Grand Palladium Lady Hamilton is the Best!
For the first (and last) time, I booked our trip through Expedia. I was unaware that Expedia has some suspect practices on their web site which caused our booking to have been on the Jamaica side of the Grand Palladium even though I searched only on the Lady Hamilton. Then upon arrival in Montego Bay I learned that our transportation covered only the airport to resort even though the web site implied it to be round trip. Then the bus we were loaded on made a 30 minute "comfort stop" at a little shop allowing them to sell drinks, food, etc. even though we were only 10 minutes from arrival at the Grand Palladium...... But this is where the staff at the Lady Hamilton made everything better! After realizing the night before our departure when I printed our itinerary that Expedia had booked us on the Jamaica side I phoned the Palladium directly and spoke with Judith, a reservations manager requesting an upgrade to the LH - she told me "don't worry Mr. York, we will work it out when you arrive". When we arrived we learned that Judith had already given us a complimentary upgrade and moved our booking to the LH side. This was no easy task since the resort was full and we requested two rooms side by side off the ground floor. But the staff did some shuffling and made it work for us at no extra charge.
Comment from Hotel Management
7-Jul-2016 by Management, Hotel Management
Greetings! Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate your positive comments about our amazing staff and our beautiful and luxurious property.
It will be our pleasure to host you again in the future.