your recent experience with us, and for the outstanding 5/5 rating! We are delighted to hear that you had a positive stay.Your satisfaction is our top priority, and we are thrilled that we met your expectations during your time with us. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more from you.Once again, thank you for choosing us. We look forward to welcoming you back for another excellent experience in the future.

10/10 Excellent

Traceyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sherry on Feb 28, 2024
Dear Traceyann,Thank you for your excellent 5/5 rating! We're delighted to know that you had a positive experience during your stay. If you ever have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back for another fantastic stay.Best regards,

10/10 Excellent

Vipul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food choices and excellent service.
Stayed 2 nights in Feb 2024
Response from Sherry on Feb 28, 2024
Dear Vipul,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our good food choices and experienced excellent service. Your satisfaction is our priority, and we look forward to serving you again on your next visit.Best regards,

10/10 Excellent

Denise

Stayed 5 nights in Feb 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Denise,Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a perfect 5/5 experience! Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Stephen

Stayed 5 nights in Feb 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Stephen,Thank you for sharing your recent experience with us. We are delighted to see that you had a flawless 5/5 stay! Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back soon.

10/10 Excellent

Jason

Travelled with partner
Liked: Property conditions & facilities
Great resort had an amazing time
Stayed 4 nights in Feb 2024
Response from Sherry on Feb 22, 2024
Dear Jason,Thank you for sharing your positive experience! We're thrilled to hear that you had an amazing time at our resort. We appreciate your kind words and hope to welcome you back for more wonderful moments.Best Regards,

6/10 Okay

Vishwanath

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Careless and Rude staff demanding tips without quality service. Arrogance /poor service / lack of customer care.
Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Feb 20, 2024
Dear Vishwanath,We sincerely apologize for the disappointing experience you had with our staff during your stay. We take your feedback seriously, and we are committed to addressing the issues you raised. Providing quality service with genuine care is our priority, and we regret any instance where this fell short.Rest assured, we will conduct a thorough investigation into the behavior you described, and appropriate measures will be taken to ensure our staff upholds the highest standards of professionalism and courtesy. Your feedback is crucial for our continuous improvement, and we appreciate you bringing this matter to our attention.We value your patronage and hope to have the opportunity to restore your confidence in our service during any future visits.Thank you for your understanding.Best regards,

10/10 Excellent

Shuqun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property. Food options are great, staff are friendly. We had a hiccup upon check in. The general manager & his staff did a great job in the recovery. We were quite impressed how General Manager was involved in follow ups on the rest of the stays while we were there. Things happen, what really matters the most how they handle the challenge. We enjoyed the stay and highly recommend the property.
Stayed 4 nights in Feb 2024
Response from Sherry-Kay on Feb 20, 2024
Dear Shuqun, Thank you for sharing your positive experience with us. We are thrilled to hear that you found our property beautiful and enjoyed the great food options. Your kind words about our friendly staff are truly appreciated.While we regret any hiccup you experienced during check-in, we are pleased to hear that our General Manager and the team effectively addressed the issue, demonstrating our commitment to excellent service and guest satisfaction. We appreciate your understanding and patience in such situations.It's heartening to know that you were impressed with the follow-ups and the level of involvement from our General Manager throughout the rest of your stay. We agree that how challenges are handled is crucial, and we are delighted to have exceeded your expectations in this regard.Thank you for recommending our property, and we look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Bria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Sherry-Kay on Feb 19, 2024
Dear Baria,Thank you for your concise yet wonderful review! We're delighted to hear that you had an excellent experience with us. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again soon.Best regards,

10/10 Excellent

Silpa

Stayed 5 nights in Feb 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Silpa,Thank you for rating your recent stay with us a perfect 5/5! We're delighted that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Feb 19, 2024
Dear Stacey,Thank you for taking the time to rate us 5/5! We appreciate your positive feedback and are delighted to know that you had a great experience with us. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Chao Simon, Roslyn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort area is quite and comforts. The swim pool are a little small, the private beach area are small size too.
Stayed 4 nights in Feb 2024
Response from Sherry-Kay on Feb 18, 2024
Dear Chao,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the resort area quiet and comfortable. Your 5/5 rating is greatly appreciated.We take note of your comments about the pool and private beach size. We value your input, and it's essential for us to understand our guests' preferences. Your feedback will be considered as we continue to enhance our amenities and services.We hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning!
Stayed 1 night in Feb 2024
Response from Sherry-Kay on Feb 18, 2024
Dear Harold,Thank you for the wonderful feedback! We're thrilled to hear that you found your experience stunning. It's our goal to provide exceptional moments, and we're delighted to have exceeded your expectations. We appreciate your positive sentiments and look forward to welcoming you back for more memorable moments.

8/10 Good

Lisa

Stayed 5 nights in Feb 2024
Response from Sherry on Mar 21, 2024
Dear Lisa,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that overall, you had a positive experience. We're always striving to improve, and we hope to have the opportunity to exceed your expectations on your next visit.Warm regards

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Feb 13, 2024
Dear Steven,Thank you for taking the time to rate your experience with us. We're thrilled to see that you had a perfect 5/5 stay. If there's anything specific that made your visit exceptional or any suggestions you'd like to share, we'd love to hear from you. We appreciate your positive rating and hope to welcome you back soon.Best regards,

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was perfect. Every staff member was absolutely friendly and courteous. Me and my husband loved every minute of our stay. We did not want to go back home. Each meal was excellent. The hotel was clean. The party was so much fun. It was a safe environment. All of the staff members should get a substantial raise because they were truly extremely warm.
Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Feb 12, 2024
Dear Valerie,Thank you so much for taking the time to share your delightful feedback with us! We are overjoyed to hear that you and your husband enjoyed a perfect stay filled with friendly and courteous hospitality.Your appreciation for our staff warms our hearts, and we will certainly pass on your kind words to the entire team. We're thrilled to know that each meal was excellent, the hotel met your cleanliness standards, and that you had a great time at the party in a safe environment.Your suggestion about recognizing our staff with a substantial raise is genuinely appreciated, and we'll make sure to share your sentiment with the relevant departments. It's guests like you that make our efforts truly rewarding.We look forward to welcoming you back for another wonderful stay whenever your travels bring you back our way. Thank you for choosing us, and until next time, safe travels!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pools were clean and beautiful.
Stayed 5 nights in Feb 2024
Response from Sherry-Kay on Feb 12, 2024
Dear Matthew,Thank you for your positive feedback on our clean and beautiful pools! We're thrilled you enjoyed your experience. We strive to provide a refreshing and welcoming atmosphere, and it's fantastic to hear that we met your expectations. We hope to have the pleasure of hosting you again on your next visit.Best regards,

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved it So we are coming back in July Great experience
Stayed 5 nights in Jan 2024
Response from Sherry-Kay on Feb 9, 2024
Dear Martin,Thank you for your wonderful feedback! We're thrilled to hear that you loved your experience with us and that you're planning to return in July. We can't wait to welcome you back for another fantastic stay. If there's anything specific you enjoyed or if you have any special requests for your upcoming visit, feel free to let us know. We look forward to making your next stay even more memorable!Best regards,

10/10 Excellent

Markesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was amazing. Everyone was welcoming and respectful. I will definitely visit again.
Stayed 4 nights in Feb 2024
Response from Sherry-Kay on Feb 8, 2024
Dear Markesha,Thank you for your kind words! We're thrilled to hear that you found our property beautiful and our staff amazing. It's fantastic to know that you felt welcomed and respected. We look forward to hosting you again on your next visit!

10/10 Excellent

nilsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Sherry-Kay on Feb 8, 2024
Dear Nilsa,We appreciate your outstanding 5/5 rating! Thank you for choosing our services, and we're delighted to have met your expectations. If you ever have any feedback or specific comments in the future, please feel free to share. We look forward to welcoming you back for another excellent experience!

8/10 Good

Etroy

Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Etroy,Thank you for taking the time to rate your recent stay with us. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sherry-Kay on Feb 6, 2024
Dear Edward, Thank you for taking the time to rate us with a perfect 5/5! We are thrilled to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to the pleasure of welcoming you back for another excellent visit.Best regards,

6/10 Okay

Cristina, Waldwick

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is average for the money. The AC is not working properly, we made 5 calls at the reception to come fix the AC and nobody stopped by. After a lot of drama we got moved into another room. Service a d staff were great though. The beach area is very small. I would not return to this resort!
Stayed 7 nights in Jan 2024
Response from Sherry-Kay on Feb 6, 2024
Dear Cristina,Thank you for your review. We apologize for the issues with the AC and the delay in addressing it. Your feedback is valuable, and we regret falling short of your expectations. We appreciate your recognition of our staff's service.We will review the AC concerns and consider your feedback on the beach area. We hope you reconsider, giving us another chance to provide a better experience.Best regards,

10/10 Excellent

Ayanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people made the property amazing. Make sure you bring cash to tip the amazing staff!
Stayed 3 nights in Jan 2024
Response from Sherry-Kay on Feb 2, 2024
Dear Ayanna,Thank you so much for your kind words! We're delighted to hear that our exceptional staff contributed to making your stay amazing. Your recognition means a lot to us. We look forward to welcoming you back for another wonderful experience.Best regards,

8/10 Good

Andrew R, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is smaller than pictured, and needs new sand brought in.
Stayed 5 nights in Jan 2024
Response from Sherry-Kay on Feb 2, 2024
Dear Andrew,Thank you for taking the time to share your experience and for the 4/5 rating. We appreciate your valuable feedback, your comment on the beach is duly noted, and we are committed to making improvements for a more enjoyable stay. We hope to have the pleasure of welcoming you back for an even better experience.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and the property was lovely. The food at the restaurants were fair.
Stayed 3 nights in Jan 2024
Response from Sherry-Kay on Feb 1, 2024
Dear Jennifer,We're thrilled to hear you enjoyed the wonderful service and found our property lovely. Your feedback on the restaurant food is noted, and we're committed to making improvements. We appreciate your insights and hope to welcome you back for an even better experience.Best regards,

8/10 Good

Cookie

Stayed 4 nights in Jan 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Cookie,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and hope to have the opportunity to further enhance your experience in the future.Warm regards,