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Reviews of Quality Inn Downtown Historic District

2.5 out of 5
Quality Inn Downtown Historic District
255 Church Street, Mobile, AL

Reviews

5.6
Rating 10 - Excellent. 147 out of 1002 reviews" "
Rating 8 - Good. 208 out of 1002 reviews" "
Rating 6 - Okay. 193 out of 1002 reviews" "
Rating 4 - Poor. 155 out of 1002 reviews" "
Rating 2 - Terrible. 299 out of 1002 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Thank you for staying at Quality Inn. We look forward to seeing you again in the future.

2/10 Terrible

Evia

Disliked: Cleanliness, amenities, property conditions & facilities
Had to switch rooms because door wasn’t working to the room we were suppose to be in. Door on other room was hard to open.. Tub was dirty and barely drained.. Breakfast was horrible, food was cold.. Would not recommend this hotel!!😩
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thanks for staying with us. All comments will be directed the appropriate departments.

6/10 Okay

Makita

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property is conveniently located downtown area
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 10, 2024
Thank you for staying at Quality Inn. We look forward to seeing you again in the future.

4/10 Poor

Gavin

Disliked: Cleanliness, property conditions & facilities
needs a revamp
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thanks for staying with us. All comments will be directed the appropriate departments

6/10 Okay

Olufemi

Business traveller
Liked: Cleanliness, staff & service, amenities
Okay hotel for a quick work weekend. The wifi didnt work for me the entire weekend.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 8, 2024
Thanks for staying with us. All comments will be directed the appropriate departments

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for staying with us at Quality Inn. We are pleased to hear that you enjoyed your stay. Hope you stay with us again in the near future.

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a horrible smell and the bathroom in very bad shaped
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This is an old property but could be gem PROPER REPAIR. I called ahead and was told they would make sure I had a working fridge and microwave. They assured me they would make sure that all was work. Welt NOT. Asked again the day after arrival assured again still NOT. NO hotwater in our room, missing light bulbs and faulty electric plug ins. And for some reason we had a handicap room. The ac and heat was up to the ceiling. Without a way to adjust without climbing on the shower chair. TV remote was basically dead and most channels were fuzzy or no sound. Not worth the $200 for 2 nights. fridge and They assures me that I would yup not .
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 21, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

kristin

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very unsafe. An unhoused person was sleeping in our room then they moved us to another room that was filthy w/ no sheets or blanket and grey matress. Then switched to a room w/ no lock. They did say they would refund our money.
Response from GM on Mar 19, 2024
Thank you for taking the time to complete the survey. We are unpleased to hear that your stay was not exceptional. Your feedback is important to us and will be reported the proper department. Thank you agian for staying with during you visit to Historic Downtown Mobile area.

6/10 Okay

KARL

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
no heat in room and roaches
Stayed 2 nights in Dec 2023
Response from Front Desk on Mar 17, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Betsy

Disliked: Cleanliness, property conditions & facilities
Moldy, smells like cigarettes and unsafe.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 Poor

Jessy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The mini frig smelled of urine ir foul. Not the worst hotel but definitely not most comfortable or clean.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Okay

Brooke

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
we needed a cheap option for my daughter's dance competion at the civic center. the hotel staff was friendly & helpful with the issues we had. only 2 outlets worked, the tv only had 1 channel that picked up & it was a roomba commercial, had to use our cell phones to call front desk, no toilet paper in the bathroom and the floors were so gritty & disgusting. very obvious they hadnt been vacuumed/swept in a long time. sheets were clean, air was cool, fridge & microwave worked, & water was hot. overall, we will stay again for future comps but hope the other issues will be resolved by then.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 Excellent

eric, semmes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near everything downtown and affordable
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Thank you for completing the survey. We appreciate your business and your feedback. We are pleased that you were able to take advantage of affordable and had exceptional service during your stay. Please think of us on your next visit to Historic Downtown Mobile Area

2/10 Terrible

Antionette

Travelled with family
Disliked: Amenities
Long story short property has bed bugs. I immediately left property and requested a refund through Expedia. Staff was nice
Stayed 2 nights in Feb 2024
Response from GM on Mar 2, 2024
Thank you for taking the time to complete the survey. We ensure that we will address this matter, as it is a serious issue. We appreciate your visits.

10/10 Excellent

Jimmy

Travelled with partner
All good
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Thank you for taking the time to complete the survey. We are very pleased that you had an exceptional stay. We hope that you stay with us again on your next to the Historic Downtown Mobile.

2/10 Terrible

Donas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was horrible. One person named Conde is the most disrespectful person I have ever come into contact with.
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Donas

Customer service is terrible.
Stayed 5 nights in Dec 2023
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Floors were dirty. Place needs to be brought up to date about 30 years newer and updated. Trash around/or in elevator. Understand it is Mardi Gras and the conditions that come with it on the property, but the inside of the rooms shouldn’t be no expectations.
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun environment and friendly staff!
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Thank you for taking the time for completing out the survey. We appreciate your business and please to hear the environment and staff made your stay exceptional. Please think of us when you are planning your next visit to the Mobile Historic Downtown area.

6/10 Okay

Tonya, Mobile

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
A lot of all night traffic around the walkways and in the parking lot.
Stayed 1 night in Jan 2024
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 Poor

Anna Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was driving through the state and got caught in a storm. This was all I could find. The curtains had blood on them, floors had hair and dirt in the bathroom. The shower was disgusting. The office staff was great, but overall cleanliness was lacking.
Stayed 1 night in Jan 2024
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. We Your feedback is very important to us and the apologize that room was not up to standard. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Okay

Brenda G.

Stayed 1 night in Jan 2024
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less exceptional. Your feedback is very important to us. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Jasmine

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting Room
The guy at the front desk was the only positive thing about this stay. The bed was covered in hair and dirt, there were no towels except for a used hand towel hanging in the shower, the entire place REEKED of mildew, there was blood on the side of the bed, the bedside tables were nasty, the tub wouldn’t drain properly, and the entire place fogged up when the shower was used because of the lack of proper heating and air (there is a wall unit that seemingly did nothing.) This place is pretty disgusting, not at all worth $100 a night. I wouldn’t pay $20 a night for this place, they’d have to pay ME to get me to stay here again. Great staff but I feel sorry they have to work at such a run down place.
Stayed 1 night in Jan 2024
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department such as the plumbing and linen not up to par. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, staff & service
My wife got bedbug out of room 220
Stayed 1 night in Dec 2023
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. We take this issue seriously as well as any feedback reported to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

8/10 Good

Kristy

Stayed 1 night in Dec 2023
Response from GM on Mar 2, 2024
Thank you taking the time to complete the survey. We value your loyalty and strive to be even better for you visit if you choose to make this your home during you next visit to the Quality Inn Historic Downtown Mobile.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from GM on Mar 2, 2024
Thank you for taking the time to complete the survey. We appreciate your business and that you had an exceptional stay. Please think out us on your next visit to Historic Downtown Mobile area.

2/10 Terrible

Giovanni

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
save ur money and go elsewhere
it was horrible , card reader never worked had to re active card every time i tried to get it . dirty room . non working lights , smelt bad
Stayed 6 nights in Dec 2023

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn’t go again
The only positive thing I can say is this place doesn’t have bedbugs and it had hot water for the shower. This hotel is in dire need of a remodel and it’s utterly disgusting. Sticky floors. Floors need ripped up and redone. If you have asthma it will wreck havoc with your breathing. Smells horrid. Staff are very kind and friendly. Housekeeping will not make your bed for the day. You also get clean towels every three days of your stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, property conditions & facilities
STAY AWAY!
Hairs in sink. Someone's old underwear on the counter. I am 6' tall and still had to pull up a chair to set the air conditioner since it is way up high. Wifi login screen didn't work. This is an AWFUL hotel!
Stayed 1 night in Dec 2023
Response from GM on Dec 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Everything was just horrible
Stayed 2 nights in Dec 2023
Response from GM on Dec 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Krishna M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ab on Nov 26, 2023
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

4/10 Poor

Deborah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the money
The staff were great! We felt damp in our room, our clothes we hadn’t worn were damp, weird. The room was falling apart.
Stayed 1 night in Nov 2023
Response from AGM on Nov 14, 2023
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

2/10 Terrible

Jonathon M, Gallant

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beeping fire alarms in trash cans, folks smoking weed on the balcony and in parking lot, employees knocking on doors waking you up at midnight asking for jumper cables. This is unacceptable. Definitely not family friendly. For just a little more stay across the road at Holiday Inn.
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

10/10 Excellent

denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading several reviews about this property i was concerned about booking. I must say though that my experiences have been overall good. Clean room, friendly staff, hot water, free parking, close to downtown events. Well pleased.
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Thank you! We are so please you that you thoroughly enjoyed making our home your home during your visit. Please come stay with us again here in the beautiful Downtown Historic Mobile area. Once agian ,Thank YOU!!

2/10 Terrible

Shelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is very convenient for cruise parking. Staff was a little rude. Building is old and Rooms have a strong moldy odor. Rooms could be cleaner.
Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you for taking the time to complete a survey! Thank you for the feedback. We are truly sorry for the experience you had while here with us and will be using this feedback to make changes moving forward.

2/10 Terrible

Helen, Fortson

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Very old and rundown hotel. Minimum upkeep done over the years. Very high humidity INSIDE the room!!! Everything was damp. It’s was awful!
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"

6/10 Okay

audrey

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front office staff were awesome and the bed was very comfortable..the rooms are very outdated with most items having rusted because they are so old. The television was outdated and did not work all the channels had static but I was not too surprised the tv was so old there were no usb connections and it had a SD card slot. Also please be sure to bring your charger with plug included none of the devices had usb ports to charge devices. The room had a stale odor so bring a plug in or some type of air freshener. We stayed one night but unless they do some upgrades we will not return.
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"

2/10 Terrible

Jermaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
The hotel was horrible for the price should have been $49.99, in a nice area it was so sweet and gorgeous. The upkeeping of the hotel was horrible
Stayed 1 night in Oct 2023
Response from GM on Nov 3, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"

8/10 Good

Tabitha, South Pekin

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from GM on Nov 3, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never again
The women at the front was very nice and helpful. The room was not curtain half down. Safety lock did not work. Bathroom door falling apart. Ref did not work. Room was not that clean.
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for staying the Quality Inn Historic Downtown Mobile. We apologize for the inconvenience. Be assured it will be communicated to the proper departments.

2/10 Terrible

Denise

Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you for taking the time to complete a survey!Thank you for the feedback. We are truly sorry for the experience you had while here with us and will be using this feedback to make changes moving forward.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank You staying with us. We are glad that you had such an exceptional stay. Please feel free to stay with us again on your next visit to the Downtown Mobile.

8/10 Good

Celestine, null

Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Thank you for taking the time to complete a survey! Thank you for your feedback. All issues have been addressed. Thank you again for staying with us.

8/10 Good

Miranda

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hallway and elevator were dirty and uninviting but the room was clean and comfortable! The location was great! We were able to walk to the event we were attending and lots of restaurants!
Stayed 1 night in Oct 2023
Response from GM on Oct 7, 2023
Thank you for sharing your experience with us. I would like to take the time to apologize to you about the cleanliness of the elevator and walkways. I will be addressing the issues with the correct department. I am glad to hear that the room was clean and comfortable. Thank you for staying with us and I hope to see you in the near future!!

4/10 Poor

Juana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is in a great area of town that is extremely convenient and it's easy to get to everything. It looks ok from the outside and there is ample parking. The rooms themselves are awful, though. The first room we were given was dirty, smelled musty and reeked of mold, after 20 minutes we couldn't take it and asked for another room. The front desk was very nice and accommodating, they had no issues switching our rooms. We ended up on the 4th floor, which does have a nice view. That room was only marginally better, though. The beds and the bathtub were clean, but it was obvious that the floor and tables had barely been wiped. The property was clearly given a paint/flooring facelift over the old dirt. If you need something directly in downtown and you can get a cheap rate, it's an ok stay. Otherwise, go somewhere cleaner!
Stayed 2 nights in Sep 2023
Response from ab on Oct 7, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"

4/10 Poor

Gloria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The service was great! The room had a big mark of humidity in the ceiling and the smell was so strong we had to buy candles and live the door open for ventilation until late hours of the night.
Stayed 1 night in Sep 2023
Response from AB on Oct 6, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"

2/10 Terrible

Omar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The smell of mold is obvious as soon as you come in the door. The tv was broken O
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
First thank you for taking the time out to complete the survey. We appreciate the feedback. Be ensured that all issues will be addressed, communicated, and rectified by the proper departments. We apologize that it was an unsatisfactory experience. We do appreciate you and thanks you for staying with us here at Quality Historic Downtown Mobile.

6/10 Okay

Colleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its an old building and its cheap so can really complain too much.. the air conditioner was leaking all over the floor and under the flooring you can hear it squish from water damage.. it has a moldy smell as soon as you enter the room.. the staff were amazing, just the room itself isn't up to standards. Needs maintenence done
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank you for sharing your experience with us at Quality Inn Historic Downtown Mobile. All issues will be communicated to the proper departments. We truly appreciate that you decided to stay with us and your kind words about our amazing staff. Please come stay with us again where " Our home is your home"!