Traditional Suite, Non Smoking (Sakura, Main Building)

Reviews of Hotel Metropolitan Sendai

4 out of 5
Hotel Metropolitan Sendai
1-1-1 Chuo, Aoba-ku, Sendai, Miyagi-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1006 reviews" "
Rating 8 - Good. 368 out of 1006 reviews" "
Rating 6 - Okay. 73 out of 1006 reviews" "
Rating 4 - Poor. 19 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zhixiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. Staff is friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet despite being next to Sendai station. The location is very convenient for us as it is right next to the station and we had a 6plus am train to catch. The only confusing thing there are two hotels around the area with almost similar names and we went to the wrong one initially.
Stayed 1 night in Feb 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property being right by the train station and the shopping area was convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go location for train or bus trips
Stayed 1 night in Dec 2023

8/10 Good

CHUN TZEN, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eventhough it is not the most modern hotel. But everything is on point and served the purpose. Would highly recommend to those intended to visit Sendai and are looking for a convenient location to stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Should have specify a non smoking room, given both rooms on smoking floor and cigarette smell is really strong so would suggest when making a booking do make sure to ask for non smoking rooms
Stayed 1 night in Nov 2023

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room, very convenient access to Sendai train/bus station and direct access to adjacent shopping/dining area.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will reccmd!
Super near station, spacious room, no complaint!
Stayed 1 night in Oct 2023

10/10 Excellent

LIANE

Stayed 2 nights in Oct 2023

10/10 Excellent

Ichiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and staff. Convenient to reach after getting off JR shinkansen. Many restaurants and shopping areas.
Stayed 1 night in Oct 2023

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just right next to the Sendai train station. There are a lot of shopping malls and restaurants nearby. The bus station is a few steps away. It is a great location. Staff speak English and are friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Seiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how close it was to Sendai Station and the staff were so friendly. I left them my luggage after checking out to explore the area more and they were more than happy to help accommodate.
Stayed 1 night in Oct 2023

8/10 Good

Priscilla

Stayed 2 nights in Aug 2023

10/10 Excellent

Sotaro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is directly connected with Sendai station and S-PAL (department store). The hotel elevator has direct access to the restaurant area of the station. It also has fine dining options within the hotel. The convenience of this hotel can't be beat.
Stayed 4 nights in Jul 2023

8/10 Good

Wanda

Stayed 1 night in Jun 2023

10/10 Excellent

Marc

Stayed 1 night in May 2023

10/10 Excellent

Ayako, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three restaurant and room service are available so do not worry about your late check in after the fright from outside of Japan.
Stayed 2 nights in Apr 2023

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great classic hotel at the railway station
The Hotel Metropolitan Sendai (HMS) is immediately adjacent to the Sendai railway station. It may be a bit confusing to find. If you are arriving by train, use the West-Exit-JR, turn left and follow the sidewalk. The HMS is a classic upscale Japanese hotel. The staff is absolutely excellent, looking after your every need. The housekeeping was also excellent, as was the internet. The rooms are large by Japanese urban-hotel standards. There are some old-fashion practices, such as having a real room key attached to a fob (as opposed to an electronic card key). The HMS requests that you check the key at the front desk when leaving the hotel for the day. I can highly recommend the HMS. That said, the HMS is getting to the point of needing a refresh. There were no major issues - everything worked fine, was clean and well maintained, but the years do appear to be catching up. The HMS does not have a visible green policy. There were no recycle bins - only a notice to request that you reuse towels. There are a gazillion (!) places to eat within walking distance, including in the S-PAL mall attached to the train station and HMS. The subway entrance is directly in front of the HMS - could not be more convenient. Jogging from HMS is fine - the sidewalks are wide and passable, but no large parks close by. Due to my travel schedule I took runs late at night and in the pre-dawn, and felt very safe.
Stayed 5 nights in Oct 2022

8/10 Good

Meredith

Stayed 4 nights in Sep 2022

8/10 Good

Dez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice central location. Very good base to look at Sendai
Stayed 1 night in Aug 2022

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Takahito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was bit small but the location is very convenient
Stayed 1 night in May 2022

10/10 Excellent

Masafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Masashi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good and easy access to Shinkansen.
Stayed 1 night in Apr 2022

10/10 Excellent

Hang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe update the keys of doors from really keys to cards. Thank you.
Stayed 4 nights in Mar 2022

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Sendai
This hotel is really nice for the price and location. It's conviently located right near the train station. The staff were friendly and the room was extremely comfortable. Excellent temperature control and soundproofing which was necessary for rest and comfort. I highly recommend staying at this hotel when visiting Sendai.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing! Made sure we were comfortable!
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very old.cheep.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is well known in Sendai and very visible from Sendai station. Easy to access. The hotel itself was fine, but we felt that we paid quite a lot for the name rather than anything better than other more economical hotels in Japan. Check-in staff were very curt and not as friendly or engaging as I’ve come to expect from Japanese hospitality services. Check-out was easy and the staff were friendlier than the afternoon/evening shift. The room was clean and comfortable with a pretty good view of the shops around Sendai station. We lived in Sendai for six years and chose to spend our last night at the Metropolitan before moving to Kansai thinking it would be a pretty exciting and nice way to close the Sendai chapter. Overall, we were underwhelmed and the treatment of the check-in staff left a sour taste that tinged the entire stay. I doubt we will stay there again upon subsequent visits to Sendai.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was so kind and accomodating. We happened to stay during the recent earthquake that resulted in damage to the hotel's water/sewage system, which left the hotel rooms without water. The hotel staff assisted us with moving to their sister hotel, Hotel Metropolitan East. They literally walked/escorted us over and we had a new upgraded room within 5-10 min. No hassle at all. Let me say this...if I had to pick a hotel to be at during an earthquake, it would Hotel Metropolitan Sendai! We definitely will be staying here every time we visit Sendai.
Stayed 3 nights in Feb 2021

10/10 Excellent

Stacey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Mrs., Thailand

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, good service and good location (adjacent to the Sendai train station) love it.
Stayed 4 nights in Feb 2020
Response from ホテルメトロポリタン仙台 くちこみ担当 on Jun 1, 2020
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much. I heard that you were satisfied, so we are very pleased. We will continue to promote better service in the future. We sincerely look forward to your next visit. General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very small room
Rooms were extremely small. Our room with triple beds was so small and congested that there was no space to unpack our luggage.
Stayed 1 night in Jan 2020

8/10 Good

Siu Yin Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, spacious room, fabulous breakfast!! Breakfast cant be beat
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Kamolchanok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location and comfortable stay
nice stay and best location for this city. we had a week stay here and impressed. MISS JOVELYN TOKAIRIN is the best housekeeper!
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind, accommodating, organized, and professional. The rooms and amenities were wonderful. It's very close to the station and connected to the building. Every part of my stay was great! I would definitely stay here again and recommend this hotel to those who visit Sendai!
Stayed 3 nights in Nov 2019
Response from ホテルメトロポリタン仙台 くちこみ担当 on Jun 7, 2020
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. We look forward to seeing you soon on your next visit. General Manager

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous value, great location
This hotel is very nice and located in a great location (connected to Sendai Station) and right downtown, within a short walk to convenience stores, restaurants, bars, etc. It's an elegant hotel, classy. The single rooms are not big (16m2), but they are fine for a single business traveler spending a night or two in Sendai. The price is very competitive, and the service is typical Japanese perfection.
Stayed 1 night in Nov 2019

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Chai Hock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very conveniently located with the Station, comfortable , friendly service
Stayed 2 nights in Sep 2019

8/10 Good

Seiji

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Juha Ilari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stabdard
In Sendai, you can’t have better location regarding transport, restaurants, convenience... The service was excellent. As they only had smoking single rooms available, I got an upgrade. Newspaper at the door was a bonus.
Stayed 1 night in Jul 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Sendai Stay
Later arrival, short easy walk from Sendai station. Very quiet for sleeping, very convenient to shops and restaurants.
Stayed 1 night in Jul 2019

8/10 Good

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
The location couldn’t be better. The staff are very helpful. The building and the interior is not new but kept clean enough.
Stayed 14 nights in Jun 2019