Ratings based on 2,515 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

no ocean view. far from the main hotel.

Posted 25-Jul-2016
Pros: the beaches were very nice
Cons: the phone and wifi
the hotel was average. the phone and wifi didn't work half the time. I didn't get the ocean view that I requested.
4out of 5
by A verified traveller

Posted 25-Jul-2016
Great resort. Variety of food, entertainment and activities.
3out of 5
by A verified traveller

My air conditioner did not work consistently

Posted 24-Jul-2016
Had to go to the front desk and call several times about the air conditioner
4out of 5
by A verified traveller

Nice hotel

Posted 21-Jul-2016
Good hotel with lot of activities. Pretty good options on the rstaurant.
Comment from Hotel Management
22-Jul-2016 by Management, Hotel Management
Dear guest Thank you for your positive feedback about our resort, it will be our pleasure to host you again in the near future.
2out of 5
by A verified traveller fromBrooklyn, NY

Not in Montego Bay as advertised...

Posted 20-Jul-2016
Overall i enjoyed Jamiaca. I would come back to visit the country, but not to the same resort. If you must visit here, i recommend you stay at the lady Hamilton side. Its more up to date. I found the 1 of the 3 beaches nice, aside from the jerked chicken hut at the sunset cove beach. I found the food to be just ok and the deserts just awful. Whether it was cheesecake or tiramisu, it tasted like flan. We found the staff attentive and nice but mostly the women or the men who were servers. The front desk was extremely slow and sometimes calling them from the room the phone would ring for 10 mins before anyone answered. My gf and i were here for her 30th birthday. We both work in hospitality. I work for a hotel in nyc as a bellman/doorman and shes worked in hiltons in the us and as a bartender in nyc now. We both are accustomed to tipping. We didnt appreciate grounds crew members who either just said hi or maybe pointed us to a place we asked was, for a tip...Also at check in, we inquired about an upgrade to the lady Hamilton side and we knew it was a certain amount a night extra, but the front desk agent said he could apply the switch if we helped him out as well. That was including the upgrade fee lol. Theres many more resorts closer to town and atttactions. Also disappointed that no liquor in minibar. Just beer (2 redstripe 2 bud light) water, and sodas. They also adverised premium alcohol but thats only offered in one bar on the whole property. Not worth it. Stay elsewhere.
4out of 5
by A verified traveller

Posted 18-Jul-2016
Nice Resort, I only wish they had blankets. The pool was great it would be awesome if the jacuzzis were working. I loved the sports bar. The food variety was nice...but it looked as if they shift the Same menu from dining room to dining room. The shows were really nice. I do see the need for some upgrades. Overall everything thing was great
Comment from Hotel Management
18-Jul-2016 by Management, Hotel Management
Dear guest: On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. Thank you for highlighting the high and low points of your stay, we will forward them to the respective departments. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. It is hoped that despite those negative issues, you can give us another opportunity to serve you and show you our usual flawless service. We look forward to welcoming you back soon.
3out of 5
by A verified traveller

Posted 18-Jul-2016
No privacy in room nor bathroom. AC did not work. Poor water pressure. Comfortable bed and beautiful balcony. Nice restaurants with variety. Misplaced reservation and was on lady Hamilton side. Loved the pool and beach.
Comment from Hotel Management
18-Jul-2016 by Management, Hotel Management
Dear guest Thank you for providing us with the feedback for the inconvenience that have experienced during their stay at the Grand Palladium Jamaica. As a company who provide services, we cannot feel satisfied when we have a guest who feels we have not been able to meet their expectations. However, we would like to thank you for bringing your comments to our attention; these comments help us to improve our performance day after day. We firmly believe that the best way to improve is through our own shortcomings and we have to be thankful with those who let us know where we are lacking. We are sorry to know that the AC did not work in room and the water pressure was low. Also, we regret to learn that your reservation was misplaced. It is hoped that despite those negative issues, you can give us another opportunity to serve you and show you our usual flawless service. We look forward to welcoming you back soon.
4out of 5
by A verified traveller fromPhilly

Very nice hotel. Been there twice already

Posted 14-Jul-2016
Pros: it was paradise
Cons: distance to the food
Location: went swimming with the dolphins
Enjoyed it very much. Only thing i would recommend is more beer selection and top shelf liquor
5out of 5
by A verified traveller fromAtlanta, GA

Grand Palladium Lady Hamilton is the Best!

Posted 4-Jul-2016
Pros: The staff and their Customer Service.... and more importantly, the friendliness of the Jamaican people who work there!
Cons: Water pressure is lacking at peak shower times...
Location: Absolutely a awesome location that displays the beauty of Jamaica!
For the first (and last) time, I booked our trip through Expedia. I was unaware that Expedia has some suspect practices on their web site which caused our booking to have been on the Jamaica side of the Grand Palladium even though I searched only on the Lady Hamilton. Then upon arrival in Montego Bay I learned that our transportation covered only the airport to resort even though the web site implied it to be round trip. Then the bus we were loaded on made a 30 minute "comfort stop" at a little shop allowing them to sell drinks, food, etc. even though we were only 10 minutes from arrival at the Grand Palladium...... But this is where the staff at the Lady Hamilton made everything better! After realizing the night before our departure when I printed our itinerary that Expedia had booked us on the Jamaica side I phoned the Palladium directly and spoke with Judith, a reservations manager requesting an upgrade to the LH - she told me "don't worry Mr. York, we will work it out when you arrive". When we arrived we learned that Judith had already given us a complimentary upgrade and moved our booking to the LH side. This was no easy task since the resort was full and we requested two rooms side by side off the ground floor. But the staff did some shuffling and made it work for us at no extra charge. https://www.tripadvisor.com/ShowUserReviews-g793509-d1012524-r389086517-Grand_Palladium_Lady_Hamilton_Resort_Spa-Lucea_Hanover_Parish_Jamaica.html#
Comment from Hotel Management
7-Jul-2016 by Management, Hotel Management
Dear Ky Greetings! Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate your positive comments about our amazing staff and our beautiful and luxurious property. It will be our pleasure to host you again in the future.
2out of 5
by A verified traveller

Food is horrible and bad service

Posted 29-Jun-2016
Food was horrible; they do not accept reservations so we had to wait at least 45 minutes to be seated and after we were seated we had to wait 1 hour to be served. Horrible food bad service and flies in the buffet.
Comment from Hotel Management
7-Jul-2016 by Management, Hotel Management
Dear guest: Greetings from sunny Jamaica, we thank you for your review. We are truly sorry to learnt that you did not enjoy or meals. With 3 buffets restaurants, 7 a la carte restaurants and a 22 hours snack bar we want to believe that there is adequate variety for all our guests. We will nonetheless include your concerns in our briefings in an effort to continuously improve our service and product. We are sorry to know you felt bad attitude and experienced negative customer service from some our Front Office staff as we are constantly training them. Our Human Resources department is focused on monthly customer service training and service delivery programs in order to be able to exceed our guests’ expectations. Sorry if some of the employees you meet were not as friendly as the rest of the staff. Your feedback was forwarded to the relevant department in order for improvements to be made and the necessary corresponding actions taken. Once again, our sincere apology for all inconveniences experienced and thanks for having made it the Grand Palladium. We look forward to your return in the near future, so you may experience all the improvements we will have made in all areas of the resort.