2/5 Poor
Cale
Travelled with family
Aug. 29, 2021
Liked: Cleanliness
Disliked: Property conditions & facilities
This was our second stay at Bel Air. The first trip was amazing and we immediately knew we wanted to come back. Our recent trip was not as magical.
At check-in, front desk wanted to charge me again for the reservation as they claimed to not have received payment from Expedia. I had to pull up my credit card statement to show them I had already been charged.
The unit we stayed in was nice (at first glance) but there were a number of issues:
•The bathtub leaked as soon as you sat in it. The water pools out of the bottom no matter how minimal the amount of water in the actual tub.
•The air conditioner leaks and rattles. The leaking was so bad that we had to pile towels under it as it was soaking the floor, wall, and everything else in it's path. This is partially because there is no intake/output so the unit freezes and thaws.
•The kitchen sink's tap handle kept falling off. It needs to be glued.
•The dishwasher ran, but would never use the soap pod. We ran it three times (consecutively) and each time the soap pod was intact and unused.
•The curtains don't cover the unit windows leaving large gaps. Granted, the unit is on a hill and site lines are minimal but it still leaves you feeling a little exposed.
•None of the remotes had batteries that worked (TV and Fireplace)
•There were no coffee filters for the machine (minor inconvenience but we had them last time)
•The pool was down for maintenance one of the two days we stayed.
Stayed 2 nights in Aug 2021