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Reviews of Fairfield Inn & Suites by Marriott Moncton

2.5 out of 5
Fairfield Inn & Suites by Marriott Moncton
26 Marriott Dr, Moncton, NB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 651 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Good amenities.
Stayed 1 night in Apr 2024
Response from Kathy Lee Rose, General Manager on Apr 5, 2024
Thanks so much for your rating and review, we appreciate your feedback and hope that you choose to stay with us again soon.

10/10 Excellent

Tayler

Stayed 1 night in Mar 2024
Response from Kathy Lee Rose, General Manager on Apr 9, 2024
Thank you so much for your 5 out of 5 rating, we appreciate it!

8/10 Good

Shawn

Stayed 1 night in Mar 2024
Response from Kathy Lee Rose, General Manager on Apr 1, 2024
Thank you for your rating, we appreciate you staying with us!

2/10 Terrible

Maria

Disliked: Property conditions & facilities
We booked for our kids for the pool and water slide. The pool was ice cold, unable to use. The remote in the room had white hockey tape holding the batteries in. Was so disappointed. We totally went for the Amenities that were not offered. My 3 year couldn’t even touch the water. This was their getaway and it cost $230 to sleep in a bed and listen to two kids cry over a freezing cold pool.
Stayed 1 night in Mar 2024
Response from Kathy Lee Rose, General Manager on Mar 20, 2024
I'm so sorry that yourself and your kids had a terrible experience and sincerely apologize for the issues you faced during your stay. This experience is not normal of what our property offers and I hope that despite this stay, you will return to stay again in the future.

8/10 Good

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine They should provide more lounge chairs at the pool. They only had 4, which were always full. They have space for 12.
Stayed 1 night in Feb 2024
Response from Kathy Lee Rose, General Manager on Feb 21, 2024
Thanks so much for your feedback, especially for the lounge chairs. We are actually replacing and adding more chairs in the upcoming weeks along with our renovations. We hope to see you back again soon.

2/10 Terrible

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We chose this hotel so the kids could spend the night swimming, using waterslide, breakfast in the AM... pool was closed for renovations, and at 9am there was no hot breakfast left and the waffle machine was very dirty. We left and took kids to breakfast at McDonalds. Kids were very disappointed without the pool.
Stayed 1 night in Feb 2024
Response from Kathy Lee Rose, General Manager on Feb 21, 2024
I'm so sorry to hear of your stay, and the challenges you faced. I will follow up with our breakfast team as this is not our normal service expectations. I do hope that despite these challenges, that we will be able to welcome you back again soon.

10/10 Excellent

Dwight

Stayed 1 night in Feb 2024
Response from Kathy Lee Rose, General Manager on Mar 20, 2024
Thanks very much for your 5 out of 5 rating, we appreciate it!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Kathy Lee Munro, General Manager on Feb 8, 2024
Thank you for your 5 out of 5 rating, we appreciate you!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kathy Lee Munro, General Manager on Jan 26, 2024
Thank you so much for your 5 out of 5 rating, we appreciate it!

4/10 Poor

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kathy Lee Munro, General Manager on Jan 25, 2024
I'm sorry to see you did not enjoy your stay with us. Please accept our sincere apologies for failing to meet your expectations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kathy Lee Munro, General Manager on Jan 9, 2024
Thank you so much, we hope to see you again soon!

4/10 Poor

mark

Travelled with family
garbage pickup noise 6:30am
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Jan 2, 2024
Dear Mark, I'm sorry to read that you were disturbed by our garbage pick up and would like to sincerely apologize for you being disturbed so early. I do hope that despite this, you'd give us another try in the future.

10/10 Excellent

Yuri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Jan 2, 2024
Thanks so much for your 5 out of 5 rating, we appreciate it!

6/10 Okay

Julie

Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Feb 8, 2024
Thank you for your rating, we appreciate your feedback.

10/10 Excellent

maria de fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say!!!
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Dec 30, 2023
Thanks so much for your 5 out of 5 rating! We appreciate you choosing to stay with us and look forward to your next visit.

6/10 Okay

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Dec 18, 2023
We apologize that you were not completely satisfied with your stay and hope that despite this, we will have the opportunity to serve you again in the future.

10/10 Excellent

Edmund

Travelled with partner
Liked: Amenities
Modern, comfortable and quiet hotel. The staff are exceptional. The hotel is very close to Moncton International Airport and a short drive to downtown.
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Dec 15, 2023
Thanks very much for your feedback! We hope to welcome you back again soon.

10/10 Excellent

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location
Stayed 1 night in Nov 2023
Response from Kathy Lee Munro, General Manager on Nov 24, 2023
Thanks so much for your rating, we hope to welcome you back again soon!

10/10 Excellent

Tom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend time with kids.
Stayed 1 night in Nov 2023
Response from Kathy Lee Munro, General Manager on Nov 20, 2023
It's wonderful to hear that you and your kids had a great stay, see you next time!

2/10 Terrible

Gillian

Stayed 1 night in Oct 2023

10/10 Excellent

FREDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kathy Lee Munro, General Manager on Nov 1, 2023
Thanks so much for rating us 10 out of 10, we appreciate it!

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking for dining options clise
Stayed 1 night in Oct 2023
Response from Kathy Lee Munro, General Manager on Oct 17, 2023
Thanks so much for your feedback, we hope to welcome you back again soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
updated hotel
Stayed 1 night in Oct 2023
Response from Kathy Lee Munro, General Manager on Oct 12, 2023
Thank you so much for your 5 out of 5 rating, we appreciate it!

8/10 Good

Levis

Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Nov 1, 2023
Thanks so much for your rating!

10/10 Excellent

Billy-Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 26, 2023
Thanks so much for rating us 10 out of 10, we appreciate it!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean, quiet property
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 25, 2023
Thank you for your 5 out of 5 rating! We appreciate it!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Enjoyed our stay but the remote for the tv didn’t work (annoying) and the coffee given in the room is swamp water. We got in after midnight from the airport and come to find out if we want our continental breakfast they end it at 9. We opted to sleep in and forego the bfast.
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 25, 2023
Thank you for your comments, we appreciate you feedback.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 21, 2023
Thanks so much for your 5 out of 5 rating! We appreciate it!

10/10 Excellent

Cathy

Liked: Staff & service, property conditions & facilities
Very clean and nice place! Would definitely book again!
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 15, 2023
Thank you so much, see you next time!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fairly new facility. Breakfast was very good and right off hwy so access is great.
Stayed 2 nights in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 13, 2023
Thanks so much for your great feedback! We hope to see you again soon.

10/10 Excellent

EMILY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean.
Stayed 2 nights in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 11, 2023
Thank you so much for your wonderful comments and 5 out of 5 rating. We appreciate it!

10/10 Excellent

Lori Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good breakfast and close to restaurants and downtown waterfront.
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 11, 2023
Thank you very much for your feedback and 5 out of 5 rating. We hope to welcome you back again soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a restaurant on site. Had to order food to be delivered
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 7, 2023
Thank you so much for your rating and feedback. We hope to see you again soon!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay, close to the airport. Great, family friendly spot, just a bit of a hike to downtown.
Stayed 2 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Sep 5, 2023
Thanks for your feedback, we hope to see you again soon!

8/10 Good

Bruce, Levis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Sep 5, 2023
Thanks for rating us, see you next time!

8/10 Good

Bashar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Sep 5, 2023
Thank you so much for your rating, we appreciate the feedback!

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Kathy Lee Munro, General Manager on Aug 31, 2023
We are so sorry we did not meet your expectations as a hotel chain. We'd love the opportunity to welcome you back.

10/10 Excellent

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved the waterslide. They were able to burn off hours of energy in the pool and on the waterslide.
Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 28, 2023
Thank you so much for your wonderful feedback, see you next time!

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay with late arrival and early departure for an early flight. Can’t really evaluate property or service.
Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 28, 2023
Thanks so much for your 10 out of 10 rating! We appreciate it!

10/10 Excellent

Trevor

Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Sep 14, 2023
Thanks so much for rating us 5 out of 5! We hope to welcome you back again soon.

10/10 Excellent

Rachael

Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Sep 13, 2023
Thanks for your 5 out of 5 rating, we appreciate it!

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Kathy Lee Munro, General Manager on Aug 31, 2023
We are so sorry we did not meet your expectations as a hotel chain. We'd love the opportunity to welcome you back.

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, spacious suites. Kids had fun in the pool and breakfast was good.
Stayed 2 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 21, 2023
Thanks so much for your wonderful feedback, see you next time!

10/10 Excellent

Metal

Travelled with family
I liked the pool, but I didn’t like the view of the junkyard
Stayed 2 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 17, 2023
Thanks for your honest review, we unfortunately do not have control over our neighbors, and agree that view is not desirable. I hope that despite the view you do return again next time your travels bring you back to Moncton.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Very friendly staff. The Grandkids really enjoyed the pool
Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 16, 2023
Thank you! we look forward to welcoming you and your grandkids back again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 16, 2023
Thanks for your 5 out of 5 rating, we appreciate it!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to off the highway, not much walkable but not a problem. Kids enjoyed the water slide.
Stayed 1 night in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 14, 2023
Thank you so much for your feedback! We appreciate it and hope you can bring the kids back to enjoy the water slide again soon!

10/10 Excellent

Jenifer

Travelled with family and small children
Liked: Amenities
Close to everything.
Stayed 3 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 11, 2023
Thank you for rating us 5 out of 5! We look forward to welcoming you back the next time you're in Moncton!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kathy Lee Munro, General Manager on Aug 11, 2023
Thank you for your 5 out of 5 rating! We look forward to your next visit!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 11, 2023
Thanks so much for your rating, we appreciate you choosing to stay with us!