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Reviews of Sorrel River Ranch Resort

4 out of 5
Sorrel River Ranch Resort
Mile 17 Highway 128, Moab, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 79 reviews" "
Rating 8 - Good. 19 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 2 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dixon F Pearce

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and scenery. On the bank of Colorado River.
Stayed 3 nights in Sep 2023
Response from Sorrel River Ranch on Oct 12, 2023
Hi Dixon, Thank you for sharing your review. We appreciate the positive feedback and are delighted to know that you enjoyed our picturesque location. We hope to have you as our guest again soon. Sincerely,The Team at Sorrel River Ranch

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Nancy Richards on May 5, 2023
John, Thank you for the 4 star review! Please come back and stay again...Cheers, Nancy Richards

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The luxury of desert views.
The location of the hotel is excellent. The luxury of Sorrel is that it gives you the experience of living on a ranch with animals. Its not South Beach or New York Luxury. Its the luxury of getting away from urbanity. The hotel could use some updates in the furniture and design. The staff were excellent, always accomodating and friendly.
Stayed 3 nights in Jun 2021
Response from Betty Taylor on Jun 17, 2021
Thank you Arthur for your glowing review. Our location is a riverside oasis. The ranch prides itself on being a working ranch with horses, goats, chickens and mini horses. We thank you for your feedback and are always looking for ways to improve. I will share your feedback with our staff.

8/10 Good

John

Liked: Staff & service, room comfort
Great location and good place to relax.
Surprised to see a lack of detail on cleanliness, especially at the outdoor seating area of the restaurant. Food was amazing but service was average.
Stayed 3 nights in May 2021
Response from Betty Taylor on Jun 17, 2021
Dear John, Thank you for your feedback. We apologize they we missed the mark for you on the details. I am glad you enjoyed your dinner in the Titan Restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
gorgeous setting and views
Stayed 2 nights in Apr 2021

8/10 Good

gunjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years stay
We went there for new years with the kids. As it as winter there was not much to do but the staff was beyond accomodating. The Ranch has a beautiful view of the river and all animals are well taken care of. It will definitely be better in summer.
Stayed 1 night in Dec 2020

10/10 Excellent

Alyssa, Heber city, Utah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here and loved the property. Excellent service, my room service was ready right when I arrived. Delicious food and worth the amount of money spent. Lots of photography opportunities right on the property. Will be back!
Stayed 2 nights in Dec 2020
Response from Reservations on Jan 4, 2021
Thank you so much Alyssa!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

2/10 Terrible

Mike, Napa, CA

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was beautiful but the level of service on all levels was very bad for the money you were charging on a nightly basis. At $800/ night you would expect to be greeted immediately at our car, handled quickly at check in,explained in great detail all of the various activities , personally taken to our roooms....nope..,none of that happened. Then when we came for dinner,, you were out of two items on a very limited menu, the wait for dinner once ordered was over thirty minutes and nobody was in the dining room. Same for all meals...way too long a wait. 5 star location with 2star service. The staff that we interacted with were always very nice but clearly, a lot of new hires and training was non-existent. If the room rates were $400/ night we could have overlooked a lot of this nonsense...but not at the rates you were charging.
Stayed 4 nights in Sep 2020

4/10 Poor

Winton

Disliked: Staff & service, property conditions & facilities, room comfort
A dramatic and very disappointing drop-off!
We stayed there in 2015 and it has gone backwards dramatically. It’s as if no exterior or interior maintenance and upkeep has happened at all. The place was a mess. It’s as if the owners decided to strip all revenue out of the place and run it with absolute minimum staffing. (The staff that was there was generally hard working but they were way overworked.) We ate dinner three nights there and they had to Comp drinks and/or dessert each night. The level of deferred maintenance was very high. It is a shame as the setting is stunning.
Stayed 3 nights in Sep 2020

6/10 Okay

Wade, Fulleron, CA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place and location. Rooms and cabins nice. A bit over priced for a luxury resort based on amenities and service. I felt as though for expense of the property the details of the atmosphere seemed Inconsistent and lacking detail.
Stayed 2 nights in Aug 2020

10/10 Excellent

Nomad, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 👌 location , staff, property, service, food, all perfect
Stayed 2 nights in Aug 2020

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the very high cost
Beautiful setting with a large, comfortable room right on the river. However, not worth the cost. 30 minutes from town so food options are very limited. There is another resort a few minutes away that has the same views and is more reasonable. When I got home I saw they charged me for an additional night by mistake.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So gorgeous! Everyone was so friendly. It was a crazy time and we are so sorry they had to close because of the coronavirus, but we will definitely look to go back. And the guided ATV ride into the canyons was awesome!
Stayed 3 nights in Mar 2020
Response from SRiott on Mar 25, 2020
We are thrilled to hear you enjoyed your stay! We agree, the UTV Tours are amazing. We will look forward to hosting you again at the ranch!

8/10 Good

Maya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice property. Rooms are clean and overall space is picturesque. Since I was there during off-season, not a lot of amenities were available which I expected. However the food was not great, lack of flavor. And the service was not good either, lots of delays and time. I couldn’t figure out the temperature in my room. Overall I liked it here, it’s beautiful and upscale. But I didn’t think it wa
Stayed 1 night in Jan 2020

10/10 Excellent

Pkg, Beaver Creek, Co

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this place! Extraordinary location.
Stayed 1 night in Nov 2019

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Jordan, Pompano Beach, FL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorrel River Ranch is hands down one of the best places I've stayed in my life. Amazing views everywhere you look and a great location if you want to go checkout National/State parks. There's a ton of amazing scenery all around the area but we could have stayed on property for our entire trip and been completely satisfied. The restaurant is fantastic and our horseback ride was a ton of fun. Highly recommended!
Stayed 3 nights in Sep 2019

6/10 Okay

Gary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A Bit Overrated.
Great location with awesome surroundings, but accommodation and furnishings are not much more than basic and not as comfortable as expected, particularly for the price. The restaurant and other facilities are quite good
Stayed 3 nights in Aug 2019

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Moab!
Amazing staff!! So happy and helpful. Lovely setting - quiet, clean, serene!! Highly recommend. Luxury near Moab!
Stayed 5 nights in Jul 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and relaxing resort
The service at Sorrel River Ranch Resort is impeccable. Everyone treated us like royalty and did what they could to make our vacation wonderful. The resort was perfect for relaxation - quiet and far enough from town that we could enjoy the solitude. We participated in a horseback trail ride which was fun (it was in the morning before weather got hot). Restaurant was quite good and dining outside on the deck overlooking the river in the evening was very pleasant. Plus, they had a Tesla charger for our electric Tesla vehicles.
Stayed 2 nights in Jul 2019
Response from Keith, General Manager on Jul 8, 2019
Brian, thank you so much for the wonderful review. It really made my day to hear that you thought so much of our resort and the service we provide. I will share this feedback with our team and I am certain that they will truly appreciate it as well. Please visit us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Quiet Stay at Sorrel River Ranch
The Sorrel River Ranch Resort is situated along the Colorado River with views of beautiful red rock buttes. The resort is very quiet. The location is several miles outside of Moab. We were the only people at the pool on a Saturday. The staff customer service was excellent from check in to check out. Unexpectedly, we were delivered a try of treats to celebrate our anniversary. Food and service at the restaurant were great. Sitting on the deck of the restaurant for dinner we were able to watch the river, sunset, and a lovely heron. Our room needed some maintenance in the bathroom including a broken drain fixture and slow drain in the shower. The views were spectacular.
Stayed 2 nights in Jun 2019
Response from Keith, General Manager on Jun 27, 2019
Thank you for being our guests and for providing specific feedback. It sounds like you were able to enjoy a wonderful anniversary celebration. We look forward to hosting you in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely . The setting is beautiful .
Stayed 3 nights in Jun 2019
Response from Keith, General Manager on Jun 27, 2019
Thank you for the review, and for being our guests at Sorrel River Ranch. Please visit again soon!

10/10 Excellent

Christie

Liked: Staff & service, property conditions & facilities, room comfort
We had an amazing stay celebrating friendships and birthdays. The staff made us feel extra special.
Stayed 4 nights in Apr 2019
Response from Keith H, General Manager on May 15, 2019
We are so glad to hear that you enjoyed your visit! Please visit again soon. We look forward to serving you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Lovie, pensacola, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience at Sorrel River Ranch Resort. We stayed in a King suite that faced the river. We saw wildlife everyday. The rooms are well appointed and clean. The beds are very comfortable. The food at the restaurant was excellent as was the service. We sat outside and it was breathtaking. We were not aware we could utilize the spa sauna/steam rooms at our leisure, which would have been so nice after a long day of hiking! It's a very nice spa; However, don't be deceived by the literature which has a menu of different types of massages. I chose the Push, but was very disappointed. The attendant was very nice and accommodating, but she was not a good Massage Therapist. Worst massage ever.
Stayed 4 nights in Sep 2018

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moab Summer Vacay
Sorrel River Ranch was fantastic. The customer service was fantastic. We highly recommend booking the UTV tour, such a fun experience!
Stayed 2 nights in Aug 2018
Response from Dave on Aug 21, 2018
Cassie, thank you for your 5 star review! We are thrilled that you enjoyed your stay and especially the UTV tour! Thanks again!

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Jewel
Spectacular ,,, definitely a hidden Jewel near Arches National Park.. spectacular views out back view was of the Colorado river. SERVICE AND STAFF WERE SPECTACULAR . the restaurant is very delicious as well.. If you love beautiful scenery and want to be in complete peace of mind. Then this place is for you.. Very pet friendly and your dogs will Love going crazy running free
Stayed 1 night in Dec 2017
Thank you so much for your positivie feedback! We are so glad that you enjoyed your stay and that your furry friends did just as much! We wish you a Happy New Year and look forward to your return!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Ryan, Thank you for your feedback! We sincerely appreciate the time taken to fill out a survey response. I hope you enjoyed your stay, and a very happy holidays to you and your family! Best regards, Connor McClure Guest Services Manager

8/10 Good

sally, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
The setting is so beautiful and the rooms are spacious and nicely done. The bed could be cushier. The restaurant is great the food was very good and the service was just as good. We will defiantly come back and recommend it to family and friends.
Stayed 1 night in Nov 2017
Response from Dave on Aug 21, 2018
Sally, Thank you for your review! We are glad to hear that you enjoyed your visit and look forward to welcoming you back again soon!

6/10 Okay

Jaime, Telluride

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The ranch is a nice property but its over-priced
Completely overpriced. It would be fair for 35% less.
Stayed 3 nights in Oct 2017
Response from Dave on Aug 21, 2018
Jaime, Thanks for your review. We appreciate your comments but definitely do not agree that the property is overpriced. The Moab area market is very strong May through October and our prices are in line with our competition. Limited stay hotels in town offer very limited amenities and service and charge upwards of $400 per night for a basic room. Our 4-star accommodations, 240 acres of private land that is maintained for our guests and the high staff to guest ratio are all developed for a discerning travelers looking for the best option when visiting the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every aspect of this incredible resort exceeded my expectations. Simply put, a phenomenal experience.
Stayed 4 nights in Oct 2017

6/10 Okay

nina

Liked: Staff & service, property conditions & facilities, room comfort
overpriced luxury à la cowboy
Good service, good food, great spa, but over-priced for what you get.
Stayed 2 nights in Oct 2017

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Rob, Eliot, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon Stay
We came to Sorrel for our honeymoon and were not disappointed. Our stay started off with a bottle of champagne for our wedding by the hotel staff. The staff was wonderful and The only negative comment about Sorrel Ranch was the prices at the restaurant and some activities were a bit high even for s place of this caliber. We would definitely stay here again. Thanks for a great start for us.
Stayed 6 nights in Sep 2017

10/10 Excellent

Deb, Bucks County PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ranch-like setting on the Colorado River
Loved the setting of this resort, on the banks of the Colorado River with views of surrounding rock monuments. Our room had a rustic ranch-like feel and was clean and very comfortable. The staff was incredibly friendly and helpful. The food in the restaurant was delicious. Our only disappointment was the service in the the upstairs dining room. We ate there two nights and found that the waiters were not as attentive nor as friendly as the other staff members we encountered. The pool was a nice plus.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful surrounds but service is not 5 star
This was our second time at Sorrel River. We love the location and natural beauty but the service and food at their restaurant is disappointing.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to watch the water go by
sorrel River Ranch was an absolute beautiful spot. Sitting by the river in the evening watch it flew by was the highlight of the resort. The rooms were clean, a small kitchenette was great. And the beds were very comfortable. The bathroom is also well appointed. So River Ranch was an absolute beautiful spot. Sitting by the river in the evening watch it flew by was the highlight of the resort. The rooms were clean, a small kitchenette was great. And the beds were very comfortable. The bathroom is also well appointed.

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Truly Amazing Place”
 This is an amazing place. Slightly off the beaten path, the place, scenery, facilities and staff will make this one of our return destinations. 1) The Place - this is truly a ranch with high end luxury. It caters to both families and couples and there is enough room for the two to easily mix. Located ON the Colorado River with Mesas (mountains rising up from the surrounding area like in so many western movies) on the opposite side of the ranch, gave all rooms great views. Horses in pastures, wild turkey/deer and the farm animals were a daily delight! 2) Scenery - beautiful scenery everywhere! Rich deep red rock canyons/mountains with the neighboring river were the theme of this area. No matter what direction you looked or corner you turned, you were simply amazed. This is not to mention the beauty of the National Parks (Arches & Canyon Lands) located near by. 3) Facilities - great large rooms and ranch style lodge with nice dining and nightly entertainment made our stay comfortable and enjoyable. Coming in from a long days hike or a horseback ride to a nice room and a good restaurant was always welcomed. Great pool, hot tub by the River and wonderful fire pit (w/s'mores). Great activities center. 4) The staff - best part of the resort. The staff was great! The GM (Justin) made sure our needs were being met. Great restaurant staff (Brian, Thomas & Chef Chris), horseback guide Darby and Arches tour guide Singer (Awesome host and guide) and loveable dog Mattie

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury adventure/Westworld heaven
This is the third time we've stayed at SRR & it never disappoints. The ranch it's simply magical with views of the Colorado River. Jeff, the adventure guru, took great care of us arranging an amazing horse back ride tour through Castle Valley (aka Westworld) and great morning yoga sessions with Shannon. We highly recommend this ranch & can't wait to return in the summer!

8/10 Good

Jane, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful ranch right on the Colorado river. Staff very helpful, food great, loved the fire pit and horesebackriding through the mesas. Ask for a river view room or your room view may be obstructed. All rooms have kitchens, big bathrooms and soaking tubs. A windy 25 minute dark ride from Moab so I recommend staying put in the evening.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place, but need to plan a couple of days and enjoy it - great restaurant for dinner . rooms big and comfortable a little disappointed by the tv size and location, in the leaving room and not in the bedroom

6/10 Okay

Cyrille

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was 2 stars but location, room, facilities, dining were 4 stars.

8/10 Good

deb, colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with a beautiful canon setting on the.
This is a very nice resort. We spent 4 nights in a family cabin with our 2 twenty something children. It was a beautiful setting. It is about a half hour drive into town or to Arches. We knew that when we set up our adventures, so no big deal. There is only one restaraunt at the resort so if you're staying for a few days you might want to make other dinner reservations in Moab. The staff is very pleasant and attentive. We were there at the end of the season. They seemed to have a one women staff at the spa, meaning Spa services other than massages were not available. That being said, she did a good job with all the massages we had booked. We would consider a return visit.

6/10 Okay

Verified traveller

Beautiful location, not meeting luxury standards
The Sorrel River Ranch location is beautiful. The hotel within itself is nice, but not meeting luxury standards. No upscale amenities and personal touches that you would expect at a hotel of this price point. The staff seems untrained and all inexperienced. There is no turn down service, I was unable to control the temperature in our room below 68, there was dog hair on the rug in our kitchen area, not enough pillows, etc. Small things that you expect with a $500 + price tag. The restaurant is overpriced for the quality. The waitstaff is inexperienced - for example, they served my dinner while I was still eating my salad, etc. Not the service you expect along with a $55 entree.

2/10 Terrible

KLG Florida, G

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ranch resort 25 minutes from town
Awful. Long drive down a windy road, nuisance during the day, scary at night. 100 yard walk to park your car, restaurant was poor, service non existent, in spite of complaining, no one came to address the issues. They make you pay lump sum no refunds or cancellation for a reason. We would have left.

10/10 Excellent

Syed, Sagaponanck, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moab's hidden Gem
Our equipment testing needs make Moab an ideal destination but Sorrel River Ranch with its rustic yet sophisticated setting complemented by outstanding service by the staff make Moab trips unforgettable ones.