Ratings based on 2,483 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

just beautiful. would go again

Posted 6-May-2016
Pros: EVERYTHING
LOVED THE RESORT. VERY FRIENDLY STAFF. ENJOYED THE POOL
3 out of 5
by A verified traveller from ny, ny

Posted 1-May-2016
Terrible service And even worse food . They don't take reservations to the specialty restaurants and you are forced to wait for two hours to get in. Once you are there the wait time is another two hours to get your main dish. All the wait staff is super slow no matter if you are in a restaurant or waiting at the bar. When you go to the pool in the morning it is full of garbage and left over plastic cups from last night. I do not recommend this hotel to anybody. Save your money for something better. Food at the buffet is the same every single day.
3 out of 5
by A verified traveller from NRW

Auf den ersten Blick Traumhaftes Hotel

Posted 1-May-2016
Pros: s.o
Cons: s.o
Location: gar nichts
Oberflächlich betrachtet ist das Hotel sehr luxuriös, weitläufig, die Zimmer sehr komfortabel und die Speisen sehr vielfältig und üppig. Schaut man genauer hin, gibt es viele Kleinigkeiten die in einem 5 Sterne Hotel nicht vorkommen sollten. Die alle Aufzulisten wäre jetzt sehr kleinlich, aber als Gesamteindruck ist es schon auffällig. Das Hotel liegt abgegenzt bzw. umranded von Mauern in einem touristisch nicht erschlossenen Teil Jamaikas. Wer hier ein kleines Dorf oder eine ursprüngliche Bar mit der "lockeren" Lebenseinstellung in kurzer Distanz sucht, sucht hier vergebens. Ohne Auto bekommt man von Jamaika rein gar nichts zu sehen. Ausflüge werden selbstverständlich für US Dollar angeboten. Das Hotel dient schon aufgrund des AIl Inklusive ausschließlich der Massenabfertigung. Ruhiges und entspanntes Karibik Feeling ist hier eher weniger vorzufinden. Das Personal ist stets bemüht, manchmal zuvorkommend, aber wirkt dennoch etwas gekünzelt, bzw. gelangweilt, was Ihnen bei der Vielzahl an zu betreuenden Gästen aber nicht vorzuwerfen ist. Der Check in ist anstrengend, das Personal dort ist nicht unfreundlich, aber auch nicht zuvorkommend.
5 out of 5
by A verified traveller from NYC

Best resort ever!

Posted 30-Apr-2016
We returned a second time to this resort (never felt compelled to do before with any resort). The amenities, food options, beach options, pool options and entertainment are unbeleivable! Great food, service, rooms, music shows, and beach options including adults only areas. A fun and relaxing reaort for any age. Only negative, we were disappointed they didn't accommodate our room request we made through Expedia when booked months in advance. They don't hold any specific rooms or buildings for you :/ but they did work hard to help us when we got there. But don't expect anyone to email you back about room requests.
Comment from Hotel Management
3-May-2016 by Management, Hotel Management
Dear Veronica: Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate you positive comments about our exquisite meal, pool and our beautiful and luxurious property. We apologize for the inconvenience you experienced with your choice of room. It will be our pleasure to host you again in the future.
5 out of 5
by A verified traveller from New York, NY

Idyllic Jamaica Vacation

Posted 29-Apr-2016
This resort offers a remarkable blend of nature, comfort, decadence, and fun. The wonderful people who work there make it what it is. One of the many drivers who stays upstairs, Stephen, made our trip (8 hard working teachers traveling together for some spring break R&R) memorable in ways beyond what we thought was possible at a resort. Food was great, rooms were fit for kings, balconies were a gorgeous treat.
Comment from Hotel Management
29-Apr-2016 by Management, Hotel Management
Dear Teacher NYC: Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate you positive comments about our beautiful and luxurious property. It will be our pleasure to host you again in the future.
5 out of 5
by A verified traveller

GREAT PLACE

Posted 26-Apr-2016
Everything was great the staff was excellent I would recommend this place to anyone
Comment from Hotel Management
27-Apr-2016 by Management, Hotel Management
Dear guest: Thank you for having stayed at our resort and for taking the time to share your positive review. It would be our pleasure to host you again and offer you our usual warm hospitality.
5 out of 5
by A verified traveller from Morton Grove, IL

Good service, Great place

Posted 24-Apr-2016
The only downside to the stay was the staff, not the pool staff they were amazing, the rest of the staff seemed like they hated being there. The rest of the stay was amazing! The rooms were clean, up kept, always stocked (beer, pop, water). They have the largest pool in Jamaica so the pool is never over crowded. It is a huge resort so expect to do quite a bit of walking. Nightly entertainment was always on point. There is always something to do!
Comment from Hotel Management
25-Apr-2016 by Management, Hotel Management
Dear Kyle I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the accommodations, the pool, the luxurious and beautiful property and the entertainment among the other great aspects of our Resort which you have mentioned. We are sorry to know you felt bad attitude from some our staff as we are constantly training them. For your information, our Human Resources department is focused on monthly customer service training programs in order to be able to exceed our guest expectations. Sorry if some of the employees you meet were not as friendly as the rest of the staff. Your feedback was forwarded to the relevant department in order for improvements to be made and the corresponding actions taken. It is hoped that despite the negative experience from some of our staff, you can give us another opportunity to serve you and show you our usual flawless service. We look forward to welcoming you back soon.
3 out of 5
by A verified traveller

Posted 22-Apr-2016
Check in was terrible. The staff overall were not very friendly with the exception of the spa. The service in the restaurants was very slow. It's a beautiful place, but I won't stay there again.
Comment from Hotel Management
23-Apr-2016 by Management, Hotel Management
Dear guest: Thank you for having stayed at our resort and for taking the time to share your review. We regret to learn that we did not meet your expectations. Your feedback was forwarded to the relevant department in order for improvements to be made and the corresponding actions taken. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. It is my hope that you will visit us again soon, so you will notice all the improvements we made in all areas of the resort.
3 out of 5
by A verified traveller

Posted 21-Apr-2016
The things I hated about this hotel was that everything is far away and it have no elevators to go to the 3rd floors.
Comment from Hotel Management
23-Apr-2016 by Management, Hotel Management
Dear guest: We would like to say thank you for having stayed with us on your last vacation. At the same time, we would like to apologize for all inconveniences you might have experienced while staying with us. We are sorry to know that you did not utilize the services of the shuttle carts and the bell cart services provided by the company to transport guests around the property. It would be our pleasure to host you again and offer you our usual warm hospitality.
4 out of 5
by A verified traveller from Tuscaloosa al

Beach

Posted 18-Apr-2016
Cons: water pressure was lacking. took like an hour to fill the tub.
Location: the excursion where wonderful.
Beach was great went snorkeling from the beach. water was visibility was great. water press in room was lacking but other than that had a awesome time.
Comment from Hotel Management
18-Apr-2016 by Management, Hotel Management
Dear guest: Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate you positive comments about our beach. We are also delighted to learn that enjoyed the snorkeling and the excursion. We apologize for the inconvenience you experienced with the water pressure. It will be our pleasure to host you again in the future.