Great Property, slow service
The good: great property, one of the best kiddie pool, covered walkways
The not so good: slow service in restaurants
The ok: food is decent we ate at buffet because we have a seven yr old
Property so huge & we walked, my husband did not have to workout and still did more than 10,000 steps per day.
Comment from Hotel Management
7-Sep-2016 by Management, Hotel Management
Greetings from Sunny Jamaica! Thank you for having stayed at our beautiful and luxurious resort. We appreciate you taking the time to leave a review as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them.
We are delighted that you and your child enjoyed our kiddies pool. We humbly apologize for the slow service experienced in the restaurant. Our Human Resources have been engaging in customer service training sessions with our staff as it relates to providing quality and efficient service to our valued guest. Overall, we are thankful that you and your family were able to enjoy your stay here.
We look forward to hosting you again soon so you can witness improvements that would have been made.