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Reviews of Hotel Internazionale

4 out of 5
Hotel Internazionale
Via Indipendenza 60, Bologna, BO

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 1005 reviews" "
Rating 8 - Good. 373 out of 1005 reviews" "
Rating 6 - Okay. 74 out of 1005 reviews" "
Rating 4 - Poor. 24 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ned

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 1 night in Mar 2024
Response from Nicoletta Mauceri, Hotel Manager on Mar 19, 2024
Dear Sir,Thank you very much for this kind review.We are delighted that we met your expectations and look forward to welcoming you back for a return visit whenever you are in Bologna.We hope to welcome you back soon.Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Rasiklal, Windsor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Nicoletta Mauceri, Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for such a positive review.We are pleased you enjoyed your time with us and that you appreciated the service delivered by our team.Moreover, it's great to know that you found our location ideal for your requirements.We look forward to welcoming you again. Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Holly or Jonathan, Sparks

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy walk to the towers. Rooms are a bit worn yet still comfortable. Ask to be away from the garbage collection noise-it will definitely wake you! Breakfast is in our top 10 globally!
Stayed 1 night in Mar 2024
Response from Nicoletta Mauceri, Hotel Manager on Mar 13, 2024
Dear Guests,Thank you very much for your review.We're thrilled to hear that our breakfast ranks in your top 10 globally, and we're proud to offer a wide selection of items that cater to various dietary needs, refreshed every five minutes for an optimal dining experience. It's wonderful to know that you found our rooms comfortable, despite noting their usage. We take your feedback about the noise from garbage collection seriously; our rooms are designed with double glazing to minimize disturbance, and we always strive to allocate rooms that meet our guests' preferences for a tranquil environment.It would be a pleasure to welcome you again. Best regards,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near train station
Stayed 1 night in Mar 2024
Response from Nicoletta Mauceri, Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for such a positive rating.We're delighted to hear that our commitment to cleanliness met your expectations and that you found our hotel's location ideal. Your appreciation for the service provided by our team is incredibly rewarding to hear, as we strive for excellence in guest experience. Furthermore, it's fantastic to know that the amenities in your room contributed to a comfortable and enjoyable stay.We would be thrilled to welcome you back in the future for another exceptional stay. Warm regards,Nicoletta Mauceri, Hotel Manager

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very good, but our room was very hot and not very easy to regulate. Also, navigating through the hotel was difficult due to many half stories and stairs. Great breakfast and room was adequate.
Stayed 1 night in Mar 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and would recommend this hotel for your stay in Bologna.
Stayed 3 nights in Feb 2024
Response from Nicoletta Mauceri, Hotel Manager on Mar 2, 2024
Dear Madam,Thank you for taking the time to share your experience at our hotel.We're delighted to hear that you found the room cleanliness to be impeccable, reflecting our team's commitment to providing a spotless environment for our guests. It's also gratifying to know that you appreciated the condition of our hotel; our recent renovations have indeed been designed to create a welcoming and elegant atmosphere for all who stay with us.Furthermore, we're thrilled that you received excellent service during your stay. Our staff prides itself on delivering outstanding hospitality to ensure a memorable visit. The amenities in our rooms, such as the kettle available upon request and the in-room safe, are selected to enhance guest comfort, so it's wonderful to see these efforts recognized in your review.We hope to have the occasion to welcome you back. Kind regards,Nicoletta Mauceri, Hotel Manager

8/10 Good

Nigel, Hayes

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Went there just before Christmas, the decor was beautiful in the lobby and entrance to the hotel. Hotel Was clean and rooms were good. Close to getting around Bologna city centre or the train station.
Stayed 3 nights in Dec 2023

8/10 Good

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad con cierta antigüedad, muy prolijo. Habitaciones cómodas. Buena limpieza, personas excelente. Desayunos buenos ( recomendaría que agreguen jamón crudo)
Stayed 3 nights in Jan 2024

8/10 Good

Francesca

Travelled with partner
Liked: Amenities, property conditions & facilities
They don’t provide complimentary water bottles daily in the room…every other hotels we stayed at always provided water bottles. I asked at the reception and they said they only give two on arrival…we stayed 4 days…we bought our own at the grocery store…

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicoletta Mauceri, Hotel Manager on Jan 19, 2024
Gentile Signore,Grazie per la sua recensione.Ci fa molto piacere sapere che il suo soggiorno sia stato ottimo da ogni punto di vista. Lavoriamo con grande impegno per raggiungere questo obiettivo e la sua valutazione ci incoraggia a proseguire su questa strada.in attesa di poterla accogliere di nuovo all'Hotel Internazionale, le porgiamo i nostri auguri di buone feste.Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk from Bologna Central train station and many popular attractions. Fantastic staff and great service. Solid breakfast, as well.
Stayed 2 nights in Dec 2023
Response from Nicoletta Mauceri, Hotel Manager on Jan 2, 2024
Dear Guest,Thank you for such a positive review.We're delighted to hear that our location provided you with convenient access to the heart of Bologna and its attractions. It's also wonderful to know that our staff's dedication to service contributed positively to your stay. Additionally, we're glad that our breakfast selection met your expectations, offering a variety of choices to start your day.We would love to have you return in the future.Seasons greetings,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Nicholas, Bracknell

Travelled with family
Stayed 2 nights in Dec 2023
Response from Nicoletta Mauceri, Hotel Manager on Dec 27, 2023
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit to our hotel. Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 8, 2024
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from Nicoletta Mauceri, Hotel Manager on Dec 27, 2023
Dear Madam,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the occasion to welcome you back. Kind regards,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
I absolutely loved this place - it is easy to walk to from the train station (even with luggage), the room was spacious and nicely appointed, the staff were all courteous and helpful (and I even got a tide to the airport in a big black Mercedes!)
Stayed 2 nights in Nov 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 17, 2023
Dear Guest,Thank you very much for this kind review.We're thrilled to hear that your journey to our hotel was convenient and that our accommodations exceeded your expectations in terms of space and decor. It's wonderful to know that our team's dedication to service made a positive impact on your stay. We're also delighted that our complimentary transportation added a touch of luxury to your departure. Your commendation on the room's cleanliness, the hotel's condition, and the overall comfort is greatly appreciated and something we take great pride in.We look forward to the opportunity to welcome you again and offer another memorable stay.We look forward to a return visit from you in the future.Best wishes,

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, well-maintained interior. Nice-sized room (Deluxe double) with a great bathroom. Breakfast was plenty. Good place for the price especially. It is near the station along a big busy road but as soon as you go through the door it's very quiet and calm.
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 14, 2023
Dear Guest,Thank you for such a positive review.We are delighted to hear that you appreciated our well-maintained interior and found the Deluxe double room to be spacious with a great bathroom. It's wonderful to know that you enjoyed our breakfast offerings and found our hotel to be a good value for the price. We take pride in providing a quiet and calm atmosphere for our guests, despite being located near a busy road and close to the station.We look forward to welcoming you again soon.Best wishes,

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, beautiful hotel! Very nice breakfast. Don't get your aperitivos at hotel though. Too expensive and snacks not great. Just head into town and find great aperitivos at nice prices!

10/10 Excellent

Soley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was superior. The only complaint, and it maybe the whole city, was the wifi.
Stayed 1 night in Nov 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 7, 2023
Dear Madam,Thank you very much for your review.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.However, we have noted your comments regarding the internet service. It is regrettable that you did not make us aware of this during your stay as our technician would have been happy to have intervened.We hope to see you again in the future. Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very conveniently placed
We stayed here with our daughter and her husband for four nights and a further one night with our daughter. The four and five night bookings were made separately but we were able to keep the same rooms which was very convenient and the staff arranged this with no hassle. All staff were friendly and helpful. The hotel is very well placed for the centre of town and the train station. A short walk to each. It is in a vibrant area but our rooms were very quiet. The room was a good size, as was the bathroom, very clean and well maintained. The bed was enormous and comfortable. A good range of items was offered for breakfast. I would certainly stay here again.
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 7, 2023
Dear Sir,Thank you very much for this kind review.We are delighted to hear that you found our team friendly and helpful, and that our location was convenient for your needs. It's great to know that you appreciated the quietness of our rooms, the cleanliness, and the comfort of our large beds. We are also pleased that you enjoyed our breakfast offerings and that our team was able to accommodate your room requests seamlessly.We look forward to seeing you again on another occasion.Best wishes,

10/10 Excellent

Christopher N

Stayed 4 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 7, 2023
Dear Sir,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit to our hotel. Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Gary Ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 3, 2023
Dear Guest,Thank you for such a positive review.We are delighted that we met your expectations and look forward to welcoming you back for a return visit whenever you are in Bologna.We hope to see you soon.Best regards,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Jan

Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Nov 2, 2023
Dear Sir,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on another occasion.Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and welcoming
Very convenient location for railway station and central Bologna. Elegant hotel. Our room had very high quality soft furnishings. Kettle provided for hot drinks and complimentary water. Also, a mini-bar. Reception staff were very helpful in volunteering orientation information to help us maximise our visit.
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 31, 2023
Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you found our location convenient for the railway station and central Bologna. It's great to know that you appreciated the elegance of our hotel and the high-quality soft furnishings in your room. We are also glad that you enjoyed the kettle, complimentary water, and mini-bar provided in your room. Our reception staff truly appreciate your kind words about their helpfulness in providing you with information to enhance your visit.We look forward to welcoming you back on your next visit to Bologna. Warm regards,Nicoletta Mauceri, Hotel Manager

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, but that's about the only positive I can give. The room key failed every single time we wanted to get in to our room. Back to reception. Not the best for helpfulness and always too many guests and not enough staff.
Stayed 3 nights in Oct 2023

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, staff & service
It’s October so we didn’t need the air conditioner to lower the temperature but it didn’t work and we needed to open the windows to circulate the air. In addition the tv didn’t work. The staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 23, 2023
Dear Madam,We would like to thank you for this review about your experience in our hotel.We are delighted that you found our staff friendly and helpful during your stay. Our team is dedicated to providing excellent service to ensure our guests have a comfortable and enjoyable experience.We apologize for any inconvenience you experienced with the air conditioning and the TV in your room. Unfortunately, we had a sharp drop in temperature during your stay which was unexpected. Our team are always more than happy to assist you in resolving any issues had we been made aware during your stay.We look forward to welcoming you back in the future.Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Maria Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and good service. Breakfast was great!
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 23, 2023
Dear Guest,Thank you for this positive review of your stay.We are delighted to hear that you found our location convenient and appreciated the good service provided by our staff. It's great to know that you enjoyed our extensive breakfast selection, featuring a variety of sweet and savory options, as well as homemade tarts and fresh seasonal fruits.We hope that you will return on another occasion. Best wishes,

6/10 Okay

Yuhong

Stayed 3 nights in Sep 2023

6/10 Okay

Meralee

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected after reading the reviews
Pros - location is close to the train station and proximity to the main walking area is good and breakfast was excellent Cons - the rooms are old and tired, the beds squeak , the pillows are hard. - the washrooms are in terrible condition and quite dirty - the blow dryer on the wall works for about 1 min then doesn't work - the towels are cheap and no face clothes supplied, they used napkins as face clothes Biggest Interesting issue was when requesting an Iron to press some shirts I was told no and that if I wanted a press they would do it, however for a cost. So remember no IRON in the room. - the front desk people stand around and don’t even look or speak to anyone walking in or out
Tub was completely stained
Black spots on the mirror that don't come off
Stayed 4 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 27, 2023
Dear Guest,We would like to thank you for this review of your experience in our hotel.We are glad to hear that you appreciated our excellent location near the train station and the main walking area, as well as our delicious breakfast offerings.We apologize for any inconvenience you experienced during your stay. Our rooms are designed to provide a comfortable and elegant atmosphere, and we are sorry if they did not meet your expectations. We understand the importance of a good night's sleep, and we will look into the issues you mentioned regarding the bed and pillows. As for the bathroom, we take cleanliness very seriously and will address your concerns with our housekeeping team. Regarding the hairdryer, we appreciate your feedback and will check its functionality to ensure it is working properly for future guests. We provide quality towels in our rooms, and we will take your comments into consideration for improvement.In regards to the iron, we do not provide them in the rooms due to safety concerns, but we offer an ironing service as an alternative. We apologize if this was not clearly communicated to you. Lastly, we are sorry if you felt our front desk staff was not attentive enough. We strive to provide excellent customer service, and we will use your feedback to improve our team's performance.We hope that you will return on a future occasion.Kind regards,

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 19, 2023
Dear Sir,Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to welcome you back in the future.Best wishes,Nicoletta Mauceri, Hotel Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 17, 2023
Dear Madam,Thank you for taking the time to leave your review.We are delighted that we met your expectations and look forward to welcoming you back for a return visit whenever you are in Bologna.Thank you again; we hope to welcome you back soon.Kind regards,Nicoletta Mauceri, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Burnell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding value! Great facility. Great staff. Very generous breakfast.
Stayed 3 nights in Sep 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for reviewing your recent experience.We are thrilled to hear that you found great value in our facility and appreciated the friendliness of our staff. It's fantastic to know that our generous breakfast selection was to your liking, offering a variety of options to cater to different dietary preferences.We are grateful for your kind words regarding the cleanliness of our rooms, the hotel's condition, and the amenities provided. Our team works diligently to ensure a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back again in the future. Best wishes,

10/10 Excellent

Cynthia A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023

8/10 Good

Claire

Stayed 2 nights in Oct 2023

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Hotel was very clean, staff was friendly, accommodations were great. Location was in an area that was very walkable and attractions were close by. I would recommend staying here if you are in the Bologna area.
Stayed 1 night in Sep 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 12, 2023
Dear Guest,Thank you for your kind review.We are delighted to hear that you found our hotel to be very clean and our staff friendly. It's great to know that our accommodations met your expectations and that you appreciated our central location, making it easy to explore the beautiful city of Bologna on foot. We strive to provide a comfortable and enjoyable stay for all our guests, and it's always rewarding to receive such positive feedback.We hope to see you again soon.Kind regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 12, 2023
Dear Guest,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

tim

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is the second time we have stayed here. Mainly we found if for its proximity to Bologna Centrale as we were flying out the next morning. But it was a great find. Very nice hotel. Right in the heart of everything. If you don't mind hustle and/or bustle, I recommend.
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 10, 2023
Dear Sir,Thank you very much for this kind review.We are delighted to hear that you enjoyed your stay with us for the second time and appreciated our convenient location near Bologna Centrale. Our hotel's prime position in the heart of the city allows our guests to easily explore the nearby shops, restaurants, and museums.It's great to know that you found our hotel to be very nice and would recommend it to others who enjoy a lively atmosphere. We strive to create a comfortable and elegant environment for our guests to feel at home.We look forward to seeing you again on your next visit.Best wishes,

10/10 Excellent

Gleyzer

Liked: Property conditions & facilities
Excelente
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 10, 2023
Estimado(a) hóspede,agradecemos a sua avaliação.Ficamos muito satisfeitos por termos ido ao encontro das suas expectativas.Ficaríamos felizes com o seu retorno.Atenciosamente,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Jozsef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-around hotel. My only complaint, the room was a little cold, I didn't seem to have any control over the thermostat. I would stay there again!
Stayed 4 nights in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 9, 2023
Dear Sir,Thanks for taking the time to share your views of your stay at our hotel.We are delighted to hear that you found our hotel to be great all around and appreciated the cleanliness, condition, and service provided by our staff. However, we regret to learn that you experienced some issues with the room temperature. Please do let us know at the time of any concerns, our team is always available to assist to ensure your comfort. Nevertheless, we apologize for any inconvenience.We hope that we have the pleasure of welcoming you back in the future. Best regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to train station
Lovely three night stay in this Central Hotel in Bologna All staff were great Would recommend
Stayed 3 nights in Sep 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 5, 2023
Dear Guest,Thank you very much for this kind review.We are delighted to hear that you enjoyed your three-night stay with us and found our central location convenient. It's great to know that our team made a positive impression on you, and we appreciate your recommendation. Our team works hard to ensure our guests have a comfortable and enjoyable stay, and your kind words mean a lot to us.We hope to welcome you back in the future.Best wishes,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from Nicoletta Mauceri, Hotel Manager on Oct 4, 2023
Dear Guest,Thank you for such a positive review.We are delighted to hear that you appreciated our prime location and found our hotel to be clean and well-maintained. Our team takes great pride in providing exceptional service to ensure a comfortable and enjoyable stay for our guests.We look forward to welcoming you again.Best regards,Nicoletta Mauceri, Hotel Manager

8/10 Good

Stephen

Stayed 3 nights in Sep 2023

10/10 Excellent

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicoletta Mauceri, Hotel Manager on Sep 29, 2023
Dear Sir,Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Nicoletta Mauceri, Hotel Manager

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Good location and good sized room, breakfast selection was limited and the ‘hot’ food unappetising. The bath taps were located such that you had to stand in the bath to operate them and a waste bin in the room would not go amiss
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms and friendly helpful staff.
Stayed 2 nights in Sep 2023
Response from Nicoletta Mauceri, Hotel Manager on Sep 20, 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed our comfortable rooms and found our staff to be friendly and helpful. Our team takes great pride in providing exceptional service to all our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on your next visit to Bologna. Best regards,Nicoletta Mauceri, Hotel Manager

8/10 Good

Robert

Travelled with partner
Liked: Staff & service
Conveniently located. Staff was friendly. Rooms were a bit dated.
Stayed 3 nights in Aug 2023

8/10 Good

EMIN GULTEKIN, ISTANBUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the center of the Bologna and It is easy to reach places by walking.
Stayed 2 nights in Sep 2023

6/10 Okay

Darko

Disliked: Amenities, property conditions & facilities
Great location. Walking distance to all the major sights and shopping areas. Rooms leave much to be desired. Outdated, no USB plugs, and in general have that antique vibe, which may be their theme, but noticeable compared to what other hotels are offering. Mattress seemed old and way too soft, pillows are meh, the entire decor just seemed out of touch compared what’s out there…nothing against older people, but the majority of the guests are well in their 70’s and that may be their demographics. Net-net, great location but the rooms leave much to be desired.
Stayed 2 nights in Sep 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was fantastic
Stayed 1 night in Sep 2023
Response from Nicoletta Mauceri, Hotel Manager on Sep 12, 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed our fantastic breakfast buffet. Our team works hard to provide a wide variety of both sweet and savory options, including homemade tarts and fresh seasonal fruits, to cater to all our guests' preferences.We truly appreciate your kind words about our room cleanliness, hotel condition, service, and room amenities. Our staff strives to create a comfortable and welcoming atmosphere for all our guests, and it is wonderful to know that we were able to meet your expectations.We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards,Nicoletta Mauceri, Hotel Manager

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS VERY HELPFUL! GREAT LOCATION.
Stayed 5 nights in Aug 2023
Response from Nicoletta Mauceri, Hotel Manager on Sep 12, 2023
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back.Best wishes,Nicoletta Mauceri, Hotel Manager