One Bedroom Swim Up Suite | View from room

Reviews of Hyatt Zilara Rose Hall - Adults Only - All Inclusive

5 out of 5
Hyatt Zilara Rose Hall - Adults Only - All Inclusive
Rose Hall Road, Montego Bay, Saint James

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1006 reviews" "
Rating 8 - Good. 198 out of 1006 reviews" "
Rating 6 - Okay. 67 out of 1006 reviews" "
Rating 4 - Poor. 33 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christiana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful birthday trip, this resort is so beautiful. I miss Jamaica already, everyone is so nice❤️
Stayed 5 nights in Mar 2024
Response from Sherry on Mar 27, 2024
Dear Christiana,We're thrilled to hear that you had a wonderful birthday trip with us! It warms our hearts to know that you found our resort beautiful and enjoyed your time in Jamaica. Our team takes great pride in providing exceptional hospitality, and we're delighted that you felt the warmth and kindness of everyone here. Thank you for choosing to celebrate such a special occasion with us. We hope to have the pleasure of welcoming you back soon for another unforgettable experience!

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sherry on Mar 27, 2024
Dear Karla,Thank you for taking the time to leave us a review! We're pleased to hear that you had a positive experience during your stay with us. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better stay!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Raymond,Thank you for the outstanding 5/5 rating! We're delighted to hear that you enjoyed your stay with us. Your support means the world to us, and we can't wait to have you back again soon.Warm regards,

8/10 Good

Janice Todaro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort property was very clean. They had staff working all the time to keep everything spotless. The food was excellent. The only issue we had was when we were trying to book a restaurant. The women that was helping us was not so nice and you could tell that she just wanted us to leave her alone. The rest of the staff was extremely polite. Also, this place is not a full (adult only) resort. The only adult only is one pool, nothing else. All restaurants include kids.
Stayed 3 nights in Mar 2024
Response from Sherry on Mar 19, 2024
Dear Janice,Thank you for sharing your experience with us. We're glad to hear you found our resort clean and enjoyed the excellent food.We apologize for the less-than-satisfactory interaction you had while trying to book a restaurant. We'll address this with our team to ensure better service in the future.Regarding the adult-only amenities, we appreciate your feedback and will consider it as we continue to refine our offerings.Thank you again for your feedback. We hope to welcome you back soon for an improved experience.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sherry on Mar 19, 2024
Dear Carmen,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to see that you had a positive overall experience. If there are any areas where you feel we could improve to better meet your expectations in the future, please don't hesitate to let us know. Your input is valuable to us as we strive to continuously enhance our services and offerings. We hope to have the opportunity to welcome you back again soon for an even better stay.

10/10 Excellent

Amrusha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, enjoyed the spinning class, multiple food/ restaurant options!
Stayed 6 nights in Mar 2024
Response from Sherry on Mar 13, 2024
Dear Amrusha,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our excellent staff, spinning class, and the variety of food and restaurant options available. Providing exceptional service and amenities to our guests is our top priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back for another enjoyable stay soon!

10/10 Excellent

Undra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The property and grounds are so well taken care of, the rooms were very clean!! The food was amazing. The staff was so nice and welcoming. Housekeeping was wonderful. The gym was even top tier!! I am big on details and this hotel and staff did not disappoint 10 out of 10. I would definitely recommend staying here.
Stayed 3 nights in Mar 2024
Response from Sherry on Mar 12, 2024
Dear Undra,Thank you for your fantastic feedback! We're thrilled to hear that you had an amazing time during your stay. It's wonderful to know that you appreciated our well-maintained property, clean rooms, delicious food, friendly staff, excellent housekeeping, and top-tier gym facilities. Your perfect rating and recommendation mean the world to us! We can't wait to welcome you back for another wonderful stay in the future.Warm regards,

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property with nice pools and beach area. The staff was great and the food was really good. The jerk hut, pizza place and the restaurants where you had to make reservations were the best. The buffet food (Choicez) was alright—breakfast there was better than dinner in my opinion. I do recommend the swim up pool room! I never saw any children on the adults only side which was ideal. The adults only pool was definitely more of a “party” vibe with music and games throughout the day and the beach was more “relaxing.” The bathrooms located on the property were pretty clean every time I used one. The hotel does provide a shuttle to/from the airport—we assumed it was included but we had to pay $39/person for roundtrip just fyi. There was a Hyatt lounge at the airport where you could check in and arrange airport transportation before going to the hotel. Really nice gym too. Overall, we had a really nice stay (4 nights in March)!
Stayed 4 nights in Mar 2024
Response from Sherry on Mar 11, 2024
Dear Michelle,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our property, pools, beach area, and the excellent service from our staff. It's fantastic that you found the food to be really good, particularly at the Jerk Hut, pizza place, and the reservation-required restaurants. Your feedback on the swim-up pool room and the adults-only side is appreciated. We're glad you had a relaxing stay and enjoyed the party vibe at the adults-only pool. We appreciate your comments on the cleanliness of the bathrooms and are delighted that you found our airport shuttle service and Hyatt lounge convenient. It's wonderful to know that you had a really nice stay overall. We look forward to welcoming you back for another enjoyable experience!

4/10 Poor

Kenneth

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For an all inclusive the service was lackluster. The people were not happy to help you so you felt like a problem when asking for something. Too many problems to list. The manager tried to make it right but the experience was ruined during valentines day. This was just my experience so yours may be better but I can say there are better options available.
Stayed 5 nights in Feb 2024
Response from Sherry on Mar 11, 2024
Dear kenneth,We sincerely apologize for the challenges you encountered during your stay. Your feedback is invaluable, and we regret that our service fell short of expectations. We appreciate your patience and the manager's efforts to address the issues. We'll use your comments to make necessary improvements, and we hope you'll consider giving us another opportunity to provide a more positive experience in the future.Best regards

10/10 Excellent

drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 6 nights in Mar 2024
Response from Sherry on Mar 11, 2024
Dear Drew,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our resort. If you have any specific feedback or if there's anything we can improve upon, please feel free to share. We look forward to welcoming you back for another enjoyable experience!Best regards

10/10 Excellent

Sheldon, West Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good dining
Stayed 8 nights in Jan 2024
Response from Sherry-Kay on Mar 4, 2024
Dear Sheldon,Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with our nice staff and enjoyed our dining options. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful.
Stayed 5 nights in Feb 2024
Response from Sherry on Mar 4, 2024
Dear Cheryl,Thank you for your positive feedback! We're delighted to hear that our staff made your experience wonderful. If you have any specific comments or suggestions, we'd love to hear more to ensure we continue providing excellent service.Best regards,

8/10 Good

deborah

Liked: Cleanliness, staff & service, amenities
I wanted more authentic Jamaican cuisine, they had the dishes but not the authentic taste. Either too salty or bland. Was disappointed in lack of authentic flavors. Even the fruits served weren't like what you pick off tree in country but just what you get at supermarket. Some of the buildings outside needed repair or painting. Wish there were charging stations located through out property where we could charge our phone/tablet when out of room. The staff were friendly, nice and kind, that was appreciated. It's a lovely property/location and I did enjoy my stay there. I already miss the sound of the ocean surf.
Stayed 3 nights in Feb 2024
Response from Sherry on Mar 4, 2024
Dear Deborah,Thank you for sharing your feedback. We're delighted you enjoyed our friendly staff and the beautiful property by the ocean. We apologize for any disappointment with the authenticity of the Jamaican cuisine and will address this with our culinary team. Your comments about the exterior maintenance and the need for charging stations are duly noted, and we'll work to enhance these aspects. We appreciate your insights and look forward to welcoming you back for an improved experience.Warm regards,

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my wife’s birthday here and we had a great time. Everything was perfect. The staff was extremely nice. The only negative comment would be that the entertainment wasn’t the best but it was good enough for me. I would definitely recommend staying here.
Stayed 4 nights in Feb 2024
Response from Sherry on Feb 28, 2024
Dear Shawn,Dear [Guest],Thank you for choosing to celebrate your wife's birthday with us! We're thrilled to hear that everything was perfect and that our staff contributed to a great experience. Your recommendation is greatly appreciated.We take note of your feedback about the entertainment, and we'll use it to enhance our offerings. We look forward to welcoming you back for more memorable moments.Best wishes,

10/10 Excellent

Bradley

Stellar service with a smile
Stayed 3 nights in Feb 2024
Response from Sherry on Feb 28, 2024
Dear Bradley,Thank you for your kind words! We're delighted to hear that you experienced stellar service with a smile. Our team is dedicated to ensuring your satisfaction, and it's heartening to know that their efforts made a positive impact on your stay.We look forward to welcoming you back for more wonderful experiences.Best regards,

10/10 Excellent

Amrinder Pal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, Resturant’s are not crowded, pools are well kept and property is clean and well kept. Only the building and rooms are dated.
Stayed 5 nights in Feb 2024
Response from Sherry on Feb 28, 2024
Dear Pal,Thank you for sharing your feedback with us. We're pleased to hear that you experienced very courteous staff, found the restaurants uncrowded, and enjoyed well-kept pools on our clean property.We appreciate your observation about the dated buildings and rooms. Your input is valuable, and we'll consider it as we continue to enhance our offerings.We look forward to hosting you again for another enjoyable stay.Best regards,

8/10 Good

Nnenna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything took very long here, besides the bar and taxis.
Stayed 4 nights in Feb 2024
Response from Sherry on Feb 28, 2024
Dear Nnenna,Thank you for sharing your feedback with us. We appreciate your recognition of the prompt service at the bar and with taxis. However, we apologize for any delays you experienced in other areas of our service.Your comments are important, and we will use them to assess and improve our overall efficiency. We value your patronage and hope to have the opportunity to provide you with a more streamlined and enjoyable experience on your next visit.Best regards,

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! They offer pick up from the airport to the resort. Property is beautiful and there is a lot to do. Food and drinks were great too
Stayed 1 night in Jan 2024
Response from Sherry-Kay on Feb 22, 2024
Dear Abigail,Thank you for sharing your fantastic experience with us! We're delighted that you enjoyed the airport pick-up, the beautiful property, and the great food and drinks. We look forward to welcoming you back for another amazing stay!Best Regards,

6/10 Okay

Tammie

Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Mar 21, 2024
Dear Tammie,Thank you for taking the time to rate your recent stay with us. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards,

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing amazing overall experience. Just for the experience alone I will book my next vacation at this hotel next year. Hospitality, staff, food everything was amazing. Very very accommodating
Stayed 6 nights in Feb 2024
Response from Sherry-Kay on Feb 19, 2024
Dear Rochelle,We're thrilled to hear you had an amazing overall experience at our hotel! Your kind words about our hospitality, staff, and food mean the world to us. We're grateful for your positive feedback, and we can't wait to welcome you back for your next vacation next year.Thank you for choosing us!Best regards,

10/10 Excellent

Ernie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Superbowl party was outstanding!!
Stayed 6 nights in Feb 2024
Response from Sherry-Kay on Feb 18, 2024
Dear Ernie, Thank you for the stellar 5/5 rating and your kind words about our Superbowl party! We're delighted you had an outstanding experience. Our team worked hard to make it memorable, and your positive feedback is truly appreciated. We look forward to welcoming you back for more exceptional stay.Best regards,

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great
Stayed 6 nights in Feb 2024
Response from Sherry-Kay on Feb 18, 2024
Dear Shawna,Thank you for choosing us as your host property, and for the perfect 5/5 rating! We're delighted to hear that you had a wonderful experience with us. If you have any specific feedback or suggestions in the future, feel free to share. We look forward to hosting you again soon!

8/10 Good

Chanice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were more entertainment options on site. It wasnt lively, didnt really get the feel that I was in Jamaica, coming from a jamaican background. The site was very clean, pools and hotel in general were pretty and the staff were pleasant but I do wish there were more shows/things to do during the day that were lively. I had to leave the resort to have fun.
Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Feb 13, 2024
Dear Chanice,Thank you for sharing your feedback. We're pleased you enjoyed our clean property, beautiful pools, and friendly staff. We're sorry to hear you found the entertainment options lacking. Your comments are valuable, and we're actively exploring ways to enhance our on-site activities to create a more vibrant atmosphere.We appreciate your insights and hope to welcome you back for an improved and livelier experience.Best regards,

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sherry-Kay on Feb 12, 2024
Dear Toni,Thank you for taking the time to rate your experience with us! We are thrilled to see your 5/5 rating. Your positive feedback is greatly appreciated, and we are delighted that you had an excellent stay. If you have any specific comments or if there's anything else you'd like to share about your experience, please feel free to let us know. We look forward to the pleasure of hosting you again in the future.

10/10 Excellent

Chantae

Travelled with partner
Liked: Staff & service
Overall, it was a satisfactory stay and our experience was enhanced by the extra effort the staff took to meeting our requests and services above and beyond
Stayed 4 nights in Feb 2024
Response from Sherry-Kay on Feb 8, 2024
Dear Chantae,We're pleased to hear that you had a satisfactory stay at our hotel. It's rewarding to know that our staff's extra efforts in meeting your requests enhanced your overall experience. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

jonaire

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of great food, amazing service! No nightlife. Ushould talk to staff abt getting driver to escort you to club if you want to go out.
Stayed 3 nights in Feb 2024
Response from Sherry-Kay on Feb 6, 2024
Dear Jonaire,Thank you for your positive feedback! We're delighted to hear that you enjoyed the great food and experienced amazing service during your stay.Guests do have the choice to arrange taxi services for off-resort nightlife experiences, and we will make sure to effectively communicate this option to future guests.We hope to have the pleasure of welcoming you back for another enjoyable stay, perhaps with an added touch of nightlife experience.Best regards,

8/10 Good

Anthony Sebastian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful grounds/ beach. Great DJ poolside. Drinks are delicious but bar staff will skip around you if you haven’t tipped yet, and avoid you all together on the beach. Cabana is a waste of money jammed in the middle of the other beach chairs. They leave a bottle of champagne with no glasses and no staff came around until it was time to sign for the bill. Food is pretty good for an all inclusive (many restaurant options). The dinner on the beach was well worth it! The tour (four play) Dunns River falls/zipline/ horseback/atv was amazing! But the staff was useless with booking no input no pictures no interest. Overall you can have a great time here but it is in spite of the service not because of it.
Stayed 7 nights in Jan 2024
Response from Sherry-Kay on Feb 2, 2024
Dear Anthony,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our beautiful grounds and beach, as well as the lively atmosphere with our great DJ poolside. It's wonderful to know that you found our drinks delicious and appreciated the variety of restaurant options for the all-inclusive experience.We genuinely value your constructive comments and apologize for any lapses in service that you experienced. Your feedback regarding the bar staff and Cabana experience has been noted, and we will address these issues accordingly to ensure a more seamless and enjoyable stay for our future guests.We are thrilled to hear that the dinner on the beach left a positive impression and that the tour to Dunns River Falls, zipline, horseback, and ATV was amazing. We understand your concerns about the staff's involvement and will take steps to improve our communication and service standards.Your satisfaction is our top priority, and we appreciate your insights as they help us strive for excellence. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,

8/10 Good

Richelle, Philadelphia

Travelled with family
Liked: Staff & service, amenities
Food was amazing, everything I tasted was great. Service was good, activities were good and the pool areas were enough for everyone to have a good time. However, the room and surrounding area including the elevators need some attention when it comes to cleaning. That would be the only reason I would not return.
Stayed 4 nights in Jan 2024
Response from Sherry-Kay on Feb 1, 2024
Dear Richelle,We're delighted you enjoyed the food, service, activities, and pool areas. Your feedback on the room cleanliness is noted, and we apologize for any oversight. Rest assured, we're addressing this issue to enhance future stays. We hope to welcome you back for an even better experience.Best regards,

10/10 Excellent

Samienta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say a huge thank you to Tiana at front desk. Top notch customer service from start to finish. She’s the reason why I love to stay at this resort again. Also, I would recommend music near the pool area. 10/10 review for my experience.
Stayed 2 nights in Jan 2024
Response from Sherry-Kay on Jan 31, 2024
Dear Samienta,Thank you so much for taking the time to share your wonderful feedback with us! We're delighted to hear about your exceptional experience at our resort, and we truly appreciate your kind words about Tiana at the front desk.It's always our goal to provide top-notch customer service, and we're thrilled to know that Tiana played a significant role in making your stay memorable. We'll make sure to pass along your appreciation to her.Your suggestion about having music near the pool area is noted and valued. We are always looking for ways to enhance our guests' experiences, and your feedback is crucial in helping us improve. We'll certainly explore the possibility of incorporating music in that area to add to the overall ambiance.We genuinely appreciate your recommendation and the perfect 10/10 rating! It means the world to us that you would consider staying with us again. We look forward to welcoming you back to our resort for another outstanding experience. Warm regards

10/10 Excellent

Joshua

Travelled with family
Liked: Amenities, property conditions & facilities
The staff is always amazing going above and beyond.
Stayed 3 nights in Jan 2024
Response from Sherry-Kay on Jan 31, 2024
Dear Joshua,Thank you for your kind words! We're thrilled to hear that our staff consistently goes above and beyond for you. Your feedback is truly appreciated, and we look forward to welcoming you back for more exceptional experiences.

10/10 Excellent

Joy Lynn, Lyndon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Response from Sherry-Kay on Jan 31, 2024
Dear Joy Lynn,Thank you for the compliment! We're delighted to hear you found our place very clean. Your satisfaction means a lot to us.Best regards,

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall clean and the staff was very nice. The food was excellent and we had a great time I would definitely let my friends know to book this resort
Stayed 2 nights in Jan 2024
Response from Sherry-Kay on Jan 31, 2024
Dear OliviaThank you for your wonderful review! We're thrilled to hear that you found our property overall clean, enjoyed the excellent food, and had a great time with our friendly staff. Your recommendation means a lot, and we look forward to welcoming your friends to our resort.Best regards,

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and entertainment could have been better.
Stayed 4 nights in Jan 2024
Response from Sherry-Kay on Jan 31, 2024
Dear Diane,Thank you for sharing your feedback. We appreciate your input on the rooms and entertainment. We'll certainly take your comments into consideration as we strive to enhance our offerings. If you have any specific suggestions, we'd love to hear them.Best regards,

10/10 Excellent

Adela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Friendliest staff I’ve ever met first time in Jamaica and loved everything about the resort. The best is that you have access to Hyatt Ziva next door as well for everything so you get the best of both worlds. Love everything about the resort except the dinner at the buffet can have better choices for food, my only complain. Would definitely recommend for someone going there adult only resort.
Stayed 3 nights in Jan 2024
Response from Sherry on Jan 24, 2024
Dear Adela,Thank you for taking the time to share your fantastic 5/5 review of your recent stay at our resort. We are thrilled to hear that you found our staff to be the friendliest you've ever met and that your first experience in Jamaica was a memorable one.It's wonderful to know that you enjoyed the amenities and the unique advantage of having access to Hyatt Ziva next door. We strive to provide our guests with the best of both worlds, and we're delighted that you appreciated the offerings.We also appreciate your constructive feedback regarding the dinner options at the buffet. Your input is invaluable, and we take it seriously as we continuously strive to enhance our culinary offerings. Rest assured; we will share your comments with our culinary team to explore opportunities for improvement.We're honored that you would recommend our resort, especially for those seeking an adult-only experience. We take pride in creating a welcoming and enjoyable atmosphere for all our guests.Once again, thank you for choosing our resort, and we look forward to the pleasure of hosting you again in the future. If there's anything specific, you'd like to share or if you plan on returning, please feel free to reach out to us directly.Warm regards,Sherry-kay

10/10 Excellent

Carol Hanes, Pinehurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to many all inclusive resorts over the years and I was very pleased with this property. The staff was excellent and very helpful and friendly. There was no shortage of dining options and places to get quality mixed drinks and snacks. There was also entertainment each night at various locations to include a band, casino night and solo singers in the lobby, etc. It should be noted that the beach at this property is enclosed by rock structures, so you can't take long walks or have access to any beach except in front of the Hyatt Zilara and sister property Hyatt Ziva. The beach sand is nice but is somewhat rocky when you enter the water. There are designated places to enter the water, which are also encircled by rock structures and ropes.
Stayed 5 nights in Jan 2024
Response from Sherry on Jan 24, 2024
Dear Carol,We are grateful that you took the time to share your positive experience at our resort. We're delighted to hear that you enjoyed your stay, and we appreciate your valuable feedback.It warms our hearts to know that you found our staff excellent, helpful, and friendly. Providing exceptional service is our top priority, and we are thrilled that our team made a positive impact on your stay. We're also glad to hear that you appreciated the diverse dining options, quality mixed drinks, and snacks available throughout the property. It's fantastic that you enjoyed the nightly entertainment, including live music, casino night, and solo singers. We strive to offer a variety of activities to cater to different preferences, and we're pleased to see that you had a memorable experience.Your mention of the beach and its unique features is greatly appreciated. We understand the importance of the details provided, and your insights provide valuable information for future visitors. We value your patronage and hope to have the pleasure of hosting you again in the future. If there's anything specific, you'd like to share or if you plan on returning, please feel free to reach out to us directly.Thank you once again for choosing our resort.Warm regards,Sherry-kay

6/10 Okay

Sherry

Travelled with group
Liked: Cleanliness, staff & service
I can't give enough credit to your staff from the Manager to housekeeping and everyone in between, they went out of their way ALL the time. However, the property is at best 3 star. It is in serious need of upgrading, the cement floor have large and deep erosion making walking dangerous in some areas. The plumbing is iffy, the entire 8 days I was there, the bathroom in the gym was out of order. the swim-up rooms are a waste of money. This is the first of many resorts I've visited with swim up room and this was the first with the pool always shaded. The food is excellent with the exception of the Asian, not very flavorless or authentic.
Stayed 8 nights in Jan 2024
Response from Sherry-Kay on Jan 22, 2024
Dear Sherry,Thank you sincerely for sharing your thoughts about your recent stay with us. We are truly touched by your kind words acknowledging the dedication and efforts of our staff, from the manager to housekeeping.Your constructive feedback regarding the property itself is genuinely appreciated. We take your observations about the need for upgrading, erosion on the cement floors, and plumbing concerns seriously. Rest assured, we will be addressing these issues promptly to enhance the overall safety and comfort of our guests.I apologize for any inconvenience caused by the out-of-order bathroom in the gym during your stay. We are committed to resolving such matters more swiftly in the future.I'm sorry to hear that the swim-up rooms did not meet your expectations. Your feedback about the shaded pool area is valuable, and we will explore options to improve the experience for guests in these rooms.On a positive note, we're delighted that you enjoyed the excellent food, with the exception of the Asian cuisine. Your comments on its flavor and authenticity are duly noted, and we will review and refine this aspect of our offerings to ensure a more satisfying experience.Your feedback is crucial in helping us enhance our services, and we sincerely hope to welcome you back for a more enjoyable and improved stay in the future.Warm regards,Sherry-kay

8/10 Good

Ludmila

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Sherry-Kay on Feb 6, 2024
Dear Ludmila,Thank you for taking the time to rate us with a score of 4/5. We appreciate your feedback and hope you had an enjoyable stay. If there's anything specific you'd like to share or if there are areas where we can improve, please feel free to reach out. We value your input and look forward to the opportunity to exceed your expectations on your next visit.Best regards,

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the corner room near the stairs. The staff were good, particularly the. Chef Julean and Keisha in the Italian restaurant. Keisha in Zen..fantastic service.
Stayed 3 nights in Jan 2024
Response from Sherry on Jan 22, 2024
Dear Sean,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words about our staff, and it's heartening to hear that Chef Julean and Keisha in the Italian restaurant, as well as Keisha in Zen, provided you with fantastic service. I will be sure to pass on your compliments to them.However, I regret to learn that the corner room near the stairs did not meet your expectations. Please accept our apologies for any inconvenience caused by this. Your feedback is valuable, and we will use it to continually improve and ensure a more pleasant experience for our guests.We appreciate your insights, and we sincerely hope to have the opportunity to welcome you back for a stay that exceeds your expectations.Warm regards,Sherry-kay

10/10 Excellent

Jeffrey Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in Jamaica. The Hyatt Zilara is a great place to stay. Only 10 minutes from the airport. Staff is super friendly and the food is excellent. I highly recommend the tomahawk steak 40oz but it was an extra charge. The Zilara and the Hyatt Ziva are connected properties and we had access to both. The Zilara was adults only, the Ziva was for all ages. Rooms were very clean with plenty of space. The property is big with lots of areas to hang out with hot tubs, fire pits to relax by in the evening as well as plenty of bars with DJs and TVs if you want to watch sports. Bartenders and waitstaff make sure your drinks keep coming. Some resorts can be stingy with the alcohol, but this resort is not one of them. I will come back.
Stayed 7 nights in Jan 2024
Response from Sherry on Jan 22, 2024
Dear Jeffrey,Thank you so much for choosing Hyatt Zilara for your first stay in Jamaica, and for taking the time to share your wonderful experience with us. We're thrilled to hear that you had a great time, and it's especially rewarding to know that our staff's friendliness, excellent food, and the various amenities contributed to making your stay memorable.Your recommendation of the tomahawk steak is noted, and we're delighted that you enjoyed the culinary offerings, even with the extra charge. We're glad to hear that the interconnected properties, Zilara and Ziva, provided you with diverse options for all ages.It's fantastic to learn that you found the rooms clean with ample space and that you enjoyed the various areas around the property, including the hot tubs, fire pits, and lively bars with DJs. Our team works hard to ensure that our guests have a delightful experience, and your kind words are truly appreciated.We look forward to the pleasure of welcoming you back to the Hyatt Zilara for another enjoyable stay. Thank you for your positive review!Warm regards,Sherry-kay

8/10 Good

Rhona R

Stayed 2 nights in Jan 2024
Response from Sherry on Jan 22, 2024
Dear Rhonda,Thank you for taking the time to share your feedback and for choosing Hyatt Zilara Rose Hall for your stay. We are pleased to hear that you had a positive experience and found our property comfortable and inviting. Our team strives to provide excellent service, and we're glad to know that you found the staff friendly and attentive. Your comments are appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If there are specific areas you believe we can improve upon, please feel free to share your insights so we can enhance our services. Thank you for your valued feedback!Kind regardsSherry-kay

8/10 Good

Aiesha

Stayed 2 nights in Jan 2024

8/10 Good

Lyudmila

Stayed 7 nights in Jan 2024
Response from Sherry-Kay on Feb 5, 2024
Dear Lyudmila,We appreciate your recent stay with us and are pleased to learn that you rated your experience with us at 4/5. Your feedback is crucial in helping us maintain and improve our services. We're glad to hear that you had a positive experience during your time at our hotel.If there are specific aspects of your stay that you found noteworthy or areas where we could enhance your experience in the future, please don't hesitate to share more details. We're committed to providing exceptional service, and your insights are invaluable in achieving that goal.We hope to have the opportunity to welcome you back in the future and continue to exceed your expectations.Best regards,

10/10 Excellent

patrick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Sherry on Jan 10, 2024
Thank you, Partick, we're glad you had a great time with us, we look forward to hosting you again soon.

2/10 Terrible

Kaureen, Moonbeam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Sherry-Kay on Jan 12, 2024
Dear Kaureen,Thank you for your recent stay with us. We appreciate the time taken to provide us with your feedback. We are dishearten to learn that we weren't able to meet your expectations and would love if you would share any detail with us that we could use to sharpen our team to excel. Service from the heart is our foundation and we hope that every single guest receives the entirety of what this permeates. Should there be any specifics that you believe could help us in excelling, please do not hesitate to let us know.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler suite was great. Bruce and Toni Ann were very responsive and made our stay so relaxing. Resort was clean and the food at the various restaurants was delicious. Highly recommend!
Stayed 5 nights in Dec 2023
Response from Sherry on Jan 10, 2024
Hello Carol,It was our pleasure hosting you. Thank you for sharing your experience with us! We’re glad to hear that you enjoyed the great Butler suite and the responsiveness of Bruce and Toni Ann. We’re also happy to hear that you found the resort clean and the food at the various restaurants, delicious. We appreciate your recommendation and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Amanda Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sherry on Jan 10, 2024
Thank you, Amanda! we're pleased to know that you had a great stay with us, we look forward to seeing you again, soon!

10/10 Excellent

Nycole

Stayed 3 nights in Dec 2023
Response from Sherry on Jan 24, 2024
Dear Nycole,We are thrilled to receive your excellent 5/5 review regarding your recent stay with us. Thank you for taking the time to share your positive experience.It's heartening to hear that you had a wonderful time during your stay. We are particularly delighted that our efforts to provide a memorable experience were successful. Your feedback serves as motivation for our team to continue delivering top-notch service and creating enjoyable moments for our guests.If there are specific aspects of your stay that stood out or any suggestions you'd like to share, we'd love to hear more. Your insights are valuable as we strive to consistently exceed expectations.We sincerely appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back for another exceptional experience in the future.Best regards,Sherry-kay

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, the specialty dining was delicious, the buffet was just okay. They could use some steady music at the pool . The buildings where the guest rooms are is a little dated but clean. The resort itself (pools, bars, restaurants , overall outside space ) is modern and very nice .
Stayed 6 nights in Dec 2023
Response from Sherry on Jan 10, 2024
Hello Mary,Thank you for sharing your experience with us! We’re glad to hear that you enjoyed our wonderful staff and delicious specialty dining. We appreciate your feedback regarding the buffet and the pool music, and we’ll take it into consideration as we continue to improve our services. We’re also happy to hear that you found the resort’s pools, bars, restaurants, and overall outside space modern and very nice. We look forward to the pleasure of hosting you again soon!

10/10 Excellent

Jocelynn

Stayed 3 nights in Dec 2023

6/10 Okay

Thomas Trach

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good landscape, pools, facilities. Problem is my daughter got bed bug bite all over her legs. After we went down to check with nurse and doctor at the clinic, they said that it was the mosquito bite but based on my experience, it is bed bug bite. My daughter caught a bug around 2 pm and she smooshed it and got blood from the bug.
Stayed 6 nights in Dec 2023
Response from Sherry-Kay on Jan 16, 2024
Dear Thomas,We sincerely apologize for the distress that you and your daughter experienced during your stay with us.Your comfort and well-being are our top priorities, and we deeply regret any inconvenience caused.We have initiated a thorough check into the situation and the room.We appreciate your bringing this to our attention. We have engaged our pest control professionals to conduct a comprehensive inspection of the affected areas to ensure that any potential issues are identified and promptly resolved.Our primary concern is the health and safety of our guests, and we want to ensure that this concept stays at the pinnacle of what we do. We assure you, your feedback will be used wisely.Mr. Thomas, we deeply regret that this has put a dent in your stay with us and made it not as enjoyable as it ought to have been. We hope to provide you with a more favorable experience in the future.Warm regards, Sherry-kay