5/5 Excellent
Chantelle
Travelled with family
Jul 4, 2022
Liked: Cleanliness, amenities, property conditions & facilities
The property is a gorgeous spot. We will be back! Very serene and quiet. There is a lot to see and do on the property and in the surrounding area. The pool was super clean and well supervised. It was nice having the fire pits to enjoy in the evenings. Access to the canoes and SUPs was quick and easy. The gym was nice but we couldn't get the treadmill to work (no safety clip so it wouldn't start). One tip - there was as no signage to tell guests that after 10 pm your Club Pointe pass doesn't let you out. We had to jump the fence out back to our room. Not ideal. We also had an issue with 1 bracelet. We were in a 2 bedroom suite that sleeps 6 but were only given 4 bracelets (for 5 persons registered). I called and spoke to someone at reservations and they pointed me to the manager, who was not going to help me. Reasoning was that a pull-out couch does not count towards a bracelet, only the beds. This made no sense to me. The manager reluctantly provided a bracelet for an extra evening but came to collect it the next morning. Very odd experience. Also, Nespresso machines in rooms so bring pods. Otherwise, the view from our unit (which was very well equipped) was stunning and we enjoyed the resort very much. Highly recommend.
Stayed 4 nights in Jun 2022