Meeting facility

Reviews of Embassy Suites Palmdale

3.5 out of 5
Embassy Suites Palmdale
39375 5th St W, Palmdale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1011 reviews" "
Rating 8 - Good. 169 out of 1011 reviews" "
Rating 6 - Okay. 88 out of 1011 reviews" "
Rating 4 - Poor. 41 out of 1011 reviews" "
Rating 2 - Terrible. 44 out of 1011 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shanika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was nice and well kept. The staff was polite, courteous, & attentive. We went to go swimming and enjoy the spa . But wasn’t able to the spa was not working at all so we were cold . We did not enjoy our time at the pool which was the sole purpose of our visit. Would not be returning because the spa seems to always be down . I have experienced this before here. So I feel as if I waisted my time and money.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 26, 2024
Please accept my apologies for your disappointing experience. At Embassy Suites Palmdale we strive to exceed our guests' expectations and I am very sorry that in so many details we have not met yours. Please know that the issues you raised have been addressed and we are taking the necessary steps to ensure that they do not reoccur in the future. I hope to be able to welcome you back and give you a fabulous experience.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free drinks was nice, although I only took advantage of one drink.the breakfast was really good
Stayed 1 night in Mar 2024
Response from Ramy on Mar 22, 2024
I am so delighted to have the opportunity to read this most complimentary review of your recent stay at Embassy Suites Palmdale. I truly appreciate you taking the time to recognize our distinctive hotel feature such as breakfast and our complimentary amenities. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramy on Mar 19, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

10/10 Excellent

JALISA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Ramy on Mar 18, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
The property was nice and the staff were wonderful. Would go there again loved it.
Stayed 2 nights in Mar 2024
Response from Ramy on Mar 15, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property safe clean and well kept. The staff was professional, polite, and helpful.
Stayed 1 night in Mar 2024
Response from Miriam Valerio Front Office Manager on Mar 12, 2024
hello, I am so pleased to hear you enjoyed your stay at the Embassy Suites Palmdale! our team strives to provide the best service possible for our guests. We hope to see you again!

10/10 Excellent

Carla

Liked: Property conditions & facilities
Quite
Stayed 1 night in Mar 2024
Response from Miriam V. Front Office Manager on Mar 11, 2024
Good morning, I'm glad to hear you enjoyed your stay at the Embassy Suites Palmdale. We hope to see you again soon.

8/10 Good

LILIANA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom in my room was little dirty and also the sofa
Stayed 1 night in Mar 2024
Response from Miriam Valerio Front Office Manager on Mar 10, 2024
Hello Liliana, Thank you for taking the time to share your experience. I would like to apologize for the inconvenience and will be sharing your feedback with the rest of the team to make sure we do not have the same issues. We hope to see you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ramy on Mar 7, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Karolina O on Mar 24, 2024
Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, very clean, slept well
Stayed 1 night in Feb 2024
Response from Ramy on Feb 26, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 3 nights in Feb 2024
Response from Karolina O on Feb 25, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ramy on Feb 23, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Feb 2024
Response from Ramy on Feb 20, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. Staff are very friendly. Very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Miriam V. Front Office Manager on Feb 19, 2024
Good morning Mrs. Sheila, Thank you for taking the time in sharing your feedback! We are glad you found the Embassy Suites Palmdale to your liking. We hope to see you again soon.

6/10 Okay

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful space, wrong time. seems like the hotel for the younger generation, as there were several hotel parties happening at once, a major event happening for a birthday celebration in the main hall area, and the parking lot, which we are charged to park in, per night, was over loaded. Perhaps i have been spoiled by large, quiet suites, and gotten lucky on timing in the past, but it was just overly loud. Drunk People fighting and hollering in the hallways.. people bringing trash out to the elevator lobby, overflowing trash cans and leaving trash all over the floor. Needless to say, i was ready to go when check out time came. I dont see myself returning to this embassy suites again, unfortunately.
Stayed 2 nights in Feb 2024
Response from Ramy on Feb 19, 2024
Thank you for staying at the Embassy Suites Palmdale and for taking the time to review your recent stay with us. I want you to know that we value every guest that stays at the hotel and apologize that you felt otherwise. We look forward to welcoming you back to the hotel, Thank you again.

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Feb 2024
Response from Ramy on Feb 19, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the indoor pool and Jacuzzis.
Stayed 3 nights in Feb 2024
Response from Karolina O on Feb 16, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed our amenities. We hope to see you again in the near future!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for making are stay so wonderful, we really enjoyed your receptionist the day of are check in she was wonderful and so polite. We sure will stay their next time my son has another doctors appointment.
Stayed 1 night in Feb 2024
Response from Ramy on Feb 15, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.

4/10 Poor

Annmarie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Christian M. on Feb 9, 2024
First and foremost, I'd like to thank you for choosing our hotel during your visit to the Antelope Valley. We appreciate you taking the time to share your stay experience with us. I noticed we did not meet you expectations and for that I'd like to apologize. Please feel free to share any feedback you may have in order to make the proper changes and make your next stay more pleasant and enjoyable. We look forward to welcoming you again, please let us know if you need any assistance. Thank You.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very amazing experience
Stayed 1 night in Feb 2024
Response from Karolina O on Feb 4, 2024
Thank you for taking the time to share your experience with us. We greatly appreciate it and we are happy to hear you had an amazing stay. Hope to see you agan soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karolina O on Jan 30, 2024
Thank you for taking the time to share your experience, we really appreciate it. We hope to see you again in the near future.

10/10 Excellent

Edith

Stayed 6 nights in Jan 2024
Response from Ramy on Mar 20, 2024
Thank you for providing us with feedback about your recent stay at Embassy Suites Palmdale. We look forward to welcoming you back soon.

6/10 Okay

Wendy

Liked: Staff & service, property conditions & facilities
Embassy is consistent
Stayed 1 night in Jan 2024
Response from Karolina O on Jan 26, 2024
Thank you for taking your time to share your experience at the embassy suites palmdale. We hope to see you again in the near future.

6/10 Okay

Omar

Liked: Cleanliness, staff & service
Furniture was not new. Some of them were worn.
Stayed 2 nights in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Omar, Thank you for sharing your feedback. We would like to apologize for the condition of the furniture, our property will be going through renovation this year and the furniture will be getting replaced. We hope to see you again soon!

8/10 Good

John, Taft

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Mr. John, Thank you for taking the time on rating our property. The Embassy suites Palmdale team works hard to provide every guest with the best service possible, We are all glad you found our property to your liking.

10/10 Excellent

Adriana

Travelled with family and small children
Excelent!!! Clean, spacious, good breakfast, nice pool, good service, new towels and linens!!!
Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello, First and foremost, I would like to thank you for choosing the Embassy Suites Palmdale from all the options you had in the area. Our team works hard to provide every guest with the best service possible. We hope to see you again soon!

10/10 Excellent

London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Good morning, First and foremost, thank you for taking the time in sharing your experience at the Embassy Suites by Hilton Palmdale. Our team is glad you found our property to your liking. We hope to see you again soon!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Miriam V. Front Office Manager on Jan 29, 2024
Good morning, Thank you for taking the time on rating our property. I am glad to see we met your expectations and found the Embassy Suites Palmdale to your liking.

10/10 Excellent

Kimberly Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable and the staff was amazing providing outstanding service.
Stayed 7 nights in Dec 2023
Response from Ramy on Jan 29, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments and praise as we are continuously looking at ways to improve our service. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Molique

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here
Stayed 1 night in Jan 2024
Response from Ramy on Jan 29, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from Ramy on Jan 29, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments and praise as we are continuously looking at ways to improve our service. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Jarrod

Stayed 1 night in Dec 2023
Response from Ramy on Jan 29, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments and praise as we are continuously looking at ways to improve our service. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Lucy

Stayed 2 nights in Dec 2023
Response from Ramy on Jan 29, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay . Have visited Palmdale many times in 2023 and and the other hotels do not measure up. I will make Embassy Suites my #1 Hotel choice and Suite#325 my room. Amazing staff
Stayed 4 nights in Dec 2023
Response from Karolina O on Jan 26, 2024
Ms. Debbie thank you so much for taking time to share your experience with us at the Embassy Suites in Palmdale. It makes me super happy to know that we are your #1 hotel choice. We hope to welcome you back in the near future. Take care.

4/10 Poor

Reba

Stayed 1 night in Jan 2024
Response from Miriam V. Front Office Manager on Jan 29, 2024
Hello Mrs. Reba, Thank you for taking the time on rating our property. I did notice we did not meet your expectations. If you have any feedback on what we could have done better to make your stay memorable please feel free to let us know any feedback can get us that much closer. We hope you consider giving us a second chance.

10/10 Excellent

Josiah

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Karolina O on Jan 26, 2024
Mr. Joasiah thank you for taking time to share your experience with us at the Embassy Suites in Palmdale. I am happy to hear that you enjoyed your stay and hope to welcome you in the near future.

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly upgraded property. Very professional staff. Cleanliness of property. Value added for price.
Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Jan 1, 2024
Dear Rich, We are delighted to hear that you found our team professional and our hotel clean. We pride ourselves on delivering exceptional service. Thank you for being our guest.

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023
Response from Ramy on Jan 29, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments and praise as we are continuously looking at ways to improve our service. I hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

juan

Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Jan 1, 2024
Dear Juan, We trust you had a great stay. Thank you for being our guest and we look forward to welcoming you back soon.

10/10 Excellent

Ana

Travelled with family
Good
Stayed 2 nights in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Jan 1, 2024
Dear Ana,We are happy to find that your stay was to your liking. Thank you for being our guest and look forward to welcoming you back soon.

10/10 Excellent

Bella, Bell Gardens

Stayed 1 night in Dec 2023
Response from Miriam V. Front Office Manager on Jan 29, 2024
Good morning, Thank you for rating the Embassy Suites by Hilton Palmdale. I'm glad to see we were able to meet your expectations and found our property to your liking. We hope to see you again soon!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Dec 27, 2023
Dear Annette, We trust you had a great stay with us and hope you took advantage of our complimentary amenities: delicious full breakfast and were able to unwind during the evening reception. Thank you for being our guest. Happy Holidays!

10/10 Excellent

Alex

Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Dec 27, 2023
Dear Alex, We trust you had a great stay with us and hope you took advantage of our complimentary amenities: delicious full breakfast and were able to unwind during the evening reception. Thank you for being our guest. Happy Holidays!

10/10 Excellent

Antonnie

Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Dec 27, 2023
Dear Antonnie, We trust you had a great stay with us and hope you took advantage of our complimentary amenities: delicious full breakfast and were able to unwind during the evening reception. Thank you for being our guest. Happy Holidays!

10/10 Excellent

Alisha

Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Dec 27, 2023
Dear Alisha, We trust you had a great stay with us and hope you took advantage of our complimentary amenities: delicious full breakfast and the evening reception. Thank you for being our guest. Happy Holidays!

10/10 Excellent

ima

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect staycation with an in door pool in December.
Stayed 1 night in Dec 2023
Response from Embassy Suites Palmdale Make a Difference Team on Dec 27, 2023
Dear Rhoda, We are delighted to hear that your stay at the Embassy Suites Palmdale was a perfect staycation. We pride ourselves on providing stelar service to our guests. We look forward welcoming you back in the near future. Happy Holidays!

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ramy on Jan 29, 2024
We are sorry to see that your satisfaction with our service was less than exceptional and I hope that you will allow us another opportunity to better serve you in the future.

2/10 Terrible

Takayuki

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ramy on Jan 29, 2024
We are sorry to see that your satisfaction with our service was less than exceptional and I hope that you will allow us another opportunity to better serve you in the future.

10/10 Excellent

Hugo

Stayed 1 night in Dec 2023
Response from Ramy on Jan 29, 2024
Thank you so much for your feedback on the Embassy Suites Palmdale. I am so pleased to hear that you enjoyed your stay with us. All of your comments are valued and we hope that we will have the pleasure of welcoming you back.