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Reviews of Half Moon

5 out of 5
Half Moon
Rosehall Main Road, Montego Bay, Saint James

Reviews

9.4

Exceptional

Rating 10 - Excellent. 445 out of 576 reviews" "
Rating 8 - Good. 92 out of 576 reviews" "
Rating 6 - Okay. 18 out of 576 reviews" "
Rating 4 - Poor. 9 out of 576 reviews" "
Rating 2 - Terrible. 12 out of 576 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning. The property and the staff are second to none.
Stayed 5 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property lives up to the hype. It’s truly a great vacation spot. The staff, the amenities, and nearby the airport! 10/10
Stayed 3 nights in Apr 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

alison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with gracious staff.
Stayed 6 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from Carole Lee on Apr 13, 2024
Dear .Jonathan,Thank you very much for your 5 star review.Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carole Lee on Apr 13, 2024
Dear Mark,Thank you very much for your 5 star review.Warm regards,

10/10 Excellent

Dolores, North Brunswick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT ALL-INCLUSIVE. The resort is a dream! The staff an absolute joy! The rooms and premises are kept pristine at all times. Fresh coconut water at all times! A must if you’re looking to relax and enjoy a paradise type of beach. Shareable bikes to get around. Two nice pools and lots of open and private beach areas! The food is fantastic. Best island vacation we’ve had! Love Jamaica, we’ll be back!
Stayed 5 nights in Mar 2024
Response from Carole Lee on Apr 13, 2024
Dear Dolores,Thank you very much for your 5 star review.It was our pleasure to have hosted you and happy that our service, staff and facilities lived up to your expectations. We look forward to your return visit soon.Warm regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
My fav hotel by far!!
Stayed 3 nights in Feb 2024
Response from Carole Lee on Apr 13, 2024
Dear Thomas,Thank you very much for your 5 star review.It was our pleasure to have hosted you. Happy that Half Moon proved to be your favorite hotel by far.We look forward to your return visit soon.Warm regards,

10/10 Excellent

Meera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Beautiful beaches. Safe for children. Very well maintained. Staff is friendly and helpful. Dining options were expensive and not worth the price.
Stayed 3 nights in Mar 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Meera,Thank you for sharing your review with us, it was our pleasure to have hosted you and your family. We really appreciate your detailed highlights and we apologize if our various dining options did not live up to your expectations. Looking forward to welcoming you back 'home' soon where we continuously strive to serve you better. Kind regards,

10/10 Excellent

Michela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Michela, We are happy to see that you had a 5-Star experience here with us here at Half Moon. Looking forward to welcoming you back 'home' soon where we continuously strive to serve you better. Warm Regards,

8/10 Good

Yohan, Lauderhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property with a beautiful beach
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Junior prestige suite was awesome, waking up to the ocean right outside keeps us coming back to Half Moon! The next big asset is the staff…Half moon has the most friendly and pleasant staff… they make you feel so welcome.
Stayed 6 nights in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Heather,Thank you for sharing your review with us. We really appreciate your detailed highlights. It was our pleasure to have hosted you once more and we are happy to hear that you had the experience of a lifetime. We look forward to welcoming you back 'home' soon for another exceptional visit. Warm regards,

10/10 Excellent

Firas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Firas, We are happy to see that you had a 5-Star experience here with us here at Half Moon. Looking forward to welcoming you back 'home' soon for another exceptional stay. Warm Regards

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very elegant, did not feel like a resort . Staff was helpful and very friendly. Quick response time. Bikes, golf carts at your leisure everywhere. Beach was clean and visible from about every viewpoint.
Stayed 1 night in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Nathan,Thank you for sharing your review with us, we really appreciate your highlights. It was our pleasure to have hosted you and we are happy that you had an enjoyable experience. We look forward to welcoming you back 'home' soon here at Half Moon where we continuously strive to serve you better. Warm regards,

10/10 Excellent

Kenroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at HalfMoon and will definately be returning. The front desk staff was very polite, knowledgable and professional. The entire staff was always pleasant and courteous. Wayne was exceptional.
Stayed 1 night in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Kenroy, It was an absolute pleasure having you as one of our guests, we are delighted to know that you had a wonderful Half Moon experience. Thank you for recognizing Wayne- one of our front office agents for providing outstanding service, we will share your compliments with him and the team. Looking forward to welcoming you back 'home' soon where we continuously strive to serve you better. Warm regards,

10/10 Excellent

yuliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Yuliya, Thank you for leaving a 5-star review. It was a pleasure to have hosted you here with us at Half Moon. We look forward to welcoming you back 'home' soon for another wonderful stay.Warm regards,

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful-actually seemed glad to see us. The property is beautifully maintained and closeness to the water can’t be beat! Loved being here.
Stayed 5 nights in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Barbara,Thank you for sharing your review with us. It was our pleasure to have hosted you and we are happy to hear that you had the experience of a lifetime, enjoying especially the service received from our staff.We look forward to welcoming you back 'home' soon.Kind regards,

10/10 Excellent

Rebeca, Pompano Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Rebeca, We are happy to see that you had a 5-Star experience here with us here at Half Moon. Looking forward to welcoming you back 'home' soon for another exceptional stay. Warm Regards

10/10 Excellent

Camoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kristen Wilson (Concierge Lead Agent) on Mar 25, 2024
Dear Camoi, We are happy to see that you had a 5-Star experience here with us here at Half Moon and we really appreciate your detailed highlights. Looking forward to welcoming you back 'home' soon where we continuously strive to serve you better. Warm regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was immaculately kept. The food options were excellent. We enjoyed the fine dining at the Italian restaurant.
Stayed 4 nights in Nov 2023

10/10 Excellent

Toussaint, St Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing. Our room was right in front the ocean. Love the staff. Everyone was friendly. The room was excellent and clean. The staff was friendly. Shout out to Stacy Ann at the front desk and O Brian our bell man was super friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Therese, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent, welcoming and professional.
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Caribbean hotel. Relaxing atmosphere with stunning views of the turquoise water. Hop on bikes available to get around which are fantastic! Winston and the tennis team were incredible. Very friendly and welcoming
Stayed 2 nights in Nov 2023

10/10 Excellent

Dae-Anna Safai

Stayed 2 nights in Oct 2023

8/10 Good

Garnett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Njeck

Liked: Cleanliness, staff & service, property conditions & facilities
The best resort . Best customer service in earth . Fritzgerald was the best .
Stayed 1 night in Oct 2023
Response from Lilly on Nov 1, 2023
Dear Njeck,Thank you for sharing your Half Moon experience.We are delighted to hear that you found our service as the 'best customer service'! thank you for highlighting Fitzgerald, we will be sure to share your commendations.We do look forward to welcoming you back soon.Warm regards, Paula

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is immaculate and if you are ever blessed to get an upgrade you will be in love forever. It is off to the side so transportation is expensive to go anywhere off property also everything is pay as you go, that can be very annoying.
Stayed 3 nights in Oct 2023
Response from Lilly on Oct 29, 2023
Dear Wallace,Thank you for sharing your Half Moon experience.We are delighted to learn that you found our property to be immaculate.One has the option to pay as you go or charge services to the room account. We also have varied meal plan packages to choose from that includes food & beverage. On your next visit, be sure to ask about these offerings.We look forward to welcoming you back soon.Paula

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Excellent Staff and definetly a place I would love to stay at on my next trip
Stayed 1 night in Oct 2023
Response from Lilly on Oct 17, 2023
Dear Walter,Thank you for sharing your review. We are happy you had a great stay and that you found our staff to excellent. Looking forward to having you back with us!Best, Paula

10/10 Excellent

Augusto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Amazing view and rooms are spectacular.
Stayed 1 night in Oct 2023
Response from Lilly on Oct 17, 2023
Dear Augusto,Thank you for the perfect rating! Glad your had a great stay! See you back soon!Best, Paula

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lilly on Oct 29, 2023
Dear Leigh,Thank you for your perfect score!!! Hope to welcome you back soon.Paula

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tangelia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top tier! We enjoyed our ocean front suite with inside & outside shower. The staff was super courteous and attentive. Kudos to Nickeisha who assisted us as we settled in. Also, to Richard who helped with our luggage. Concierge was amazing from check in to check out. This will be our number 1 choice when returning!
Stayed 4 nights in Sep 2023
Response from Lilly on Oct 17, 2023
Dear Tangelia,Thanks for sharing your Half Moon experience.Great to hear you had a great stay. Thank you for highlighting our staff, especially Nickeisha, Richard, our Front Office and Concierge team, I will be sure to share your commendations.We look forward to seeing you again.Regards,Paula

10/10 Excellent

Dorolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous but super big, so big bicycles are provided for their guests to use. Ultra luxury, my room was a small apartment with a huge wrap around deck, bathroom was the size of a whole kitchen, but not great for singles. Property is so large and vast that you can be there without seeing many people.
Stayed 1 night in Jul 2023
Response from Lilly on Oct 17, 2023
Dear Dorolyn,Thank you for sharing your Half Moon experience.yes, we are 40-acres, including the golf course across the road, truly a relaxing paraadise! . Glad you found the bicycles fun!we are glad you enjoyed your stay. we look forward to seeing you back soon.Best, Paula

10/10 Excellent

Jonia

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 4 nights in Sep 2023
Response from Lilly on Oct 29, 2023
Dear Jonia,Thank you for your perfect score!!! Hope to welcome you back soon.Paula

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
This place is qorth every penny. Its a quaint and personal space. The views are amazing and the food is top notch. Right when you think it could be any better, the staff are next level. Definitely my go to place in Jamaica.
Stayed 4 nights in Aug 2023
Response from Lilly on Oct 17, 2023
Dear Brenda,Thank you for sharing your recent Half Moon stay.Top notch...we'll take that!!! We are super proud of our staff; they are truly are our greatest asset. glad to hear this is your go to place, we'll be seeing you back very soon!Regards,Paula

10/10 Excellent

Sunny, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pastry chef Calvin was amazing. All the staff were so helpful! We had a great time!
Stayed 4 nights in Sep 2023
Response from Lilly on Oct 17, 2023
Dear Sunny,Thank you for sharing your Half Moon experience. Calvin is truly amazing! His delectable treats melt the hearts of guest and staff alike. thank you for highlighting him, I will be sure to share your commendations.Hoping to see you back soon.Regards,Paula

8/10 Good

Jose Chevez

Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in a spectacular setting. Thought the prices high for food and drink although the quality was very good. Everyone that we encountered working there were very friendly and made our stay a pleasant one.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sammy-Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 2 nights in Aug 2023
Response from Lilly on Aug 21, 2023
Dear Sammy-Jo,Thank you for sharing your recent Half Moon vacation experience,Great to hear you found the resort to be lovely and that you had a great stay.Looking forward to welcoming you back very soon.Regards,Paula

2/10 Terrible

Thomas

Stayed 2 nights in Aug 2023
Response from Lilly on Sep 3, 2023
Dear Thomas,Thank you for sharing your Half Moon experience with us.We noticed your rating of 1 star, indicating your expectations may have not been met. We do apologize for this. It is unfortunate your review did not include a comment for us to hone in on your rating.With hope, you will see it fit to return in the near future.Regards, Paula

10/10 Excellent

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Half Moon exceeded all expectations. Impeccable customer service! I mean 10/10!!! The junior suite was the perfect size! EVERYONE was so kind. Niquette at the front desk was amazing. She was super helpful. Janique was also so nice! I wish I remembered all the waitresses names lol. The food was exquisite! Definitely coming back! I think I found my new favorite resort in Jamaica!!!
Stayed 1 night in Aug 2023
Response from Carole Lee on Aug 12, 2023
Dear Nicole, Thank you for your lovely comments. It was our pleasure to have hosted you. We are very happy that you enjoyed your stay with us. We will share your compliments with Janique, Nicquette and the waitresses. Look forward to hosting you again soon.Regards,Carole LeeGuest Relations

10/10 Excellent

shellyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Carole Lee on Aug 12, 2023
Thank you for choosing Half Moon for your recent stay. It was our pleasure to have hosted you. Regards,Carole LeeGuest Relations

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was breathtaking! Every
Stayed 2 nights in Aug 2023
Response from Carole Lee on Aug 12, 2023
Dear Carla, Thank you for your kind response. We are very happy you found our ambiance breathtaking. We look forward to hosting you again soon.Regards,Carole Lee Guest Relations

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 5 nights in Jul 2023
Response from Carole Lee on Aug 12, 2023
Dear Kimberly, Thank you for highlighting our staff for their service and hospitality. We will share your compliments with them. Look forward to hosting you again soon.Carole LeeGuest Relations

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent and the property has lots of activities to do.
Stayed 1 night in Jul 2023
Response from Carole on Aug 12, 2023
Dear Monique, we are happy that our service proved excellent and that you were happy with the selection of activities.Warm regards,Carole LeeGuest Relations

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023