Good service, Great place
The only downside to the stay was the staff, not the pool staff they were amazing, the rest of the staff seemed like they hated being there. The rest of the stay was amazing! The rooms were clean, up kept, always stocked (beer, pop, water). They have the largest pool in Jamaica so the pool is never over crowded. It is a huge resort so expect to do quite a bit of walking. Nightly entertainment was always on point. There is always something to do!
Comment from Hotel Management
25-Apr-2016 by Management, Hotel Management
I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the accommodations, the pool, the luxurious and beautiful property and the entertainment among the other great aspects of our Resort which you have mentioned.
We are sorry to know you felt bad attitude from some our staff as we are constantly training them. For your information, our Human Resources department is focused on monthly customer service training programs in order to be able to exceed our guest expectations. Sorry if some of the employees you meet were not as friendly as the rest of the staff. Your feedback was forwarded to the relevant department in order for improvements to be made and the corresponding actions taken.
It is hoped that despite the negative experience from some of our staff, you can give us another opportunity to serve you and show you our usual flawless service. We look forward to welcoming you back soon.