Ratings based on 2,637 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful place

Posted 26-Mar-2017
The area is beautiful. The hotel is nice. Staff is friendly. The shows are not any good. The food is just okay. The view makes up for it all.
Comment from Hotel Management
27-Mar-2017 by Management, Hotel Management
Dear guest: Thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay a second time around at our resort. We apologize for any inconveniences caused because of your check in experiences. We trust that you will give us another opportunity to host you.
3out of 5
Recommended
for Everyone
by A verified traveller fromEaston, PA

Poor check in good otherwise

Posted 25-Mar-2017
This was our second time there we stayed in 2010. It has expanded by adding the lady hamilton side and more amenities like free water activies.
Comment from Hotel Management
27-Mar-2017 by Management, Hotel Management
Dear guest: Thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay a second time around at our resort. We apologize for any inconveniences caused because of your check in experiences. We trust that you will give us another opportunity to host you.
5out of 5
Recommended
for Everyone
by A verified traveller fromPhila., Pa

Great hotel Great Views

Posted 24-Mar-2017
One of the nicest pools in the world. Staff was equally nice!!
Comment from Hotel Management
24-Mar-2017 by Management, Hotel Management
Dear Stacey: Thank you for having stayed at our resort and for leaving such positive review. We look forward to hosting you once again.
5out of 5
Recommended
for Everyone
by A verified traveller fromFlorida

Repeat visit and ready to plan our next visit!

Posted 24-Mar-2017
Pros: My husband and I prefer the "adult only" side of the resort. There are beautiful views from almost any room!
Cons: Freshness and taste of buffet
Location: On a previous visit, my husband and I visited the Dun River Falls. On this trip, we enjoyed the zip-lining in Sandy Bay. I would highly recommend both
Our most recent visit to Grand Palladium Jamaica Resort & Spa was just as great, if not better, than the first time we visited. They have done some recent remodeling to the rooms which are upgraded with fine finishes. The restaurants have been updated and are absolutely beautiful. The food in all of the restaurants are great. Nicely presented with amazing flavor. The buffet has great selection. The selection was better on this visit but the taste and freshness was better on our previous visit. I would HIGHLY recommend this hotel to both couples and families. We are already planning our next visit back!
Comment from Hotel Management
28-Mar-2017 by Management, Hotel Management
Dear Saranne; The management and staff thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort once more. We appreciate your positive comments about the facilities, the beautiful and luxurious resort and is delighted to know that the staff provided excellent service to you. We are overall delighted that you could enjoy the vacation you so deserve as we work hard to provide our valued guest with the best service. We look forward to hosting you in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Paradise

Posted 23-Mar-2017
This was our first trip to Jamaica so we weren't really sure what to expect. We were extremely impressed with the resort as it had tons of things to do. The grounds were gorgeous, very plantation like. The staff was amazing. Everyone spoke to you, was thrilled you were there, and catered to your every need. We travelled with our two teenage sons, and they had a blast! The food was amazing. Our favorite restaurant was Posideon. Top quality food and staff! We will definitely recommend to our friends, and hope to return next year!
Comment from Hotel Management
23-Mar-2017 by Management, Hotel Management
Dear Suzie: Thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort. We appreciate your positive comments about our food, staff and the facilities in general. We trust that you will give us another opportunity to host you.
3out of 5
Recommended
for Everyone
by A verified traveller fromKansas City

Beautiful beaches, great staff, terrible food

Posted 21-Mar-2017
The property is lovely with so many great places to enjoy a vacation. Every member of the staff was solicitous and welcoming! (They do push you pretty hard to buy things that cost extra, of course.) But the FOOD. I don't consider myself picky, my husband and I both really struggled to find something good to eat for breakfast. The omelette Bar in the buffet was one of the few options that was Decent. The best choice for lunch was always the jerk hut, in Sunset Cove. That place is a hidden treasure! But the dinner meals (we tried the Mexican, Italian and Chinese places) were hit or miss. I actually lost weight on our trip, which isn't all bad, I guess. Anyway, I would recommend the property and encourage you to set your meal expectations low.
Comment from Hotel Management
24-Mar-2017 by Management, Hotel Management
Dear Valerie: We thank you for having stayed with us and for providing your feedback. We are happy to know that the staff provided excellent service to you. We regret to know that you were not satisfied with the meals provided and that your expectations were not met. Your comment regarding the food will be discussed with the F&B team for improvements to be seen. It will be our pleasure to host you again so you may witness all the improvements that would have been made.
4out of 5
Recommended
for Everyone
by A verified traveller fromwallingford, CT

Great experience!

Posted 20-Mar-2017
We really enjoyed our trip! Beautiful and vast property. Great pool, room, food, drinks and entertainment! Candy in Kids Club is wonderful, kind and caring. Orane the photographer and Glen in Jamaica Restaurant are very professional and kind. We loved everything; what the hotel lacks is jacuzzis by its beautiful pools! Hilton has quite a few! Why doesn't the Palladium think of the cooler breezy days when one cannot really enjoy swimming? They need to add jacuzzis! We will definitely go back and I highly recommend this property specially The Lady Hamilton part where we stayed.
Comment from Hotel Management
23-Mar-2017 by Management, Hotel Management
Dear CTY: We are appreciative of your positive comments about your vacation with us. We are delighted to know that you had a splendid time and the mentioned staff made a valuable impression on you. We have taken your suggestions regarding the jacuzzies at the swimming pool seriously and this will be discussed with the relevant department. We look forward to hosting you again soon.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2017
Pros: Lots of activities for kids and adults. Good drinks and lots of options for restaurants. shuttle service all the time and everyone was friendly.
Cons: Pull out couch could be softer. Male staff was friendlier than females.
Location: Went to Negril for the day. Fun day trip to Rick's Cafe for cliff jumping.
Nice resort. Good food with many options. Friendly staff. Pull out couch is hard as a rock and no privacy in the suite bathrooms but overall a great stay.
Comment from Hotel Management
20-Mar-2017 by Management, Hotel Management
Dear guest, Thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort. We appreciate your positive comments about our staff and the facilities in general. We trust that you will give us another opportunity to host you.
4out of 5
Recommended
for Everyone
by A verified traveller fromDC

on the beach, food and drink was great

Posted 20-Mar-2017
Pros: food and drink, staff, and beach/pool area
Cons: rooms were a little damp
Location: on the beach, really nice big pool, and options to spend more for some excursions nearby
on the beach, has tons of food and drink options which were above average when I compare to other all inclusive food & beverage packages I have had, and really nice staff. the rooms were so-so. the bathrooms were really nice, roomy, and clean. our rooms were ready upon check-in and I was able to get my friends' rooms next to mine.
Comment from Hotel Management
20-Mar-2017 by Management, Hotel Management
Dear Peggy: Thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort. We appreciate your positive comments about pool, beach and food and the facilities in general. We regret to know that your room was damped and apologize for any inconveniences this may have caused. We trust that you will give us another opportunity to host you.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2017
Great trip - incredibly friendly staff, very accommodating and always available to answer your questions. The location is absolutely gorgeous and you can always find something to do on the resort even on rainy days- if you have the time I would recommend doing an excursion or two. The one thing we wished was better was the late night shows - we found them to be very 'Americanized'. We were really looking forward to seeing a show about the Jamaican culture/traditions and found that was not the case. Overall, we would definitely go again!
Comment from Hotel Management
20-Mar-2017 by Management, Hotel Management
Dear guest: The management and staff thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort. We appreciate your positive comments about the facilities, the hard-working staff and the beautiful and luxurious resort and is delighted to know that you enjoyed the meals provided. We are overall delighted that you could enjoy the vacation you so deserve as we work hard to provide our valued guest with the best service and facilities provided.