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Reviews of Southern Palms Beach Resort

4 out of 5
Southern Palms Beach Resort
Diani Beach Road, Diani Beach

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 116 reviews" "
Rating 8 - Good. 38 out of 116 reviews" "
Rating 6 - Okay. 17 out of 116 reviews" "
Rating 4 - Poor. 7 out of 116 reviews" "
Rating 2 - Terrible. 9 out of 116 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

rajesh

Travelled with group
Liked: Cleanliness, staff & service
FOOD IS EXCELLENT they are rigid when you receive guest who want to visit you.We were given specific few hours the guests can stay at the property and when you see them after 10 years . we were ready to pay for what they consume but made us uncomfortable . overall experience very good
Stayed 3 nights in Apr 2024

2/10 Terrible

Latonya

Disliked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! We had a great time!
Stayed 7 nights in Mar 2024

6/10 Okay

Jahanara

Stayed 1 night in Mar 2024

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are nice and friendly. The entertainment is too loud and noisy every night until 11:00 pm.
Stayed 4 nights in Feb 2024

10/10 Excellent

geoffrey, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and amazing staff. Great food and drinks, very satisfied. Went with my new Fiancé and had too much fun. Ocean front room was great, comfortable bed, hot shower, impressed!
Stayed 1 night in Jan 2024

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property itself! Rooms were amazing and we enjoyed the beach and the pool. The only complaint we have is the food. It lacks options and the same selections are served everyday. It lacks variety so you get tired of eating the same things. Absolutely loved the romantic dinner on the beach and the food within that was absolutely delicious
Stayed 4 nights in Jan 2024

10/10 Excellent

Saravallary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i totally loved the place. It had a ll amenities with friendly and supportive staff. I would definately come back ☺️
Stayed 4 nights in Dec 2023

6/10 Okay

Channeil

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
When we arrived the fist day we were instantly greeted by staff and our bags were taken which was great. Check in was smooth and while headed to our room staff explained where everything was on the property. Now we had a long 24 hour flight to come to Diani so we had a bite to eat and walked to beach. By 9pm we were ready for bed, however there was a party right under our balcony until midnight. We called the front desk and explained to them that we were exhausted, they said they would call right back. 30 minutes later i called back to follow up. She said the party would be going until midnight but she would have the manager call back to see if there was a new room to switch to. No one ever called back of course. The next evening we were having dinner ar the buffet style restaurant, when we got up to get our supper the manager was yelling at the employees, about who was on what station. Right in the center of the room. I felt so bad for the staff. When we got back to the room another party was going on however i already knew if i called there wasnt going to be anyone to help me. Out AC leaked on the smaller bed, when i called about that they said they would send someone out but no one came so i had to share a bed with my roommate. The pool was filled with bugs that will swim and attach themself to you but that is no fault of the resort, and when u walk the beach it will not be in peace because many people will come to sell you things and excursions. Overall 3 at best.
Stayed 3 nights in Dec 2023

10/10 Excellent

Racheal

Liked: Property conditions & facilities
Very beautiful
Stayed 2 nights in Dec 2023

2/10 Terrible

Suveer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Southern Palms may at first glance look modern day hotel but it is outdated built in 1990’s perhaps and lacking finesse. Rooms are substandard with minimum facilities & you are charged for every extra luxury! There is price dripping- room safe rental, extra charge for additional bottles of water, no iron facilities. Any service required from staff took a long time before responding! Meals were more catered for Indian tourists & could be repetitive. Personally I would not recommend this hotel if you are from overseas and not local Kenyan!!
Stayed 5 nights in Dec 2023

10/10 Excellent

Raj

Stayed 2 nights in Nov 2023

10/10 Excellent

Gift

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

FEYI

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Ali

Travelled with family and small children
Disliked: Cleanliness
The property hosts wedding which makes lot of noise and mess for other guests Music doesn't stop until 2am and they serve the same food for lunch and dinner The hotel won't tell you they have a wedding, means stay will be very noisy Try to avoid this hotel
Stayed 4 nights in Oct 2023

6/10 Okay

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Nicodemus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
we enjoyed our stay not the first time . unfortunately they don't provide slippers/ food was ok but no nyama choma. we where restricted to whatever was available.
Stayed 1 night in Sep 2023
Response from JM on Oct 5, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you chose to stay with us again, and we appreciate your loyalty.We're sorry to hear about the inconvenience regarding the lack of slippers and the absence of Nyama Choma, a local favorite. We appreciate your feedback, as it helps us identify areas for improvement. Please know that your comments have been shared with our management team, and we will certainly take them into consideration for future enhancements to our services.We understand your concerns about the food options, and we apologize for any limitations you experienced during your stay. Our team constantly strives to provide a diverse and satisfying culinary experience for all our guests. We appreciate your understanding and patience in this matter.We truly value your feedback and hope that despite these issues, you were able to enjoy your overall stay with us. We would love the opportunity to welcome you back in the future and provide you with an even better experience. Thank you once again for choosing to stay with us. We look forward to the chance of hosting you again and making your next visit exceptional.

8/10 Good

Eden

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Mithul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with good facilities. Wi-Fiwas poor as it kept disconnecting.
Stayed 5 nights in Aug 2023

10/10 Excellent

Mohamed Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent especially Mwasha and Elias
Stayed 2 nights in Aug 2023

10/10 Excellent

Tajinder

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the food spread at every meal
Stayed 3 nights in Aug 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Sukaina

Stayed 5 nights in Jul 2023

10/10 Excellent

Sudhir Amratlal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive food and drinks were very good especially Food was good quality. Staff very helpful.
Stayed 4 nights in Jun 2023

8/10 Good

Elvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Arnold Chitwa

Liked: Cleanliness, staff & service, property conditions & facilities
Huduma Murwa, Hoteli Safi, wafanyakazi wapole na wenye heshima tu, mandhari kemkem. Kweli lazima tena nije Diani kwa ajili ya uzuri wa hoteli hii!!!
Stayed 8 nights in Jun 2023

10/10 Excellent

MELISSA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful resort. The pools and grounds were well maintained. There was abundant staff and all were welcoming. We felt very safe at this resort and well taken care of. The food selection was good and they had many different options available. The only thing I didn't care for was the people asking to buy products while relaxing on the beach. There likely isnt much the resort can do about this and there was security around, but it didnt feel relaxing to be asked to go shop when you just wanted to listen to the ocean waves. Just noting for others to be aware of this. I would highly recommend this resort and the ocean front room was beautiful!
Stayed 2 nights in May 2023

6/10 Okay

Sandy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
- Wifi was unreliable - had to ask for fresh towels for my room. Otherwise I assume the expect you to reuse the same one. -Appearance of the bedroom was a bit deceptive compared to pictures on websites. - Friendly staff they were awesome, helpful and trustworthy. - Not a good location for a young couple (35/48 we found the entertainment Boring and like child’s play) Good location for those with children. -Stained bed sheets were disturbed, pen marks, dried blood etc. -Food was good but redundant. -No iron in the bedrooms, staff will assist you with ironing for a fee. At the end of the day, I wouldn’t book again. It just wasn’t a fin time for me.
Stayed 6 nights in Apr 2023

10/10 Excellent

Hitesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is on beach itself and has 2 huge pools. Well maintained and helpful staff. Highly recommended for vegetarians
Stayed 2 nights in Apr 2023

4/10 Poor

Makena

Liked: Staff & service
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Marcelline Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. There was a variety in food and it was very relaxing

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities
Property, staff, food were all great.
Stayed 4 nights in Mar 2023

8/10 Good

Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
The food was wanderful, the pool abd the beach ⛱️. Everything was great except the air conditioning system . It was working but not cooling which made me sleep at the balcony just because I couldn't deal with the heat inside the room
Stayed 2 nights in Mar 2023

2/10 Terrible

KWAFO

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not as advertised at all and they and Expedia have refused to refund my stay (I was unable to stay there as it was filthy and unsafe)

6/10 Okay

Bob

Liked: Staff & service
Check in was a nightmare. They had given our room away and the night staff was very unfriendly and a bit rude.
Stayed 7 nights in Feb 2023

6/10 Okay

Jibrat

Disliked: Staff & service
Overall it was okay, but I liked one staff member in particular. She was very professional, reliable and vigilant. Christine Museve
Stayed 3 nights in Feb 2023

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!

8/10 Good

ROUSSETOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice

10/10 Excellent

Coco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-inclusive was definitely the way to go! So much fun and more than worth the money

4/10 Poor

Justin

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large complex with two great pools and fantastic beach. The service is excellent and everyone is really keen to make sure you have a fantastic holiday. An amazing variety of food available all day- particularly good veggie options. Local drinks are included and the cocktails are great - Jackson in the main bar makes an amazing frozen banana daiquiri!! Really enjoyed our week.
Stayed 7 nights in Sep 2022

10/10 Excellent

Zahra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good food, friendly staff.
Stayed 1 night in Sep 2022

8/10 Good

Usha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was not operating. Loud music from 9pm to 11pm. You are not able to relax after dinner in your room due to noise. TVs not connected to Internet or all channels available to watch when chilling.
Stayed 8 nights in Aug 2022

10/10 Excellent

Theo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort being next to the beach made going to the beach a lot easier. Staff were freindly and very helpful. The resort and beach were absolutely amazing, the experience overall was beautiful.
Stayed 1 night in Jun 2022

10/10 Excellent

Falcon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort all around. Amazing facilities, amenities and food. Best hotel experience ever. A big thank you to all the amazing staff as well.
Stayed 3 nights in May 2022

10/10 Excellent

Brian K

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely place to vacation
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with responsive staff members
Stayed 6 nights in Dec 2021

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Dec 2021

2/10 Terrible

JAI

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
They gave us our room and then told us to pack again as they made a mistake of giving us the wrong room. We had already unpacked and expected us to repack and move again, which we said we were not prepared. They did not give us Water in our room for the 1st two days. They then gave us botted water but did not have openers to open the bottle. so was not able to drink water. We had to go to the Bar to get water and put it our own bottle. The 2nd day we did not get any towel in our room till 4pm. how do we go the the Beach or swimming pool with these towels. to add to insult the next day they brought torn towel for us to us. The phone in the room never worked, so what ever we needed we had to go all the way to the reception to request for it. This was very inconvenient.
Stayed 4 nights in Oct 2021